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Mad City Windows & Baths

5020 Voges Rd, Madison, Wisconsin, United States, 53718-6928

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Mad City Windows & Baths Reviews (%countItem)

We are very happy with our new windows. The look great, provide more functionality than our old windows and are very easy to use. The installers did a great job, were very courteous and professional. Strongly recommend these guys.
Job only took 1 day to install the windows. however, they did come back to do some cleanup work on the trim. I especially appreciated this as it showed their commitment to making sure they did the job right and that the final product looked great.

We love our Mad City Windows, it helped our Old Farm house with heating and cooling immensely. They are professional and do good work.

We had a custom pergola installed this fall. It looks fantastic, and working with Mad City was great!

Great windows and installation was quick and efficient.

Bath tub and stand up shower are very nice. Installer was very good and professional.

On Oct. 31, 2018 Mad City installed a shower conversion in my home at a cost of $11, 778. I noticed that the shower doors did not have a complete guide track so the doors were off the bottom guide and were often hanging loose on the track. There was a small dual track guide but only about four inches long. The track guide was loose and often fell off the track and only one of the doors was supported on the bottom on the guide, thereby leaving the bottom of the door suspended above the track if it was not on the plastic guide. I contacted Mad City about the situation in early January 2019 and couldn't talk to anyone in the service Department about the issue unless I filed a written request reporting the problem, and then service would contact me and set up an appointment to come out and see the situation. ( I was this was part of their guarantee procedure and reviewing the procedure they provided it was. I submitted the complaint form / request form Jan 6, 2019. I was contacted by *** from Mad City's service dept. on Jan 8 and confirmed the info on the complaint form and that I requested a plastic guide the length of the bottom track for the doors. She told me the manufacturer only provided the short approximately 4 inch strip. She stated she would contact the manufacturer and would see if they could a longer strip. On Jan. 10 and told mf the manufacturer wouldn't provide a longer piece of the plastic guide. (*** did not follow Mad City's procedure for setting up an appointment and sending someone to look at the shower or see if somehow the issue could be resolved.) I told that for an over $11000 shower conversion I expected Mad City or the manufacturer to fix the problem. Having no satisfaction from *** and the company's service and warranty I called Mad City and left a message on ***'s (***) voice line explaining my encounter with Hana and her lack of service and requested he contact me to see if the guide could be fixed; I also told him that I considered it a rip off to pay what I did and not have the problem solved. Receiving no answer from *** by today I called his office again today (Jan. 15 requesting he do something to alleviate the situation. Again I did not hear from him.

(I did not contact Mad City prior to this time because my wife was undergoing surgeries for her heart during this period. She's had three surgeries between mid November 2018 and Dec 23 2018). Now that she is recovering I have started the process to have the issue with the shower resolved)

I followed the procedures Mad City established to resolve a complaint issue. Mad City did not follow thei9r own procedures. They did not set an appoitment to inspect the issue for the complaint; *** seemed to resolve everything by herself violating the company's established procedures.

I can only assume that snce Mad City has received my payment and the lack of response from *** they have no intebtion of trying to repair the problem or resolve the issue.

Mad City Windows & Baths Response • Jan 16, 2019

We now have an appointment set for 1/17/19 at 4pm for our *** to come out and look at the concerns that he has with his shower door. We have been in touch with *** for the past week regarding his concerns via the phone and we do apologize for the delay in getting someone out to take a look at it in person.

Mad City Windows & Baths Response • Jan 29, 2019

The shower door concerns were addressed on 1/28 and this as been resolved

Customer Response • Jan 30, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

***

The issues with the shower were resolved 1/25/19 but only after three calls (one to the Mad City service Dept. and two to ***, the response from *** came after he received the complaint I filed with the Revdex.com; the first service responder did not resolve the issue and a second service visit had to be made to resolve the issue with the door. They did not schedule an appt. to check the basis of the complaint as they state in their service complaint procedures. As I requested in my complaint I expect the business to offer a partial cash refund on my bill for the time and effort I had to devote to getting the problem resolved.

Product looks nice but not good quality. I feel like I was falsely explained about the "new wood" and "treat for mold". Scraps of insulation used behind the wall. My faucet leaks and I have to wait 24-48 hours for a service call. Waste of water.
The price I paid and the quality and the staff that installed was not worth the price. The only thing they did do is get it thrown in in a day!!!

