I sold a gift card to Cardpool 1-28-17, it is their Transaction #***The agreement they set up was that I would sell them a gift card to Nordstrom in the total of $in trade for an amazon gift card valued at $I had to provide the full gift card number and three digit code on the back so they could redeem itThey also wanted my credit card information as a means of security in the case of the card not having the balance I claimed it did, they would charge my credit card
They sent the amazon card by e-mail the next day and I could redeem it any timeI called the number on my Nordstrom card to verify if they took the funds and they had notI contacted them via e-mail on 1-29- to see about when they would be taking the funds as their website states they would either do so electronically or they would send a shipping label so I could send them the cardI was told on 1-30-via e-mail to safeguard the card as it was my responsibility to ensure it was not spen
I purchased giftcards from this company (all restaurants) and received themHOwever when I went to use them, it was seen that none of them had a pin number which is required in order to use themThe giftcard number is printed on them, but without a pin, they are worthlessMy investment is 150.00, and the company states that they are guaranteed for one yearI have been trying, by calling, emailing, and texting, to contact the company for the last month + and have not been able to contact anyoneI do not understand why they are ignoring meI simply don't know what else to do, and on their website they also claim they are registered with you and have a perfect ratingPlease please help meThis (150.00) is a lot of money for me
I purchased one New York & Company electronic gift card at cardpool.com on 01/08/But this card (listed below) is not workingWhen I tried to use this card at http://www.nyandcompany.com/, I got error message saying "ErrorSorry, pin number is blank." Order number is *** $New York & Company Electronic Gift Card I have sent several emails to ***@cardpool.com in the past weeks but don't get any responsePlease check this card and issue me the refund for this problem card
I sold gift cards to Cardpool with no issue even received confirmation they successfully verified my gift cards and will be sending me a *** gift card once they verified the balanceThey have sent me *** gift cards after verifying the balance on the gift cards which I have proof ofCardpool has now sent me emails saying this "We've recently discovered that the Bath & Body Works gift card code that you sold to us now has lost valueUnfortunately, we're no longer able to accept the gift card code in your transactionAccording to the terms of service published on Cardpool***, we cannot issue payment for gift cards that have been used or lose value after they have been sold and may cancel outstanding payment for the gift card or charge the credit card that you submitted in order to recover the amount that was paid for the gift card" This above makes no sense because it clearly says on their site once they verify the balance on the gift cards being sold to them and after
I gave them my gift card numbers so I can get *** gift cards in return, I have heard from the company after calling and emailing over times nowExtremely frustrated with there serviceThe sight say ill recieve my product one buisness day after they receive my cardThey have already received my cards and my end of the dealWhere is my payment?
I sold two gift cards on cardpool's websiteI mailed them using their prepaid label right away on 1/I have not received any notification that they have received the gift cardsI have emailed customer service twice and also tweeted them twice no responseI have tried to call my local post office but it is always busy (yesterday I called times!!!) I hope the Revdex.com investigates cardpool lots of complaints
I made a purchase on cardpool.com (order number ***) for an *** *** e-gift card, totaling $84.92, for the purchase price of $64.53, and they sent me an e-gift card with an invalid numberI contacted *** *** to see if the number truly didn’t work and they confirmed it was badSunday, Feb 18, I sent an email to cardpool.com letting them know they sent me a bad card number, and again yesterday, Tuesday, Feb 20, requesting a refund since they didn’t resolve the issue in time for the deal *** *** had going onNow that the price the clothes items were went up, I do not need the amount purchased
I enterered into a transaction to sell a card to them They asked for the PIN I scratched it off They verified the amount I sent them the card in a nice gift card container which I received from the company After receiving the card, they indicated they no longer wanted it and was sending it back, with no explanation I received it without the nice gift card container I sent them, and now that the PIN is scratched off, will probably have trouble reselling it Very Poor customer service
I used this site to trade in a gift card I can't use for one I couldI've used other sites like this and have received codes electronically within minutes of my transactions, but have received nothing after having given the info for my original gift card and it being wiped outI emailed customer service as the company doesn't list a working phone numberWhen I was searching online for another phone number, the amount of bad reviews I've found alleging theft from the company alarmed me
You'll NEVER hear from ANYONE! Do not use this company to sell your gift cards I submitted my card and was told within 3-days I'd get money I didn't I've emailed them at least times and NEVER got one response I messaged them on *** and got no response I used their MESSAGING option on their website to get to someone Surprise! It doesn't work! DON'T USE CARDPOOL! IT'S A SCAM!
