Los Portales Mexican Restaurant

Greetings,This account was indeed running an easy to detect cheat program while running our game.We do not encourage players that were cheating to purchase the game again, in fact we actively restrict repeat cheaters from purchasing/playing the game multiple times.All ban appeals are handled through
our ticketing system, not the Revdex.com process.We have split the game into separate products and have granted all previous players both versions of the game at no additional cost.Regards,Daybreak Games Support

Greetings, The details of the complaint lodged here do not match the ones submitted to us via our ticketing system. According to our investigation, this player stopped playing the game last yearAt that time, an associate of the player (a friend in their guild) started accessing the
accountThe account was not compromised, nor was any of the recovery information changed on the account.This is one of the primary reasons that account sharing is prohibited in our Terms of Service.This other player eventually traded the krono to their account, and then to other accountsIf the account that we banned still had the krono, then we could reverse the transaction--Since they were traded away, it is too late to do so.Since this is a claim of theft and the alleged culprit is known to the submitter of this complaint, this issue would be more appropriate for your local authorities

There is no evidence of any account compromises linked to that event.Every account had it's password force changed at that time, and no access was allowed until the account owner re-secured it.We see no evidence of these 'multiple other hacks' the user has claimed on accounts.In addition to the security methods mentioned, we also offer 2-factor which this account didn't use until we forced it to do so after it was compromised a second time.None of the other accounts on the same email address have set up any additional security.This account was not compromised through our services, so it was most likely shared or compromised through the user's side.We do not restore items on compromised accounts

Attached a copy of the steam page where I was automatically directed to fromDaybreak games as a method of payment for their productIf Daybreak Games are seriously attempting to use the third party payment method as a line of defence why may I ask are they including steam as a PAYMENT METHOD for their product directly on their websiteThe central part of this complaint is because of advertisement from Daybreak games, Steam were not responsible for this.*** *** *** *** ***
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Account security is the responsibility of the account holderNo information can be changed without already having the following: Username, password, answer to the secret question.If these items have been shared, then the security of the account is at risk.None of this information has been shared or altered from our side.This user was unable to provide the required information to verify the account

Greetings,Those that took place in this exploit were handled on a case by case basisThere are many other accounts that are not being released due to their actions as well.The decision not to release your account(s) is a direct result of the actions (and history of actions) made by the holder of this account.This is not a poor service issue, this is a valid disciplinary action taken against the account for purposely exploiting an issue and not reporting it as required by the Terms of Service.Regards,Daylight Games Support

Well I suppose it's a combination of both of themDaybreak is the reason I can't play, but the game was purchased through *** told me to go through Daybreak's customer service which is what I've been trying to do and they haven't responded since April 22nd after they tried to have me fill
out a form that doesn't even seem to be for the right gameThe game works on ***s end, it launches through them, but I can't play because Daybreak disabled the account and they won't answer me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
the Ticket *** isn't a ban appeal , it's the complaint of the account getting banned for no reason at all
Regards,
*** ***

This player has sta*** that we did not give a reason they were banned, but quo*** that "I was accused of selling an account"--so they were provided a reason and have acknowledged the reason. Player also states that we refused to work with them, but as sta*** previously they offered the resolution of refunding the recent purchases and we accep***. Please review the terms of service where it is sta*** that violation of the rules will result in the termination of your account

Greetings,The account in question was detected using a very common and easy to detect cheat programIf the owner of the account was not running that program, then another person was logged in from that computer doing so--and as such the account was banned.Purchases of H1Zgo through Steam, so
any refund requests must be directed to them

Greetings,The account in question was found to be using a fairly common (and easy to detect) cheat program.We also offered a ban appeal and performed an extensive review of the account at your request, but still found that it was cheating.At Daybreak Games we have a zero tolerance policy for
cheating in our games, as stated multiple times publicly.Regards,Daybreak Games Management

Greetings,The characters and items on this account have not been removed or altered.According to the Terms of Service, "You are responsible for maintaining the confidentiality of your username and password and for all interactions with any Daybreak Game(s) that occur in connection with and/or through your account."As this information was not kept private nor reported to us in a timely fashion, we are unable to assist anyone with the recovery of this account--it must be done through the automated service.We are unable to refund any previous purchases, as these were all for membership and services that were used by you at the time of purchaseNo time has been lost, nor have items been removed from the account.Regards,Daybreak Games Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have already complied with Daybreak's request and have been ignored Incident# ***-*** was submitted via Daybreak's system on 07/21/ Because no response or action was taken by Daybreak to resolve (or even explain) the issue, I lost seven days of game time due to the erroneous suspension
Regards,
*** *** **

The item was originally granted based on incorrect information.Upon review of the logs and testimony by other player(s) present, it was discovered that this player did not loot the item, nor would they have done so if the servers did not crash. The item was removed as it was not earned by the player

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Greetings,We should first point out that the support staff now in place now were all here previous to the name change from *** to Daybreak GamesThis player has a long history with *** (now Daybreak Games) support.The issue here involves this individual's participation in an exploit inside one of
our games--this is not the first time that we have dealt with this player for a Terms of Service violation, it was one of manyThe decision to leave this player's accounts in a banned state was based on a long history of violations (and many, many exceptions were already made in the past.)At this point, the Daybreak Games management staff has decided to leave these accounts in a banned state for taking part in this exploit.Regards,Daybreak Games Support

Greetings,Unfortunately, this complaint form doesn't have any information to link to an actual account that we can investigate and the email provided does not link to any accounts in our system.Please provide an account name so that we may investigate the issue.Regards,Daybreak Games Support

Greetings,In order for a player to recover an account or have any information altered, they must first verify ownershipThe necessary items are not visible to other players, nor are they visible from within an account should it be compromised in any way.If a player is unable to verify those items
(as in this case), then they must use the automated system to recover their account or reset any information.This particular account shows no evidence of being hacked or stolen in any wayCustomer Service has not been contacted to make any changes to the account. Any changes made to an account require the User name, password, as well as the answer to the secret question--which means if any changes were made to this account, they were done so after already having full access to the account.In all cases, account security is the responsibility of the account holder (as stated in the terms of service), any failure to keep this information private is the fault of the account holder and not Daybreak Games.Regards,Daybreak Games Support

Greetings,After conferring with both the Customer Service and Quality Assurance departments, we are unable to validate any of these claims.The game was indeed tested and does appear to be working properly as far as everyone here is concerned.Of the accounts connected to the email provided, it
appears that none of them have even purchased the expansion.Also, we were unable to find any tickets from any related accounts about this issue.Regardless, we do not offer refunds for digital downloads as laid out in our Terms of Service:Digital Downloads. For some Daybreak Games, Daybreak may sell licenses to digital downloads, such as expansion packs, that provide additional gameplay, content, functionality and/or featuresPlease note that some or all of the gameplay, content, functionality and features in a digital download may be made available at a reduced price, or for free, in a later release of such Daybreak GameDigital downloads are nonrefundable.A full copy of the terms of service can be viewed here https://www.daybreakgames.com/terms-of-service?locale=en_US

Greetings,Our records show that this ticket was already resolved before we received this complaint and that the content was granted with the purchase.If you are still having difficulty, please update your ticket with the details so we may investigate.Regards,Daybreak Games Support