Mac's Cafe

Without a receipt to verify warranty, repair would be responsibility of the customerModel *** comes with a year parts and labor warrantyWarranty will have to be verified for covered service call

Sharp has left messages and sent emails to the customer with no responseCustomer can phone into Sharp at ###-###-#### for assistance

Sharp Electronics has sent an exchange to the customerThe customer was advised to recycle the original television

Complaint: ***
I am rejecting this response
because: Although Sharp no longer owns this company I am sure this product was distributed under the Sharp name and ownershipFurthermore Sharp brand is still being used under *** of course so during an intermittent time I believe situations such as these should be directly forwarded from the Sharp headquarters to ***I have called Sharp customer service who have forwarded my calls to *** representatives before
Regards,
*** ***

Without a valid proof of purchase, Sharp cannot refund the customerSharp can offer an exchange as a resolution

Sharp is covering the repair of the customer unitSharp has been in contact with the customer for updates

Complaint: ***
I am rejecting this response because:
It is not right that a $T.VDied just outside of the warranty date. The reason so much was spent on a t.vWas so that something like this would not happenThere is no reason why I should receive a refurbished t.vFor $That is unreasonable when that t.v could fail as wellI am willing to pay $for a new t.v.If you could please assist me with this issue I would be in your debtWe have no t.vRight now because we had invested all of our resources into that t.vTo pay $for refurbished one is throwing money down the drain once again and we are retired so we are on a limited income.Thank you in advance for your assistance
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I just
want the world to know not to buy Sharp television that break down faster than used cars at an auction. Business never contacted the customer and obviously could care less about their customers after getting a Revdex.com complaint and responding with sentences. This says to me that they know their product will not last long and that that don't care as long as they get your money
Regards,
*** ***

We reached the customer and he has agreed to our “modified” Standard Replacement (order# ***)lA Pre-Paid label will be emailed to him and a box is also being shippedOnce the customer has received
the box and shipped his defective, we will ship his replacement unit

Mr*** was contacted and offered an exchangeCustomer accepted and the exchange has been processed

Due to the customer being out of the yr parts and labor warranty, Sharp offered the customer a prorated exchangeThe customer declined the offer

As stated in the warranty statement, Sharp reserves the right to repair or replace the unit in questionSharp has dispatched service for the customerThe unit will be repaired under warrantyIf unit is found to be deemed non-repairable, the unit will be exchanged

Complaint: ***
I am rejecting this response because: Because I reached out to sharp again and they stated this piece is still not available
Regards,
*** ***

A reimbursement was processed for the customerCheck *** was cut on 1/26/in the amount of $

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Sharp will contact the customer to obtain a proof of purchase to review for a reimbursement

I am rejecting
this response because:
This case was not out of warranty when I filed the claim Sharp is the one who was negligent One of their representatives advised to file under the extended warranty and be untruthfulI am not going to do that A representative also stated that if it was still under warranty then it would be exchanged at the store for a new one It was under warranty when I called So, because the initial first year warranty ended, they are no longer responsible to do what is right? Just lose everyone's paperwork and wait it out until you can give them a used tv Must save a lot of money So, I am sorry that is not satisfactory to me The tv was a lemon It can't be repaired

Model *** comes with a year warrantyCustomer purchased the television on 8/6/Sharp does not replace panelsCustomer was offered a prorated exchange due to being over years out of warrantyCustomer declined the offer

Sharp processed an exchange for the cus***er on 6/22/

I am rejecting this response because:They have fix this problem before related to sound and the picture had me reset my tv when I
did that it did something to sound the more they do fixing and taking apart gonna make worst I spent to much money for this tv is someone coming out to correct problem