Mac's Cafe

This was the second of several offers that Sharp has offered me Back in mid August, this was the offer provided by Sharp I accepted the offer only to be told that they no longer had the TV, which has been the outcome of each offer I have accepted Sharp not only has a dubious record when it comes to their 4K television line with what is obviously a manufacturing defect, but their utter disregard for customer service should warn folks not to bother purchasing these poorly made TV sets I have asked for the 80" as compensation for the more than weeks of getting the run around In lieu of that, as I have written to them and sent via FAX, I will accept the NEW LC-70UCif it comes with the full one year warranty Over the phone, I have been told it would be less than one year from the date they exchange out the new TV If they believe in the product they are selling, than I do not see how it costs them anything to offer a full one year warranty from the date I receive this replacement TV

On 10/21/the customer was provided a return authorization number to take the TV back to the retailer

On 7/23/15, customer was advised that they would be receiving a replacement unit

I am sending this email to inform you that my complaint *** has beenresolvedSharp recently contacted me to offer me the new placement TV thatI had originally been deniedThank you for your help

Customer television *** has a year parts and labor warrantyCustomer purchased the television on 10/6/Customer is over a year out of warrantyThe television was deemed non-repairableSharp will offer the customer a prorated exchange for out of warranty assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Complaint: ***
I am rejecting this response because:I have called there numerous times so they should have a
record. Someone called me today and I missed the call. So I called the number back and got told that they could send a repair person out for $100. The main problem with that is that I was told they don't make the replacement part any more. So why would they send someone out? They also said since it is out of warranty there is nothing they can do (even if it's by weeks and almost caught fire)
Regards,
*** ***

Sharp cannot exchange the customer televisionSharp will contact the customer to have an evaluation completed to see what the issue is with the customer television

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will accept a replacement microwave the same size as I had as a resolution
Regards,
*** ***

Sharp does not sell or stock panels for any of the televisions as they are not cost effective to change outCustomer is over years out of warrantyThe unit may be repairableThe customer will have to have a servicer evaluate the unitThis television came with a year parts and labor warranty

Sharp requested proof of purchaseSharp will need to confirm the TV is under warranty to set up for serviceThe customer TV was manufactured in The TV comes with a year parts and labor warrantyIf the customer cannot provide a proof of purchase, Sharp will go by the manufacture date which
is out of warrantyCustomer would be referred to a servicer to have the TV evaluated at their cost

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I will be receiving a replacement product as agreed upon. Thank you Revdex.com for your assistance!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

An exchange has been processed for the customerTracking is NVC ***

With the model being over years out of warranty, Sharp would not be able to assist with repairPer our notes this television was not deemed with a panel issueThe television should be brought to a servicer for repair

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Check *** was processed and mailed on 5/3/for $

Per the warranty for the model *** the unit has a year parts and labor warrantyWe cannot offer an exchange at no costThe television is years out of warrantyThe customer was offered a prorated exchange on 8/7/Customer advised they would think about the offer and contact Sharp backThe customer has not contacted Sharp since 8/7/when the offer was told to the customerThe prorated exchange offer is the final offer we can provide

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIm just waiting on info from Sharp on the next step
Regards,
*** ***