Los Portales Mexican Restaurant

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Daybreak Games needs to address exactly why they logged into my account and kicked me off of the server without my consentWhy was the item removed from my inventory after it was granted? Daybreak Games keep making up different stories in regards to what really happenedA formal apology is also necessary after they explain in detail the sequence of events ends that led to the item deletion

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have contacted their customer support multiple times with no helpThey keep giving me their own circular argument over and over againIn multiple messages they keep saying they dont allow in game funds to be transferred to accounts which I can use in game, nor do they offer any refundsThey stole $dollars from me and offer me NO alternatives to get my money back or to allow me use what I purchasedTo put it simply, I bought a product that I can only use in their online game, but they did not fulfill their end of the dealThey stole my money

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There's actually case numbers the latest is [redacted] which Was a ban appeal, and they provided absolutely no response, just marked it as solved, which it absolutley was not, the first one was [redacted] , which only stated I was banned because they believed I sold my account and then solved again with no response, ive paid money for this game and you can't even have the decency to respond to me, this is absolute horrid customer serviceI'm glad as a year active duty navy member, I can receive the same respect as a childRegards, [redacted]

The account was shared with other members, as verified by the other player in question.We can't restore the krono as they were traded to other players and consumed.Any change in krono at this time would be creating duplicate items (not just in game items, but trade-able items that can be consumed for game time or traded for items.) Account security is the responsibility of the account holder, and any actions taken on/by the account are subject to that

Daybreak Games does not handle disputes through the Revdex.com, nor do we authorize the Revdex.com to act as a arbitrator on our behalfWe offer player support through our help portal at help.daybreakgames.com(Just click the big orange button that says GET HELP) Any players that require additional support, would like to submit a complaint, or file a dispute are encouraged to do so through our service portal so that we may arrive at a resolutionRegards,Daybreak Games Management

Greetings,Players that are banned for cheating may submit a ban appeal and argue their case through our ticketing system.This player appears to still have an open ticket, so this complaint seems to have been filed prematurely.Please update your ticket with any information pertinent to this issue.Regards,Daybreak Games Support

Greetings,These are tickets about the same issue, the second ticket should have been redirected to the first one to avoid confusion.The account in question was listed for sale on a 3rd party site, which is a direct violation of the Terms of Service.We are sorry, but an account in blatant violation of the Terms of Service is subject to closure.Regards,Daybreak Games Support

Hello,We have responded to your multiple tickets multiple timesYour account was found cheating and has been permanently bannedThis has been reviewed and found accurate repeatedlyRegards,Daybreak Games

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I see on my transaction history that I will be refunded, thank you for reaching a fair resolution.Also, please note, that on this page, it was confusing for myself to determine if the adventure pack was part of the Terrors of Thalumbra (ToT) pre-order expansion, since you have a link dedicated to this expansion on the Everquest homepage.I see that it is an expansion page, however, you have the expansion details for ToT above and below the Time Locked Expansion (TLE) adventure packs Plus, I know this game has had several expansions since launch, yet I could not locate any of those on this expansion page https://www.everquest2.com/expansion-contentThis is where I believed it was all part of the pre-order expansion package, one for both regular and the TLE servers Since TLE would eventually have to vote for it to be accessed on the TLE servers, it made sense to provide an incentive to purchase a pre-order knowing that we would probably not see the ToT for some time.Also, the prices are the same for the TLE adventure pack and the standard edition for the ToT pre-order expansion I would recommend removing the TLE adventure pack from the expansions page The TLE adventure pack, it is not an expansion nor part of the pre-order expansion, yet, a link is shown (https://www.everquest2.com/expansion-content#progression) "looking for TLE" in the advertisement for ToT on the expansions page; rhetorically, why even inject the TLE offer on an expansion; if it is not an expansion nor going towards the pre-order expansion.That is how it confused me A better place for the TLE adventure packs would be on the marketplace, along with the other items that can be purchased on the TLE servers, such as the vitality potions, appearance items, etc...Regards, [redacted] ***

