Mac's Cafe

This was the second of several offers that Sharp has offered me.  Back in mid August, this was the offer provided by Sharp.  I accepted the offer only to...

be told that they no longer had the TV, which has been the outcome of each offer I have accepted.  Sharp not only has a dubious record when it comes to their 4K television line with what is obviously a manufacturing defect, but their utter disregard for customer service should warn folks not to bother purchasing these poorly made TV sets.  I have asked for the 80" as compensation for the more than 6 weeks of getting the run around.  In lieu of that, as I have written to them and sent via FAX, I will accept the NEW LC-70UC30 if it comes with the full one year warranty.  Over the phone, I have been told it would be less than one year from the date they exchange out the new TV.  If they believe in the product they are selling, than I do not see how it costs them anything to offer a full one year warranty from the date I receive this replacement TV.

Sharp agreed to cover the repair of the Television. Service was completed on 7/26/16. A follow up call was made to the customer on 7/27/16. Customer stated he was out of the country and would call back if needed.

Sharp requested a proof of purchase from the customer to proceed in the review of exchange. Customer has yet to provide the proof of purchase. Per Sharp warranty, we have the right to offer a refurbished replacement as stated in our warranty statement.

Customer was contact AIG which is an extended warranty company. An exchange was processed for the customer per AIG on 2/1/16. Tracking information [redacted]

Customer was contacted to have service set-up, customer advised that the television was already repaired. Customer will contact Sharp if additional service is needed.

Customer received an exchange on 5/19/15. This exchange was a NEW Television not a refurbished model. Sharp has requested a copy of the servicer evaluation for review. Once received Sharp will review for out of warranty options.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:I believe that Sharp Corporation should have channeled my request to the appropriate area for speedy remedy. Although my issue could be graded as "insignificant" the breakage of three rubber wristwatch bands make three nice time pieces useless. By the way, two of the wristwatches are of limited value/cost, a third one nears $300.-Finally, there is no remedy to the issue since the rubbery bands have "dedicated shapes" and replacements are NOT available.I have reviewed the response made by Sharp to complaint ID [redacted], and find that their resolution is NOT satisfactory to me. 
Sincerely yours,  
[redacted]

Sharp cannot match up any records of the customer information. Does the customer have a case number? The notice states that the customer purchased the television on 2/2012. The television comes with a 1 year parts and labor warranty. This would put the customer unit over 2 years out of warranty.

Tell us why here...               A repair was issued to the customer for her replacement TV; the repair wasdeemed successful. We performed a courtesy call with the customer and shestated everything is working perfectly fine....

We informed the customer shouldshe have any concerns to give us a call back. This case has been classifiedclosed.

An Exchange was processed for the customer via [redacted]. The exchange delivered on May 20, 2016.

Customer was offered a repair at no cost due to escalation. Customer advised that they had already replaced the television.

The unit was in for repair and the issue could not be duplicated. The unit was working as designed. The unit was shipped back to the customer.

Sharp cannot locate a casefile for the customer. Sharp Televisions come with a 1 year parts and labor warranty. Customer will have to contact Sharp to create a casefile to see what assistance can be offered.

Customer purchased her TV on 7/1/2012, the TV comes with a 1 year parts and labor warranty. Customer called in to Sharp on 2/20/15 to report that the TV has lines in the screen. At this time the customer was out of warranty for over a year. If customer can provide the requested proof of purchase and...

the TV was under warranty Sharp will assist.

Sharp tried to contact the customer on 8/18, 8/20, 8/21, and 8/25. Sharp also mailed the customer a call back letter. Sharp will cover the repair of the television when the customer returns our calls.

Sharp warranty listed in the owners manual states that Sharp has the option to repair or replace with a refurbished replacement. Customer was offer a refurbished replacement with a 6 month warranty. Customer stated that he will contact Sharp back. To this day we are waiting on the customer to...

respond.

Sharp has set the customer up for an evaluation of the television in question. The apt is set for 10/10/15.

Customer was offered a [redacted] Streaming Stick to resolve the connection issue they were having. Customer accepted and the [redacted] was ordered for the customer.

Customer was approved for a reimbursement. Sharp has left a message on 2/1/17, 2/2/17, and 2/6/17. Once the customer contacts Sharp we will begin the reimbursement process.

Complaint: [redacted]
I am rejecting this response because:I WAS TOLD BY A SHARP CUSTOMER SERVICE REP THAT I WOULD GET A FREE...

REPLACMENNT TV BECAUSE THIS WAS A KNOWN ISSUE. HE DIAGNOSED IT CORRECTYL OVER THE PHONE. A BRAND NEW SHARP 60 TV COST 999.00 AT [redacted] AND I WAS OFFERED A REFURBISHED TV THAT I STILL HAVE TO PAY 852.00 WITH A 90 WARRANTY THAT I DO NOT GET TO SEE FISRT AND I AM EXPECTED TO PAY FOR IT SITE UNSEEN. THAT IS COMPLETELY UNACEPPATABLE. I WAS ALREADY TOLD THAT I WOULD GET A FREE I SAY AGAIN FREE TV REPLACEMENT. SO I AM EXPECTING A FREE TV REPLACEMENT STORE CREDIT TO BUT ANOTHER TV AT [redacted] AND A FULL REFUND INCLUDING THE MONEY THEY MADE ME WAS TO GET THE TV DIAGNOSED. I THINK I AM NOT BEING UNREASONABLE AT ALL. I WAS ALREADY PROMISED A FREE TV. THEY SHOULD DO THE RIGHT THING AND STAN BEHIND THERE PRODUCT I PAID 2100.00 DOLLARS FOR. I WENT TO [redacted] AND TALKED TO THE MANAGER AND TOLD HIM ABOUT THIS AND HE SAID THAT MY TV SHOULD HAVE LASTED AT LEAST TEN YEARS. A NEW VERSION OF MY TV IS HALF THE COST OF WHAT I PAID AND I AM SURE SHARP EVEN WITH SENDING ME A NEW REPLACEMENT WILL STILL HAVE MADE MONEY. THEY CAN GIVE ME A FULL REFUND AS A STORE CREDIT OR SEND ME A CHECK OR A BRAND NEW TV WITH A FULL WARRANTY.
Regards,
[redacted]