I "sold" a $50.00 gift card on the Cardpool website on 12/26/2016. The website said the transaction would be "instant." The confirmation email said 2 conflicting things - mail in gift card with provided label, and it also said put card away so it would not be used. I received no prepaid label. I received no payment. I have received no reply to my email sent on 12/26. There is no mechanism to speak with a human, and I am ill at ease because I have given this company my personal credit card information to facilitate transaction. In summary, company provided false information about transaction. Company failed to reply to my email inquiry. I have read every piece of fine print on their site, and I still have no idea how to finalize this transaction. Now, I do not want to do business with them.
On December 15, 2018, I attempted to sell a $ [redacted] gift card to CardpoolThe transaction went through and stated that I would be mailed a check in the amount of $within 5-business daysI’ve called [redacted] on different occasions, both at the beginning of the day and the close of business Each time, I receive a recording, which states to leave your name and phone numberAs of today’s date, I HAVE NOT received ANY CHECK
I signed up online to sell a gift card to cardpool in exchange for an [redacted] egift cardI signed up and followed the necessary stepsI printed the shipping label and put the gift card in the mail on January 22, It is now days later and I still have not received my [redacted] egift cardIt is not a holiday season , nor was this mailed internationallyI emailed customer support as unfortunately there is no customer service phone number except for bull sales ( which I tried and no human ever answers)After quite a few days I finally got an email response simply stating my gift card was not receivedThis is very disappointing since the company advertises receiving your payment within one business day of receiving the cardI have read many reviews where people have experienced the same situation as I am experiencingThis is very disappointing and seems like a scam to meI did not think days later my claim would still be in reviewI would like my payment already
On 12/30/17, I purchased a $Dunkin Donuts gift cardI received the card about days laterI attempted to use the card on 1/22/at my local Dunkin Donuts and was told that the card was deactivatedI have emailed Cardpool times and no one has respondedI would not recommend this site to anyone
Cardpool is both a buyer and seller of unused gift cards.On 2/7/ I sold cardpool, in separate sales(in one sale, and in the other), Neiman Marcus gift cards valued at $per cardThe agreed upon sale price was $per card for a total amount due of $8,619.00.The cards were purchased directly from Neiman Marcus
Cardpool accepted the cards, verified them and sent me an email saying that payment was sentIn prior sales the money was direct deposited the following business day, however no money was deposited in my account
A subsequent sale of gift cards on 2/was completed and the money was in my account on 2/
On Sunday 2/I emailed cardpool at *** informing them of this On Sunday evening they would forward the email to the accounting departmentOn monday 2/at 1PM EST I asked for an update and was informed that it was escalated to the accounting department Today I have sent them emails (for updates on this, one for a separa
I had a $shell gift card that I put into cardpool's website, and they offered me an "instant" $*** gift card in exchange for itI assumed that "instant" meant that I would input the number from the gift card and instantly get the *** credit in exchangeThis turned out to not be the case, because as soon as I submitted the order, cardpool directed me to a form to tape my physical gift card to and subsequently mail to themThe form also had a prepaid, self-addressed shipping label from cardpoolI taped my shell gift card to the form, put it in an envelope, and taped the shipping label to the front and mailed it off on 12/29/Cardpool claims to email me the payment within day of receiving my gift card, which they surely have by this pointI have not received any correspondence from themI have sent numerous emails to *** and they have been blatantly ignoredFor all intents and purposes, they have essentially stolen my $shell gift card
Ref no *** I sold my Apple gift card to them I was promised a check within 1/days I am informed check was sent on June Nothing has been received I requested photocopy of check as proof Not willing to,provide I requested credit on Amazon as a optionNo reply I am a single seniour and need the money to,pay for my medical expenses I even requested that check be sent by fed ex and expense deducted from the$owed to,me This is a big amount for me and I need to pay for my medicines for my treatment
This is a terrible company to do business with They have no way to contact them They have no phone number I had a problem with the gift card I purchased They charged my credit card but I cannot talk to them about it because they have no customer service number They have an email address and I sent them an email asking for help but they didn't respond If you have a problem with your purchase, you are stuck
I purchased a $*** gift card through carpool on Nov 30th for my daughter for ChristmasWhen she tried to use the gift card online on the *** website on Christmas it said the card had a dollar balanceI have tried calling both the phone numbers for cardpool everyday since thenYou can't get ahold to there customer service, it asks to leave messageI have left multiple messagesI tried sending an email to there support dept and I sent a message through their ***If you try to contact them through their website the contact button does not workI have not heard anything back from themI have done some research from other buyers that are having the same problems with receiving cards with a balance$my not seem like a lot of money but it is to me
I purchased an American Airlines gift card for $1,I went to use it two days later and the card was rejectedI called the airline and the cad had no value and was restrictedI reached out to Carpool three times (they have no telephone number) and can only be emailedThey responded that the card had value which it did notI explained again that it has no valueTwo more emails with no replyI was refused a refund and was given a worthless card numberCarpool takes money without providing anything