"Sold" them a gift card about weeks ago...have yet to receive payment.Emailed, called, no responseI've never had a problem with them until nowDO NOT USE THEM!
I have used this site many times to order gift cardsI did not have a problem until I placed an order for one from them for retailer ***The electronic gift card I used could NOT be used as a regular gift card is, as the site will not allow it to be combined with a promo codeThis makes the savings insignificant and the card value is therefore diminishedCardpool is not selling me a gift card if the company considers it a promotional discount and will not allow it to be combined with any other offerI emailed *** on 12/8, 12/14, 12/I did receive responses from each of those from "*** *** *** ***"None of the responses acknowledged or recognized my issue, they just basically said no refunds can be given on electronic cards(I can send you all correspondence) I emailed *** on 12/and I emailed their parent company at *** on 12/(no response) I called *** ***, Senior VP U.SRetail and left a
I have never been more dissatisfied with a business than Cardpool IncThe whole nightmare started off with me purchasing a gift card from the site, waiting two days, only to find an email notifying me that the order could not be made because their "risk assessment team" could not process the order? I tried again multiple times and this happened each timeNot only that, I have a Cardpool gift card that I am trying to use, but each time the order does not process, my gift card immediately becomes invalidThree weeks ago, I had to spend over three weeks to get Cardpool to give me back my gift card because: The customer representative did not reply until I sent them a second email, The representative disregarded almost everything I said in my email, The representative failed to correct the issue until further emailsEach time this happened, I was only greeted with scripted emails, no apologies for my inconvenice or the hours I wasted battling with the companyLastly, the webs
My account to Cardpool was hacked, the hacker decided to place two orders using the card that was saved in the accountWhen I saw the pending charge on my credit card I logged into Cardpool and saw there were two orders for close to $1,eachI contacted Cardpool as soon as possible, however they do not have a phone number to contact them, only an emailSo naturally there was a delay in them seeing my urgent email regarding the hack, they canceled one of the orders because it didn't ship, the other order they refused to cancel because it was shippedI am not sure who they shipped it to, because it wasn't meEven after I contacted them via email I asked them for a phone number so we didn't have to go back and forth with the emails and they informed me that they do not have a customer service phone number.....what company doesn't have a customer service phone number? Clearly a company that lets your information get hacked and then refuses to refund the order
On 5/at 8:37pm EST I ordered a $Starbucks giftcard for $and purchased with my credit cardToday 5/at 2:58pm EST the giftcard was delivered to my email addressWhen I tried to register the $gift card to my Starbucks App it states "this card is already registered"Which means that I cannot register the card and thus I cannot use the giftcard I purchasedOn 5/at 3:50pm EST I sent an email to Cardpool's Customer Support email (they don't have a phone number to call) letting them know they sent me a card that was already registeredI asked them to send me a replacement card that is not registered so that I could use itIt's now 7:15pm EST and I have not heard back from themAt this point I would just like a refund of my $
On January 2, 2017, I provided all information for a $*** *** gift card (transaction #***) in exchange for an anticipated *** gift card of $The site inexplicably required my credit card information as wellThe site stated I would receive the *** gift card within hour if done online, but the next email stated within business dayDespite several emails, I have not received anything from the website nor have they answered by emailsI believe this is a scam set-upNow they have both my gift card and my credit card informationI see from the overwhelming number of complaints with the Revdex.com, that they have done this beforeSo I am entirely perplexed as to their high rating
I went on the cardpool website and chose to exchange my two $gift cards in exchange for amazon.com creditThe cardpool website states that after cardpool receives the gift cards, they will send out an amazon gift card code within one business dayMy gift cards were sent to cardpool on January 24th, The gift cards were received by cardpool January 30th, I have sent customer service an email asking about the whereabouts of my exchange and have not received a responseIt has been almost two weeks and the company is silent and not returning emailsI would like them to give my my gift cards
