Lotus Leggings

Hi Ms [redacted],We apologize for the inconvenience. I have already requested a refund from our processing department and please allow 3- 5 banking days before it will reflect in your account . If you have any questions please reach out to our [redacted]@lotusleggings.com and we will get back to you ASAP. Thank youLotus Leggings

To Revdex.com Ms [redacted] was unable to provide a return tracking # or a receipt. We need it in order to process a replacement.  Thank youLotus Leggings

Hi Ms [redacted],   We will be sending out a refund check via the mail, below is the name and the address we have on file is this the correct recipient information of the refund? Soon as we get a confirmation from you we can send it on out!   [redacted]     Thank you Lotus Leggings

Hi Mr [redacted],thank you for contacting us and we do apologize for the inconvenience. Upon tracking your order tracking # [redacted] it shows that it is in transit to your country.. Please check USPS website as it is now updated.. Please note that sometimes your package status might take up...

to 2 days to be updated on our logistic partner's website.  We apologize for the delay.  For no results for tracking #'s, Don't worry about it. It is because the parcel is still en route to the destination country. Thank YouLotus Leggings

Hi Ms [redacted], Thank you so much for your response and we apologize for the inconvenience. Please Let us know if you would like us to replace the leggings with a different size or would you like a refund instead  Thank youLotus Leggings

Hello Ms [redacted], We apologize for the inconvenience. It seems like your order is stuck/lost in transit.  We will now request for a reshipping from our processing department. A tracking # will be available in 5-7 days after reshipment.Thank you for understanding and once again, we apologize for...

the inconvenience. All the best, Lotus Leggings Thank you for your patience.Kind regards.Lotus leggings

Hi Ms [redacted] , We apologize for all the inconvenience this has caused you. We did not mean all this to happen. Please let us know if you have already received your order. Again we apologize and rest assured we will do our best to make sure this will be resolved if not yet.  Thank youLotus Leggings

Initial Business Response /* (1000, 11, 2016/11/18) */
We apoligize for the inconviencine, there were techinical errors with the supplier, we would like to reship you the merchandise,If you have any questions please reach out to our [email protected] and we will get back to you with an...

answer promptly within hours.

Hi, Here is the copy of our return policy  Returns:A restocking fee of $5.00 per item is applied for all returned packages, except returns due to defective or incorrect merchandise at the fault of the supplier. The customer is responsible for shipping costs and providing a tracking number. Lotus Leggings will processes your return within 48 hours upon receiving your package. Items will be inspected and processed through our returns department. Refunds are not issued for worn, washed, or altered items, or for items that are marked Final Sale.-Your package must be postmarked no later than 7 days from the delivery confirmation from UPS or USPS. -It is your responsibility to return the item(s) to Lotus Leggings with tracking confirmation for your return postage. Thank youLotus Leggings

Initial Business Response /* (1000, 6, 2017/01/03) */
Hi [redacted],
We apologize for any inconvenience you have experienced with us. Your order replacement is now in transit with tracking # [redacted]. We invite you to reach out to us at [redacted]@lotusleggings.com with any questions or further...

inquiries, and we'll get back to you ASAP.
Sincerely,
The Team at Lotus Leggings

Hi Ms. [redacted],Thank you for contacting us and we do apologize for all the inconvenience we have caused you.With regards to your refund, as much as we would like to issue a refund, the system doesn’t allow if transaction is over 90 days.We totally understand how frustrating this could be and for that...

we do apologize.Instead of a refund we would like to offer you a 115% store credit. Let us know if there is anything else we can do to make you feel better.  Thank youLotus Leggings

Initial Business Response /* (1000, 6, 2016/03/15) */
hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15...

days. if you ordered anything in feb your tracking number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.

I submitted the order number which was attached to my credit card statement on the original complaint [redacted]. It stated this as the order number on my credit card

Dear [redacted]
Thank you for your feedback and we apologize for the inconvenience. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make...

sure you are treated fairly.
Sincerely,
The Lotus Team

Hi Ms [redacted],We are truly sorry about the inconvenience.  Upon tracking, seems like this parcel has been lost / stuck in transit. We truly apologize for the delay.  Would you like to wait for another 5-25 days for the items to be reshipped or a refund instead?  Thank you Lotus...

Leggings

Hi Ms [redacted], Again we would like to apologize for all the inconvenience. Please let us know if you have already received the replacement leggings. Thank youLotus Leggings

Hi,We apologize if we are unable to get back to you right away. We have already refunded Ms Abbott. Please check refund details below. Again we apologize for all the inconvenience. Order[redacted]Card details[redacted]
MessageThis transaction has been approvedAmount$26.93Refunded items1 ? GALAXY LEGGINGS - S / Rainbow Galaxy Leggings001-001-010-0011 ? LEOPARD TECHNICOLOR LEGGINGS - SLEOPARD T - SMGatewayAuthorize.netStatussuccessTyperefundCreatedFeb 2, 2017, 2:14AM All the bestLotus Leggings

Hi Ms [redacted],We apologize if you feel like we have mislead you in anyway. We are in no way scamming people . We are a USA based company and It is stated in our website FAQ that Orders are shipped from our factory in China via US couriers. When you send us a cancellation request your order was...

already processed and we can no longer make changes.Again we apologize if we have caused any inconvenience.Thank youLotus Leggings

(The consumer indicated he/she DID NOT accept the response...

from the business.)
The original order was delivered which is the one I had issues with. I don't have the order number anymore. After over a month with no response on here I figured it was a lost cause. I have received nothing. No email, no replacements, no exchange. This company is a bunch of crooks. I followed their instructions for return/exchange and got nothing. When I tried to reach out to them on Facebook, I was told to contact the email address I had no luck with. When I tried to explain that wasn't working I got no response. When I finally posted a complaint on their Facebook page it was removed. When I posted another with he same comment I was banned from their page. I will never do business with them again.

hi Mr [redacted], Again we would like to apologize for the inconvenience we have caused you. Please let us know if you have already received your order. Thank youLotus Leggings