I did an online gift card exchange on January 23, I sent an email inquiring as to the status on February 3, and have yet to receive a responseThe email acknowledging the transaction notes transaction [redacted] and states that the gift card to be sent (Amazon) would be done so within three days of the transactionThis transaction was done online so it was immediateIt's been two weeks since the transaction and I have not received anything yet
Company sold me a [redacted] Gift Card that is registered to someone else's accountThis can allow the original seller to empty the card Company expects me to ship it back to them at my cost
I listed [redacted] gift cards on Cardpool on 8/and 8/respectively and they got sold as well by 8/Today is 9/and I am still seeing the status as Shipped and I have not been paidI am much beyond the time allowed by stated service levels on cardpool.com and have written to their customer service twice as wellBut no responseMakes me think question their intentionsLogging this complaint so I can get paid for my cards
[redacted] So is minethere is absolutely zero customer serviceSure, there is a phone number, but all you can do is leave a message that I guarantee no one will ever hearI have emailed them about my issue times and received nothing but an automated responseThe first experience I had with them was easy and positive, so I was confident in using their services againWhat a mistake!
Sold $Target gift card on 7/Got an email on 7/stating, " Your Target card has been listed on Cardpool.comIf you would like to review, change, or remove your listing, find your listing on your account overview page." On 7/I got another email stating, " We'd like to inform you that your $Target card has been emailed to the buyer! Once the buyer verifies they've received the card, we'll be sending the check your way! This can take up to 2-weeks to arrive." A week past and I emailed cardpool about the status of the payment and I got this email on 8/stating, "Thank you for contacting Cardpool.comUnfortunately, the order associated with your ($210.00) Target Gift Card (Transaction # [redacted] ) was cancelledYour gift card has been relistedUnfortunately, since the recent launch of our marketplace, our engineers had not installed the software to save the gift card information once it's been sold to a buyer and then the order gets cancelledThey are endeavoring to
On 12/I sold a [redacted] e-gift card to cardpool[redacted] system accepted my gift card information and proceeded exactly like the other transaction I had done with a [redacted] gift cardThe sale method was listed as "direct" as it was with the [redacted] gift cardThere was no indication that they could not accept a e-gift card from [redacted] , and the system did in fact accept the gift card as enteredAfter I completed the entire transaction again with no indication that there was any problem I receive an automated email telling me I need to send the physical gift cardI immediately tried to cancel the transaction but there is no way to cancel it on the websiteI then sent an email to them explaining that it is an e-gift card and I do not have a physical gift card to send!!! DAYS !!! later I receive the following response ----- Hello, Thank you for contacting [redacted] ! We do apologize for the long wait to receive a responsePlease know that your email is very important to usWe a
Do not use this company I bought e-gift cards to Staples that they said I can use at any locations, and it did not say anywhere that these gift cards were not good for online use When they were delivered, it said I cannot use it for online store And these are e-gift cards! I could have bought e-gift cards from other gift card sellers like raise, that I could have used online Cardpool does not have any phone number customers can call They only have email address So I sent email two days in a row to ask them for a refund They are simply ignoring my email I will never ever buy gift cards from them again
Sold gift cards to the business 1/They advertised that they would process the order within 24hoursIt has been > 24hrsunable to reach business, no one answers, no replies to emailno payment for gc that was sold to cardpoolTransaction # [redacted] Transaction # [redacted]
I sold three gift cards (totaling $100) online through Cardpool through three separate transactions and received confirmation emails for each on the morning of 12/25/16, for a total of $In the confirmation emails, they said I would be emailed an [redacted] gift card within ONE business dayI assumed that they would not be in the office on the 26th due to the holiday, so I waited until the end of the day on the 27th and still hadn't received paymentI sent customer service an email (they do not have a phone number listed on the website) and received an automatic reply that they were out of the office until the 28th and they would respond to my email once they returned to business hoursBy noon of the 29th, I still had not received payment, so I contacted the company via [redacted] private messageI received no response except an auto-generated one directing me to send them a private message or emailI attempted to call their several of their other phone numbers (bulk sales,
I traded a gift card on Cardpool for an [redacted] gift cardThe website clearly states one business day turnaroundIt has now been business days and no response from CardpoolWhen I emailed a question on turnaround to customer service, I received no responseMy issue is I would have chosen another card exchange site if I knew it would take longer than the one dayI used another site for a card this same day and was paid the next dayAlso your automatic chat robot is entirely useless, it does not understand any question no matter how simpleWhy even have that option?
