Mac's Cafe

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

Complaint: ***
I am rejecting this response due to the same reasons stated in my previous grievance
Regards,
*** ***

Sharp Electronics will be contacting the customer to offer an exchange

Customer will be contacted to offer an exchange at no cost

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
THANK YOU VERY VERY MUCH FOR YOUR HELP IN GETTING THIS RESOLVED AND FOR GETTING US A NEW REMOTE AS A COURTESY. YOU ARE THE BEST!!!
Regards,
*** ***

Per Sharp contract with Sprint, Sprint assists their customers for warranty servicesSharp can only refer the customer to a Sprint authorized store for assistanceSharp escalates the customer information to a Sprint representative to reach out to the customerCustomer information was escalated to
the Sprint support person for assistance

Sharp has approved the customer for a reimbursementCustomer will be contacted to proceed

Sharp will contact customer to resolve

Customer phone was delivered on 12/Sharp will extend the customer warranty three months for the delay

Complaint: ***
I am rejecting this response because: I have communicated with this company on
several occasions in the pastI have sent them pictures of the unit and offered to return it to them for inspection, they have refusedI do not want another one of these units, they are very dangerous and have resulted in property damage
Regards,
*** ***

Customer purchased the TV on 7/20/The TV came with a 1year parts and labor warrantyCustomer called on 9/20/to state the TV has lines on the screenAfter reviewing the photos the unit was deemed to have a panel issue and is not repairableCustomer was offered a prorated exchange due to
the TV being over a year out of warrantyCustomer declined the offer

Complaint: ***
I am rejecting this response because: The TV that had been shipped has been lost in shipment by the freight companyThey told us we needed to talk
to Sharp Electronics about what to do nextWe did that this morning and got the same run around we had been getting before so we feel we are back to square oneWe are asking for a full refund but the "Customer Service Rep" tells us they cannot do that but will not give us the name or put us through to the party that can authorize the refundThe phone number we were given by the freight company to contact at Sharp always rings busy, so we are unable to connect with that personHopefully you can help us get this issue resolved and get our money backThank you?
Regards,
*** ***

Check? *** was issued to the customer and cashed on 4/27/

Exchange was processed on 10/14/Sharp provided the customer trackingNVC TRACKING: ***Exchange is currently in transit to the customer

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Sharp Electronics does not support the watchesCustomer will need to contact company ** *** Support, ###-###-####,*** ? for warranty assistance

Sharp offered the customer a NEW LC70UH30U or a refurb LC70UD27U with a year warrantySharp cannot offer the customer a NEW LC80UH30U

An exchange was processed to replace the lost exchangeThe customer was offered an upgraded new TVThe FEDEX tracking is ***

Customer was offered a reimbursement of $Customer accepted and is in process

Sharp will contact customer to offer a new exchange to resolve the complaint