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I've cancelled all my accounts, my friends are cancelling theirs. [redacted] entertainment offers better customer service. You don't even have a customer service phone number.My account absolutely was not compromised on my end. I had a fresh install of Windows, no viruses or malware. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
It looks like DBG's contract with [redacted] is indeed comes to end in a month. Let's hope the issue will be resolved after that.But my complaint was not exactly about the limitation. As I said I was able to purchace All Access in the past without problems - and  they restricted my ability to do so without warning.Thanks for your help
[redacted]

Greetings,We were unable to locate any accounts linked to the email provided, and as this complaint form didn't include the account name, ticket number, or order number--we will only be able to give a generic response.From your description, it sounds like you received some automated replies when you...

submitted your tickets. Those replies typically include instructions and requests for more information. They also state that you must update your ticket in order to continue. If you did not update the ticket, then CS was unable to assess your issue and arrive at a decision.The issue you describe is typically something we can address, but we are unable to see your account, the items, or the ticket submitted to be sure.We suggest you put in another ticket and update the auto response with any requested information so that we may assess your issue as soon as possible.Regards,Daybreak Games

Greetings,If you did not receive a copy of the cancellation email, then that would indicate that the account was not cancelled. That also matches with our records (we only show 1 cancellation which happened after the billing in question.)We test the system routinely and in all cases we are able to cancel the account and we receive an email confirmation.Again, in this case it appears that the account was not cancelled as stated.Regards,Daybreak Games Support

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response that was made stated cheating as the reason.  I am unclear as to what specific action occurred that was considered cheating. At no point did I do anything intentially to defraud or otherwise manipulate the program.  I am more than happy to provide screenshots of the activity that occurred right before the ban occurred. I am asking that a specific explanation is provided.
Regards,
[redacted]

Greetings,The FAQ was available on the page at the time of purchase. Also, as this player has been around for quite some time, they had accounts when we made the changes to All Access. At that time, we emailed all players the changes and other relevant information.Inside the game is a button with a claim button and a date which tells members when their current claim expires (or when the next one is due.) We also have the details in our knowledge base as well as available from Player Support.There were ample avenues for players to view this information over the time this account had an All Access membership.Regards,Daybreak Games Support

Greetings, This issue was already resolved last week through our ticketing system.

Greetings, This payment reversal seems to have been reversed by [redacted], not Daybreak Games or the player in question. An agreement has been reached with this player through our customer service portal at this time.

Greetings,As an early access title, it is quite plainly stated that H1Z1 is not a complete product and that features will continue to be added as the game progresses."H1Z1 is currently being developed for Early Access Alpha release on Steam. Once released for Early Access Alpha, those who choose to purchase should anticipate an evolving feature set, bugs, incomplete content, missing features, and potentially game breaking issues. Early Access is designed for those wishing to support the ongoing development of H1Z1 and be a part of shaping its future."As the game progressed we found that our player base had split into two groups--one favoring the Battle Royale mode and the other preferring the survival based zombie game.The game split actually rewards anyone that has already purchased the game by giving them 2 distinct games at no extra charge. Each game will have its own set of developers, so players of each game will not have to share development time with feature for the other game.We feel that the game will fully address your complaints that your preferred game mode has not received as many updates as you would like and that you will fully enjoy the new updates that will soon be available to you.Regards,Daybreak Games

Greetings,We do offer All Access for our PC games (as stated on our website.) We aren't able to offer a multi product membership for PSN games as we don't control the billing for those, it is all handled by PSN.Our PSN players do get benefits specific to the PSN (loyalty points) that have a similar...

function to Station Cash.It should be noted that our price for all Access was previously $19.99 per month (with a similar increase for the yearly membership) and all we have done is changed our service so that if you purchase a membership to one of our games, you have a membership in all other games (if applicable.)This is not something that we are allowed to port over to the PlayStation products.Regards,Daybreak Games

[redacted] account for this complaint is [redacted]

Greetings,The account in question was originally created through a partner company called [redacted]. Due to contract limitations, we cannot allow accounts assigned to our partner the benefits of All Access.If the contract with [redacted] were to change or end, this player would most likely be able to...

purchase the service at that time.However, full access to the game, existing characters, and Daybreak Cash is still available on the current account--the only restriction is the inability to buy All Access.This is not a required feature for access to the game.Regards,Daybreak Games Management

Greetings,In order to recover or reset a password, you must have access to the email that was used for the account.If you require assistance, you must know the secret answer--but this account never set a secret question/answer combination so we are unable to assist.As it states in our Terms of...