I purchased a gift card on 02/11/(an emailed card, order number [redacted] ) their website claims I would receive within hoursI was called by a representative the following day to verify my information, which she did and informed me it would now go to the processing departmentI still did not receive the cardThis company has no phone number for Customer Service so I emailed them asking where my gift card wasI received an automated response saying they will respond to the email within 1-business daysI checked the order status in my account with them the next day and the status had changed to shipped, but I didn't receive itI wrote another email (same automated response) letting them know I had not received it and asked if the could please resend it or check into the reason I did not receive itI am certain the email address they have for me is correct because I received the two immediate automated responses at my addressI still have not received this card & toda
I placed an order for gift cards on 12-11-The order was over $in gift cardsOne of the gift cards,for Kohl's, has no balance on itThe card was suppose to have $on itMy wife was trying to use it at a Mansfield, OH Kohl's on 12-30-2016, and the store employees said there is no balance on the cardManager at the store said it was used at a San Marcos, CA store on 12-14-I have sent emails to Cardpool over the last three weeks and have not received a responseThere email address is [redacted] @cardpool.comThey supply no phone # for their company
I originally tried selling carpool my dollar [redacted] gift card, as well as [redacted] cards, I gave them the card numbers and I saw similarly priced gift cards on there website, thus I assumed it was safely listed and I would receive the amount promised to meHowever a few days later I received an email telling me cardpool would not be selling any of my gift cards, I then went to [redacted] to spend the card, only to be told it was missing dollarsI called [redacted] support and they informed me there had been overnight purchases made which accounted to fraud had cardpool not paid meI then checked my email and realized cardpool had purchased the [redacted] gift cards even though they'd previously stated they didn't want them, thus I can only assume they did the same with [redacted] without compensating meI have tried ceaselessly to get into contact with the company, yet they are unresponsive
Exchanged ( ) gift cards on their website on 1/28/One [redacted] $50( E-Gift card ), and one $ [redacted] ( physical ) gift cardOffer for both cards is $( [redacted] E-Gift card ) I used their pre-paid [redacted] instructions with a cover for the envelope that they suppliedMailed on on Monday 1/29/I have emailed their " Customer service " twice with no responseWhen I go to log on to their website to check the status it's still marked " in review " Maybe the letter has not got there yet? seems like an awful long time for " First Class " mail to get to CAFrom reading recent complaints I can already spell out their stock reply
I tried to purchase a Home Depot gift cardThis was my first time from the Cardpool websiteI was a first time user, so I was supposed to get a $bonusI submitted my order on Feb 2ndI tried to contact them several timesI received automated messages that stated Thanks for getting in touch with us! We have received your email and will get back to you within the next few business daysEmails sent over Holiday weekend may experience a slight delay in response timePlease know that your email is very important to usWe answer emails in the order they are sent to us, so please refrain from updating an email prior to our response, which may affect the position of the request in our queue." We will not be in office the weekends between Dec 24th to Jan 1stand will be observing the Holidays (closed for business) on Monday Dec 26th, Tuesday Dec 27th and Jan 2ndMessage was sent on Feb 13thI tried the week before, with the same auto responseI tried three times and then read all the negative reports on Revdex.comI researched and Filed a complaint with Blackhawk customer support, which I think Cardpool is a part ofOne day after I filed this complaint I received a message from CardpoolIt said Thank you for contacting Cardpool.com! We recently received your order, but we were unable to fulfill the order due to an inventory errorYou will not be charged for this orderWe apologize for the inconvenience this has causedPlease feel free to submit a new order through the Cardpool website if you are still interested in purchasing discounted gift cardsThis was Days after I first placed the order with no communication from themYesterday I received another E-Mail It said Thank you for your recent order with Cardpool.com! We recently tried to contact you regarding your gift card order when our processing department encountered an issue while shipping your orderWe have not received a response from you, so we have canceled your order and your credit card has not been chargedWe hope you consider doing business with us in the futureAfter wasting my time trying to get information about my order, I will never attempt another transaction with this companyI gave up personal information and luckily did not get charged for the gift card
I sold a $ [redacted] gift card to Cardpool over a week agoThey said my payment would be complete after 1-business daysI checked my account everyday and saw a pending payment from Cardpool for the past weekNow there is no pending payment on my account statements and I did not receive my moneyCustomer service WILL NOT email be back and I am a struggling college student so this money was literally going to pay my electric billThis is absolutely insane, something needs to be done about this business I've read, after my transaction with them, that several other people have had their money stolen from them and never received payment for their cards, even though the cards sold do not have money on them anymore
My complaint is with CardpoolOn 2/2/I purchased $ [redacted] gift card for $After the purchase Cardpool sent me (1) $gift card and (1) $gift cardThe $card worked fine but the $card has $balanceI emailed the Cardpool Customer Service “ [redacted] ” on attemptsOn 2/2, 2/and 2/and have not received a follow up responseI only received this automated response: "Thanks for getting in touch with us! We have received your email and will get back to you within the next few business daysEmails sent over Holiday weekends may experience a slight delay in response timePlease know that your email is very important to usWe answer emails in the order they are sent to us, so please refrain from updating an email prior to our response, which may affect the position of the request in our queue."