I went on cardpool.*** to sell my gift cards on 12/13/or 12/14/I had four gift cards that were worth $all togetherCard pool offered me $I entered in all gift card numbers and PIN numbers for each card to their websiteCard pool then accepted the gift cards and sent me an email confirming the transactionAlso in the e-mail they sent me a link with a shipping labelI found out at that time I also needed to physically ship the gift cards as wellI printed the shipping label, followed all instructions, and shipped them my gift cardsThat was on 12/15/The last e-mail I got from card pool was on 12/stating they have not received my orderIt's now been nearly weeks since my order was sent and card pool has not responded to the numerous e mails or messages on their *** page that I've sentI either want the $I am supposed to receive asap or I want all of the gift card numbers/pins back that I submitted through their websiteI gave them all of the
Sold a $card on 12/19/2018; notice on their site, and automated confirmation email, said to expect 1-days dues to holidaysIt is now almost weeks! I never received any reply to my emails to support - which is the only way to contact them! Of course the messaging on their site is a joke as no real person ever manages itAfter weeks and who knows how many phone calls, they finally picked upThey asked some questions (no apology or anything for the delay); They said everything was fine and that the order is now being processed and to expect an email the next dayThat was a week ago! Called again, was "lucky" and managed to talk to someone; of course he could not help me and as he probably was just reading his scrip, he just said to email support; which never return any emailsI asked him to transfer me to someone that could help me, but nope, apparently employees don't know each other at all in that companyAnd of course there is no other phone number to callNot cool to play with other peoples money! At this point I am considering this a theft, and will act accordingly
I sold a gift card to Cardpool 1-28-17, it is their Transaction #***The agreement they set up was that I would sell them a gift card to Nordstrom in the total of $in trade for an amazon gift card valued at $I had to provide the full gift card number and three digit code on the back so they could redeem itThey also wanted my credit card information as a means of security in the case of the card not having the balance I claimed it did, they would charge my credit card
They sent the amazon card by e-mail the next day and I could redeem it any timeI called the number on my Nordstrom card to verify if they took the funds and they had notI contacted them via e-mail on 1-29- to see about when they would be taking the funds as their website states they would either do so electronically or they would send a shipping label so I could send them the cardI was told on 1-30-via e-mail to safeguard the card as it was my responsibility to ensure it was not spen
I purchased giftcards from this company (all restaurants) and received themHOwever when I went to use them, it was seen that none of them had a pin number which is required in order to use themThe giftcard number is printed on them, but without a pin, they are worthlessMy investment is 150.00, and the company states that they are guaranteed for one yearI have been trying, by calling, emailing, and texting, to contact the company for the last month + and have not been able to contact anyoneI do not understand why they are ignoring meI simply don't know what else to do, and on their website they also claim they are registered with you and have a perfect ratingPlease please help meThis (150.00) is a lot of money for me
I purchased one New York & Company electronic gift card at cardpool.com on 01/08/But this card (listed below) is not workingWhen I tried to use this card at http://www.nyandcompany.com/, I got error message saying "ErrorSorry, pin number is blank." Order number is *** $New York & Company Electronic Gift Card I have sent several emails to ***@cardpool.com in the past weeks but don't get any responsePlease check this card and issue me the refund for this problem card
I sold gift cards to Cardpool with no issue even received confirmation they successfully verified my gift cards and will be sending me a *** gift card once they verified the balanceThey have sent me *** gift cards after verifying the balance on the gift cards which I have proof ofCardpool has now sent me emails saying this "We've recently discovered that the Bath & Body Works gift card code that you sold to us now has lost valueUnfortunately, we're no longer able to accept the gift card code in your transactionAccording to the terms of service published on Cardpool***, we cannot issue payment for gift cards that have been used or lose value after they have been sold and may cancel outstanding payment for the gift card or charge the credit card that you submitted in order to recover the amount that was paid for the gift card" This above makes no sense because it clearly says on their site once they verify the balance on the gift cards being sold to them and after
I gave them my gift card numbers so I can get *** gift cards in return, I have heard from the company after calling and emailing over times nowExtremely frustrated with there serviceThe sight say ill recieve my product one buisness day after they receive my cardThey have already received my cards and my end of the dealWhere is my payment?
