Mad City Windows & Baths

Put 12 windows in and it went great, good price great window. Thanks m-c.

We love our new soaking tub, We were able to get a beautiful shower install and tub in a very small space. Excellent workmanship. Staff were very professional. High quality materials were used.

Mad City windows are transparent, but their billing process is not.
We ordered 5 windows from Mad City under a special promotion that was supposed to discount the cost of labor. The windows were installed and paid for. I requested an itemized bill, but I was told that one would not be provided—not even a cost per window. Did we get a fair deal? I could not tell you.
In addition, I thought we were getting custom windows measured to fit the space. The windows were installed with raw (unfinished) wood filler pieces. Again, it was not pointed out in advance that we would need to stain the wood to match our sills.
There are many choices. Ask questions and request a detailed estimate in advance. I wish we had.

I liked the process for the most part. Installation was easy, staff was professional and friendly. My only complaint was the sales pitch. I get that it's effective, but it's annoying how high pressure it is, and it can be difficult if you're not comfortable saying "no." Be sure to get other quotes first or do your research so you have a good point of reference.
You'll probably ending paying more with these guys than other vendors, but the service quality is great, and the 30 year transferable warranty is pretty sick too. Overall, I would recommend.

We had 2 showers done and are happy with them. We feel the quality is good and cleaning is a breeze. We recommend them.

Sales person was very informative and courteous. Products offered were of great quality, and style.
This is our second contract with Mad City, and we have not been disappointed with the company. Oh yes and the installation crews have been great, very satisfied both the install and cleanup after the install.

After scheduling our shower installation, we were called less than 24 hours before the scheduled install and were told that they did not have a part in stock that was needed. When we explained how inconvenient this was with both my wife and I working and needing to move around our work schedules, we were told how we should be grateful that the installation was being rescheduled instead of discovering mid install that we would need to wait for the remaining part.
Very poor customer service. High pressure sales tactics during the initial consultation where we were lied to just to get the sale. Took way too much badgering on our part to simply get a (re)scheduled install date. And when we were finally able to get a date set, it was implied that we wouldn't be getting their "best" team!
When it came time to install the shower, they talked down to my wife and left a huge mess. We signed off on the "work site cleanliness" due to how late in the evening it was and our need to get our toddler to bed. We're still cleaning caulk off our ceiling and finding razor sharp metal shards throughout our house, and our driveway still needs repair.
Throughout the entirety of the project we let our concerns and frustrations known, yet there was no ownership on Mad City's part that they messed up, nor was there any effort to make things right by way of a discount.
After the installation, we already have had two service calls due to a faulty showerhead and the caulk not being applied properly.
Our rating here is being generous. Anyone would be wise to take their business elsewhere.

Mad-City installed a tub/shower combo for me. Finished project looks amazing and was completed in one day. Customer Service was great and loved Scott - the installer. He was very polite, professional, and cleaned everything up. I am completely satisfied with my finished project and would recommend this company to anyone who is looking for a new tub/shower. Mad-City also has great customer follow-up to make sure that everything is completely satisfactory. Loved everything from start to finish. Thank you and great job!

MadCity worked around my schedule from the initial consultation to the install. I was given every option from doing all my windows to just one. This allowed me to make the decision on what I wanted to spend. There was never any pressure to buy more or higher cost windows. I will definitely use them again next time.

Had a new walk in shower with safety bars,shelves corner seat and a shower rain head.The husband and wife team were very professional and personable and explained as they installed what they where doing . The cleanup after was great .It only took a day.

We had a great experience working with Mad City for our new bathroom! The product is great, much less "plastic" in appearance than the competitors on the market. After installation, we noticed a defect/stain in one of the new walls, Mad City responded right away to our concerns and came out to replace the piece and make it right!

We had all of our windows replaced by Mad City Windows. This is my review of the process.
Salesman visit.
It is a high pressure sales pitch with “gadgets” to show the performance of the window. I didn’t like that my wife and myself needed to be there for the sales pitch. But the want both there to sign right there and now. Said things like offer only good today, end of year closeout, called manager to get the best price, etc. My advice, get other quotes before you call them so you can compare. I had other quotes and decided for the quality of the window they offer, I negotiated a fair deal. Windows were ordered end of Dec 2017.
Install.
The install experience was ok. I waited until April for the install. I wasn’t in any hurry. No matter how many times the salesman tells you the installers are employees of Mad City, they are not, at least the crew that installed mine weren’t. They showed up with the windows, laid down some plastic and got to it. They were at my house for 3 days after being told 1.5 at the most. I had a lot of windows and some big windows. They replaced the windows and the exterior trim. They were able to save the interior jamb extensions and trim. Please note, if they need to replace any trim it is up to you to stain and seal it. I have two large bow windows with an oak finish I needed to stain. They had to break the glass on my large window with an arched to get it out. They put plastic down to catch the glass, but I still find some in the yard. With the bow windows, they stick out much (8”) more than the old ones. The roof line did not match the existing, and they wanted to leave it that way. I talked to the site supervisor, who is a Mad City Window employee, and had to convince him to redo the roof, and he finally agreed. The roof repair was another 3 days. It might sound like I’m complaining, but I am very satisfied with the products and the install.
Warranty.
The salesman said it was the best warranty in the industry, and it might be, When summer rolled around, some windows closed hard. I easily submitted a claim online, and was called the next day to schedule an adjustment. Also, one of the windows had a scratch in it, it was replaced no questions asked. Just recently, one of the windows developed a crack. Again, submitted an online claim with a pic of the crack and was called the next day to tell me they ordered the window and will schedule the install when it comes in. Two weeks later in came in and they replaced it, again no questions asked.
If I did it over again, I would probably still go with Mad City Windows, but they are pricey.

Very pleased with our service from Mad City. From day one, we were worked with based on what we were looking to pay and they also helped us get to a rate we could afford as well. The install taking one day was amazing as well. Never would I have thought that I was going to be able to pay what I am for everything we got from them. Would definitely bring back for another service in the future!

Great and quick service!!!

I had my bathtub removed and converted to a shower by Madcity. I was satisfied with the work they did. They arrived when they said they would and finished on time. They cleaned up after themselves and it looks great. I love taking a shower without having to climb into the tub and can just walk in.

From beginning to complete, everything went very smooth! I had 6 windows installed and they look awesome! I can really tell the difference in the temperature in my home and NO MORE UGLY PLASTIC on my windows!! Every person I communicated with at Mad City, from the phone to in my home were super pleasant and polite! I especially loved that the crew paid special attention to keeping the inside floors and around my house free and clear of dirt and debris. Thank you so much Mad City! I shall return for my next project!

Was pressured to make window purchase. Felt forced, salesman basically wouldn't leave until we signed. Was shown a window and promised the same type, yet the windows are completely different. Our family has been sick now all the time since we got the new windows. Nothing is the same, screens do nothing, gaps in actual windows. They took advantage of a young family and now won't fix it. Plan on filing a court case.

They replaced my old 1970’s tub with a great walk in shower! Love the rain shower head!

We had Mad City replace windows, including a patio door and bay window. We were very pleased with results. They were very professional in discussing options and the installation process. I would recommend again

We had our shower/tub redone and it turned out amazing! the job was all done in a day and it looks fantastic. they even had to re-do some plumbing which they were able to knock out all within the day for no added charge. they did leave a minor chip in my wall, but nothing a little putty cant fix. they also knocked off my downstairs bathroom fan by accident and actually replaced the fan for no added cost. very good workers that do very good jobs!