Mac's Cafe

I am rejecting this response because: we did have the servicer check the television. As I stated in my original complaint the issue is that the company ceased the production of the part required to fix the tv forcing customers to have to buy a new television. This is unethical.

The model [redacted] comes with a year manufacture warrantyThe customer TV was purchased on 11/23/Customer called on 12/21/16, stating a blotch in the pictureThe customer was referred to a servicer as the TV was out of warrantyThe TV was deemed non-repairableThe customer was offered a prorated exchange due to the TV was out of warranty over two yearsSharp cannot provide a replacement for free of charge

Sharp Electronics does not support the watchesCustomer will need to contact company [redacted] Support, ###-###-####, [redacted] for warranty assistance

Check [redacted] was issued to the customer and cashed on 4/27/

Customer had purchased his original unit on 2/19/The television was deemed non repairable and exchanged with a NEW [redacted] on 5/20/The manufacture warranty ended on 2/19/The customer purchased a year extended warrantyThe customer called in 8/17/to report panel issuesThe customer was offered a prorated exchange due to being out of warrantyThe customer is also out of the extended warranty that he purchasedThe original prorate was $Sharp lowered the prorate to $and the customer still declined the offer

We have a burned, Sharp microwave sitting on our garage floorWe are getting jerked around by Sharp management and do not have a replacement installed Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Per Sharp contract with Sprint, Sprint assists their customers for warranty servicesSharp can only refer the customer to a Sprint authorized store for assistanceSharp escalates the customer information to a Sprint representative to reach out to the customerCustomer information was escalated to the Sprint support person for assistance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: model being offered has a much lower Msrp than my current set from sharp Current set has a Msrp of $3,Model being offered can be purchased from [redacted] for $1, In reviewing sharptvusa.com Model N9000u has the same Msrp of $3,as current set Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This response did not address the issue of the television having the same exact defect as the originalThis is grounds for a bigger complaint towards this Sharp product and it is a slap in the face of the customer that I had different televisions with the the same defectThere is no way that I should pay dollars to receive another television that I know will have a defect in a few months Regards, [redacted]

Customer was approved for a reimbursementSharp has left a message on 2/1/17, 2/2/17, and 2/6/Once the customer contacts Sharp we will begin the reimbursement process

Complaint: [redacted] I am rejecting this response because: The TV that had been shipped has been lost in shipment by the freight companyThey told us we needed to talk to Sharp Electronics about what to do nextWe did that this morning and got the same run around we had been getting before so we feel we are back to square oneWe are asking for a full refund but the "Customer Service Rep" tells us they cannot do that but will not give us the name or put us through to the party that can authorize the refundThe phone number we were given by the freight company to contact at Sharp always rings busy, so we are unable to connect with that personHopefully you can help us get this issue resolved and get our money backThank you Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:From the pictures that were taken of TV this device has a chip that is too big for component and a chip is cracked in two placesThis is not a warranty issue but a recall there is no way a new TV should have this type of component installed in it Regards, [redacted]

If the proof of purchase can be located and submitted Sharp will cover the repair if under warrantyIf purchased at [redacted] ***, they can usually print a copy of the purchase receiptSharp requires a proof of purchase for all warranty support

Exchange was processed on 10/14/Sharp provided the customer trackingNVC TRACKING: [redacted] Exchange is currently in transit to the customer

Customer was contact AIG which is an extended warranty companyAn exchange was processed for the customer per AIG on 2/1/Tracking information [redacted]

Customer could not provide a proof of purchaseWhen a proof of purchase is not available the date of manufacture is usedThe date of manufacture is April This model comes with a 1year parts and labor warrantySharp cannot assist as the unit is too far out of warranty per the date of manufactureIf the customer can provide a proof of purchase the case will be reviewed for assistance

An Exchange was processed for the customer via [redacted] The exchange delivered on May 20,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Sharp agreed to cover the repair of the TelevisionService was completed on 7/26/A follow up call was made to the customer on 7/27/Customer stated he was out of the country and would call back if needed