Macy's

[redacted] *** [redacted] May 22, [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in [redacted] Dear [redacted] ***: I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Upon review, I found that your furniture purchase for $1,(including delivery and tax) was charged to your Macy’s account on February 15, You received an Associate Discount in the amount of $resulting in a new balance of $1, Account notes show that your purchase qualified for a Month Special Event Promotion with an Expiration Date of March 16, When you did not pay the full balance by that date, $in deferred interest was charged to your account In further researching this matter, I contacted our Store Manager at the [redacted] store location, and confirmed that their senior sales associate explained the month promotion Prior to the furniture purchase being charged to your Macy’s account, you were required to read and confirm the purchase was being placed on a month Special Event Promotion before clicking the “Yes” button on the store register key pad In addition, you received monthly billing statements reminding you that “You must pay your Special Event balance of $1,in full by March 16, to avoid paying deferred interest charges.” The statement also included an Activity and Promotions Detail that provides payment information made on the Regular and Month Special Event When you called on May 14, 2017, this was explained to you, and as a courtesy, our supervisor removed $in deferred interest Since you were properly notified about the month promotion, I must decline your request to remove any remaining interest For reference, I am enclosing copies of billing statements for the periods ending February 18, 2016, February 17, 2017, and March 20, We thank you for the time you took to bring your concerns to our attention I hope that you can understand our position on this matter although it may differ from your own If I can be of any further assistance, you may contact me directly at the telephone number listed below Sincerely, Regina MMacy's Executive Office ###-###-#### Extension [redacted] Enclosures /mailed May 22, cc: [redacted] ***, Revdex.com [redacted] , Store Manager

[redacted] *** [redacted] November 5, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in [redacted] On behalf of Department Stores National Bank: Contact Date With Customer: October 30, 2015, via telephone call Complaint Summary: [redacted] filed a complaint as an application was processed fraudulently in one of our [redacted] stores with his personal information He asked that all of the fraud charges be removed and we remove the account from his credit bureau Resolution: I apologized to [redacted] for this experience he has gone through I confirmed that all of the fraudulent charges have been removed and we have requested the Credit Reporting Agencies to update their records and remove this account He was appreciative of the call He also stated he is willing to prosecute the thieves if we have found them I assured him that we shared that with the fraud team Andrea H Macy’s Executive Office ###-###-#### cc: [redacted] ***, Better Business Bureau

Dear [redacted] ***,We are in receipt of Revdex.com Complaints # [redacted] We have resolved all matters as expressed in the complaintsBased on this, we consider these matters closed satisfactorily.Thank you.William A.Macy’s Executive Office###-###-####

Dear [redacted] ***, This is in response to complaint ID [redacted] The customer confirmed that the sofa cover was delivered on 12/30/The customer stated she now considers this resolved as does Macy'sWe consider this matter closed Sincerely, Jennifer C Macy's Executive Office

[redacted] *** [redacted] January 27, [redacted] Re: Revdex.com ID [redacted] Macy's account ending in [redacted] - closed Dear [redacted] : I am in receipt of your most recent complaint forwarded to Macy's Executive Office by the Revdex.com As a representative of this office and because I am familiar with your file, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) I apologize if my previous response did not address your concerns I understand your disappointment that the $in deferred interest from your Special Event Account was assessed once the promotional period ended in November As stated in my letter dated December 31, 2015, each of your billing statements did contain a written notice on the first page stating “You must pay your Special Event Account balance showing a payoff due date of November 3, to avoid paying deferred Interest Charges” Unfortunately, we must respectfully decline to remove the interest because it was properly assessed [redacted] , we truly do value your business and we regret that you closed your account Although we don’t want to lose you as a customer, I have to decline your request for a gift card or adjustment as we did not make any errors in this situationIf I may be of assistance on another matter, please contact me at the number listed below Sincerely, Janice D Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

I would like the company to honor the coupon to the purchases that I made yesterday and confirm that I can use the coupon to purchase other merchandise that I ended up leaving because I was told that I could not use the couponCredit my credit card the applicable discount that would have applied when using the VETCoupon

Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns To ensure our customers receive the services and merchandise that they have learned to expect from Macy’s we no longer offer our long distance delivery servicesUnfortunately, these services resulted in lower customer satisfactionOur warehouses are able to deliver to addresses within a specific range of the warehouseIf you are outside of that range, we are unable to complete an order for youPlease accept my sincerest apologies for the inconvenience this has caused youMacy's considers this matter closed Be assured the feedback you have provided will be sent to the appropriate department for review Sincerely, Macy's Executive Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI got tired of waiting for someone to do their job, and just used the [redacted] gift cardI'm tired of wasting my time and energy with Macy's, which is what they wanted in the end Regards, [redacted]

September 08, [redacted] ***Marketplace Resource ConsultantCincinnati Revdex.com Re: Revdex.com Complaint ID: [redacted] Dear [redacted] ***: I spoke with [redacted] by phone to resolve his complaint and to apologize for any inconvenience he experienced with authorization holds while ordering on our macys.com websiteMrBharath is satisfied that all issues have been addressed for himIf you have any other questions, please do not hesitate to contact me at the phone number listed belowSincerely, Marjorie B.Macy's Executive Office###-###-#### Extension *** cc: [redacted]

Dear [redacted] ***, We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank you

[redacted] *** [redacted] June 15, [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in [redacted] (closed) Dear *** [redacted] : I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) Upon review, I found that your billing statement for the period ending March 22, 2017, had a $balance with a $minimum payment due by April 18, When we did not receive a payment by that due date, your account was assessed a $late fee and $interest charge resulting in a $new balance with a $minimum payment due by May 18, Per the DSNB Credit Card Agreement, if you have been paying less than the New Balance on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received The minimum interest charge is $ This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement which may result in a statement with interest only You can avoid being charged interest by paying your account balance in full every month by your payment due date My review found that the fee was properly charged Applying this billing policy to your account, the $interest charge on your May 22, 2017, statement was for interest charged on your account balance between the last bill date of April 21, 2017, and the date (April 29, 2017) that your $payment was applied to your account On June 13, 2017, I removed the $interest as a courtesy resulting in a zero ($0.00) balance on the account Had you paid the $interest charge and not made any new purchases, you would have had a zero balance the next month and would not have been charged interest on the interest charge I closed your Macy’s account on June 13, 2017, per your request To clarify, the Macy’s account was activated when you used it on March 1, Thank you for bringing this matter to our attention and for giving me the opportunity to respond If I may be of additional assistance, please contact me at the number listed below Sincerely, Regina MMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

[redacted] *** [redacted] April 3, [redacted] ** [redacted] Re: Revdex.com - ID # [redacted] Macy's account ending in [redacted] Dear *** ***: I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) We sincerely regret any frustration you may have experienced regarding the interest charges on your Macy's account noted above Per the DSNB Credit Card Agreement, if you have been paying less than the Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is receivedThe minimum interest charge is $ This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement which may result in a statement with interest onlyYou can avoid being charged interest by paying your account balance in full every month by your payment due date My review found that all fees were properly charged Applying this billing policy to your Macy’s account, the $interest charge on your January 1, 2017, statement was for interest charged on your account balance between the last bill date of December 16, 2016, and the date (January 2, 2017) that your $payment was applied to your Macy’s account When no payment was received, the $charge carried forward to your billing statement for the period ending February 14, Your statement balance included $in new purchases, a $late fee and a $minimum interest charge, resulted in a new balance of $with a $minimum payment (including a $past due amount) due by March 13, When no payment was received by this due date the account was charged a $late fee and a $interest charge On February 23, 2017, you returned the items from your order # [redacted] under receipt # [redacted] and a $credit was applied to your account The billing statement for the period ending March 17, 2017, (copy enclosed) included your return merchandise credits, however since no payment was received by the payment due date, the account was charged a $late fee and a $interest charge Although your statement shows a credit of $from returned merchandise, a payment was still required on your account per the terms of the DSNB Credit Card Agreement Please note, returns and credits are not applied toward your Minimum Payment Due On March 24, 2017, as a courtesy to you, a $credit was applied to your account for the expedited shipping fee from your order # [redacted] In addition, I removed $in late fees and $in interest charges resulting in a zero ($0.00) balance on the account [redacted] ***, thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please contact me at the number listed below Sincerely, Janice Doerter Macy's Executive Office ###-###-#### Extension [redacted] Enclosure cc: [redacted] ***, Revdex.com

