Lotus Leggings

Hi Ms *** We will be sending out a refund check via the mail, this is the name and the address we have on file is this this the correct recipient information of the refund? *** *** *** ***
***
*** ** ***
*** *** Soon as we get a confirmation from you we can send it on out! Thank you,Lotus Leggings

I am rejecting this response because:
Hello, I was told if I did not receive the reimbursement check I was told I would get in days (was told that on June 2nd), to email here to have my complaint re-openedI (not surprisingly) did not receive this check

Hi *** ,We apologize for any inconvenience you have experienced with us.There was a mistake with our supplierWe will reship your product and forward a tracking information to your emailWe invite you to reach out to us at [email protected] with any questions or further inquiries, and
we’ll get back to you ASAP.Sincerely,The Team at Lotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept itThe size I need is a large.Thank you,***

Hi Ms *** ,Thank you for your responseWe have reshipped your order with Tracking # ***You may check status in USPS website https://www.usps.com/ Again we apologize for all the inconvenienceLet us know if you have any question.Thank youLotus Leggings

Hi Ms***, We refunded $USD on the Visa ending in ***.Order #***Card details*** *** *** *** ***Refund ID ***Amount $98.87 Lotus Leggings

(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe that there were technical errors with the supplierIf that were the case when I tried to reach out to them three months ago, they would have responded accordingly at that timeAlso, they still didn't address the fact that I was shorted several pairs of leggings as wellThat topic seems to be completely avoided altogether
I don't want a replacement of anything, I would just like my money back as stated originally

Hi Ms ***, We are truly sorry for the inconvenience and the delay of your orderUpon checking I can see that was already delivered to youLet us know if everything is ok with your order.USPS Tracking #*** Again we apologizeLet us know if you have further question. All the best Lotus Leggings

Hi Ms ***, We are truly sorry about the inconvenience Upon tracking, seems like this parcel has been lost / stuck in transitWe truly apologize for the delay Would you like to wait for another 5-days for the items to be reshipped or a refund instead?.Thank you Lotus Leggings

I am rejecting this response because:
I want my refund I am not interested in their products as they clearly have no understanding of even a basic concept of customer service, let a lone a good one In addition to this, despite several emails stating I had ordered a LARGE, the other leggings they sent me, that I did not ask for, and clearly stated I did not want, were again, the wrong size.Furthermore, as stated also directly to Lotus Leggings, I do not wish to support a company by spending my money with them when they are so dishonest and poor in their service and treatment of their customers Even the fact that they have taken this long to respond to Revdex.com, is, quite frankly, absolutely disgusting

Initial Business Response /* (1000, 9, 2016/03/30) */
please reach out to us on our facebook page and let us help youwe did not expect delays from shipping that we hadwe apologize for this and we are working really hard to revamp our system to better serve our customerswe understand your
frustration but now we have a staff over 80+ members around the clock to optimize and fix these issues and respond to support and helpwe are taking a pro active effort to address this issueyou may reach out to facebook page and provide order number with your concern and allow us up to hours to kindly take care of your situation and get back to youplease be patient with uswe promise to fix thisBig announcement soon
Initial Consumer Rebuttal /* (2000, 11, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2016/11/22) */
Sorry for the inconvienicne, you have recieved a full refund, there were some supplier issues.If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within
hours
Initial Consumer Rebuttal /* (2000, 13, 2016/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi Ms ***, We will be sending out a refund check via the mail, this is the name and the address we have on file is this this the correct recipient information of the refund? *** *** *** **
*** ** ***United States Soon as we get a confirmation from you we can send it on out! Thank youLotus Leggings

My order number is 173490. Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it.Ineed it forwarded to them that the check should be made out to *** *** and the address they have is correct

Initial Business Response /* (1000, 6, 2015/08/24) */
We have tried to reach out to the customer to address this issuewe process over orders a day and sometimes there is a mistake but our excellent customer service strives to address things immediatelyi have notified our support team as
well as tried to call Ms*** to give her what she wants to reach a solution that she will be happy withWe will keep attempting contact with Ms*** in order to solve this problem and make her happyOur excellent customer support staff would love to solve the issue and this is very bad on our part and we will do everything to make it right

