Los Portales Mexican Restaurant

Greetings,It appears that this ticket has already been resolved in our system.The cancellation request was placed after the due date, which is why it was billed.We processed a same day refund for this purchase.Regards,Daybreak Games Support

Oh, so I'm the victim of having my account hacked that I've had since roughly 2003 and instead of you offering to help me retrieve and secure my account your customer service solution is to permanently ban me? It's no wonder your Revdex.com score is so low.I've reached out to you and offered for you to delete my plat that I openly admit that I purchased.Even though in my entire gaming career I've never had an account hacked before and I've never been banned from any game before. If you will unban my account I will take extra measures to secure my account to prevent hacking in the future.I live in Bakersfield, California. I can drive down to San Diego and present you with my driver's license in person to prove I'm the account holder.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Greetings,This account purchased an All Access membership on April 2nd.The customer then submitted a ticket...

station, "Accidently subbed. Please cancel."While all of our memberships are pre-paid and non-refundable, we have already made an exception for the same customer when the did the exact same thing in November of last year.The membership is cancelled at this time and will not bill again unless the customer purchases a membership again.Regards.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The business has contacted me via their online support system, and have canceled my account, as well as reimbursed me for my last payment.Thank you for your assistance in this matter!  Without your help, this may still be a problem. You are awesome!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[My subscription has been canceled manually by myself. I ask you to please make a full refund of the amount that was taken from my bank account without delay.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I have read their response and all they mention is to contact their support. I even provided the support ticket I did. They did not help at all and simply rejected me straight from the start. Once again they are rejecting me by saying contact their support. All I end up is in a loop of rejection... This makes no sens and obviously my issue/problem is not resolved.
Regards,
[redacted]

If indeed another person had access to the account, then the account holder would still be responsible for any actions taken on the account.Account security is the responsibility of the account holder.We don't see any evidence that account information was compromised or changed through our system, however.Regards,Daybreak Games Support

Problem...

was taken care of by Customer Service finally.  Things are ok now. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Greetings,This account was banned for selling items, not buying them. We also have records of illegitimate plat sellers logging into the account. This is a violation of our Terms and Service and will result in the permanent closure of the account.As for contacting our support team, that can be done...

at any time from a free account. We're not sure why the player chose to purchase a membership on the account  created just to put in a ticket (it was answered within 6 hours of the update to the ban appeal.)That secondary account was banned at the account holder's request. No refund was issued at the time as it was not mentioned or requested.We have issued a refund of $14.99 on the secondary account, as that membership was not required nor used.Regards,Daybreak Games Support

Daybreak Games does not handle disputes through the Revdex.com, nor do we authorize the Revdex.com to act as a arbitrator on our behalf. We offer player support through our help portal at help.daybreakgames.com. Any players that require additional support, would like to submit a complaint, or file a...

dispute are encouraged to do so through our service portal so that we may arrive at a resolution. Regards,Daybreak Games Management

Greetings, The sale did not end before the 6th, it was still active on that day.It was turned off on the 6th and was available at different times through our website and the game marketplace.

I bought plat on that account ONE TIME... I had just resubscribed to [redacted] after having not played in a long long time.I have no idea what they are talking about selling items or plat sellers logging into my account. No one has my password but me. I was on my account myself just 3 hours prior to the ban. I went to church and came back home and my account was banned.If that's the reason they banned me than they banned me for my account being hacked.It is not good customer service to ban someone over things outside of their control. I offered to let them even delete the plat that I had purchased. I had forgot about being able to buy Kronos and sell them for plat.At this time I would like my account to be reinstated or I would like my month on that account refunded and the money refunded for the progression server bundle and the daybreak cash.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no Cheat Program or other program ran that would of would of ever messed with H1Z1, I will be happy to close this case and drop civil case filed in North Carolina if proof is providedBottom line I was wrongful ban and want my account back and their FAKE Ban message removed from my Stream.. I want proof and feel this was a glitch in their Anti cheat
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I attempted to resolve the issue with the company, they just closed my ticket offering no solution, they even made it so the ticket could no longer be updated. The company and myself are obviously at a stalemate so at this point I just want the complaint to be added to the several other complaints on Revdex.com. ]
Regards,
[redacted]

Greetings,Players that are banned for cheating may submit a ban appeal and argue their case through our ticketing system.This player appears to still have an open ticket, so this complaint seems to have been filed prematurely.Please update your ticket with any information pertinent to this...

issue.Regards,Daybreak Games Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Feel free to close this case as I not accepting their reply and already have retained an attorney and have filed a civil case in North Carolina and California Reason for not accepting: They refuse to show proof "Which they dont have" and have done nothing but lie. They cant show proof because they have none

Greetings, This account was banned for multiple infractions of the Terms of Service, which can be found here. https://www.daybreakgames.com/terms-of-service?locale=en_US This player had a ticket in, where they were informed of the infractions several times by 2 different...

managers. This player also already received a refund settlement from us.Player asked, "If you are going to ban me though please refund my 6 month subscription I purchased on [REDAC[redacted] ACCOUNT NAME] also refund my character transfer that you did for me then banned me directly after thank you." Even though we were not obliga[redacted] to do so, we refunded the membership purchase, the character transfer cost, AND the recent expansion purchase--a deal which we feel was more than fair. When an account is banned, the player loses access to all games purchased. This account had not paid for any services on other games for at least a year and had not accessed any other games recently.

Greetings,As no ticket number or account name was given, we will only be able to reply to the information given in the complaint.Daybreak Games does not currently offer phone support, so the statement that our phone support is "non-existent" is technically true but may be construed as "poor" or...

"hard to locate/access." We offer a full range of support through our support portal at help/daybreakgames.com.Also, while you are not able to contact us from a banned account, our support page lists full instructions for cases such as this with directions to create a new account.As for your banned account, the date of purchase was listed as 7/1/2015 and we were unable to find an account on your email matching that date. We were able to locate an account that was banned in January of this year as being shared/compromised, however. That account has several different owners that do not match the information given by this player and as such the account is indeed in breach of our Terms of Service.We can investigate further accounts, but will need at least the ticket number in order to proceed.Regards,Daybreak Games Support

Greetings,This player experienced a bug in the game (a feat did not update).Unfortunately, we do not currently have the ability to fix that issue. We directed the player to submit it to the community tracker so that it could be flagged and possibly fixed in the future.As much as we'd like to help...

resolve this issue, the player is asking for a service that we just can't provide.Regards,Daybreak Games Support