Lotus Leggings

Hi Ms [redacted],  We apologize for all the inconvenience this has caused you. We did not mean all this to happen. We try our best to answer all inquiries/complaints on a timely manner but some message get lost in the mail on rare occasions. You may return the leggings back to us and will make process a replacement plus 1 free leggings. Again we apologize for all the inconvenience. Please send us the return tracking # so we can process the replacement ASAP. Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. Yes I confirm that the stated address is correct. Thanks!

Hi Ms [redacted],  We apologize for all the inconvenience we have caused you. You mentioned that you attached receipt when you return it. For some reason I can’t find it in you message. Please send us the receipt again so we can process a refund as soon as possible. Again we apologize for the inconvenience and rest assured we will do our best to resolve this issue.  Thank you Lotus leggings

The leggings arrived in the mail today (2/2/2017). I will accept them and close this case. Pursuing it further is a waste of my time and resources. I will encourage all friends and family to avoid this business at all costs.

Hi [redacted],
Sorry for the inconvenience, you will receive a refund of the product you did not receive.If you have any questions please reach out to our [redacted]@lotusleggings.com and we will get back to you with an answer promptly within hours.
Sincerely,
The Lotus Team

Hi Ms [redacted],Thank you for contacting us and we do apologize for the inconvenience. Upon checking your order it shows that it was already delivered. Please let us know if you did not receive it. Thank youLotus Leggings

Hi Ms [redacted],Thank you for contacting u. And we do apologize for the inconvenience. We did not mean this to happen. When you accepted our offer for the check Revdex.com closed the case resolved that same day so I missed it and did not see you confirmed the address. Again we apologize. We have already processed a check to be sent out.  Let us know if you have any question.All the bestLotus Leggings

Initial Business Response /* (1000, 5, 2016/03/17) */
hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15...

days. if you ordered anything in feb your tracking number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.

I am rejecting this response because:
I put in a complaint against this company back in December of 2016 (complaint number [redacted]). The complaint had been closed because Lotus Leggings agreed to mail me a refund, see email below: On July 9, 2017, I emailed Lotus Leggings to find out about the status of my refund. A customer service representative emailed back saying I would be receiving a store credit. I responded to them with a copy of their Revdex.com response which says I will receive a check for the full refund. They refuse to refund my money even though they said they would, through the Revdex.com correspondence. Here is the email they send me today, July 11, 2017: Hi [redacted], Thank you for bringing this to our attention! We apologize for the inconvenience but a refund is not possible because your card will decline it due to the long duration between your order placement on October 3, 2016 at 12:17 pm and now (over 90 days already). I have checked the status of your order please check below: Tracking Number: [redacted] Your item was delivered in or at the mailbox at 9:36 am on October 25, 2016 in [redacted]. Thank you for your patience and understanding. Kindest Regards, Therene Lotus Leggings Customer Care Something needs to be done with this company!! They have been stringing me along since October of 2016. It took them months and at least 3 letters from the State of North Carolina for them to respond. Once they did respond in a manner satisfactory to me, they now refuse to fulfill their promise of a full refund. I would like issue to be investigated (again). Thank you.

I do not have the tracking number.  I did send all my correspondence with this company.  It is impossible to get a live person and they take months to respond.  I sent it back, priority mail - signature required.  They never returned the signature paperwork.

Hi [redacted],
Sorry for the inconvenience and the delay. Your order has been delivered. There was some technical issues with our supplier that resulted to this. Also our customer service team works hard to answer all customer inquiries in a timely manner, but unfortunately messages can get lost in...

our system on rare occasions. Again we apologize for the bad experience. Please reach out to our support team at [email protected] if you have any questions.
Sincerely,
The Lotus Team

I am rejecting this response because:
I will not accept because that is not what they advertised. It should be 70% off any leggings, plus tge buy one get one free. Which is what I am asking them ti honor as they had it in advertisement and should not be allowed to fraudulently advertise. I am asking them to honor thier ad.

(The consumer indicated he/she DID NOT accept the response from the business.)
I did finally receive the items, which I am NOT SATISFIED with. They will not respond to my email requests regarding this issue.

Hi Ms [redacted],Thank you for contacting us and we do apologize for the inconvenience. Upon checking your order it shows that it is still in transit to destination. At this point we can no longer cancel and provide a refund. Please note that international shipment can take up to 6 weeks. Again we do...

apologize for the inconvenience this has caused you. Rest assured your order will be delivered anytime soon.  Tracking # [redacted]Check status here:http://www.17track.net/ Thank youLotus Leggings

Hi Ms [redacted] ,First of all, thank you for the feedback, and please accept our apologies for the inconvenience. We are sorry to inform you but upon checking, it shows that your order is now in transit and that at this point it is no longer possible to make changes on your order (including...

cancellation). Also delivery time is stated in our FAQ which is 1-4 weeks. Tracking # [redacted]You can track it her:  https://www.usps.com/Sincerely,The Lotus Team

Final Consumer Response /* (450, 10, 2016/04/21) */
From: [redacted] (mailto:[redacted]@hotmail.com)
Sent: Thursday, April 21, 2016 12:57 PM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
Hi,
I did hear the from the company finally, they...

refunded the money. I am requesting that you close the case. thanks
[redacted]

Hi,The customer's package is stuck/lost in transit we need to know if  she wants a reshipment or a refund.  Thank youLotus Leggings

Hi [redacted],
First of all we'd like to thank you for your feedback and we apologize for the misunderstanding. Basically 30 days return period starts from the time you place an order and not after you received it. With regards to our customer service, the team works hard to answer all customer...

inquiries in a timely manner, but unfortunately messages can get lost in our system on rare occasions. Please reach out to us at [redacted]@lotusleggings.com and a member of our team will get back to you ASAP.
Sincerely,
The Lotus Team

Hi [redacted],Thank you for your feedback and we apologize for the inconvenience. We would love to assist you with this issue. Please send us the correct order number so we can check the refund status in our system. The order number you have provided is incomplete/ incorrect. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly. Sincerely,The Lotus Team

Hi Ms [redacted], Thank you for contacting us and we do apologize for the...

inconvenience. We did not mean that to happen. We have already cancelled your subscription and refunded the charges. Please check your account as it may sometimes take a few days before it appears. Again we apologize for the inconvenience.  Thank youLotus Leggings