Mac's Cafe

Complaint: [redacted] I am rejecting this response because: I find it hard to believe that a electronics company in the year requires customers to hold onto paper receipts for up to a yearThat is just ridiculousI bought an HP printer from Staples a while back and something went wrong with itI did not keep my receipt but they were able to verify on their end if the item was within warranty or notI'm shocked and disappointed that Sharp cannot do the sameThey expect customers to hang on to a piece of paper for a year to prove that their item is in warrantyUnbelievable Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It is not right that a $T.VDied just outside of the warranty date The reason so much was spent on a t.vWas so that something like this would not happenThere is no reason why I should receive a refurbished t.vFor $That is unreasonable when that t.v could fail as wellI am willing to pay $for a new t.v.If you could please assist me with this issue I would be in your debtWe have no t.vRight now because we had invested all of our resources into that t.vTo pay $for refurbished one is throwing money down the drain once again and we are retired so we are on a limited income.Thank you in advance for your assistance Regards, [redacted]

The unit was in for repair and the issue could not be duplicatedThe unit was working as designedThe unit was shipped back to the customer

Without a receipt to verify warranty, repair would be responsibility of the customerModel [redacted] comes with a year parts and labor warrantyWarranty will have to be verified for covered service call

Sharp will need a copy of the purchase receipt and evaluation to reviewAlso, the serial number is neededCustomer was advised that if the unit was under warranty then the repair would be covered

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me THANK YOU VERY VERY MUCH FOR YOUR HELP IN GETTING THIS RESOLVED AND FOR GETTING US A NEW REMOTE AS A COURTESY YOU ARE THE BEST!!! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:#according to sales personal I have talked with, LED televisions have a life span of to years Mine lasted months proving that Sharp manufactures it products to fail long before an acceptable life spanTheir response to me and my argument is as follows:Sharp offered me a refurbished set, the same model as they sent me for my first replacement for my original set that went badThey wanted $for the set and they would deliver, setup and haul away the otherI had to decline their offer based on my reasoning stated below.As I explained to the gentleman that called, I had no assurance that the replacement would not fail as did the previous two televisionsSharp called a day later and lowered their final offer to $which I again had to declineI explained to the representative that I could not justify "throwing good money after bad"I also told her I could buy a brand new Samsung 60" 4K flat panel for about $from [redacted] I have no doubt that there is a huge warehouse full of Sharp "refurbished" televisions that Sharp would like to have customers that have had experiences similar to my own, be content to pay four or five hundred dollars to get as a refurbished replacementIt may at first glance appear to be a decent offerSharp makes these offers in order for them to recoup some of their losses from televisions they were legally obligated to replace that could not be repairedThere is nothing to indicate that a refurbished set would last longer than a few months since it has already failed in a previous situationI’ve read many reviews from unhappy people online and people has stated the exact scenario I have stated here.Does refurbished mean "up to Sharp standards"? From my experience with Sharp products, their standards for quality aren’t very highIn conclusion as with most consumers I don’t have the money to buy a replacement tv every few monthsLike most consumers, when I spend a large sum of good hard earned money for something I expect it to last more that monthsI have no doubts that had I accepted Sharps offer that they would have "refurbished" my un-repairable televison and send it to some other unfortunate customer for $and so the cycle goes on and onIt is just a racketSharp makes money hand over fist producing equipment scheduled to fail and resell it many times over.I have a washer and dryer that has lasted yearsI am currently using my [redacted] 60" rear projection television that I bought in and it still is going strongI had thought Sharp had a good reputation for producing a quality product, but I was mistaken and it cost me a lot of money to learn that they do notI will never purchase another Sharp product and will warn everyone to stay away from buying anything manufactured by SharpA little heads up for companies today - you don’t achieve customer loyalty by selling them a crappy product Regards, [redacted]

Customer received an exchange on 5/19/This exchange was a NEW Television not a refurbished modelSharp has requested a copy of the servicer evaluation for reviewOnce received Sharp will review for out of warranty options

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I will be receiving a replacement product as agreed upon Thank you Revdex.com for your assistance! Regards, [redacted] ***

We cannot honor a refundOur policy stated clear that within days DOA we sent a brand new for replacementIf it is outside of days DOA, we send a recertified replacementMost of our recertified products look like newCustomer purchased the unit since Sept/2015, so her warranty will be expired in SeptHowever, if she accepts a recertified replacement in August, she will get extended warranty until Nov because we warranty days for exchange and repair

Complaint: [redacted] I am rejecting this response because: Because I reached out to sharp again and they stated this piece is still not available Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I just want the world to know not to buy Sharp television that break down faster than used cars at an auction Business never contacted the customer and obviously could care less about their customers after getting a Revdex.com complaint and responding with sentences This says to me that they know their product will not last long and that that don't care as long as they get your money Regards, [redacted]

Sharp tried to contact the customer on 8/18, 8/20, 8/21, and 8/Sharp also mailed the customer a call back letterSharp will cover the repair of the television when the customer returns our calls

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,

Complaint: [redacted] I am rejecting this response because: I have communicated with this company on several occasions in the pastI have sent them pictures of the unit and offered to return it to them for inspection, they have refusedI do not want another one of these units, they are very dangerous and have resulted in property damage Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Sharp sold a bad batch of defective TVs We spent almost dollars on one of them We did some research and found out that the recertified tv that they are trying to replace it with have been failing too If this is such a good product, why won't Sharp go ahead and back it up?? days is not backing up your product We want our money back because now we are scared we will be out of money and a tv What happened to putting the consumer first? Regards, [redacted] ***

An exchange was processed to replace the lost exchangeThe customer was offered an upgraded new TVThe FEDEX tracking is [redacted]

Customer was offered a [redacted] Streaming Stick to resolve the connection issue they were havingCustomer accepted and the [redacted] was ordered for the customer

Tell us why here A repair was issued to the customer for her replacement TV; the repair wasdeemed successfulWe performed a courtesy call with the customer and shestated everything is working perfectly fine We informed the customer shouldshe have any concerns to give us a call backThis case has been classifiedclosed

Customer purchased the TV on 7/20/The TV came with a 1year parts and labor warrantyCustomer called on 9/20/to state the TV has lines on the screenAfter reviewing the photos the unit was deemed to have a panel issue and is not repairableCustomer was offered a prorated exchange due to the TV being over a year out of warrantyCustomer declined the offer