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Greetings,As no ticket number or account name was given, we will only be able to reply to the information given in the complaint.Daybreak Games does not currently offer phone support, so the statement that our phone support is "non-existent" is technically true but may be construed as "poor" or "hard to locate/access." We offer a full range of support through our support portal at help/daybreakgames.com.Also, while you are not able to contact us from a banned account, our support page lists full instructions for cases such as this with directions to create a new account.As for your banned account, the date of purchase was listed as 7/1/and we were unable to find an account on your email matching that dateWe were able to locate an account that was banned in January of this year as being shared/compromised, howeverThat account has several different owners that do not match the information given by this player and as such the account is indeed in breach of our Terms of Service.We can investigate further accounts, but will need at least the ticket number in order to proceed.Regards,Daybreak Games Support

Greetings,This is not a comprehension issue, nor is it an issue of advertising.The statement that we do not accept [redacted] cards from the US is incorrect--we do in fact offer that as a payment source.The message that you received stating that [redacted] is not accepted at this web portal is from [redacted] , not Daybreak GamesWithout further information (such as an account name to verify), we can only guess that either some information was entered incorrectly or you have been given an erroneous answer from [redacted] .We have contacted our [redacted] processor and they have assured us that they are not blocking US PINs from our payment portalCurrently, we've only received this one contact stating that the process isn't working, so it does not appear to be affecting any other players.We recommend that you try your card again and if it still doesn't work, we'll need you to submit or update your ticket so we can contact [redacted] on your behalf.Regards,Daybreak Games

Greetings, This issue was already resolved last week through our ticketing system

Revdex.com: I did not go against any if there rules, I was accused of selling an about which I never didNor did they give any proof to me that I did thisRegardless of me playing my other games or not, I purchased these games so I should have access to these gamesThey refused to work with me and come to a conclusion on the Everquest gameI tried and tried to get a reason I was banned and they refusedRegardless though I wouldn't lose access to my other games that I did not get accused of doing anything wrong I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regarding their response all I have to say is that consume was not selected however at this point it is my word against theirsBut explain to me why would I want to pay more for my MRC when I have more then one account with a credit card on file for the MRC.The information floating around the game is I am not the only one that this has happened too, which from the company stand point they are in a position to gain more income by this “mishap”Yes it seems they can not reverse the charge but again lets understand they are charging for “software” not a physical item which should they want to do the right thing they could give me another ione or in some other way offer something else for this errorI know they will not because doing that would admit they made an error and should that information go public others will want a correction also.Regards, [redacted]

Greetings,Looking at the new ticket provided--it has an auto response as well as a separate request for more information to resolve the issueNo response has yet been provided.Please ensure you are checking the Service History tab for updates regarding your ticket (right next to the tab where you originally submitted your tickets.)Your ticket is currently in the correct queue, but will not progress without an update from you.Regards,Daybreak Games Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The company is still insisting that I was using a cheat programI am 100% positive that I wasn'tI was even streaming the game while I was playingMy steam account now has a banned game on my profile when I never once used a cheat programThey stated it was an easy to detect cheat I was using, I literally laughed due to the fact I was not running anythingI feel that their system used for detecting cheats found a positive on my computer and I even explained this to the companyIf I was cheating I wouldn't go this far to get unbanned over a dollar video gameThe fact is I am having issues with other games due to their unjust banI want others to know that they ban innocent players with no resolution other than a response practically saying tough luck] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello [redacted] ,Thank you for your reply.Complaint ID : [redacted] Here are my additional statements:- Its been weeks now since my issue startedI have tried contacting them anyway I can, and the total response I got from their support was only One accusing me of using a cheat program, that I did not in the first placeThe rest saying they will no longer look into my issueAfter that, they will just close my ticket without any reply at allOn top of that, my ticket is now frozen so I can no longer update itThis is pure ignorance.- Looking at the forum and twitter, I see many other people claiming to have the same problem I have, that their account was taken away by accusationsI know there are actual cheaters, but from my experience being falsely banned and how the claims increased around the same time, I believe most of those claims are trueReal cheaters knows it when they are bannedIt is us that were falsely banned that keep trying to get our account back.- The nature of this game makes players play with their friendsWhen they are taken away their game, a lot of them will have to repurchase it to play with their friendsOne way how the company is falsely profitingTo prove it, I did brought a dozen of my friends to this game, and after being falsely removed from it, I ended up having to buy it again to play with them.- On their website says, "We ban accounts for cheating based on a combination of factors We do not base our decisions on a single report or piece of evidence, and always work hard to get things right"And yet, they ban people like it is a joke, "Thurkey Claus banned accounts for cheating and accounts for being ***hats!" It is clear that they do not treat bans seriously even when all of us paid for the gameI would very much like to see what combination of factors they based on when banning my account.http://help.daybreakgames.com/ [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They may not be able to fix the issue from the tech side of things; however, there is a simple workaround by providing me with power respec tokens that would allow me to change powers to get the feat and then change back to my current powerThis is something that can be done because they have mailed characters "gifts" in the pastSo even though it cannot be resolved technically, there is a simple resolutionIt would cost me $to buy power tokens for a glitch on their end, or minutes of someone's time to send me tokens Regards, [redacted] ***

