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Mad City Windows & Baths

5020 Voges Rd, Madison, Wisconsin, United States, 53718-6928

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Mad City Windows & Baths Reviews (%countItem)

Buyers beware. After being approached at a movie theater by a representative, we scheduled an appointment for a quote. They told me to expect a call within an hour to confirm the appointment we scheduled. They did call within the hour and I confirmed the appointment.
The next day, they called me four times and texted me twice within 5 hours while I was at work. The calls came from three different numbers (which may just mean they have three different phones from which they call from, but it still made me a little nervous). I answered the fourth call just to get them to stop calling...the purpose was to reconfirm what we already confirmed.
The next morning, I called to cancel the appointment because I wasn't comfortable with the level of pressure they already exhibited over a free quote. I called one of the numbers and there was no answer...the call just hung up on itself. That made me more suspicious. I tried one of the other numbers and reached a voicemail that did say Mad City Windows, and I left a voicemail cancelling the appointment. In the message, I explained why I was cancelling and said specifically, "Do NOT send anyone to my house tonight."
Unfortunately, it gets worse from here. A young man showed up at our home anyway. I told him that I left a voicemail cancelling the appointment that morning. He said he was never told of the voicemail. I explained to him that I cancelled because I wasn't comfortable with the level of pressure they showed, including all the calls, over a free quote. He said, and I quote... "Well, my sales technique isn't based on pressure at all, and I DID drive a little way to get here, if I could just come in you can still get the free dinner for two..." I cut him off at that point and said we were not interested, apologized for the inconvenience, and told him to take care.
Unfortunately, it gets even worse from here. Within three minutes, we received a call from them. My girlfriend answered the call out of frustration and the woman who called us argued with her. I'm pretty non-conflict-oriented because I understand people have jobs to do. I took over on the phone call and calmly REexplained why we cancelled the appointment.
First...she tried to guilt trip and bribe me, saying the guy drove all the way from Madison, and we can still get $50 for dinner if we let him in. I said no. She then said that they never got any calls this morning. I told her that I tried one number and got no answer, but tried another number and left a voicemail. She tried saying that they answer their calls 24/7 and they never got any calls. (BEWARE...NOW SHE STARTED LYING, HUGE RED FLAG. It's a window company...there's no way they have 24/7 answering service to begin with, and...I called TWO different numbers with no answer.)
She then said, "Well, I mean, you DID confirm the appointment, do you understand our view?"
I responded again saying that I LEFT A VOICEMAIL, it's no longer my issue. She needs to check voicemails. At this point, she became spiteful and rude, saying (quote), "Again, you CONFIRMED the appointment, and then you're leaving voicemails on random phone numbers..."
I cut her off at that point and got stern, telling her I wasn't interested before and now I will never be interested in their service. She then said rudely, "Well I hope you have a merry Christmas anyway."
I'm in awe of just how embarrassingly inappropriate this company is. They appear to he a real company, but I will certainly NEVER allow them into my house to check out our home's entry points. They made me nervous, were pushy, argumentative, called me a liar, and were unprofessional.
Please...do not allow this company in your home. I am suspicious of their intentions now and appalled at their disregard for basic professionalism and respect.

We are really happy with our new windows and front door! The sales person was professional and easy to deal with. Same with the guy that came to take the measurements. Lastly, the crew that came to install the windows and door worked efficiently, removing all our old windows and installing the new ones, all in one day. They did a great job, including the finishing details and clean up. We would definitely recommend Mad City Windows!

We recently purchased 2 patio doors from Madcity. Good price, good quality, one-day installation. Overall would definitely recommend to others.

Our bathroom remodel from tub to walk in shower turned out beautiful. Working with everyone from mad city baths was very easy to do. They took care of everything from financing,permits,tare down, installation,plumbing and disposal. Everything and everyone we're great to work with.

NEGOTIATION PROCESS
This was the only part of our project that could’ve gone better. Rather than giving us a grossly inflated price, then whittling it down with endless cuts via discounts and promotions, we would’ve preferred a realistic price from the start and negotiated from there. As it was, we ended up going back and forth for days, until the price had been reduced by almost 50%. We understand this is a psychological ploy to make us feel like we got a good deal, but it’s a waste of time on people who have undergone dozens of home-improvement projects.
PROJECT MANAGEMENT
Mike is the best project manager we’ve ever worked with by far—great at communication and covering every detail, no matter how small. He and his staff were always friendly, and Mike was responsive to all our issues and requests, sometimes even anticipating and addressing them before we could bring something up. He guided us through what would happen at each stage and took dozens of photos to show our house before, during, and after construction. Despite unforeseen damage to our roof that wasn’t accounted for in the estimate, Mad City honored the contract, and Mike ensured the quality of materials and construction was as professional as if we had paid for the extra time and supplies.
CONSTRUCTION
The length of time for construction took longer than expected, but it’s understandable with how busy the industry is as a whole. The staff did a wonderful job installing both our roof and siding. They also took great care in maintaining our landscaping, and their cleanup was nearly immaculate. We are very pleased with the outcome and would definitely use Mad City on future projects.

