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Greetings,Landmark was released as announced on 6/for early access players and will be released 6/for the general public.The purchase in question was for early access to the game, which has been available since purchase over years agoThe account in question does not appear to have logged in
since May of 2014, so it is understandable that the player is not familiar with the myriad content that has been put into the game since then. We do not offer refunds for software purchases, let alone items purchased over years ago

Greetings,We absolutely do accept *** cards for U.Splayers, but any restrictions imposed by *** are in effect (for instance, you can typically only use PINs in the country in which they were purchased.) This might also be an issue if the wrong country was selected on the drop down or on
your Daybreak Games account--we recommend that you double check those settings and try again.After researching this issue on our side, we are not aware of any current issues and it is working as far as we know.If you require further investigation, you would need to submit a ticket number so we can look at the specific account to see if everything is set correctly.As far as refunds go, you would need to coordinate that with ***--we are not able to provide a refund for monies that you were not able to give us.Regards,Daybreak Games Support

The details of the ban were explained in the ticket correspondence.More importantly, if you wish to dispute a ban, we have a ban appeal process set up through our system that allows you to do so.If you feel that you have new information to add to your current ticket, then you should do so through the appropriate process.We are unable to discuss details of your account or ban through the Revdex.com ticketing system as it is publicly posted.Regards,Daybreak Games Support

This account was definitely found to have had a cheat program running at the same time as H1Z1.We even did a secondary investigation of the account based on the ban appeal and we found that to be the case.We take cheating very seriously at Daybreak Games and have a zero tolerance policy.Regards,Daybreak Games Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[This is more than just a simple suspensionThis is about discrimination and negligence from members of your company towards an entire group of customersWe were mistreated by the company, given no justification, and the company failed to respond to our multiple messages sent to themWe were then removed from council which shared ideas with the developers within the company to help improve their product with no justifiable reason other than being guilty of affiliation to our group of customers who have done nothing that warranted such behavior from the company towards us in the first place.]
Regards,
*** ***

I am not clear what else you need from me but the name on the Account was *** *** and the username was: *** and or ***@aol.com and the account was in my name, *** ***Daybreak and *** ***, the manager of online accounts said he found the account and
verified the secret question and my email but said I changed my email which I did notHe kept asking me for the email I changed it to and a recent credit card.......WHICH I did not have because the account was hacked intoIt is a known fact that they were hacked into and almost ALL accounts where breached years agoI have countless emails from them in the last few months asking for their help and *** *** refuses to help me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm not sure why I was bannedI never received an email stating why I was bannedThe day in question I killed a bunch of people as I stated in the ticket I opened on your siteI opened a ticket April 17th, and somebody responded April 22nd, with a Ban Appeal form that I filled outNobody responded again after thatIt's been almost a month and I've tried contacting your company through various meansI've tweeted at your company multiple times @DayBreakHelpI've tried contacting @*** for helpI've messaged people on reddit for helpI tried contacting *** to help me out with your process and they said they couldn't:Hello,A staff member has replied to your question:Hello
***,We apologize for the delay.You will need to resolve any
issues with their support departmentWe are unable to assist with their ban
processThat's a direct copy and paste from their email they sent meThis has been going on for nearly a monthMy ticket number is *** All I wanted before was someone to double check my account because I am 100% positive I have done nothing wrong in your gameCan you look into this and at the very least post some *** proof?
Regards,
*** ***

Greetings,The account in question was banned for cheating in H1Z1.We have a banappeal process that the player can initiate if desired.This account was just banned yesterday, and although the player has submitted several updates to their ticket this morning, they have not yet filled out the ban
appeal nor have the provided the correct information.In order for us to consider the ban appeal, the player will need to fill out the form as requested.Regards,Daybreak Games Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I went to the website and it is not user friendly I have tried to find out how to submit s ticket and wasted minutes with no luck prior contacting the Revdex.com Typical Daybreak - avoiding customer communication and contact I'll be taking this to court for sure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cannot see where any reply was made or that a ticket even exists, however, I just submitted a new ticket (ref# ***-***) for this matter in an attempt to bring resolutionIf a chargeback does exist, it was not done intentionally and likely during a period my credit card was compromisedI've made a good deal of purchases with the company and if it was my intention to deprive you of money, I would not have just charged back an item or twoI will repay the amount needed after I have a chance to further review the detailsI would like to keep this Revdex.com complaint open until a resolution is made
Regards,
*** ***