I sent $2,face value (cards @each) for sale to you for $2,I sent them in August 29thI have made three email and two phone inquiries about the status of this orderThis is my third such transaction with youFirst one was promptSecond was slowThis is downright disconcerting
It has been weeks now since my first check was supposed to be mailedThey say it should only take 3-daysYou can only ask for a second check to be mailed until you reach weeks of inactivityI asked for them to send me a second check since I never received the first check and they said they'd mail it shortlyIt has been week since then and they have not confirmed or answer any emails of mineThey withdrew my $gift card I sold them and now I have nothingThey completely scammed me and no one is returning my messages
I traded in my computer at *** *** and they gave me a gift card for itI knew I didn’t want to buy anything in *** ***, so I looked around to see if I could sell itI came across CarpoolThe website look reputable so I checked it outI noticed that there are kiosks at a lot of grocery stores in my areaI went to the kiosk and went through the prompts, but they denied meThey didn’t give me a reason or anythingI called the number on the kiosk and they stated that the gift card balance was too high and that I needed to use the website to sell the gift cardSo I didThey gave me an offer and it was processingI got a call a few days maybe a week later asking questions about how I acquired the gift card etcThe next day I got an email stating that my check was sent and it would be 3-business dayI got it in I am just writing this review because I notice the massive amounts of negative reviews and complaints on this company and I wanted to share my storyThe only reason why I am not giving it stars is because of the kiosk limitation, the turn around time from start to finish, and the offer amountI would use this service again
I bought an electronic gift card through this websiteIt did not work on the company's websiteHowever, cardpool told me that since it worked on their end, they could not issue a refundThey also said that their "guarantee" only applied to in-store cards and not electronic onesVery unfriendly
I contacted this company regarding selling two gift cards that I received for Christmas (which I will never use) they have accepted one but I have not received payment as of yetThe other I was told through an e-mail could not be verified which I've verified the amount myself by phoneI sent the company the correct number on the card along with the correct access number so they could verify the amount themselvesI have not heard back from themI would like them to contact me and at least let me know if they want the card or notIf I'm able to verify the amount on the card why can't they?
I sent Red Lobster $cards to Cardpool and received check for $But next day my bank charged me $for a stop payment issued by CardpoolThey said the cards had no value but never returned themVery hard to communicate as only email is available, I am asking for return of my cards and no answer from Cardpool.....Massachusetts
On Feb 11, I purchase three *** giftcards from the company in the amount of $The gift cards were never shipped to me and my credit card was charged the full amountI have sent email to the company to refund the full amount because they failed to send me the gift cards purchasedEmails were sent to the company on the following days, Feb 11th - requesting a status of the purchase, Feb - informing the company the items were not received and requested a full refund, Feb - informing them that I am requesting a refund for the full amount
Beware!! Their associates must have access to your passwordsI had the same userid and password for my cardpool account as I did my *** accountI bought egift cards from them and added them to my *** app pay accountTwo days later someone got into my *** account, changed my email in it and drained all of my gift cards out of itI had no idea loading them to My *** app account would also make them available online like that, but it didMy password was a very unique password and no one would have ever guessed itI sent them the proof of everything, even the proof that it was drained at a *** store no where near me, and they wouldn't do anything about itOnly someone on their end would have AKnown I had purchased egift cards and would add them to my *** account and Bknow my password because it was the same password for their site as well as the *** site
Upon selling a pair of gift cards, the website prompted me for an address for my debit card to cover liability if something we’re to change in the nature of the cards being soldThe site automatically assumed the address on file for my debit card was the shipping address for the check they would sendUpon realizing this, I reached out to customer support via email to give them the correct address to send the check toTheir site says to allow 1-days for a response, and I have yet to receive either a response or a check from themIt has been over a week and I have reached out additional times to no availThis is at worst theft, and at best an unacceptable breach of the sale on *** end
I "sold" a $50.00 gift card on the Cardpool website on 12/26/2016. The website said the transaction would be "instant." The confirmation email said 2 conflicting things - mail in gift card with provided label, and it also said put card away so it would not be used. I received no prepaid label. I received no payment. I have received no reply to my email sent on 12/26. There is no mechanism to speak with a human, and I am ill at ease because I have given this company my personal credit card information to facilitate transaction. In summary, company provided false information about transaction. Company failed to reply to my email inquiry. I have read every piece of fine print on their site, and I still have no idea how to finalize this transaction. Now, I do not want to do business with them.