Good afternoonI turned in a $gift card to Cardpool onlineIt was to be a $credit on my [redacted] account with no need to send the card inThey took another credit card number from me to guarantee that my [redacted] House gift card was goodI never heard from them againI have sent three emailsNo replyWhen I onlined the card in, their offer number was [redacted] Offer date 7/19/at 2:23pmI chose the lesser amount to get the money immediatelyI would have received more (which I should now) if I waited until it soldI was supposed to get 6% more because I was using [redacted] Don’t think that happenedHere was the reply once they had my information: Thanks for using Cardpool! You'll earn $on your unwanted gift cardsYour transaction number is # [redacted] We'll email you a brand new [redacted] .com Gift Card within business day of receiving your gift cardsPlease keep your gift cards in a safe place to ensure that they are not redeemedWe'll send you paymen
I attempted to sell a $gift card to CardPool [redacted] and received an email saying that the transaction could not be processed so they were returning the card to meI tried to redeem the card and was told that the balance is $although I have never used the cardCardPool must have sold the card using the information I had provided (I needed to give them the card number and pin when I tried to sell it) without crediting me anythingI contacted the company for which the card was for and was told that the card was spent a few days after I tried to sell it to CardPoolI would like to have the card returned to me as soon as possible with the original $balance
On 11/29, I purchased two gift cards; one was a $ [redacted] gift card for $On 12/30, the card was refused at my local southern NJ [redacted] , where it was indicated that it had been used on 12/in person in [redacted] , NYNeither my digital card nor I have ever been to [redacted] Since 12/30, I have tried three times by email and three times by phone to resolve this and get a refundCardPool has not replied
I did an online gift card exchange on January 23, I sent an email inquiring as to the status on February 3, and have yet to receive a responseThe email acknowledging the transaction notes transaction [redacted] and states that the gift card to be sent (Amazon) would be done so within three days of the transactionThis transaction was done online so it was immediateIt's been two weeks since the transaction and I have not received anything yet
Company sold me a [redacted] Gift Card that is registered to someone else's accountThis can allow the original seller to empty the card Company expects me to ship it back to them at my cost
I listed [redacted] gift cards on Cardpool on 8/and 8/respectively and they got sold as well by 8/Today is 9/and I am still seeing the status as Shipped and I have not been paidI am much beyond the time allowed by stated service levels on cardpool.com and have written to their customer service twice as wellBut no responseMakes me think question their intentionsLogging this complaint so I can get paid for my cards
[redacted] So is minethere is absolutely zero customer serviceSure, there is a phone number, but all you can do is leave a message that I guarantee no one will ever hearI have emailed them about my issue times and received nothing but an automated responseThe first experience I had with them was easy and positive, so I was confident in using their services againWhat a mistake!
