Los Portales Mexican Restaurant

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with the response because they are accusing me of using a cheating program when I have notHow did this "cheat" affect me in-game? How does this "cheat" benefit me in-game? If a random program on my computer triggered their cheat detection system, I want to know what it is Regards, [redacted] ***

Oh, so I'm the victim of having my account hacked that I've had since roughly and instead of you offering to help me retrieve and secure my account your customer service solution is to permanently ban me? It's no wonder your Revdex.com score is so low.I've reached out to you and offered for you to delete my plat that I openly admit that I purchased.Even though in my entire gaming career I've never had an account hacked before and I've never been banned from any game beforeIf you will unban my account I will take extra measures to secure my account to prevent hacking in the future.I live in Bakersfield, CaliforniaI can drive down to San Diego and present you with my driver's license in person to prove I'm the account holder.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They do not offer any player assistanceThey are a crooked companyBad business practice Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Greetings, Unfortunately the rejection submitted to us doesn't have any additional information to review.If there was additional information provided, please attach it to the form so we may respond

Some of these facts appear to be in errorAll users are responsible for both the security of their account and any actions taken on the account should they allow it to be compromisedFurthermore, we show no evidence that this account was compromisedWe don't permanently ban players that are compromisedThere are plenty of online companies that doAlso, this account does not appear to have been compromised (and if it had been, it would still be at the fault of the owner, not Daybreak Games.)Daybreak Games runs its own service department regardless and without input from ownershipIn fact, it's the same customer service that has been running the game since it was an SOE gameIn addition, this is not a customer service issue, it is a disciplinary action taken against an account that violated the terms of service (Unable to verify or comment)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As I mentioned before I do not have access to my Purchase History since the purchase time to see the details of the transaction (please see the attached screenshot)This is why I put the approximate price that I rememberI get some details from DayBreakGames but I couldn't confirm it anywayIf I only get the access to Account History to see past purchase payments I would be more preciseRegards, [redacted]

Greetings,The account in question set up a recurring membership on April 10th, which billed again on May 10thWe see no record of cancellation prior to that date, so the membership was automatically billed as set up.Whenever a membership is cancelled by a player, an automated email confirmation is sent outIf a copy of this can be provided (through our ticketing service, not through the Revdex.com website.) that precedes the automated billing, then we could justify a refund.Regards,Daybreak Games Support

Greetings,If a player is banned or suspended for any reason (including suspicion of cheating), we have an internal flow for disputing or appealing disciplinary actions.We highly recommend that this player submits a ban appeal if they have not done so already as all appeals are decided via that... process. (Using our ticketing system allows us to verify and provide information that would not be appropriate via a public forum such as the BBB process.)Regards,Daybreak Games Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [This is complete nonsense, I provided my name , my address and my secret question and they told me that all that info was correct but wanted my CC from years ago and I told them I don't have the AMEX anymoreThe account was hacked and someone moved it and is paying for the accountBUT they refuses to look at the info on who started the accountHOW would be able to give them my name , my address and the user names AND get the secret question right on the account if it was not mine? ALL I want is my recovered and returned to me I have provided all the info they asked for but are not talking the time to understand that the person that stole my account is not the original owner and that can be proven by looking up the original account infoALSO they are lying about how they acquired the company and change the name ? They bought SONY ONLINE ENTERTAINMENT Evberquest and other games that Sony sold them.http://www[redacted] * I only want my account back.........can you please call me Revdex.com? [redacted] Regards, [redacted]

Greetings,This ban appeal is still in process (It was only completed by the player yesterday).It is currently in a queue to be evaluatedAll tickets are evaluated in the order received, so this submission seems a bit premature as the issue hasn't even been reviewed yet.Regards,Daybreak Games Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

RevDex.com: The issue has been resolved. Regards, [redacted]