On December 15, 2018, I attempted to sell a $ [redacted] gift card to CardpoolThe transaction went through and stated that I would be mailed a check in the amount of $within 5-business daysI’ve called [redacted] on different occasions, both at the beginning of the day and the close of business Each time, I receive a recording, which states to leave your name and phone numberAs of today’s date, I HAVE NOT received ANY CHECK
I signed up online to sell a gift card to cardpool in exchange for an [redacted] egift cardI signed up and followed the necessary stepsI printed the shipping label and put the gift card in the mail on January 22, It is now days later and I still have not received my [redacted] egift cardIt is not a holiday season , nor was this mailed internationallyI emailed customer support as unfortunately there is no customer service phone number except for bull sales ( which I tried and no human ever answers)After quite a few days I finally got an email response simply stating my gift card was not receivedThis is very disappointing since the company advertises receiving your payment within one business day of receiving the cardI have read many reviews where people have experienced the same situation as I am experiencingThis is very disappointing and seems like a scam to meI did not think days later my claim would still be in reviewI would like my payment already
On 12/30/17, I purchased a $Dunkin Donuts gift cardI received the card about days laterI attempted to use the card on 1/22/at my local Dunkin Donuts and was told that the card was deactivatedI have emailed Cardpool times and no one has respondedI would not recommend this site to anyone
Cardpool is both a buyer and seller of unused gift cards.On 2/7/ I sold cardpool, in separate sales(in one sale, and in the other), Neiman Marcus gift cards valued at $per cardThe agreed upon sale price was $per card for a total amount due of $8,619.00.The cards were purchased directly from Neiman Marcus
Cardpool accepted the cards, verified them and sent me an email saying that payment was sentIn prior sales the money was direct deposited the following business day, however no money was deposited in my account
A subsequent sale of gift cards on 2/was completed and the money was in my account on 2/
On Sunday 2/I emailed cardpool at *** informing them of this On Sunday evening they would forward the email to the accounting departmentOn monday 2/at 1PM EST I asked for an update and was informed that it was escalated to the accounting department Today I have sent them emails (for updates on this, one for a separa
I had a $shell gift card that I put into cardpool's website, and they offered me an "instant" $*** gift card in exchange for itI assumed that "instant" meant that I would input the number from the gift card and instantly get the *** credit in exchangeThis turned out to not be the case, because as soon as I submitted the order, cardpool directed me to a form to tape my physical gift card to and subsequently mail to themThe form also had a prepaid, self-addressed shipping label from cardpoolI taped my shell gift card to the form, put it in an envelope, and taped the shipping label to the front and mailed it off on 12/29/Cardpool claims to email me the payment within day of receiving my gift card, which they surely have by this pointI have not received any correspondence from themI have sent numerous emails to *** and they have been blatantly ignoredFor all intents and purposes, they have essentially stolen my $shell gift card
Ref no *** I sold my Apple gift card to them I was promised a check within 1/days I am informed check was sent on June Nothing has been received I requested photocopy of check as proof Not willing to,provide I requested credit on Amazon as a optionNo reply I am a single seniour and need the money to,pay for my medical expenses I even requested that check be sent by fed ex and expense deducted from the$owed to,me This is a big amount for me and I need to pay for my medicines for my treatment
This is a terrible company to do business with They have no way to contact them They have no phone number I had a problem with the gift card I purchased They charged my credit card but I cannot talk to them about it because they have no customer service number They have an email address and I sent them an email asking for help but they didn't respond If you have a problem with your purchase, you are stuck
I purchased a $*** gift card through carpool on Nov 30th for my daughter for ChristmasWhen she tried to use the gift card online on the *** website on Christmas it said the card had a dollar balanceI have tried calling both the phone numbers for cardpool everyday since thenYou can't get ahold to there customer service, it asks to leave messageI have left multiple messagesI tried sending an email to there support dept and I sent a message through their ***If you try to contact them through their website the contact button does not workI have not heard anything back from themI have done some research from other buyers that are having the same problems with receiving cards with a balance$my not seem like a lot of money but it is to me
They are doing advertisingThey post the card which they don't have and said its error in inventory