Greetings, Any and all purchases made through Steam are subject to their refund and/or return policies.We have no ability to refund Steam purchases, this is an issue that you would need to take up with them.If you have been instructed to contact us for a refund of a purchase made through Steam, then that is in error

Greetings,All memberships are pre-paid and non-refundable, as laid out in the terms of service.This account set up a membership in February of and did not cancel it.However, we have already made an exception for you and have processed a full refund of this purchase prior to receiving this notification on ticket #***

Greetings,I've been unable to verify that particular crashing issue, but I do see that we refunded the boost purchase several days before receiving this complaint.You can repurchase the boost or a different item at your convenience.Station Cash top ups are non-refundable, so we won't be able to refund that purchase.Regards,Daybreak Games Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have dealt with support, and they have refused to resolve my issueIts your business choice to do so, as is it my choice to resolve such issues through other meansIf you are interested in resolving the issue, please contact me through the email provided [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They did not satisfy my claims in the support ticket I submitted They refused to provide me with a justified answer and also did not respond to the removal of my purchased items from my steam account Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The business has contacted me via their online support system, and have canceled my account, as well as reimbursed me for my last payment.Thank you for your assistance in this matter! Without your help, this may still be a problemYou are awesome! Regards, [redacted] ***

Greetings,EverQuest Next never released a pre-purchase of any kind.We did allow early access to Landmark, a game that used the same engine and design features of EverQuest Next.Landmark was not cancelled and should be available to any account that purchased it (and was available for years in a pre-release Alpha.)Regards,Daybreak Games management

Regardless of your method of payment, ALL memberships are pre-paid and non-refundable.This is listed in the Terms of Service here: https://www.daybreakgames.com/terms-of-service?locale=en_US MembershipsSome Daybreak Games offer membership levels for purchase that provide access to additional content, functionality and featuresSome membership levels may require the purchase of a subscriptionSubscriptions may be acquired by redeeming a Game Card, by redeeming a “Krono” (only available in some Daybreak Games), or by purchasing a recurring subscriptionMore information about Krono can be found at https://www.everquest2.com/krono)Recurring subscriptions will automatically renew for the same amount of time as the initial subscription period, and will be automatically charged to the payment method on your account unless you terminate the auto-renewal before the next renewal dateYou can stop the automatic renewal of your subscription at any time by logging into your account and navigating to the membership pageDaybreak reserves the right to change the price and/or to modify the features and content provided by a game subscription at any time in its sole and absolute discretionWe will provide at least ten (10) days’ notice to you before changing subscription pricingSubscriptions are nonrefundable.Any contact to Steam should also tell you that this payment was non-refundable

We have requested information in ticket [redacted] , in ticket [redacted] , and in ticket [redacted] You have yet to provide anything at all and continue to make demandsYou would need to contact Steam about any Steam refund requestsYou can find more about the Steam Refund Policy here: http://store.steampowered.com/steam_refundsYou made a purchase from Steam, not from Daybreak gamesWe can not and will not issue you any refund as you have never made any purchase from us to be refunded

Greetings,Users can be banned in our games for a variety of reasons including: Cheating, harassment, fraud, etc.We don't ban a user unless we have reliable information that the user in question violated one of our rules.However, we do allow users to submit a ban appeal to give their side of the storyWhen we receive one of those, we often do a fair amount of research to make sure that the ban was justified.We also look at account history to determine the likelihood of a second chance, even for players that are guilty.As far as a refund goes--this purchase was made through ***, not Daybreak Games and would be subject to their refund policies.You can find more about the [redacted] Refund Policy here: [redacted] Regards,Daybreak Games Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***