Hello,The account in question was banned for cheating in one of our games nearly a year agoThe owner created a new account within a month and began to play again. We have a process in place that allows our players to appeal a ban (regardless of reason) and state their caseThe owner of the
account in question exhibited unacceptable behavior during the ban appeal process and the appeal was denied as well.We have already gone through different ban appeals for this single account and have not found any evidence to reverse the ban, so it will stay banned.This player is welcome to continue on their other account, the status of this account does not affect them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Are these guys reading comprehension really that bad? I said that the pins from the US are not accepted and it is not posted (misleading/advertising).Daybreak DCUO does not have it posted that they do not accept *** from the US Neither does *** state that they do not provide their services to daybreak with Pins bought in the USLook at their sites and you can see for yourselfIf you want proofI also have screenshots of both daybreaks and ***s pay optionsThe only way to find out that you cannot use the pins is to buy a card and enter your informationThen and only then do you find out that US *** pins are not honoredI attached the pictures for further reference and understanding
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I don't understand how making a second steam account would deem the ban not being a problemI also do not understand how that is even relevant to my first accountI don't care how many times the business reports I was cheatingI was the user on my PC, I was the user playing the game for the short period that I owned itI can account for my actions, and I have not ONCE used a cheat program since purchasing h1zboth the first and second timesI have a second account open so I could still play with my friends, and STILL request a refund for the first account and the ban removed from my profileIf this cannot be done, I still want people to be aware of the company standards that Daybreak holds themselves toThey have a C rating for a reason, and you can find people all over the internet stating they were banned due to positivesThis is not something new, and I tried all of my avenues with the business]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was guilded with the person that removed the krono, that does not make him my associateI played the game with him, but never did I share my account information with him, or any other person that I had been guilded withI've played Everquest for over a decade and frankly, I know better than to share that informationI did not know what happened to the krono originally, but had guildmates come forward with information when I was actively asking and sharing that I was missing over KronoI was being refused any assistance from Daybreak, and so I even went through channels to contact the person who was accused or identified as potentially being responsible for removing the itemsI shared all of this information with Daybreak in hopes that it would aid in their investigationThe person admitted that he removed the items, ended up getting banned, and also offered to restore the krono but claimed that he was unable to after his ban, something I also shared with DaybreakNot once did Daybreak attempt to handle this through customer service or through any type of respectful way, especially to a paying customer for over a decadeYou have complete control of the Kronos, and can restore any itemI did not even ask for the total amount of Kronos back because it wasn't fair for me to speculate to how many I hadI know I had more than 120, but I'm only requesting Or the daybreak cash equivalent of so that I can purchase the items back.
Regards,
*** ***

In that case, we will table this issue until your ticket is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attempted resolution via their ticket support system and I have been cast aside and in turn blattenly ignored
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ I would say though it's safe to assume my character has been moved in game and all items stripped of it which would be the same as the character being deleted renamed moved As far as I'm concerned your company is denying any responsibility and denying my account returned to me which is theft I currently do not have access to my account as said before and not have authorized any changes made when I took a break from playing , only to come back not being able to log in.A simple solution would be to revert my account/characters/items back to the point my info was changed from *** as I have not changed anything since I last logged in from here in Canada As well maybe trace the ip on the account and see where it changed and check out what activity there ip is up to.All and all restore my account to me please or refund my money up to the point all my info has changed]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company's accusation of me cheating is falseI have tried to contact them through other means to resolve the problem but they would just ignore my message.Regarding the ticket being open, as of today they have replied to me twice, marking the ticket resolved each timeHowever, the message simply meant they will not investigate my case further and therefore my claim still stands
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I
reviewed appear below
Regards,
*** ***
https://www.daybreakgames.com/allaccess this is the page that comes up when you click all accessIt does have the "to claim" but I dont concider that enough to say I should know that it goes away if I dont log in and claim itWhen you click buy it brings up a pricing pageI have no idea where they came up with that faq I encourage them to send a link with where that is on there website and where I can find the link to that in the purchase processIt seem that there opinion is a customer need to be a detective when buying there productsIn addition they say in there legal pages that the currency has no cash valueSo basicly they are hardballing me and lossing a customer of close to years over something of no cash value

The account listed last logged into Landmark in November of 2014, that is recorded on the account.The forums and our website were taken down after the game was sunset, those pages should redirect to our homepage at this time