I purchased an American Airlines gift card for $1,I went to use it two days later and the card was rejectedI called the airline and the cad had no value and was restrictedI reached out to Carpool three times (they have no telephone number) and can only be emailedThey responded that the card had value which it did notI explained again that it has no valueTwo more emails with no replyI was refused a refund and was given a worthless card numberCarpool takes money without providing anything
I sent $2,face value (cards @each) for sale to you for $2,I sent them in August 29thI have made three email and two phone inquiries about the status of this orderThis is my third such transaction with youFirst one was promptSecond was slowThis is downright disconcerting
It has been weeks now since my first check was supposed to be mailedThey say it should only take 3-daysYou can only ask for a second check to be mailed until you reach weeks of inactivityI asked for them to send me a second check since I never received the first check and they said they'd mail it shortlyIt has been week since then and they have not confirmed or answer any emails of mineThey withdrew my $gift card I sold them and now I have nothingThey completely scammed me and no one is returning my messages
I traded in my computer at *** *** and they gave me a gift card for itI knew I didn’t want to buy anything in *** ***, so I looked around to see if I could sell itI came across CarpoolThe website look reputable so I checked it outI noticed that there are kiosks at a lot of grocery stores in my areaI went to the kiosk and went through the prompts, but they denied meThey didn’t give me a reason or anythingI called the number on the kiosk and they stated that the gift card balance was too high and that I needed to use the website to sell the gift cardSo I didThey gave me an offer and it was processingI got a call a few days maybe a week later asking questions about how I acquired the gift card etcThe next day I got an email stating that my check was sent and it would be 3-business dayI got it in I am just writing this review because I notice the massive amounts of negative reviews and complaints on this company and I wanted to share my storyThe only reason why I am not giving it stars is because of the kiosk limitation, the turn around time from start to finish, and the offer amountI would use this service again
I bought an electronic gift card through this websiteIt did not work on the company's websiteHowever, cardpool told me that since it worked on their end, they could not issue a refundThey also said that their "guarantee" only applied to in-store cards and not electronic onesVery unfriendly
I contacted this company regarding selling two gift cards that I received for Christmas (which I will never use) they have accepted one but I have not received payment as of yetThe other I was told through an e-mail could not be verified which I've verified the amount myself by phoneI sent the company the correct number on the card along with the correct access number so they could verify the amount themselvesI have not heard back from themI would like them to contact me and at least let me know if they want the card or notIf I'm able to verify the amount on the card why can't they?
I sent Red Lobster $cards to Cardpool and received check for $But next day my bank charged me $for a stop payment issued by CardpoolThey said the cards had no value but never returned themVery hard to communicate as only email is available, I am asking for return of my cards and no answer from Cardpool.....Massachusetts
On Feb 11, I purchase three *** giftcards from the company in the amount of $The gift cards were never shipped to me and my credit card was charged the full amountI have sent email to the company to refund the full amount because they failed to send me the gift cards purchasedEmails were sent to the company on the following days, Feb 11th - requesting a status of the purchase, Feb - informing the company the items were not received and requested a full refund, Feb - informing them that I am requesting a refund for the full amount
Beware!! Their associates must have access to your passwordsI had the same userid and password for my cardpool account as I did my *** accountI bought egift cards from them and added them to my *** app pay accountTwo days later someone got into my *** account, changed my email in it and drained all of my gift cards out of itI had no idea loading them to My *** app account would also make them available online like that, but it didMy password was a very unique password and no one would have ever guessed itI sent them the proof of everything, even the proof that it was drained at a *** store no where near me, and they wouldn't do anything about itOnly someone on their end would have AKnown I had purchased egift cards and would add them to my *** account and Bknow my password because it was the same password for their site as well as the *** site
Upon selling a pair of gift cards, the website prompted me for an address for my debit card to cover liability if something we’re to change in the nature of the cards being soldThe site automatically assumed the address on file for my debit card was the shipping address for the check they would sendUpon realizing this, I reached out to customer support via email to give them the correct address to send the check toTheir site says to allow 1-days for a response, and I have yet to receive either a response or a check from themIt has been over a week and I have reached out additional times to no availThis is at worst theft, and at best an unacceptable breach of the sale on *** end