Lotus Leggings

Final Consumer Response /* (450, 10, 2016/04/21) */
From: [redacted] (mailto:[redacted]@hotmail.com)
Sent: Thursday, April 21, 2016 12:57 PM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
Hi,
I did hear the from the company finally, they...

refunded the money. I am requesting that you close the case. thanks
[redacted]

Hi [redacted],
First of all we'd like to thank you for your feedback and we apologize for the misunderstanding. Basically 30 days return period starts from the time you place an order and not after you received it. With regards to our customer service, the team works hard to answer all customer...

inquiries in a timely manner, but unfortunately messages can get lost in our system on rare occasions. Please reach out to us at [redacted]@lotusleggings.com and a member of our team will get back to you ASAP.
Sincerely,
The Lotus Team

I am rejecting this response because:I have made several purchases from this company and understand that it can take a few days for something to process but it does not make sense that it took almost a month to prepare and process when the website says 24-48 hours and then it about a month for it to arrive on that package I actually and finally received after my complaints were made. The orders were made within minutes of each other so for them to say that it can take a few days is asinine. I have sent several emails in attempt to locate my package. The tracking numbers were given to a third party and Lotus blocked me for questioning and complaining about the length of service on their site. they gave this person two tracking numbers one worked with in a few days and the other has still not worked and it has been over 2 months, this is completely unacceptable.  for the first package I was able to track it once if finally appeared in usps and I saw it come from china. I have checked the other tracking numbee that was for the other order which was made within minutes of the first order and see that it still says status not available. this purchase was made for an event and the event is just days away and I've needed to order new leggings because there was an insane delay on these pants. NO ONE has contacted me or responded to any of my emails. and when I asked a third party to assist then and only then do I receive a response.

Hi Ms [redacted], Thank you for contacting us and sorry for the confusion, please note that prices on our site are already discounted up to $14.50 over 70% OFF and the code adds additional discount and must be applied upon checkout to give you the buy 1 get 1 free value. Thank youLotus...

Leggings

Hi Ms [redacted], Thank you for contacting us and we apologize for the inconvenience. Revdex.com Closed this case resolved the same day you responded that you are accepting our offer so we are unable to see your message and was waiting for your response. Again we do apologize. We will now process the refund check and send it to your address.  Thank you Lotus Leggings

Hi Ms [redacted]. Thank you so much for contacting us and we do apologize for the inconvenience. We did not mean that to happen and rest assured that we will do everything to make it right for you. Please send us picture of the leggings you received and we will start from there. Thank you so...

much for your cooperation and again we apologize for the inconvenience.  Thank youLotus Leggings

Hi Ms [redacted],We apologize for the late response and for all the inconvenience. Our record shows that $49.93 was already refunded to your account last Jan 10 2017. Again we apologize for all the trouble. Thank you Lotus Leggings

Hi Ms [redacted], Here's is your refund details :Order#[redacted]Card detailsunknownAuthorization key[redacted]MessageThis transaction has been approvedAmount$53.98Refunded items1 ? LotusX™ Starry Night Leggings - LSNGHTNEW31 ? Mermaid + Shell Bra Bundle - L / Dark GreenMERBRABND-DG3GatewayAuthorize.netStatussuccessTyperefund Thank youLotus Leggings

Hi Ms [redacted], Again We apologize for the inconvenience and for the late response. Here's what we can do. If you still have the leggings please go ahead send it back and we will process a refund by sending you a check of the full amount. Please let us know.  Thank you Lotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. Lotus leggings replied to me saying the same thing I asked them to re ship it and they still have to do so however they still promised me a 100$ gift certificate as well and I want to know if I am going to recieve that to for all my troubles.

Hi Ms [redacted], Thank you for contacting us and we do apologize for the inconvenience, we did not mean that to happen. Please send us your order number so we can assist you further. Thank youLotus Leggings

Can you tell me when I will get this refund? It's been 2 1/2 weeks since you said I would get a refund but I have yet to see a refund. I tried emailing you and whoever responded told me the process for an order to be shipped (my email referenced my Revdex.com case # and I copied your Revdex.com response in my...

email asking about the refund). Clearly no one reads emails to respond accurately (I responded back clarifying what I was asking and then of course never got any response).

Hi Ms [redacted], We apologize for all the inconvenience this has caused you. Please provide us with your return tracking # or a receipt so we can process a refund. Again we are truly sorry for the trouble.  Thank youLotus Leggings

Hi Ms [redacted] ,Again we apologize for all the trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this address ( [redacted] Canada )  please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

Hi [redacted],We apologize for any inconvenience you have experienced with us.There was a mistake with our supplier. We will reship your product and forward a tracking information to your email. We invite you to reach out to us at [redacted]@lotusleggings.com with any questions or further inquiries, and...

we’ll get back to you ASAP.Sincerely,The Team at Lotus Leggings

Hi  Here is the refund detail.please let Mr [redacted] know that it might not appear in his account right.. Please contact your bank to know when it will show..We refunded $28.93 USD on the [redacted] ending in [redacted].Order#[redacted]Card details[redacted] •••• •••• •••• [redacted]Refund ID [redacted]#[redacted]#refundAmount$28.93 Thank youLotus Leggings

Hi,We would like to request an extension of this complaint. We are already processing the refund. We will let you know once done. Thank youLotus Leggings

Hi Ms Mesimer, Again we apologize for all the trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this address: [redacted] [redacted]
*
[redacted]
[redacted]   Please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

Hi Ms [redacted], Again we apologize for the inconvenience. I have already requested a refund from our processing team. Please give us a few days to fulfill your request.  Thank youLotus Leggings

Hi Ms. [redacted],Thank you for your feedback, and please accept our apologies for the inconvenience and the delay. We checked your order and it seems like it was delivered. See tracking details below:. Please confirm if you receive it or not. Again we apologize for the inconvenience we’re a growing...

company and that growth is never without its mistakes.Tracking # [redacted] Shipping information: Contact Name :[redacted] Address:[redacted] Zip Code:[redacted]Thank youLotus Leggings