Sold my [redacted] gift card to cardpool in amount of $in exchange for an [redacted] card of $on December 31st Site promised electronic delivery of my [redacted] card through email within one business dayAs of January 8th they have neither sent my payment of returned emails
On 6/I sent the following email to [redacted] I purchased the following gift card for [redacted] on order ***for $My wife used the gift card for one purchase for $online at our home in FloridaTwo other purchases were made at Madison NY for $and $These were fraudulentNow, there is only $left on the card and I need you to assist us in recoupling the lost $This was my first time ever using Cardpool and based on your guarantee, I am assuming you will resolve this quicklyAs of this moment, I have yet to hear any response from Cardpool and based on reviews I am reading, I doubt I ever willWe tried to contact [redacted] for resolution as the frauduelent gift card purchases were made in NY and they told us that we needed to contact Cardpool as they were not liableI am supposed to have a year gaurantee but the company appears to not care about that or its customers
Tried to sell a couple [redacted] e-giftcards on 1/13/No response to the transaction and no response to the email I sent that day (even though the website states payment will be done in business day, and email responses will be done in 1-business days.)I finally received a reply today (1/26) saying they don't accept e-gift cards even though they explicitly say they do in their FAQ [redacted] After calling them out on it, they say they aren't accepting AA e-giftcards, even though they are still accepting them on their site [redacted] Currently they have $worth of giftcard numbers and PINs, and my credit card information
I sold a gift card to cardpool [redacted] in exchange for an [redacted] voucherI was told it would take business dayIt has now been over a week and I have no received my informationI have emailed twice with no response and no phone number is listedAfter some research it has become obvious that this is a very common problem for tons of people
On January 3rd this year, attempted to sell a pair of [redacted] gift cards, and receive a pair of [redacted] gift cards in exchangeOn January 9th, received this email in response, with the transaction being cancelled: "We recently received your gift card code transaction but our processing center encountered an issue while processing your cardsOur risk assessment team has determined that we aren't able to accept the transaction at this timeWe have cancelled the transaction and are returning ownership of the gift cards to youUnfortunately, we're not able to disclose any further specifics regarding this processWe apologize for any inconvenience to you." Then on January 17th, tried to submit cards again, but today, January 24th, received above notice again, and again offer was cancelledThis is the sole response I've gotten as to why my cards were declined: "These determinations are made in a black box by a risk assessment team in our firmOur processing center has no greater insigh
I ordered an electronic $Starbucks Gift Card on 10/31/The Cardpool website stated that the gift card would have been emailed within hrsits been days and I still have not received the gift cardThe order status in my account still says processingNo one has responded to my support ticket submitted via the Cardpool website, or to my voice message left on 11/at telephone number [redacted]
Very shady operationSold me a digital gift card code that was not redeemableTheir guarantee for "any gift card" does not apply to digital or mobile gift cards, only physical cardsSo I spent $for a code that could not be redeemedCustomer service refused to help because their terms of service allow them to take my money and deliver non-redeemable gift cards
I've been attempting to contact Cardpool for the last week over phone, email, and even [redacted] - I've heard absolutely no communication from any one of their employees
I have tried multiple times by two different emails to get a hold of this company in regards to selling a gift cardI sold this [redacted] card to them in exchange for a [redacted] gift card but have not received my paymentCustomer service is terrible and I have not had a reply even acknowledging the issueIt has been days now
I have a [redacted] gift card used to purchase gift cards on the site, It used to work well from 2015-It took the balance off and never asked me to enter credit card #Since the end of 2016, I have purchased some small amount gift cards such as $10, $& $using the same [redacted] gift card balance (near $in it) not only being asked for my credit card # mandatorily which I providedOrder confirmation states the total charges were $to my credit cardbut the very next day, they canceled my order times (cancellation emails were sent via automatic email claiming my credit card was not able to be processed by their system) - firstly, I have the [redacted] gift card there is no need to process my credit card, secondly my credit card is valid and I use it everyday (my bank confirms there is no pending charge whatsoever) emailed customer service - the rep blamed on the processing system was down during the time and wanted me to try againthey did not even bo
“Had a [redacted] return that was sizeable, opted for a gc so I didnt have to wait for the funds and figured itd be an easy sell, who doesnt want to save at **. Heres a timeline of this nightmare- 1.Return items and get gc thats Activated at 3:39 pm 11/29/17, (I bought a $7 item leaving the remaining balance at $335.05) 2. 11/29/17 @ 4:55pm I had to return to [redacted] because of a list in grocery & spent 28.24 and had an end balance of 306 or about- 3. Wanting cash over anything I googled an inquiry that led to Carpool- got a very nice instant quote and then an error message saying the funds couldnt be verified, I found that odd. 4. I again returned to the [redacted] and used the [redacted] in front to make a small purchase which was successful.....but cardpool couldnt verify it??? Struck me as odd 5. After returning home with my self verified gc and going back on the website I got the same error code...... 6. Again I returned to [redacted] store and this spent $120 on lottery tickets (thankfully wo
I traded in a $100 gift card in exchange for an Amazon e-gift card. The website and my confirmation email said I should receive my payment within 24 hours. 3 days went by before I submitted an email complaint to their support system. I received an automatic reply that stated it could take anywhere from 1-3 business days to get back to me and that if I were to submit another request, my support ticket would be dropped to the back of the line. This was 5 days ago. It has now been 8 days since I sold them my gift card. I have not received any contact from their support, even after calling every number I could find and using their awful chat feature on their website. They have stolen my money and they will steal yours too. DO NOT TRUST THEM.