We had 2 bathrooms installed about 2 years apart. Very happy with the work and product, and no more mold !!!

I had all my windows replaced. From the first sales person to the people installing, they showed up as stated. Completed the job and where very friendly. Had a few issues with some of the windows, called and they promptly sent someone out, ordered parts and got it taken care of. Am happy with the service.

Awesome estimator
Very helpful and friendly customer service
Installers were fast and professional

We had been thinking about doing new windows for a couple of years but never thought the time was right. I am so happy that Mad City Windows and Bath stopped by and provided us information. We set up an appointment to discuss our window options and ordered them right away. When it came to the installation process, the installers were very professional and extremely friendly. They cleaned up so well after they left, you didn't even know that they were there. My new windows are phenominal and can't wait for summer to be able to open them without having to use the cranks!

Very professional and easy to work with.
Completed 2 projects on time and cleaned up space after. Would recommend to anyone.

Expert siding installation! Big job got bigger, and they still met their timeline! Once the old siding was removed we discovered major damage to the underlying wood. Mad City’s team of extreme professionals went to work to remove and replace all the rotted wood. They knew exactly what needed to be done and how to do it, in the most effective and efficient manner. The workmen and women maintained a very tidy workspace. Now I have a beautiful home with reduced energy bills and jealous neighbors because our home looks amazing! Thank you, Mad City!

Very rude customer service and cussing at me. The sales manager was very rude and disrespectful on the phone. I will never ever use their service ever ever ever! It doesn't deserve any stars but their making me put one to continue.

Mad city windows was a pleasure to deal with, from the salesman to the installer , and customer service, will definitely be buying from them again.

We are very happy with our new windows and have been very impressed by the level of service/professionalism from everyone on staff from the salespeople, schedulers and installers.

When the appointment was made for the representative to come out and give an estimate they were well aware we were looking to re-model our main bathroom. The entire bathroom. Not until the representative had been in my house for 45 minutes did he reveal Mad City only does work on the actual shower area, and the rest of the re-model would have to be handled by a separate contractor. Also, never once did they reveal the representative would be in my home for 3 hours! I practically had to throw the man out of the house! He spent the first 1.5 hours telling us how wonderful, award winning and respected Mad City is in the business community. The rest of the time he tried in vain to sell me a shower that was so far off the mark, it still amazes me. I will not even get started on the unbelievably out of this world pricing I received. Every time I told him he had to leave, he would ignore it and continue with his pitch. This is Company is a disgrace and the reason average people do not upgrade their homes as they should. They should not have a high Revdex.com rating.

Customer Response • Dec 07, 2018

I would like an explanation and call from the Company.

Mad City Windows & Baths Response • Dec 11, 2018

To Whom it may concern,

We apologize for your experience with your Bathroom estimate. We strive for excellent customer service and attention to detail. When we visit with a homeowner, unlike the majority of contractors out there, we do take time to properly measure and inspect the project being considered, go through all the details of the project in terms of style, colors etc. and give an exact price in writing. To do this properly it does take some time however it's well worth the investment versus a typical contractor appointment that lasts 15 minutes and you don't know what you are getting and often times a ballpark price. The majority of other large/professional Bath remodeling companies have very similar processes such as ours you will find if you receive further estimates.

Regards,

***

*** Mad City Windows & Baths

Customer Response • Dec 12, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

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Regards

Salesman was great and very convincing. This is a NARI organization and was at the NARI show in Milwaukee in October. Contracted with them to replace current tub in bathroom with new walk-in shower. Removal and installation was a nightmare. The crew was pleasant but it took them all day into evening. Very noisy and dusty - they did not use tarps and my whole house was covered in dust. They broke wall tile and had a two in gap in floor because they did not measure properly. Shower was not level and doors did not close. Shower doors not coated properly and doors and smudges did not come off. They ordered new door and spacer for floor. Waited a month for new parts. When team came to fix all issues, the piece for the floor is white. The new shower install is grey and bathroom is peach and black - it looks terrible. Service manager seemed put out with my questions and concerns. He has not yet contacted me about the last repairs and the tile that was broken has not been repaired yet either.
They may do a good job with roofing and Windows, but DO NOT USE them for bathroom renovations.

They do good work for a great price and have a great warranty on the windows too! Very happy with our new windows!

We had out windows replaced by Mad City. We spent months researching products and getting comparative quotes. In the end the price and the product were the best with Mad City. The installation team was phenomenal. They did a fantastic job cleaning up the space once the job was complete and did a through walk thru of each window when completed. Very happy with the new windows!

Product not as promised. Price was not disclosed properly leaving us with a much higher payment than expected.

We sided our house with MadCity and we’re impressed and happy with the work that was done. Our house looks great and I definitely recommend them.

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Address: 5020 Voges Rd, Madison, Wisconsin, United States, 53718-6928

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