Greetings,The account in question was indeed banned for cheating in H1Z1.We allow our players to attempt to prove their innocence by filling out a ban appeal.The account in question submitted tickets about the ban, but never responded with any of the required information.Failure to provide any of the requested information will lead to the ban appeal being denied without a full review (as nothing was provided to review.)Requests regarding intellectual property are covered in the Terms of Service, available here https://www.daybreakgames.com/terms-of-service?locale=en_US.Refund requests for the product are handled exclusively by Steam, not Daybreak Games.All purchases of H1Zthrough Steam are subject to their return policyDaybreak Games does not have the ability to refund any Steam Purchases.You can find more about the Steam Refund Policy here: https://support.steampowered.com/kb_article.php?ref=8360-wejc-2625#refundRegards...⇄ Games Support

Greetings,Earlier this year we announced the decision to Sunset Landmark.We had met all obligations prior to that time (for instance, founders were able to enter their information and have it available in the credits.)This particular account hasn't accessed Landmark since 2014, so many of the updates and items to the game wouldn't have been used as the player never attempted to do so.We do not offer refunds or compensations for sunset products as that is an unfortunate but common occurrence in game development

Problem was taken care of by Customer Service finally Things are ok now Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Daybreak Games does not handle disputes through the Revdex.com, nor do we authorize the Revdex.com to act as a arbitrator on our behalfWe offer player support through our help portal at help.daybreakgames.comAny players that require additional support, would like to submit a complaint, or file a dispute are encouraged to do so through our service portal so that we may arrive at a resolutionRegards,Daybreak Games Management

Greetings, The purchase in this case was made with in game currency, not a real currencyPurchases made inside the game are non-refundable and cannot be removed from the account.At the time of the purchase, the full details of the purchase would have been listed.The details of the transaction
were also posted by customer service in ticket #***.The recovery amount listed on this complaint is $4,000, but this account hasn't spent anywhere near that amount of moneyThis amount of in game currency would only reflect a fraction of the amount listed, so we're unsure how that amount was decided upon

Greetings,As an early access title, it is quite plainly stated that H1Zis not a complete product and that features will continue to be added as the game progresses."H1Zis currently being developed for Early Access Alpha release on SteamOnce released for Early Access Alpha, those who choose to
purchase should anticipate an evolving feature set, bugs, incomplete content, missing features, and potentially game breaking issuesEarly Access is designed for those wishing to support the ongoing development of H1Zand be a part of shaping its future."As the game progressed we found that our player base had split into two groups--one favoring the Battle Royale mode and the other preferring the survival based zombie game.The game split actually rewards anyone that has already purchased the game by giving them distinct games at no extra chargeEach game will have its own set of developers, so players of each game will not have to share development time with feature for the other game.We feel that the game will fully address your complaints that your preferred game mode has not received as many updates as you would like and that you will fully enjoy the new updates that will soon be available to you.Regards,Daybreak Games

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Daybreak Games have a history of responding directly to complaints to the Revdex.com, as recently as MarchI completely reject the notion that they will not communicate with me via a third party, as they are not compliant in delivering the item purchased due to their change in product offerings.If Daybreak Games determine that they can not reasonably continue dialog with you regarding the matter, I ask that their rating is immediately downgraded to an F based on them choosing not to cooperate in finding a solution together and dismissing my claim. The resolution offered by Daybreak Games via their customer portal refuses any refundHowever they have offered services and product in compensation for the full purchase price of the software.While this information will be more widely shared as a result of this complaint, this is not a resolution will not work for meI would argue that Daybreak Games' change in business practices and cancellation of the game I purchased based on their advertising, should result in a full monetary refund to all customers effectedI feel that Daybreak's response is not fair or appreciative of the facts, and already support tickets have been closed without contact, and I have received auto-response canned EmailsI've had to repeatedly state my case with the most recent ticket coming from their 'fraud' teamI take an extremely dim view of this. I would also ask that the Revdex.com of San Diego will be available to provide further profile and complaint information, if needed, to both myself and a designated representative third party if I do not receive full satisfactionDaybreak Games has in the very recent past been responsive to inquiries from the Revdex.com of San Diego, and that resolutions have been offered to customers wanting to work with your organization
Regards,
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