I sold them $125 ($88.88 trade-in value) worth of gift cards on 1/30/2018 and mailed the physical gift cards on 1/31/2018. Their confirmation email states, "Your transaction number is [redacted] . We'll issue you a check within 3 business days of verifying your gift cards, mail via [redacted] and email you to let you know when we do." It has now been almost three weeks since mailing the cards and I have heard nothing. I have emailed the company twice and left a voicemail for customer service. I have not received any communication back.
I went onto Cardpool[redacted] to sell my unused gift cardThere was an option to sell it instantly to them for an [redacted] [redacted] gift cardI submitted my gift card number and credit card (why they want my credit card, I don't know!) and waitedIt was supposed to payout instantly with a gift card code, but it's been a week now and no card, no payoutI thought maybe they would instead put it on my credit card, and I can see where they verified it with my bankBut so far nothingIt's been a week, and I have had no payout stillI have tried to contact them, but they only give you an email addressNo phone number anywhere on their site! I have emailed them, several times, and no replyI am very upset! I will never do business with this ***pany again, and I suggest you don't eitherAs of this writing, they have 61% negative customer rating on Revdex.com, and only 36% positiveBut they still have a A+ ratingI don't see how that's possible with 2/negative reviewsDo NOT do business with this *
On 12/29/I sold four [redacted] Cards to CardPool totaling over $via their website under their advertisement of receiving an emailed [redacted] Gift Card for the agreed upon sale value within an hour of completing my transactionThe directions indicated that the transaction would be completed electronically and that the gift cards I sold to them did not need to be physically sent to themAn hour came and went and I did not receive the [redacted] gift card they promisedI waited until the next day and after hours I contacted them via email as there was no published phone number for supportI later received the following canned response to my inquiry "Thanks for getting in touch with us! We have received your email and will get back to you within the next few business daysEmails sent over Holiday weekend may experience a slight delay in response timePlease know that your email is very important to usWe answer emails in the order they are sent to us, so please refrain
purchased home depot gift card on 02-03-got card in mail on about 02-10-tried to use it the next day 02-11-and home depot said that there is no money on it, sent cardpool many e-mails no response ,have called there number many times , they do not answer only leave a message,the phone only answers after about minutes of silence, I guess they hope you hang up which I did the first time, please call that number and see how it is its a joke [redacted] I just want my money back asap its been days with no response
10/I sent my gift card to Cardpool which I was offered an exchange of an Amazon gift cardI have continuously reached out on 11/22, 11/25, 11/26, 11/and 11/They told me they couldn’t verify my gift card balance but at the same time they told me they already sold itNo one is responding and I am unable to speak to someone by phoneI want my gift card back or what I am rightfully owedYour transaction number is # [redacted] They are now telling me their Amazon system is down since the 26thThis was their answer todayThis is not acceptable
I recently got a gift card for Christmas, that I wasn't going to use so I traded it in with CardpoolThe gift card was for [redacted] for the amount 130,dollars and some change, the company offered me electronic gift card for [redacted] which was supposed to emailed me to me within one business dayThey have no phone customer service, and I have emailed them everyday since then and only received automated responses
I was initially excited at the prospect of being able to traa card that we did not want for an [redacted] e-certificateWe had a $gift card to the [redacted] Franchises, and after I filled out a page online, Cardpool agreed to exchange it for ~$ [redacted] e-certificate provided we sent the card inGreatI filled out the information they asked for, including an address (to our house in Virignia) and included that in the note with the card and sent that into CardpoolFirst, I received an email saying, ""We recently received your gift card but our processing center encountered an issue while processing your card(s)Our risk assessment team has determined that we aren't able to accept the transaction at this timeWe have cancelled the transaction and are returning the gift card(s) to youUnfortunately, we're not able to disclose any further specifics regarding this process." We know this giftcard was purchased validly, and upon inquiring about why it was deemed risky, customer se
Sold my [redacted] gift card to cardpool in amount of $in exchange for an [redacted] card of $on December 31st Site promised electronic delivery of my [redacted] card through email within one business dayAs of January 8th they have neither sent my payment of returned emails
On 6/I sent the following email to [redacted] I purchased the following gift card for [redacted] on order ***for $My wife used the gift card for one purchase for $online at our home in FloridaTwo other purchases were made at Madison NY for $and $These were fraudulentNow, there is only $left on the card and I need you to assist us in recoupling the lost $This was my first time ever using Cardpool and based on your guarantee, I am assuming you will resolve this quicklyAs of this moment, I have yet to hear any response from Cardpool and based on reviews I am reading, I doubt I ever willWe tried to contact [redacted] for resolution as the frauduelent gift card purchases were made in NY and they told us that we needed to contact Cardpool as they were not liableI am supposed to have a year gaurantee but the company appears to not care about that or its customers