Initial Business Response /* (1000, 10, 2016/02/11) */
this company is a great company with over 700k items shippedi understand that your order has issues but we have had a tremendous amount of orders and sometimes one or two orders slipsometimes its the courier faultsometimes its factorywe
place measures to make sure we are accurate at all times but sometimes mistakes happennon the less we are here to help customers and fix any issuesyou need to contact us at [email protected] or reach out to us on facebook and we would love to helpRevdex.com reports will not be an easier way to solve your problemour dedicated support is here 24/for you
Initial Consumer Rebuttal /* (3000, 12, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted through email multiple times, through Facebook AND TwitterThe few times I have gotten a response it's the same generic reply that you're "taking care of it" and "will get back to me with tracking info." It's ridiculousAll I want is the leggings I paid forI was offered a free pair for all this crap, but I don't anticipate that will happen since you won't even send me the pair I boughtConsidering the leggings I did receive came in the same package, you don't get to blame the postal serviceAlso, there are many complaints out there against lotus leggings and how people don't receive their orders and never get a response when they emailPerhaps you should set up a phone line so people can actually get answers
Final Business Response /* (4000, 14, 2016/02/16) */
if you have questions that are not answered please reach out to [email protected] or reach out to our facebook pageitems take up to days to arriveif you have issues please contact us on page to resolve this as Revdex.com will not be a channel to solve the problem as we are only able to provide a response and point you in best directionwe are responsible for shipping over 10,orders a week with our brands and sometimes delays or issues appear and we do our best to solve themcheck your spam as well for email for replies as sometimes when we get flooded with emails when the replies are sent it some times goes to spam and you have to look for itwe have a record of responding to every inquiry we get in no more than hours as well as our pagewe would love to help you and make it right for you and even make it up if we did something wrong but please reach out to us and do the diligence needed before contacting third party resources
Final Consumer Response /* (3000, 18, 2016/02/18) */
*** Revdex.com NOTE: Please see attached emails and social media posts from the consumerThese emails and posts demonstrate the complainants attempts to contact the business directly regarding their dispute.***
(The consumer indicated he/she DID NOT accept the response from the business.)
Yet another unacceptable generic responseI HAVE emailed, Facebook messaged, and contacted through TwitterI rarely get a response, and when I do it's as vague and unhelpful as the ones you're sending me through hereThis is completely unacceptable for a businessI have contacted and been very patient but this is beyond ridiculousI have spoken with several people who are also experiencing issues with your service, and lack of professionalismI have reached out so many times, and all I want is what I paid for

Hi Ms ***,Thank you for your feedback, and please accept our apologies for the inconvenienceWe apologize the late responseHere is the tracking number for your order: *** Shipping info for: Contact Name :*** ***Address:** *** *** * *** *** *** ***
*** Zip Code:***You may view your order's shipping status by logging on to the 17track website: http://www.17track.net/en/ Please note that sometimes your package status might take up to 5-days to be updated on our logistic partner's website.For further information about shipping time, please see our FAQ section from site: http://lotusleggings.com/pages/faqLet us know if you need more help.Thank you,Lotus Leggings TeamTell us why here

I am rejecting this response because: My concern is the fact that they couldn't send the first product ordered and had promised me several times that it was sent but I never received itI don't want to accept this offer as I am afraid that the result will only end up the same way with a product ordered and never receive itI don't want to waste my time and theirs anymoreI think that is a fair response since they obviously are having troubles with shipping.Can the company not issue the refund by a check sent to me or I can offer them a different credit card to reimburse the $51.16USDWhen I spoke with my credit card company they asked me if the company would be willing to credit back another credit cardI understand that it may be past days but how is this my fault? I never received the product so therefore I am asking for a refund as I am not a satisfied customer.Sincerely,*** ***

Initial Business Response /* (1000, 7, 2016/11/29) */
Dear ***,
Thank you for your feedback and we apologize for the inconvenienceWe would love to assist you with this issuePlease reach out to us with your order number, as we need it to move forward with youAgain, we apologize for the
inconvenienceWe will do everything we can to make sure you are treated fairly
Sincerely,
The Lotus Team
Initial Consumer Rebuttal /* (3000, 9, 2016/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I won't accept their response until they refund the $restocking feeOnce they do that, I'll be satisfiedI note that they don't tell me how I should reach out to them - I've done so by email in the past and that hasn't worked, but they don't give an alternativeSo that's how I will try
Final Business Response /* (4000, 13, 2016/12/15) */
Hi ***
Sorry for the inconvenience, you will receive a $refund for the restocking feeIf you have further questions please reach out to our ***@lotusleggings.com and we will get back to you with an answer promptly within hours
Sincerely,
The Lotus Team
Final Consumer Response /* (2000, 15, 2016/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like them to delete my email and physical address from their databasesI do not want to receive anything from them, including promotional materials, ever againOther than that, I am happy now that they have refunded the $I should never have been charged