Lotus Leggings

Hi,Again we apologize for the inconveniencePlease send us picture of the items received that has a logo on itAgain we apologize for the inconvenience and rest assured that we will do our best to make this right for you Thank youLotus Leggings

From: *** ***
Sent: Friday, April 01, 4:PM
To: Revdex.com
Subject: RE: Revdex.com Complaint Case# *** ***
Hi ***,
What am I to do to get my money back?
I have tried and they say they will help and never respondThey have my money all I want from them is to tell me I will have a full refund when I send the items back after their system stuffed upCan I take this anywhere else? I do not have the money for them to keep my money for something I will never wear as I will never represent them in public after their poor customer service and handling
Thanks *** ***
(*** Docs)

Hi Ms ***, Again we would like to apologize for all the inconveniencePlease Let us know if you have already received your order. Thank youLotus Leggings

Hi Ms ***, Again We would like to apologize for the inconvenienceWe will be reshipping your leggings, would you like to go size bigger than an XL? Also we would like to know if the leggings received has tags on them saying it is XL? Please let us know so we can process it as soon as possible Thank youLotus Leggings

Hi Ms ***,We apologize for the inconvenience this may have caused you.Here's what we can doI can now process reshipment from our processing team and the leggings your received which is too big you can keep itOr if you choose a refund we would like to request you to return the leggings and we will process the refundAgain we apologize for any inconvenience it has caused youThank you for understanding and rest assured we are here to help you!All the best,Lotus Leggings Team

Hi Ms.***, We are very sorry to hear that, and we’re certain that we did not mean to cause inconvenience.Please send us your return tracking # so we can process the refund..Thank youLotus Leggings

My two order numbers for my purchases were*** Both orders were placed within two daysI had ordered the wrong sizes on the 19th of January so I went on the 21st of January and purchased the correct sizesI emailed them about cancelling my first order but of course that didn’t happen
I figured I would just return it all once it came in since I was very unhappy with there customer servicei didn't realize it was going to take three weeks to receive my first order, and a month to receive my secondI sent all shirts back immediately after I got the second orderThe company has emailed me probably five times over the course of the passed months about receiving a refund ad now if I check my email, they’re all deleted and I did not delete them

Hi Ms L***,Thank you for contacting us and we apologize for the inconvenienceOur customer service team works hard to answer all customer inquiries in a timely manner, but unfortunately messages can get lost in our system on rare occasions I can see that your order was lost in transit and
and again we apologize for the bad experience A refund request was now sent to our processing department and an email will be sent to you as a confirmation as soon as it’s done.Thank you Lotus Leggings

Hi Ms.***,We are very sorry to hear that, and we’re certain that we did not mean to cause inconvenienceI will forward this to our processing department so a new leggings will be shipped as soon as possibleBut first let me know which leggings is the one that is incorrect..Thank youLotus
Leggings

I am rejecting this response because:
They are not a US company all responses are scripted email China sizing verses US sizes are different China quality verses US quality is different Legging are small and see through and would never be distributed by a US company The return address on the website is to a furniture company Nowhere does website state these are China product There is an entire Facebook page stating the same thing from multiple people They are a complete fraud I want a return label and a full refund There are over complaint on Revdex.com alone Lotus Leggings has an F rating They need to be shut down No US company would operate with such horrible customer service I wish I would have check before I ordered Also they state they do not have a phone number No US company would operate without a phone All email response come from, people with foreign names and when you call the number that is listed on Revdex.com and found through google and mention Lotus Leggings they hang up on you I want a return label and a full refund!

Initial Business Response /* (1000, 6, 2016/03/15) */
hello,
hope your doing wellsorry that your having such a hard time with your orderwe would like to explainwe announced that we had delays due to chinese new years as well as fire incidentswe were set back an additional average of
daysif you ordered anything in feb your tracking number should be availableplease send us a private message and we would love to see where the package is at for you or any customerplease allow us up to hours to respond on the page as we are slammedyour package should be there this weekall customers with delays in jan and feb are receiving stuff since last week and still receivingwe appreciate your patiencethis is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them knowour loyal fans will understand this because they know the experience they have here and its awesomeif you have any questions please look at FAQ first for your info for your countryIf the answer is not there please reach out to us on the facebook page via private message and we will address everything for youcheck your tracking again if it was given to you
Initial Consumer Rebuttal /* (3000, 8, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been more than patient and more than polite in dealing with this issue but it took me filing a formal complaint with the Revdex.com in order to get a response from this companyAt this point I do not trust that the product will be delivered and I am tired of waitingAn additional day delay would be acceptable on top of the maximum day shipment time but it has now been a total of days since I placed my orderThat is unacceptable and I want a full refund
Final Business Response /* (4000, 10, 2016/03/17) */
contact us on fb page and we can take care of this
Final Consumer Response /* (3000, 14, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been more than fair handling this situationSince going through this channel has been the only way that I have received a satisfactory response I am understandably reluctant to return to a means of communication where I could be ignored once againThis is where we will resolve this issueEither reimburse my credit card or send me a check for the amount that you owe me

Hi ***,
We apologize for any inconvenience you have experienced with us.There was a mistake with our supplierWe will reship your product and forward a tracking information to your emailWe invite you to reach out to us at ***@lotusleggings.com with any questions or further inquiries,
and we'll get back to you ASAP
Sincerely,
The Team at Lotus Leggings

The refund just went through, finally, after two full months of being lied to and ignoredThank you for all of your help in resolving this situation

Hi Ms ***, We understand that you no longer want a replacement.We will be sending out a refund check via the mail, this is the name and the address we have on file is this this the correct recipient information of the refund? Soon as we get a confirmation from you we can send it on out! *** ***
** *** ***
***
***
*** ***
*** *** Thank youLotus Leggings

Dear ***,
Thank you for your feedback and we apologize for the inconvenienceWe would love to assist you with this issuePlease reach out to us with your order number, as we need it to move forward with youAgain, we apologize for the inconvenienceWe will do everything we can to make sure you are treated fairly
Sincerely,
The Lotus Team

Hi Ms ***, Again we apologize for all the trouble you have been throughWe did not mean all this to happenPlease give us the Name to whom we will address the check to so we can process and send it to you as soon as possibleAlso we will be sending your refund check to this address: *** *** ** *** ***
*** ** ***
*** *** Please let us know if this is correctIf not please provide us with the correct oneWe are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

I am rejecting this response because: they have not sent me any replacementI have provided them with my order number several timesThey are just coping and pasting the same response every timeThey have not helped with my order at all

Hi Ms ***, Thank you for contacting us and we do apologize the inconvenienceWe did not mean all this to happenA refund check will be sent to *** *** *** * *** *** *** *** *** *** ***Thank youLotus Leggings

Hi Ms ***,We understand how frustrating this could beAnd as much as we would want to send you a refund there is no way for us to do that nowWe also understand that you are hesitant for the store credit for it may not arrive again just like when you first orderDuring the time that you
placed an order the holiday was coming up and we received an overwhelming amount of orders that we are unable to handleWe are short-staffed and some technical issues happened along the wayOne thing we can assure you, now we will stay on top of this order to ensure it it will arrive on the promised date if not earlierWe have hired and trained more people to ensure every complaints and issue will be taken care of properlyWe are hoping that you will give us another chance to make this right for you.All the bestLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept itThe check can be made to *** ***