Greetings,We do have a long ticket history of troubleshooting regarding this issue, and in this case it is always caused by software or a setting on the player's computer.It looks like one of the knowledge base links referred to by Customer Service has a bad link, which seems to have led to some of the confusion--and I don't see the agent picking up on that (perhaps it is visible internally, but not externally?) We will check up on that.At last contact, the player had asked for a refund of the software, which we are unable to provideEarly Access is sold exclusively by Steam and any requests for refunds would need to go through them.Regards,Daybreak Games Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Business refused support through their website and refuses support through Revdex.com as well (linking back to their original site).No resolution was offered at all Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [First off, this company is formerly SOE, and has been hacked multiple times Here is a link where million accounts were hacked ( [redacted] ) The company can't say it's ultimatley our responsibility when its been hacked multiple times Furthermore, they say they have provided us protection, but these means do not work They use to have an ID authenticator, which I can no longer find available And there is a security app, but it is only for [redacted] users I have played other MMO's where the GM's can restore lost items As a point of feedback, DBG should have a process in place I have been a loyal customer for almost years, and this has been a major customer dissatisfier Obviously the company has a problem when over million accounts have been hacked, and they should have a process in place to fix this ] Regards, [redacted]

Greetings,Any players that bought the content before it was altered will have the content they purchased (they actually purchased a different SKU--so changes to new SKUs won't affect them.) All purchases made through the PSN are reported to us by them, although we often can't see or verify individual purchasedIn this case, our records show that this player has access to the purchased contentThe issue seems to be that this player didn't have enough in game marks to purchase the in game item, but it wasn't restricted.I only see a single instance of a submitted ticket and a forum post that was restricted for spammingBased on the content of the ticket and the complaint, it appears that the forum restrictions were validAgain, this player appears to have access to all purchased content (and this was covered in the ticket placed with us as well.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not understand what their response means " they will table the issue until my ticket is resolved", the ticket is my issue!!!! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I am not on Revdex.com to receive statistics from the companyAs many times as they respond stating that I was using cheats I will respond that I wasn'tI don't care what cheaters normally doMy claim is not false, and just because I have a second steam, does by no means implicate meThe fact that they have yet tried to help or consider that I really wasn't cheating just goes to show that my complaint is justI was banned unjustly and they don't want to lift itThe company has poor customer service and bans the innocent] Regards, [redacted]

ID# [redacted] , HELLOW THIS IS FROM LOS PORTALES MEXICAN RESTMURRAY KYI am writting you today regarding an letting we have recived regarding a lady not happy about prices in menu on web pageWe are very sorry about this and have tried many times to contact the company to update our menu and have not had any luck.Everytime we call we get no answer woundering if they have closed company or sold it,We are asking if there is anyway you could please help us fix this problem please The company is THE FIRE HORNAnd the web page is murray menus .comphone number [redacted] .We tried so hard to explain this to the lady but she was very upset and in no way to understand us.Again we are very sorry about this problem and we wont the best for all our customers.we would be happy to work with the lady and fefund her the differences and try once again to explain the problem..once again please help us with this problem and we are very sorry Thank you so much,LOS PORTALES

Greetings,This player experienced a bug in the game (a feat did not update).Unfortunately, we do not currently have the ability to fix that issue. We directed the player to submit it to the community tracker so that it could be flagged and possibly fixed in the future.As much as we'd like to help... resolve this issue, the player is asking for a service that we just can't provide.Regards,Daybreak Games Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I attempted to resolve the issue with the company, they just closed my ticket offering no solution, they even made it so the ticket could no longer be updatedThe company and myself are obviously at a stalemate so at this point I just want the complaint to be added to the several other complaints on Revdex.com] Regards, [redacted]

Greetings, This account was banned for multiple infractions of the Terms of Service, which can be found herehttps://www.daybreakgames.com/terms-of-service?locale=en_US This player had a ticket in, where they were informed of the infractions several times by different managersThis player also already received a refund settlement from us.Player asked, "If you are going to ban me though please refund my month subscription I purchased on [REDAC [redacted] ACCOUNT NAME] also refund my character transfer that you did for me then banned me directly after thank you." Even though we were not obliga [redacted] to do so, we refunded the membership purchase, the character transfer cost, AND the recent expansion purchase--a deal which we feel was more than fairWhen an account is banned, the player loses access to all games purchasedThis account had not paid for any services on other games for at least a year and had not accessed any other games recently

Oh, so I'm the victim of having my account hacked that I've had since roughly and instead of you offering to help me retrieve and secure my account your customer service solution is to permanently ban me? It's no wonder your Revdex.com score is so low.I've reached out to you and offered for you to delete my plat that I openly admit that I purchased.Even though in my entire gaming career I've never had an account hacked before and I've never been banned from any game beforeIf you will unban my account I will take extra measures to secure my account to prevent hacking in the future.I live in Bakersfield, CaliforniaI can drive down to San Diego and present you with my driver's license in person to prove I'm the account holder.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]