Los Portales Mexican Restaurant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have contacted their customer support multiple times with no help. They keep giving me their own circular argument over and over again. In multiple messages they keep saying they dont allow in game funds to be transferred to accounts which I can use in game, nor do they offer any refunds. They stole $45 dollars from me and offer me NO alternatives to get my money back or to allow me use what I purchased. To put it simply, I bought a product that I can only use in their online game, but they did not fulfill their end of the deal. They stole my money.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As I mentioned before I do not have access to my Purchase History since the purchase time to see the details of the transaction (please see the attached screenshot). This is why I put the approximate price that I remember. I get some details from DayBreakGames but I couldn't confirm it anyway. If I only get the access to Account History to see past purchase payments I would be more precise. Regards,[redacted]

Greetings,The account in question set up a recurring membership on April 10th, which billed again on May 10th. We see no record of cancellation prior to that date, so the membership was automatically billed as set up.Whenever a membership is cancelled by a player, an automated email confirmation is...

sent out. If a copy of this can be provided (through our ticketing service, not through the Revdex.com website.) that precedes the automated billing, then we could justify a refund.Regards,Daybreak Games Support

Again, as no ticket or account was given we are unable to investigate this specific issue.However, all Krono are consumed by the players (and we have a log of the exact time and IP of the transaction.)We were unable to find any threads online or in our ticket history of multiple players stating that this had happened to them, this is the only claim of the issue that we have seen.The value of the Krono was not lost in any way, the game time would have been added to the account with all of the All Access benefits that come along with it.Regards,Daybreak Games Supoort

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello [redacted],Thank you for your reply.Complaint ID : [redacted]Here are my additional statements:- Its been 6 weeks now since my issue started. I have tried contacting them anyway I can, and the total response I got from their support was only 3. One accusing me of using a cheat program, that I did not in the first place. The rest saying they will no longer look into my issue. After that, they will just close my ticket without any reply at all. On top of that, my ticket is now frozen so I can no longer update it. This is pure ignorance.- Looking at the forum and twitter, I see many other people claiming to have the same problem I have, that their account was taken away by false accusations. I know there are actual cheaters, but from my experience being falsely banned and how the claims increased around the same time, I believe most of those claims are true. Real cheaters knows it when they are banned. It is us that were falsely banned that keep trying to get our account back.- The nature of this game makes players play with their friends. When they are taken away their game, a lot of them will have to repurchase it to play with their friends. One way how the company is falsely profiting. To prove it, I did brought a dozen of my friends to this game, and after being falsely removed from it, I ended up having to buy it again to play with them.- On their website says, "We ban accounts for cheating based on a combination of factors ... We do not base our decisions on a single report or piece of evidence, and always work hard to get things right". And yet, they ban people like it is a joke, "Thurkey Claus banned 44 accounts for cheating and 3 accounts for being [redacted]hats!" It is clear that they do not treat bans seriously even when all of us paid for the game. I would very much like to see what combination of factors they based on when banning my account.http://help.daybreakgames.com/[redacted]
    
Regards,
[redacted]

Greetings, Any and all purchases made through Steam are subject to their refund and/or return policies.We have no ability to refund Steam purchases, this is an issue that you would need to take up with them.If you have been instructed to contact us for a refund of a purchase made through Steam,...

then that is in error.

This account does not appear to have been closed, in fact it is logged into [redacted] as I write this article.We have a no refund policy on topups, and seeing as the account is still active the Daybreak Cash can still be used for purchase.Regards,Daybreak Games Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[First off, this company is formerly SOE, and has been hacked multiple times.  Here is a link where 25 million accounts were hacked ([redacted]).  The company can't say it's ultimatley our responsibility when its been hacked multiple times.  Furthermore, they say they have provided us protection, but these means do not work.  They use to have an ID authenticator, which I can no longer find available.  And there is a security app, but it is only for [redacted] users.  I have played other MMO's where the GM's can restore lost items.  As a point of feedback, DBG should have a process in place.  I have been a loyal customer for almost 20 years, and this has been a major customer dissatisfier.  Obviously the company has a problem when over 30 million accounts have been hacked, and they should have a process in place to fix this.  ]
Regards,
[redacted]

Greetings,The account in question was definitively caught cheating in [redacted].Players that cheat in our games have a negative impact not just on other players, but on our success as a game company.We stated publicly many, many times that we had a zero tolerance for cheaters--any players that continued...

to cheat after those statements were made (months ago) run a very serious risk of having their account(s) banned.This account is one of those that ignored the warnings and has now been permanently closed due to its actions.Regards,Daybreak Games Support

ID# [redacted],
HELLOW THIS IS FROM LOS PORTALES MEXICAN REST. MURRAY KY. I am writting you today regarding an letting we have recived regarding a lady not happy about prices in menu on web...

page.. We are very sorry about this and have tried many times to contact the company to update our menu and have not had any luck.Everytime we call we get no answer woundering if they have closed company or sold it,We are asking if there is anyway you could please help us fix this problem please . The company is THE FIRE HORN. And the web page is murray menus .com. phone number[redacted].We tried so hard to explain this to the lady but she was very upset and in no way to understand us.Again we are very sorry about this problem and we wont the best for all our customers.we would be happy to work with the lady and fefund her the differences and try once again to explain the problem..once again please help us with this problem and we are very sorry . Thank you so much,LOS PORTALES .

