Mac's Cafe

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me In addition, Sharp Aquos customer service just called me to indicate that they have agreed to send me a full refund plus taxes They will send me an email today to sign and return for the refund Thank you Revdex.com for your fhelp and it is obvious to me that your system to help consumers works.
Regards,
*** ***

Customer was left messages in December of about exchange offerCustomer did not return call until June of The television is currently out of warrantySharp will contact customer to go over options

Customer purchased the TV on 8/1/The TV came with a year parts and labor warrantyIn 8/2014, an exchange was processed for the customerThe current TV needs to be replacedDue to the customer being a year out of warranty the customer was offered a prorated exchangeCustomer declined the
offer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will re-visit it issue is the replacement TV does not work as expected
Regards,
*** ***

The model offered is a comparable model that replaced the model the customer currently hasThe television that was offered is a newer Android Television with additional apps that the customer unit does not featureThe costs of televisions differ per yearCustomer purchased his unit in 2015, there are of televisions that have lower MRSP for same specificationsCustomer can receive his same model if he would likeWe offered a newer model to himThe model the customer is asking about is not supported by Sharp Electronics and cannot be offered

A return authorization has been created for the customer to return the TV to the retailerRA# *** to *** ***

I am rejecting this response because: The TV was a refurbished unit that lasted for days I have now been waiting a week for a response for Sharp's next attempt at correcting their
continued problem Giving me a refurbished unit that has a warranty of less time than it took the new TV to fail shows the complete lack of faith that Sharp has in its own refurbished product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please keep this complaint open until I am contacted by Sharp and this matter is resolved
Regards,

Customer contacted us and the part was shipped to his servicer as a courtesy

We cannot honor a refundOur policy stated clear that within days DOA we sent a brand new for replacementIf it is outside of days DOA, we send a recertified replacementMost of our recertified products look like newCustomer purchased the unit since Sept/2015, so her warranty will be
expired in SeptHowever, if she accepts a recertified replacement in August, she will get extended warranty until Nov because we warranty days for exchange and repair

Sharp will contact the customer to offer a refund for the purchase price of the unit

Sharp offered the customer an exchangeCustomer accepted and exchange is being processed

Customer was offered an exchange on 8/25/at no costThe exchange was accepted and processed on 8/25/

The customer unit was purchased in The warranty ended in The prorate exchange was offered as an out of warranty concession

Customer is out of warrantyThe customer was offered a prorated exchange as a out of warranty courtesyCustomer declined the offerCustomer is welcome to have the unit repaired at their own expense as the warranty expired on 12/1/

Customer purchased a refurbished LC70LE650U on 11/29/The refurbished model comes with a day warrantyCustomer called on 2/16/16, about lines in screenThe TV was deemed non repairableAs a courtesy we can offer a prorated exchange for out of warranty assistance

Customer purchased the unit on 8/25/The unit comes with a 1yr warrantyCustomer will be offered a prorated exchange as a courtesy as the unit is not repairable

Sharp has approved the customer for an exchange for a return authorization back to the retailer

Sharp contacted me today and offered to send me a refurbished TV, im good with that if its in a timely matter, I dont want to wait months for a refurbished TV to come available

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to meIt is a shame that it took me having to complain on them for them to take any actionI am satisfied with outcome but I will not be doing business with them again.
Regards,
*** ***