Service:It is important that you remember your username and password, and that you provide answers to security questions for your account. If you forget your username or password and have not provided us with any answers to security questions, you may not be able to access and use your account.In this specific case, we had offered to reset the email if the person contacting us could at least provide the email that was used on the account.As the person contacting us could not even do that, we had no choice but to deny the request.Regards,Daybreak Games Support

Greetings,Researching this issue we found a few tickets submitted over the last 2 months, but the tickets were waiting for more information from the customer. The first ticket was also put in using the wrong category, which placed the ticket in the wrong place as well (it still had no updates...

from the player, so no action was taken.)However, as we can see that the original ticket was placed in our system the day before the scheduled billing, we refunded that charge and have successfully cancelled the account for the customer before it billed again.Please remember to check the Service History tab on our help website in the future for ticket updates and requests for additional information.Regards,Daybreak Support

Regardless of your method of payment, ALL memberships are pre-paid and non-refundable.This is listed in the Terms of Service here: https://www.daybreakgames.com/terms-of-service?locale=en_US 5.5. Memberships. Some Daybreak Games offer membership levels for purchase that provide access to additional content, functionality and features. Some membership levels may require the purchase of a subscription. Subscriptions may be acquired by redeeming a Game Card, by redeeming a “Krono” (only available in some Daybreak Games), or by purchasing a recurring subscription. More information about Krono can be found at https://www.everquest2.com/krono). Recurring subscriptions will automatically renew for the same amount of time as the initial subscription period, and will be automatically charged to the payment method on your account unless you terminate the auto-renewal before the next renewal date. You can stop the automatic renewal of your subscription at any time by logging into your account and navigating to the membership page. Daybreak reserves the right to change the price and/or to modify the features and content provided by a game subscription at any time in its sole and absolute discretion. We will provide at least ten (10) days’ notice to you before changing subscription pricing. Subscriptions are nonrefundable.Any contact to Steam should also tell you that this payment was non-refundable.

Landmark was not a backing project for EverQuest Next, it was a separate game that you could purchase to help us design EverQuest Next (by playing the game and submitting your work in contests, etc.) There was never anything implying that giving us money for Landmark would fund EverQuest Next, nor was purchase of EverQuest Next to be included in the Landmark game.As the post included stated, Landmark was inspired by EverQuest Next.

Daybreak Games does not handle disputes through the Revdex.com, nor do we authorize the Revdex.com to act as a arbitrator on our behalf. We offer player support through our help portal at help.daybreakgames.com. Any players that require additional support, would like to submit a complaint, or file a dispute are encouraged to do so through our service portal so that we may arrive at a resolution. Regards,Daybreak Games Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Greetings,We can only provide generic answers to this question as no ticket number or account name was provided.Krono can be either consumed for game time or traded to other players (who can either consume them or trade them.)Although they use a tradable interface in game, they are technically...

payment sources and not in game items (like a sword, or hat.)Krono can only be consumed from inside the game, Daybreak Games has no way to consume them for a player.Any consumed Krono will add the appropriate amount of time onto the end of the current billing--so if a player both pays for membership and consumes a Krono in a single month, no time is lost.Once consumed, a Krono can't be refunded. We do not have the ability to reverse the process and restore the funded Krono to the wallet.Without more specific information about the actual contact, we would not be able to investigate further.Regards,Daybreak Games Support.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have sent all the required information on their website that I have to give and sent all the info about my computer to them I was unjustly banned and no contact has been made besides through the Revdex.com.]
Regards,
[redacted]