ID# [redacted],
HELLOW THIS IS FROM LOS PORTALES MEXICAN REST. MURRAY KY. I am writting you today regarding an letting we have recived regarding a lady not happy about prices in menu on web page.. We are very sorry about this and have tried many times to contact the company to update our menu and...

have not had any luck.Everytime we call we get no answer woundering if they have closed company or sold it,We are asking if there is anyway you could please help us fix this problem please . The company is THE FIRE HORN. And the web page is murray menus .com. phone number[redacted].We tried so hard to explain this to the lady but she was very upset and in no way to understand us.Again we are very sorry about this problem and we wont the best for all our customers.we would be happy to work with the lady and fefund her the differences and try once again to explain the problem..once again please help us with this problem and we are very sorry . Thank you so much,LOS PORTALES .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Daybreak's response seems to...

be indicative of the problem that I have been experiencing. As noted by the Daybreak representative, on the day that I had encountered the issue there was a noted issue with their back-end infrastructure resulting in the loss of membership status for subscribers. In any other situation when an individual receives a notice from a company that a bill is due, the first course of action is likely not to check Facebook to see if this is accurate. As neither Daybreak or [redacted] provides any written notification that a service period has expired, the only notification that subscribers receive that a membership has expired is when we log in and find we no longer have access to the features we used to have.Further, as Daybreak seems to be well aware of the circumstances which have resulted in the temporary loss of membership features it is unfortunate that they are not choosing to use every avenue at their disposal in getting information of an outage out to their subscribers. [redacted] has the ability to provide a massive broadcast message in the form of a "world notice" to all users upon logon or at any point which they wish to do so. As this was apparently a problem effecting the entire user base, it would have been ideal to let their users know that the issue I had encountered has been identified and was being addressed before I had went to renew my membership plan. Failure to provide a world notice feels somewhat underhanded as I assume that by doing so this situation could have been completely avoided.Lastly, any assumption that I would have just renewed eventually anyway is at best poor customer service and I would hope not representative of Daybreak's overall viewpoint of this situation.In resolving this situation, I would be agreeable to a membership credit for the purchase but I am not sure if this possible. I have already contacted [redacted] at this point who have said that there is nothing they can do as this is a "Daybreak Games issue." My hope is that Daybreak will respond back with potential path forward which is in everyone's best interests as I feel that this is a valid complaint which has been addressed with the San Diego Revdex.com. I look forward to hearing additional information soon.
Regards,
[redacted]

Greetings,I've been unable to verify that particular crashing issue, but I do see that we refunded the boost purchase several days before receiving this complaint.You can repurchase the boost or a different item at your convenience.Station Cash top ups are non-refundable, so we won't be able to...

refund that purchase.Regards,Daybreak Games Support

Account username: [redacted]Account email: [redacted]

We have requested information in ticket [redacted], in ticket [redacted], and in ticket [redacted]. You have yet to provide anything at all and continue to make demands. You would need to contact Steam about any Steam refund requests. You can find more about the Steam Refund Policy here: http://store.steampowered.com/steam_refunds. You made a purchase from Steam, not from Daybreak games. We can not and will not issue you any refund as you have never made any purchase from us to be refunded.

Greetings,EverQuest Next never released a pre-purchase of any kind.We did allow early access to Landmark, a game that used the same engine and design features of EverQuest Next.Landmark was not cancelled and should be available to any account that purchased it (and was available for years in a...

pre-release Alpha.)Regards,Daybreak Games management

Greetings,As we stated, we already have a process set up to appeal banned accounts.You would need to make any claims through that ticket as we are unable to address banned accounts through this medium.Regards,Daybreak Games Support

Greetings,Earlier this year we announced the decision to Sunset Landmark.We had met all obligations prior to that time (for instance, founders were able to enter their information and have it available in the credits.)This particular account hasn't accessed Landmark since 2014, so many of the...

updates and items to the game wouldn't have been used as the player never attempted to do so.We do not offer refunds or compensations for sunset products as that is an unfortunate but common occurrence in game development.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have open ticket, [redacted], so I cannot open a new ticket. I updated this ticket on 3/9 and again on 3/14
Regards,
[redacted]

Greetings,This is not a comprehension issue, nor is it an issue of false advertising.The statement that we do not accept [redacted] cards from the US is incorrect--we do in fact offer that as a payment source.The message that you received stating that [redacted] is not accepted at this web portal is from [redacted], not Daybreak Games. Without further information (such as an account name to verify), we can only guess that either some information was entered incorrectly or you have been given an erroneous answer from [redacted].We have contacted our [redacted] processor and they have assured us that they are not blocking US PINs from our payment portal. Currently, we've only received this one contact stating that the process isn't working, so it does not appear to be affecting any other players.We recommend that you try your card again and if it still doesn't work, we'll need you to submit or update your ticket so we can contact [redacted] on your behalf.Regards,Daybreak Games