Sold $Target gift card on 7/Got an email on 7/stating, " Your Target card has been listed on Cardpool.comIf you would like to review, change, or remove your listing, find your listing on your account overview page." On 7/I got another email stating, " We'd like to inform you that your $Target card has been emailed to the buyer! Once the buyer verifies they've received the card, we'll be sending the check your way! This can take up to 2-weeks to arrive." A week past and I emailed cardpool about the status of the payment and I got this email on 8/stating, "Thank you for contacting Cardpool.comUnfortunately, the order associated with your ($210.00) Target Gift Card (Transaction # [redacted] ) was cancelledYour gift card has been relistedUnfortunately, since the recent launch of our marketplace, our engineers had not installed the software to save the gift card information once it's been sold to a buyer and then the order gets cancelledThey are endeavoring to
On 12/I sold a [redacted] e-gift card to cardpool[redacted] system accepted my gift card information and proceeded exactly like the other transaction I had done with a [redacted] gift cardThe sale method was listed as "direct" as it was with the [redacted] gift cardThere was no indication that they could not accept a e-gift card from [redacted] , and the system did in fact accept the gift card as enteredAfter I completed the entire transaction again with no indication that there was any problem I receive an automated email telling me I need to send the physical gift cardI immediately tried to cancel the transaction but there is no way to cancel it on the websiteI then sent an email to them explaining that it is an e-gift card and I do not have a physical gift card to send!!! DAYS !!! later I receive the following response ----- Hello, Thank you for contacting [redacted] ! We do apologize for the long wait to receive a responsePlease know that your email is very important to usWe a
Do not use this company I bought e-gift cards to Staples that they said I can use at any locations, and it did not say anywhere that these gift cards were not good for online use When they were delivered, it said I cannot use it for online store And these are e-gift cards! I could have bought e-gift cards from other gift card sellers like raise, that I could have used online Cardpool does not have any phone number customers can call They only have email address So I sent email two days in a row to ask them for a refund They are simply ignoring my email I will never ever buy gift cards from them again
Sold gift cards to the business 1/They advertised that they would process the order within 24hoursIt has been > 24hrsunable to reach business, no one answers, no replies to emailno payment for gc that was sold to cardpoolTransaction # [redacted] Transaction # [redacted]
I sold three gift cards (totaling $100) online through Cardpool through three separate transactions and received confirmation emails for each on the morning of 12/25/16, for a total of $In the confirmation emails, they said I would be emailed an [redacted] gift card within ONE business dayI assumed that they would not be in the office on the 26th due to the holiday, so I waited until the end of the day on the 27th and still hadn't received paymentI sent customer service an email (they do not have a phone number listed on the website) and received an automatic reply that they were out of the office until the 28th and they would respond to my email once they returned to business hoursBy noon of the 29th, I still had not received payment, so I contacted the company via [redacted] private messageI received no response except an auto-generated one directing me to send them a private message or emailI attempted to call their several of their other phone numbers (bulk sales,
I traded a gift card on Cardpool for an [redacted] gift cardThe website clearly states one business day turnaroundIt has now been business days and no response from CardpoolWhen I emailed a question on turnaround to customer service, I received no responseMy issue is I would have chosen another card exchange site if I knew it would take longer than the one dayI used another site for a card this same day and was paid the next dayAlso your automatic chat robot is entirely useless, it does not understand any question no matter how simpleWhy even have that option?
I purchased a gift card on 02/11/(an emailed card, order number [redacted] ) their website claims I would receive within hoursI was called by a representative the following day to verify my information, which she did and informed me it would now go to the processing departmentI still did not receive the cardThis company has no phone number for Customer Service so I emailed them asking where my gift card wasI received an automated response saying they will respond to the email within 1-business daysI checked the order status in my account with them the next day and the status had changed to shipped, but I didn't receive itI wrote another email (same automated response) letting them know I had not received it and asked if the could please resend it or check into the reason I did not receive itI am certain the email address they have for me is correct because I received the two immediate automated responses at my addressI still have not received this card & toda
I placed an order for gift cards on 12-11-The order was over $in gift cardsOne of the gift cards,for Kohl's, has no balance on itThe card was suppose to have $on itMy wife was trying to use it at a Mansfield, OH Kohl's on 12-30-2016, and the store employees said there is no balance on the cardManager at the store said it was used at a San Marcos, CA store on 12-14-I have sent emails to Cardpool over the last three weeks and have not received a responseThere email address is [redacted] @cardpool.comThey supply no phone # for their company
I originally tried selling carpool my dollar [redacted] gift card, as well as [redacted] cards, I gave them the card numbers and I saw similarly priced gift cards on there website, thus I assumed it was safely listed and I would receive the amount promised to meHowever a few days later I received an email telling me cardpool would not be selling any of my gift cards, I then went to [redacted] to spend the card, only to be told it was missing dollarsI called [redacted] support and they informed me there had been overnight purchases made which accounted to fraud had cardpool not paid meI then checked my email and realized cardpool had purchased the [redacted] gift cards even though they'd previously stated they didn't want them, thus I can only assume they did the same with [redacted] without compensating meI have tried ceaselessly to get into contact with the company, yet they are unresponsive
