Mac's Cafe

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***. I did decline the offer
to exchange my less than month old TV for a re-certified one.Best Buy resolved the issue, not Sharp. Even though the TV was more than days old, Best Buy valued us as a customer and said with Sharp wanting to give us a re-certified TV and the misleading of how the Geek Squad worked, they would do an in-store credit. We purchased another 55" TV, Samsung, for the same price.Regards,

Complaint: ***
I am rejecting this response because: After reading the complaints from the all the consumers it seems that Sharp sells flat panel tvs that are defectiveI will be pursuing a lawyer for further action
Regards,
*** ***

As a courtesy the prorate was waivedCustomer received an exchange at no cost

Sharp has processed an exchange to a *** for the customer

Customer was advised to send in evaluation report and proof of purchase to review for out of warranty assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,

Complaint: ***
I am rejecting this response because: As I mentioned to them that I didn't purchased
a refurbished TV and I have given them since July to try to fix the problem I also read reviews about this TV and there are many complaints regarding this model for the same reasonsSo since they don't have a fix, I don't want to be dealing with this issue anymore Once again California's Lemon Law gives me the right to request from the manufacturer for a Refund regardless what their warranty statesEnough is Enough
Regards,
*** ***

Sharp agreed to cover the service callThe servicer has placed an order for the parts to repair the *** for the customer

Customer has a *** that comes with a 1year warranty for parts and laborThe unit is showing out of warrantyCustomer would be responsible for repairsIf the customer can provide proof of purchase showing the unit is under warranty, the repair will be covered

Sharp can only offer units that are in stockSharp was able to locate a TV with the 3D feature that the customer requestedThe exchange was processed and shipped via *** pro #***

Customer was offered a NEW LC70UE30U due to failed exchangesCustomer accepted and the exchange was processed

An exchange was processed for the customerThe appointment for delivery is set for 3/22/on *** tracking ***

Customer agreed to replacement and it was delivered 12/27/under Manna - ***

A case could not be located for this customerWe will have someone reach out to assistPlease have the customer contact ###-###-####, if they should have any questions

Thank you for all your help, the TV was delivered finally yesterday.Thank you,

Complaint: ***
I am rejecting this response because:
I find it hard to believe
that a electronics company in the year requires customers to hold onto paper receipts for up to a yearThat is just ridiculousI bought an HP printer from Staples a while back and something went wrong with itI did not keep my receipt but they were able to verify on their end if the item was within warranty or notI'm shocked and disappointed that Sharp cannot do the sameThey expect customers to hang on to a piece of paper for a year to prove that their item is in warrantyUnbelievable
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Sharp still has not received a call back from the customer to resolve the issueCustomer can contact ###-###-#### to go over options

Customer was offered a reimbursementSharp is scheduling to have the TV picked up by *** ***Once picked up Sharp will process the customer check

Customer has been approved for a NEW exchangeDue to stock delay the customer has also been approved for a return authorization to Lowes