I sold two gift cards on cardpool's websiteI mailed them using their prepaid label right away on 1/I have not received any notification that they have received the gift cardsI have emailed customer service twice and also tweeted them twice no responseI have tried to call my local post office but it is always busy (yesterday I called times!!!) I hope the Revdex.com investigates cardpool lots of complaints
I made a purchase on cardpool.com (order number ***) for an *** *** e-gift card, totaling $84.92, for the purchase price of $64.53, and they sent me an e-gift card with an invalid numberI contacted *** *** to see if the number truly didn’t work and they confirmed it was badSunday, Feb 18, I sent an email to cardpool.com letting them know they sent me a bad card number, and again yesterday, Tuesday, Feb 20, requesting a refund since they didn’t resolve the issue in time for the deal *** *** had going onNow that the price the clothes items were went up, I do not need the amount purchased
I enterered into a transaction to sell a card to them They asked for the PIN I scratched it off They verified the amount I sent them the card in a nice gift card container which I received from the company After receiving the card, they indicated they no longer wanted it and was sending it back, with no explanation I received it without the nice gift card container I sent them, and now that the PIN is scratched off, will probably have trouble reselling it Very Poor customer service
I used this site to trade in a gift card I can't use for one I couldI've used other sites like this and have received codes electronically within minutes of my transactions, but have received nothing after having given the info for my original gift card and it being wiped outI emailed customer service as the company doesn't list a working phone numberWhen I was searching online for another phone number, the amount of bad reviews I've found alleging theft from the company alarmed me
You'll NEVER hear from ANYONE! Do not use this company to sell your gift cards I submitted my card and was told within 3-days I'd get money I didn't I've emailed them at least times and NEVER got one response I messaged them on *** and got no response I used their MESSAGING option on their website to get to someone Surprise! It doesn't work! DON'T USE CARDPOOL! IT'S A SCAM!
"Sold" them a gift card about weeks ago...have yet to receive payment.Emailed, called, no responseI've never had a problem with them until nowDO NOT USE THEM!
I have used this site many times to order gift cardsI did not have a problem until I placed an order for one from them for retailer ***The electronic gift card I used could NOT be used as a regular gift card is, as the site will not allow it to be combined with a promo codeThis makes the savings insignificant and the card value is therefore diminishedCardpool is not selling me a gift card if the company considers it a promotional discount and will not allow it to be combined with any other offerI emailed *** on 12/8, 12/14, 12/I did receive responses from each of those from "*** *** *** ***"None of the responses acknowledged or recognized my issue, they just basically said no refunds can be given on electronic cards(I can send you all correspondence) I emailed *** on 12/and I emailed their parent company at *** on 12/(no response) I called *** ***, Senior VP U.SRetail and left a
I have never been more dissatisfied with a business than Cardpool IncThe whole nightmare started off with me purchasing a gift card from the site, waiting two days, only to find an email notifying me that the order could not be made because their "risk assessment team" could not process the order? I tried again multiple times and this happened each timeNot only that, I have a Cardpool gift card that I am trying to use, but each time the order does not process, my gift card immediately becomes invalidThree weeks ago, I had to spend over three weeks to get Cardpool to give me back my gift card because: The customer representative did not reply until I sent them a second email, The representative disregarded almost everything I said in my email, The representative failed to correct the issue until further emailsEach time this happened, I was only greeted with scripted emails, no apologies for my inconvenice or the hours I wasted battling with the companyLastly, the webs