Exchanged ( ) gift cards on their website on 1/28/One [redacted] $50( E-Gift card ), and one $ [redacted] ( physical ) gift cardOffer for both cards is $( [redacted] E-Gift card ) I used their pre-paid [redacted] instructions with a cover for the envelope that they suppliedMailed on on Monday 1/29/I have emailed their " Customer service " twice with no responseWhen I go to log on to their website to check the status it's still marked " in review " Maybe the letter has not got there yet? seems like an awful long time for " First Class " mail to get to CAFrom reading recent complaints I can already spell out their stock reply
I tried to purchase a Home Depot gift cardThis was my first time from the Cardpool websiteI was a first time user, so I was supposed to get a $bonusI submitted my order on Feb 2ndI tried to contact them several timesI received automated messages that stated Thanks for getting in touch with us! We have received your email and will get back to you within the next few business daysEmails sent over Holiday weekend may experience a slight delay in response timePlease know that your email is very important to usWe answer emails in the order they are sent to us, so please refrain from updating an email prior to our response, which may affect the position of the request in our queue." We will not be in office the weekends between Dec 24th to Jan 1stand will be observing the Holidays (closed for business) on Monday Dec 26th, Tuesday Dec 27th and Jan 2ndMessage was sent on Feb 13thI tried the week before, with the same auto responseI tried three times and then read all the negative reports on Revdex.comI researched and Filed a complaint with Blackhawk customer support, which I think Cardpool is a part ofOne day after I filed this complaint I received a message from CardpoolIt said Thank you for contacting Cardpool.com! We recently received your order, but we were unable to fulfill the order due to an inventory errorYou will not be charged for this orderWe apologize for the inconvenience this has causedPlease feel free to submit a new order through the Cardpool website if you are still interested in purchasing discounted gift cardsThis was Days after I first placed the order with no communication from themYesterday I received another E-Mail It said Thank you for your recent order with Cardpool.com! We recently tried to contact you regarding your gift card order when our processing department encountered an issue while shipping your orderWe have not received a response from you, so we have canceled your order and your credit card has not been chargedWe hope you consider doing business with us in the futureAfter wasting my time trying to get information about my order, I will never attempt another transaction with this companyI gave up personal information and luckily did not get charged for the gift card
I sold a $ [redacted] gift card to Cardpool over a week agoThey said my payment would be complete after 1-business daysI checked my account everyday and saw a pending payment from Cardpool for the past weekNow there is no pending payment on my account statements and I did not receive my moneyCustomer service WILL NOT email be back and I am a struggling college student so this money was literally going to pay my electric billThis is absolutely insane, something needs to be done about this business I've read, after my transaction with them, that several other people have had their money stolen from them and never received payment for their cards, even though the cards sold do not have money on them anymore
My complaint is with CardpoolOn 2/2/I purchased $ [redacted] gift card for $After the purchase Cardpool sent me (1) $gift card and (1) $gift cardThe $card worked fine but the $card has $balanceI emailed the Cardpool Customer Service “ [redacted] ” on attemptsOn 2/2, 2/and 2/and have not received a follow up responseI only received this automated response: "Thanks for getting in touch with us! We have received your email and will get back to you within the next few business daysEmails sent over Holiday weekends may experience a slight delay in response timePlease know that your email is very important to usWe answer emails in the order they are sent to us, so please refrain from updating an email prior to our response, which may affect the position of the request in our queue."
Good afternoonI turned in a $gift card to Cardpool onlineIt was to be a $credit on my [redacted] account with no need to send the card inThey took another credit card number from me to guarantee that my [redacted] House gift card was goodI never heard from them againI have sent three emailsNo replyWhen I onlined the card in, their offer number was [redacted] Offer date 7/19/at 2:23pmI chose the lesser amount to get the money immediatelyI would have received more (which I should now) if I waited until it soldI was supposed to get 6% more because I was using [redacted] Don’t think that happenedHere was the reply once they had my information: Thanks for using Cardpool! You'll earn $on your unwanted gift cardsYour transaction number is # [redacted] We'll email you a brand new [redacted] .com Gift Card within business day of receiving your gift cardsPlease keep your gift cards in a safe place to ensure that they are not redeemedWe'll send you paymen
I attempted to sell a $gift card to CardPool [redacted] and received an email saying that the transaction could not be processed so they were returning the card to meI tried to redeem the card and was told that the balance is $although I have never used the cardCardPool must have sold the card using the information I had provided (I needed to give them the card number and pin when I tried to sell it) without crediting me anythingI contacted the company for which the card was for and was told that the card was spent a few days after I tried to sell it to CardPoolI would like to have the card returned to me as soon as possible with the original $balance
On 11/29, I purchased two gift cards; one was a $ [redacted] gift card for $On 12/30, the card was refused at my local southern NJ [redacted] , where it was indicated that it had been used on 12/in person in [redacted] , NYNeither my digital card nor I have ever been to [redacted] Since 12/30, I have tried three times by email and three times by phone to resolve this and get a refundCardPool has not replied