Tried to sell a couple [redacted] e-giftcards on 1/13/No response to the transaction and no response to the email I sent that day (even though the website states payment will be done in business day, and email responses will be done in 1-business days.)I finally received a reply today (1/26) saying they don't accept e-gift cards even though they explicitly say they do in their FAQ [redacted] After calling them out on it, they say they aren't accepting AA e-giftcards, even though they are still accepting them on their site [redacted] Currently they have $worth of giftcard numbers and PINs, and my credit card information
I sold a gift card to cardpool [redacted] in exchange for an [redacted] voucherI was told it would take business dayIt has now been over a week and I have no received my informationI have emailed twice with no response and no phone number is listedAfter some research it has become obvious that this is a very common problem for tons of people
On January 3rd this year, attempted to sell a pair of [redacted] gift cards, and receive a pair of [redacted] gift cards in exchangeOn January 9th, received this email in response, with the transaction being cancelled: "We recently received your gift card code transaction but our processing center encountered an issue while processing your cardsOur risk assessment team has determined that we aren't able to accept the transaction at this timeWe have cancelled the transaction and are returning ownership of the gift cards to youUnfortunately, we're not able to disclose any further specifics regarding this processWe apologize for any inconvenience to you." Then on January 17th, tried to submit cards again, but today, January 24th, received above notice again, and again offer was cancelledThis is the sole response I've gotten as to why my cards were declined: "These determinations are made in a black box by a risk assessment team in our firmOur processing center has no greater insigh
I ordered an electronic $Starbucks Gift Card on 10/31/The Cardpool website stated that the gift card would have been emailed within hrsits been days and I still have not received the gift cardThe order status in my account still says processingNo one has responded to my support ticket submitted via the Cardpool website, or to my voice message left on 11/at telephone number [redacted]
Very shady operationSold me a digital gift card code that was not redeemableTheir guarantee for "any gift card" does not apply to digital or mobile gift cards, only physical cardsSo I spent $for a code that could not be redeemedCustomer service refused to help because their terms of service allow them to take my money and deliver non-redeemable gift cards
I've been attempting to contact Cardpool for the last week over phone, email, and even [redacted] - I've heard absolutely no communication from any one of their employees
I bought a [redacted] gift card of $face valueCardpool sent me a gift card with $face value
I have tried multiple times by two different emails to get a hold of this company in regards to selling a gift cardI sold this [redacted] card to them in exchange for a [redacted] gift card but have not received my paymentCustomer service is terrible and I have not had a reply even acknowledging the issueIt has been days now
I have a [redacted] gift card used to purchase gift cards on the site, It used to work well from 2015-It took the balance off and never asked me to enter credit card #Since the end of 2016, I have purchased some small amount gift cards such as $10, $& $using the same [redacted] gift card balance (near $in it) not only being asked for my credit card # mandatorily which I providedOrder confirmation states the total charges were $to my credit cardbut the very next day, they canceled my order times (cancellation emails were sent via automatic email claiming my credit card was not able to be processed by their system) - firstly, I have the [redacted] gift card there is no need to process my credit card, secondly my credit card is valid and I use it everyday (my bank confirms there is no pending charge whatsoever) emailed customer service - the rep blamed on the processing system was down during the time and wanted me to try againthey did not even bo
“Had a [redacted] return that was sizeable, opted for a gc so I didnt have to wait for the funds and figured itd be an easy sell, who doesnt want to save at **. Heres a timeline of this nightmare- 1.Return items and get gc thats Activated at 3:39 pm 11/29/17, (I bought a $7 item leaving the remaining balance at $335.05) 2. 11/29/17 @ 4:55pm I had to return to [redacted] because of a list in grocery & spent 28.24 and had an end balance of 306 or about- 3. Wanting cash over anything I googled an inquiry that led to Carpool- got a very nice instant quote and then an error message saying the funds couldnt be verified, I found that odd. 4. I again returned to the [redacted] and used the [redacted] in front to make a small purchase which was successful.....but cardpool couldnt verify it??? Struck me as odd 5. After returning home with my self verified gc and going back on the website I got the same error code...... 6. Again I returned to [redacted] store and this spent $120 on lottery tickets (thankfully wo
I traded in a $100 gift card in exchange for an Amazon e-gift card. The website and my confirmation email said I should receive my payment within 24 hours. 3 days went by before I submitted an email complaint to their support system. I received an automatic reply that stated it could take anywhere from 1-3 business days to get back to me and that if I were to submit another request, my support ticket would be dropped to the back of the line. This was 5 days ago. It has now been 8 days since I sold them my gift card. I have not received any contact from their support, even after calling every number I could find and using their awful chat feature on their website. They have stolen my money and they will steal yours too. DO NOT TRUST THEM.