December 23, 2016Dear ***:I am in receipt of your complaint [redacted] We contacted the customer and offered an accommodation of 100%The customer is accepted the offer and Macy's considers the matter resolved.Thank you,Macy's Executive Office Sincerely, Sue M.Macy's Executive Office###-###-#### Extension ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for resolving the issue and the clear explanation of what happened Regards, [redacted]

January 05, [redacted] *** re: Revdex.com Complaint ID: [redacted] Dear [redacted] : On behalf of Macy's Executive Office, please accept my sincere apology for the concerns surrounding your gift in order # [redacted] Appropriate inspection should have prevented the original concern of security tags being left on your jeansAs you stated, those are being returnedI did reroute the reshipment back, as wellThe order should presently have a full refundYour experience with our customer service representatives is being reviewed and it is part of Macy's Executive Office's role to respond to coaching opportunitiesThat does go far to improving our standards of serviceYour comments and recommendations are appreciatedThank you for responding to my emailsThe jeans are being sent to you compliments of Macy'sPlease inform me if you have any other questions or concernsSincerely, Marjorie B.Macy's Executive Office###-###-#### Extension *** cc: [redacted] ***, Cincinnati Revdex.com

September 6, [redacted] *** Re: Revdex.com Complaint ID# [redacted] Dear [redacted] : I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy's Executive Office As a representative in this office, I was asked to review and respond to your concerns Please accept my sincere apology for any inconvenience or frustration this matter may have caused youGift cards purchased through third party vendors are not promoted, funded or the responsibility of Macy’sAs such, I must regrettably, decline your request for a refundPlease contact the company you purchased the gift card from directly with any issues you are havingI am truly sorry that I am unable to provide further assistance [redacted] , I hope you can understand our position on this issue although it may differ from your ownIn order to maintain the outstanding level of service to which we aspire and to ensure the efficiency of operations, it is necessary to maintain and adhere to specific policies and procedures in order for each of our customers nationwide to receive fair and consistent treatmentWhile we would like to reply favorably to every customer, it is not always feasible If I may be of assistance on another matter, please feel free to contact me at the telephone number listed below Sincerely, Monique M.Macy’s Executive Office###-###-#### Extension *** cc: [redacted] ***, Revdex.com

October 29, [redacted] Revdex.com Case # [redacted] Dear [redacted] : Dear [redacted] ***, We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank you Sincerely, Melissa U Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This incident happened almost a year ago and the Business expect me to still have the cards and paperwork? I don't think that is very reasonableFor your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***well, I heard from Macy's and lots of talk but not so much action, so fat received $of $rebates and $outstanding, so not sure how much longer I have to wait?in macus rebate center correspondence, I noticed geargia address mentioned by rep so not sure ifniy was lost, sent to wrong place or what, don't really care not for me to research, I just want what I'm owed[redacted]

Revdex.com:Thank you for taking the time to assist me with this matterI hope Macy’s restructures their priorities with consumer relations moving forwardAs businesses grow they tend to forget about the little things and oversee their passionate customers like myselfAs this appears to be resolved I do not see myself returning anytime soonThe gentleman at the store emberrassed me and made a mockery of my efforts that dayHe was “the manager” and I had nobody to result to and it took almost two months for someone to listen I have reviewed the response made by the business in reference to complaint ID 12678346, and find that this resolution is satisfactory to me Regards, [redacted]