Mac's Cafe

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Sharp advised the customer that the unit will be exchanged due to the customer unit due to parts. Sharp reviewed the calls and the customer was advised that the defective unit was to be returned in exchange for the replacement unit. Sharp advised customer that if they can provide a valid recycle receipt, Sharp review to deliver the replacement unit without the original being returned.

Customer was offered a full refund of the purchase price.

Customer had purchased his original unit on 2/19/2013. The television was deemed non repairable and exchanged with a NEW [redacted] on 5/20/13. The manufacture warranty ended on 2/19/2014. The customer purchased a 1 year extended warranty. The customer called in 8/17/15 to report panel issues. The customer was offered a prorated exchange due to being out of warranty. The customer is also out of the extended warranty that he purchased. The original prorate was $550.00. Sharp lowered the prorate to $400.00 and the customer still declined the offer.

Customer was approved for a reimbursement. Customer accepted the reimbursement.

Sharp Electronics is no longer selling televisions. We only have refurbished stock to offer. We can only offer a 90 day warranty. You are able to purchase an extended warranty by calling ###-###-#### within 30 days of receiving the exchange.

Repair was completed 7/31 and was deemed successful.