Mac's Cafe

Complaint: [redacted]
I am rejecting this response...

because this is unacceptable. Back-light failure is a very common problem in these models and has yet to be properly addressed by the company. ANY other LCD can have these lights replaced if/when they fail, but not SHARP? Completely ludicrous! Expecting the customer to then out-of-pocket even MORE money for a refurbished TV of the exact same model which will undoubtedly suffer the same fate as the previous one is horrible customer service and should not be rewarded.
Regards,
[redacted]

I am rejecting this response because:
we did have the servicer check the television. As I stated in my original complaint the issue is that the company  ceased the production of the part required to fix the tv forcing customers to have to buy a new television. This is unethical.

Complaint: [redacted]
I am rejecting this response because:  Hi again, and in truth I am not rejecting...

the resolution offered by Sharp Electronics in regards to my case.  I imagine "after you contacted them" they found a TV set that was of equivalence with mine and decided to fiiiinally accept a correct replacement for me, which make me LOL... I am just having an unexpected and unfortunate further issue with the company.  After they originally trouble shoot my set and specified that returning it to them to get it repaired "was not an option because it was irreparable", they decided to just send me another one altogether.  So I took down the set from the wall mount and put the spare TV from the guest room and disposed of the broken TV with the premise that it was irreparable garbage based on what they told me.  Now unfortunately they're refusing to hand me over the other replacement TV because "the shipping company is expecting to put the old broken TV back in the box to send back that its the shipping companies' policy"... You just can't have justice sometimes LOLOL...Any suggestions???
                PS:  I lost faith in the company from the get go so I tape recorded EVERY CONVERSATION we have had from the start, let me know if this is of use to you and I'll gladly send them to you.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: model being offered has a much lower Msrp than my current set from sharp.  Current set has a Msrp...

of $3,199. Model being offered can be purchased from [redacted] for $1,297.  In reviewing sharptvusa.com Model N9000u has the same Msrp of $3,199 as current set.
Regards,
[redacted]

Revdex.com:
I have accepted that the repair was made , but I am dissatisfied that a company will replace a newly purchased television with a refurbished television. When the service person came a replaced a power circut board the television opereeated for a total of 10 minutes. I had to run out to his car and call him back.  He placed another circut board and the television has been operating.  I will inform everyone I know and many on social media not to purchase ANY Sharp products. They replace new products with used products. To me that is a "shoddy" way to operate a business.  No integrity with this company.
I have reviewed the response made by the business in reference to complaint ID b, and find that this resolution is satisfactory to me.

Customer repair was completed on 1/17/17.

Customer TV was exchanged on 2/17/16. Delivered on 2/26/16.

Customer agreed on Friday, July 15th to a replacement of upgraded recertified model [redacted]. Replacement was shipped yesterday via [redacted] - [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and find that this resolution is satisfactory to me.
Regards,

The model [redacted] comes with a 1 year manufacture warranty. The customer TV was purchased on 11/23/13. Customer called on 12/21/16, stating a blotch in the picture. The customer was referred to a servicer as the TV was out of warranty. The TV was deemed non-repairable. The customer was...

offered a prorated exchange due to the TV was out of warranty over two years. Sharp cannot provide a replacement for free of charge.

Customer was offered a refurbished exchange. The customer declined the offer. Customer stated that she will only accept NEW. Sharp advised that we can only approve for a refurbished model. Due to customer being out of warranty they have the option to contact the extended warranty.

Never received the check from Sharp. I did everything they asked, they took my tv and I signed and confirmed they received my release

As a courtesy a replacement tray has been ordered for the customer. They should receive it in 3-5 business days via FEDEX.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer was offered a refund of $652.99. Customer accepted the offer and the check information was sent to corporate for processing. Customer should receive check in about 7 days.

Sharp will need a copy of the purchase receipt and evaluation to review. Also, the serial number is needed. Customer was advised that if the unit was under warranty then the repair would be covered.

Sharp offered the customer an exchange. Customer accepted. Exchange was processed and the tracking is [redacted]

Complaint: [redacted]
I am rejecting this response because:
I have done a factory reset on my unit and once you hold down the input and volume down button it turns the tv on, you then press the volume down and channel down at the same time and it shows all your tv info, the date specified by the manufacturer is incorrect by more then a year. And I know a tv built in "2012" like sharp is stating would not have new software in it. Or a newer dom. I am still in the process of trying to locate proof of purchase I have [redacted] working with me, it is a shame to know sharp will not step up and fix a mistake knowing it's an ongoing problem with this specific model tv. Thank you!
Regards,
[redacted]

Customer has been advised that the exchange will come with a 1 year warranty. Exchange has been processed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]