Longwood Industries, Inc

Both phone numbers listed on Mr***'s response email have been added to the Once Driven Do-Not-Call database and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience to Mr***.Sincerely,*** ***Quality Assurance Manager

I have reviewed the response offer
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
the name of the buyer is on the receipt I sent to them , this is the receipt I wrote to and for the buyer, he needed my signature I did not need his , therefore I don't have his signature to send them , and none of this is in their refund policy

The phone number associated with Mr*** complaint has been added to the Once Driven Do-Not-Call database, and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience to Mr***.Sincerely,*** ***Quality Assurance Manager

Mr*** is correct that he was unable to access the OnceDriven.com website or receive the subsequent emails. Unfortunately, a fiber optic cable from our internet carrier was compromised within the coverage area of our location, and Once Driven was without internet access
for 6+ hours. The outage occurred at approximately 12:P.MEST and was restored sometime after 6:P.MEST. On behalf of Once Driven we apologize that Mr*** was unable to access its website, and certainly understand why he pursued a refund. The refund of $was processed today, and will appear back to Mr***'s original method of payment within 3-business days.Sincerely,*** ***Quality Assurance Manager

Mr*** claims that he cannot get in touch with anyone, however, call records indicate that a representative for Once Driven returned his call from 1/25/within hours of his initial call. Mr*** also requested a refund from Once Driven on 1/25/2016. As Mr*** was made
aware upon signing up with Once Driven on 12/18/2015, he is eligible for a refund if he sells his vehicle within the first days of listing with Once Driven.Unfortuantely, Mr*** is not eligible for a refund. Per the Once Driven 45-Day Guarantee, Once Driven will continue to market Mr*** vehicle until it is sold at no additional cost.I have provided a link to the Once Driven 45-Day Guarantee below for Mr*** convenience.***On behalf of Once Driven we appreciate the opportunity to respond.Sincerely,*** ***Customer Service Manager

The phone number listed in Mr***'s complaint message was added to the Once Driven Do-Not-Call database on 5/25/2016, and will not be contacted again On behalf of Once Driven we apologize for any inconvenience.Sincerely,*** ***Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr*** is correct in what the documents state with regards to a refund of the listing priceHowever the sales representative that I spoke with when the service was sold to me never stated that there was no refund if the vehicle did not sell within the daysAll of the "attention" in the conversation regarding the refund was on a refund in daysThe purpose of my complaint is not from any misstatement from OnceDriven it is from the lack of a statement regarding NO REFUND if not sold within daysI do not want OnceDriven to list my vehicle for sale any longerI do not want to do business with this organizationThe runaround that I received during my attempt to speak with someone at OnceDriven is evident that they are severely lacking in the area of customer serviceTheir lack of Customer Service is what forced me to go to the Revdex.com to get a response from themIt would be beneficial for any future clients if they are informed very clearly that there is NO REFUND, and the only refund is if the vehicle is sold by another resource.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr*** was denied a refund because he had indicated that he was receiving a chargeback If that is not the case, we will process the refund.Sincerely,*** ***Quality Assurance Manager

I have attached a copy of the NMVTIS report for Mr*** vehicle This information clearly shows that Mr*** vehicle has had no title tranfer since 12/21/2015, making him ineligible for a refund from Once Driven based on the 45-Day Guarantee guidelines (also attached).Thank you for allowing us the opportunity to respond.Sincerely,*** ***Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr*** phone number listed with this complaint has been added to the Do-Not-Call database, and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience.Sincerely,*** ***Quality Assurance Manager

Mr*** phone number listed in this complaint message was added to the Once Driven Do-Not-Call database, and will not be contacted again. On behalf of Once Driven we apologize for any inconvenience to Mr***. Sincerely, *** *** Quality Assurance Manager

Once Driven has received the proof of sale provided by Mr***. As agreed, Once Driven has processed a refund for Mr*** in the amount of $189. Please allow 3-business days for the refund to appear back to Mr*** original method of payment.Sincerely,*** ***Customer Service Manager

On behalf of Once Driven, I would like to make it clear
that Ms***'s phone number (provided along with this complaint) has
been added to the Do-Not-Call database as of 4:P.MEST on 6/24/2015,
and will not be contacted again. Ms***
states that we ignored language from her
*** ad that asked that she not
be contacted and that she assumes this is an illegal practice. Please let
Ms*** know that no laws or website terms were violated as her ***
ad was available on other sites and that the language she is referencing is not
part of her ad when we encounter it on those other sites. She also
states that her number is on the National Do Not Call Registry (NDNCR).
As OnceDriven is a DBA for a nonprofit, tax exempt organization, it is
permitted to contact numbers on the NDNCR.Sincerely,*** ***Customer Service Manager

On behalf of Once Driven, we apologize for the delay of Mr*** refund. The refund of $was processed today and will be back to Mr*** original method of payment within 3-business days.Sincerely,*** ***Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Before my payment was processed, "I" did agreed to the Once Driven 45-Day Guarantee terms of service which were"verbally" stated -- If "I" DID NOT sell "my" vehicle within the first days of LISTING with Once Driven,"I" would be eligible for a refund minus the $processing fee. Also, verbally stated that if "my" vehicle was not sold, that Once Driven would continue to marketing"my" vehicle until it was sold for no additional fee. With this being said, "I", "my' and "Once Driven" is not differentiated as to what those words really meanI am selling "my" goods through Once Driven, so when stated if "YOU" don't sell your goods with in a day period "YOU" will be eligible for a refund. It is not stated that "YOU" means, " outside of Once Driven. That is misleading in a deliberate manor - I am most certain that if I reached out to your unsatisfied customers, as there are many, most would agree that Deceptive Trade Practices are alive and well within your companyYour sales team uses the day Guarantee as an incentive to falsely hook the consumer and trick them into believing Once Driven Guarantees to sale your goods with in days or you will receive a refund, less the $dollar service fee. Nothing is signed or explained before this is agreed to or before ones credit card is charged. I was hoping to settle this in a fair manor without legal action. After reading all of the on line complaints about your company, I don't think it would be difficult to collaborate and proper file a complaint if we cannot come to a reasonable conclusion.
Regards,
*** ***

On behalf of Once Driven, I would like to apologize for Ms***'s dissatisfaction with its service and support. Per Ms***'s request for resolution, Once Driven has issued a full refund of $back to the original method of payment. The refund will appear back to the card
account ending with within the next 3-business days.Sincerely,*** ***

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not read the material they claim was read to mei was told over and over they will give me a refund in forty five days if my car was not sold, and this was the only reason why I paid the $ They made it sound like I had nothing to lose
Regards,
*** ***

If Mr*** will provide the area code where he was contacted, Once Driven will research the phone number in its database and respond accordingly.Thank you for allowing us the opportunity to respond.Sincerely,*** ***Customer Service Manager