I sold them $125 ($88.88 trade-in value) worth of gift cards on 1/30/2018 and mailed the physical gift cards on 1/31/2018. Their confirmation email states, "Your transaction number is [redacted] . We'll issue you a check within 3 business days of verifying your gift cards, mail via [redacted] and email you to let you know when we do." It has now been almost three weeks since mailing the cards and I have heard nothing. I have emailed the company twice and left a voicemail for customer service. I have not received any communication back.
I went onto Cardpool[redacted] to sell my unused gift cardThere was an option to sell it instantly to them for an [redacted] [redacted] gift cardI submitted my gift card number and credit card (why they want my credit card, I don't know!) and waitedIt was supposed to payout instantly with a gift card code, but it's been a week now and no card, no payoutI thought maybe they would instead put it on my credit card, and I can see where they verified it with my bankBut so far nothingIt's been a week, and I have had no payout stillI have tried to contact them, but they only give you an email addressNo phone number anywhere on their site! I have emailed them, several times, and no replyI am very upset! I will never do business with this ***pany again, and I suggest you don't eitherAs of this writing, they have 61% negative customer rating on Revdex.com, and only 36% positiveBut they still have a A+ ratingI don't see how that's possible with 2/negative reviewsDo NOT do business with this *
On 12/29/I sold four [redacted] Cards to CardPool totaling over $via their website under their advertisement of receiving an emailed [redacted] Gift Card for the agreed upon sale value within an hour of completing my transactionThe directions indicated that the transaction would be completed electronically and that the gift cards I sold to them did not need to be physically sent to themAn hour came and went and I did not receive the [redacted] gift card they promisedI waited until the next day and after hours I contacted them via email as there was no published phone number for supportI later received the following canned response to my inquiry "Thanks for getting in touch with us! We have received your email and will get back to you within the next few business daysEmails sent over Holiday weekend may experience a slight delay in response timePlease know that your email is very important to usWe answer emails in the order they are sent to us, so please refrain
purchased home depot gift card on 02-03-got card in mail on about 02-10-tried to use it the next day 02-11-and home depot said that there is no money on it, sent cardpool many e-mails no response ,have called there number many times , they do not answer only leave a message,the phone only answers after about minutes of silence, I guess they hope you hang up which I did the first time, please call that number and see how it is its a joke [redacted] I just want my money back asap its been days with no response
10/I sent my gift card to Cardpool which I was offered an exchange of an Amazon gift cardI have continuously reached out on 11/22, 11/25, 11/26, 11/and 11/They told me they couldn’t verify my gift card balance but at the same time they told me they already sold itNo one is responding and I am unable to speak to someone by phoneI want my gift card back or what I am rightfully owedYour transaction number is # [redacted] They are now telling me their Amazon system is down since the 26thThis was their answer todayThis is not acceptable
I recently got a gift card for Christmas, that I wasn't going to use so I traded it in with CardpoolThe gift card was for [redacted] for the amount 130,dollars and some change, the company offered me electronic gift card for [redacted] which was supposed to emailed me to me within one business dayThey have no phone customer service, and I have emailed them everyday since then and only received automated responses
I was initially excited at the prospect of being able to traa card that we did not want for an [redacted] e-certificateWe had a $gift card to the [redacted] Franchises, and after I filled out a page online, Cardpool agreed to exchange it for ~$ [redacted] e-certificate provided we sent the card inGreatI filled out the information they asked for, including an address (to our house in Virignia) and included that in the note with the card and sent that into CardpoolFirst, I received an email saying, ""We recently received your gift card but our processing center encountered an issue while processing your card(s)Our risk assessment team has determined that we aren't able to accept the transaction at this timeWe have cancelled the transaction and are returning the gift card(s) to youUnfortunately, we're not able to disclose any further specifics regarding this process." We know this giftcard was purchased validly, and upon inquiring about why it was deemed risky, customer se