They were all friendly and finished on time despite running into some unexpected challenges. I would absolutely use them again in the future.

Salesperson was great--knowledgeable and friendly. Installation was on time, however installation not done correctly. When I reported the issue it was promptly resolved. Love the warranty!

Mad city dis an amazing job! what I though was a big project they completed in one day and it looks great.

We had a WONDERFUL experience with Mad City! They replaced both our windows and bath tub. They were incredibly patient and willing to work with us, and made sure to get us the best deal possible. The final product was amazing, and looks a million times better than our original windows and bath tub! They are very prompt and efficient with their services as well. Very friendly and helpful employees! I would highly recommend them to anyone!!! Thanks Mad City!!

We absolutely love the work done on our bathroom. Every Mad City employee was friendly and knowledgeable about the entire process. Total perfection and professionalism from top to bottom.

We are extremely happy with our windows that were put into our vacation mobile home. The work crew was very efficient, polite, and clean. They worked all day with minimal breaks. The trim work was great. Very happy!

Very efficient, professional, and fast. Customer service responds same day and my windows look beautiful.

We recently had installed a walk-in shower with a curved shower curtain rod, hand-held shower head, and a handrail due to mobility issues from young onset Parkinson's Disease. From the start Mad City was easy and helpful to work with. The salesman who came to our house was fantastic to work with. He was conscientious and helpful in creating a shower system that meets our needs and works into our budget. The products they sell are high quality, for example the shower walls and floor all have microban in the plastic, which stops microorganisms from multiplying on the surface of the walls and floor of the shower. The floor of the shower is reinforced so there is no bounce when moving around in the shower. Almost every aspect of the shower can be customized, the colors of the walls and floor. The walls also come with custom embossed design or print design. Mad City also has a fantastic warranty for the product and installation.
Once the custom shower came in Mad City was able to schedule installation within a week. On installation day only one guy came which made me a little nervous that the job would not get done in 8 hours. But the entire job was done in about 6 hours. He was very polite, professional and hard working. He kept his work space and path through the house clean and organized and when it came to installing the shower curtain rod, handrail and four corner shelves I got to pick exactly the height and location. The walls go floor to ceiling which gives it a nice seamless look and you don't have to worry about mold on the drywall above the standard shower walls.
There are only a few things I wish were a little different. I thought the handrail would be one piece but it has end caps and the edges are a little sharp and could allow water to settle in. I also thought the shower handle would sit closer to the wall, and I thought the drain cover would sit flush to the floor of the shower. It is a metal plate and have caught my toe in the drain indentation which was a little startling. These are all things that I thought would be different but I can live with.
Overall Mad City is easy to work with and offer a great product. In a few years we will be getting a picture window replaced and the roof reshingled and already planning on using Mad City.

We could not be happier with our surround in our master bedroom bathroom! We experienced great customer service from the first point of contact. Everything about the product was explained thoroughly, Ryan, our sales rep answered any and all questions we had and our new shower was installed within 2 days! They repaired the existing damage from the small water leak we had and when our call began lifting a bit they were here within a week to repair it! We financed our product which we received an exceptional payment in and they even widened or existing shower! Easy to clean, easy to use and it looks amazing! I would ABSOLUTLEY recommend Mad City to ANYONE who is looking to upgrade/update what they currently have!!!
Thank you so much for working with us and our hectic schedule to ensure install went smoothly.

Mad City did an amazing job explaining everything to us and making sure everything was clean and neat. they worked really fast to put in all of our windows and very helpful with all of our questions and VERY reasonably priced. I would recommend them to all of my friends and family. they were very friendly as well. the window trim they put on the windows was beautiful too, WAY more than we had ever expected.

We were extremely impressed with mad city windows and the job they did putting in our windows. Everyone from the customer service department to the installers did everything they could to help make the process as easy as possible. We would definitely recommend mad city windows to anyone looking for a fantastic company to work with.

I needed new windows for my home so I researched and met with several companies. I chose Mad City and couldn't be more pleased with all aspects of the process from the beginning to the end. Thse product was exactly what was advertised, the installation was seamless. I would recommend this company and their products to anyone looking for superior windows at a fair price.

Installers pay great attention to detail and products are great quality. We put two new huge windows in our living room and our electricity bill noticeably decreased.

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Address: 5020 Voges Rd, Madison, Wisconsin, United States, 53718-6928

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