My account to Cardpool was hacked, the hacker decided to place two orders using the card that was saved in the accountWhen I saw the pending charge on my credit card I logged into Cardpool and saw there were two orders for close to $1,eachI contacted Cardpool as soon as possible, however they do not have a phone number to contact them, only an emailSo naturally there was a delay in them seeing my urgent email regarding the hack, they canceled one of the orders because it didn't ship, the other order they refused to cancel because it was shippedI am not sure who they shipped it to, because it wasn't meEven after I contacted them via email I asked them for a phone number so we didn't have to go back and forth with the emails and they informed me that they do not have a customer service phone number.....what company doesn't have a customer service phone number? Clearly a company that lets your information get hacked and then refuses to refund the order
On 5/at 8:37pm EST I ordered a $Starbucks giftcard for $and purchased with my credit cardToday 5/at 2:58pm EST the giftcard was delivered to my email addressWhen I tried to register the $gift card to my Starbucks App it states "this card is already registered"Which means that I cannot register the card and thus I cannot use the giftcard I purchasedOn 5/at 3:50pm EST I sent an email to Cardpool's Customer Support email (they don't have a phone number to call) letting them know they sent me a card that was already registeredI asked them to send me a replacement card that is not registered so that I could use itIt's now 7:15pm EST and I have not heard back from themAt this point I would just like a refund of my $
On January 2, 2017, I provided all information for a $*** *** gift card (transaction #***) in exchange for an anticipated *** gift card of $The site inexplicably required my credit card information as wellThe site stated I would receive the *** gift card within hour if done online, but the next email stated within business dayDespite several emails, I have not received anything from the website nor have they answered by emailsI believe this is a scam set-upNow they have both my gift card and my credit card informationI see from the overwhelming number of complaints with the Revdex.com, that they have done this beforeSo I am entirely perplexed as to their high rating
I went on the cardpool website and chose to exchange my two $gift cards in exchange for amazon.com creditThe cardpool website states that after cardpool receives the gift cards, they will send out an amazon gift card code within one business dayMy gift cards were sent to cardpool on January 24th, The gift cards were received by cardpool January 30th, I have sent customer service an email asking about the whereabouts of my exchange and have not received a responseIt has been almost two weeks and the company is silent and not returning emailsI would like them to give my my gift cards
Buyers be ware! Ordered and paid for gift cards, received only Tried to call several times, no answerSent several e-mail messages, no responsesLost $
I went on cardpool.*** to sell my gift cards on 12/13/or 12/14/I had four gift cards that were worth $all togetherCard pool offered me $I entered in all gift card numbers and PIN numbers for each card to their websiteCard pool then accepted the gift cards and sent me an email confirming the transactionAlso in the e-mail they sent me a link with a shipping labelI found out at that time I also needed to physically ship the gift cards as wellI printed the shipping label, followed all instructions, and shipped them my gift cardsThat was on 12/15/The last e-mail I got from card pool was on 12/stating they have not received my orderIt's now been nearly weeks since my order was sent and card pool has not responded to the numerous e mails or messages on their *** page that I've sentI either want the $I am supposed to receive asap or I want all of the gift card numbers/pins back that I submitted through their websiteI gave them all of the
Sold a $card on 12/19/2018; notice on their site, and automated confirmation email, said to expect 1-days dues to holidaysIt is now almost weeks! I never received any reply to my emails to support - which is the only way to contact them! Of course the messaging on their site is a joke as no real person ever manages itAfter weeks and who knows how many phone calls, they finally picked upThey asked some questions (no apology or anything for the delay); They said everything was fine and that the order is now being processed and to expect an email the next dayThat was a week ago! Called again, was "lucky" and managed to talk to someone; of course he could not help me and as he probably was just reading his scrip, he just said to email support; which never return any emailsI asked him to transfer me to someone that could help me, but nope, apparently employees don't know each other at all in that companyAnd of course there is no other phone number to callNot cool to play with other peoples money! At this point I am considering this a theft, and will act accordingly