Magazine Discount Center

I ordered a magazine subscription back in November but have still not received an issueI opened a ticked in February (Ticket ID: ***) but still have not received any issueWhen I try to call their customer service number (###-###-####) the recording says they have discontinued their phone serviceI would like a full refund on my credit cardI'm afraid this company is a complete scam

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Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for Entrepreneur, Forbes, Food & Wine, Men’s Health and Time, when he accepted our promotional offer, which was presented by Magazine Discount Center. This offer allowed him to receive the first days of his subscription risk freeThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On November **, 2016, *** *** contacted our customer service center and cancelled his subscriptions to Entrepreneur and Forbes, generating a full refund in the total amount of $to his account *** *** contacted our customer service again on December *, 2016, and cancelled his subscriptions to Food & Wine, Time and Men’s HealthPlease note his account was not charged *** *** can be assured that his subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

This company is very very shadyI ordered a magazine subscription last year (Infisherman) and a few weeks ago, I see a $charge on my credit card for InfishermanWhat? Wait! I did not authorize that charge nor did I request a renewalAnd the fact that they charged $(a two year subscription doesn't even cost that!) sent me over the edgeI contacted customer service via email and heard nothing within the 3-business days time frame the site said it takes for someone to get in touch with youEmailed them again as well as Infisherman and then finally heard a responseThey didn't provide an explanation (I asked what the $charge was actually for even though I didn't authorize it) and said they would credit my card backThe email from them and Infisherman said I might receive one or two more issues as their gift to meI checked my credit card and they only credited me back $instead of the $they charged meI am calling my credit card to dispute the original $chargeThe customer service number they gave me in the email *** to call if I had questions, is really not a customer service number! It says phone support has been discontinued and that they only support a media platformVery misleading and very shadyI would not recommend anyone buy from them and I hope that someone takes legal action against them as what they are doing is not proper business

Dear Customer, We thank you for your magazine subscription to Magazine Discount CenterWe have forwarded your inquiry to our Fulfillment Department to narrow down your order statusPlease allow 5-business days for a response.If you have any further questions or
issues, please email us back Best Regards, Customer ServiceMagazineDiscountCenter.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have been told by the Magazine Discount center that my subscription has been cancelled last week but as of today which is 6/*/I still have not received my money back to my acct they said 3-days this whole process with them has been over a months time I wish that you could send them an e-mail telling them to return my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is a standard reply, we can't do anything regarding your complaintIt does not resolve my discontent with this companyAs I stated in my original complaint, the extremely long delivery time for this magazine should be stated up front in a disclosure statement BEFORE payment has been made. This is an extremely long time to wait for delivery and totally absurd
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Well, let's see here;
#My order was taken over the phone, so, no "computer" problem#My last purchase on that card cleared before I called your companyI keep track of my account#It's funny that you called the "phone problem" an EchoI have never heard that before nor had I heard that "echo" before I talked to your rep Something funny there
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Customer, We thank you for your magazine subscription to Magazine Discount CenterWe have forwarded your inquiry to our fulfillment departmentPlease allow 2-business days for a response.If you have any further questions or issues, please email us back or call:
###-###-####. Best Regards, Customer Service***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response from the business was an automated response, identical to previous responses from other complaintsAlso, I've asked for modification of the web site to clearly state that they are a third-party magazine discount houseAccording to previous complaints, this is a pattern from this business, and it really won't be completely resolved until they make the modifications to their web site in addition.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* * ***

Hello, We are sorry that you decided to stop ordering through us at Magazine Discount Center. Please allow 3-business days (this does not include weekends nor holidays) for any charges to be credited to your accountYou may receive one to two more issues as our gift to
youIf you have any questions, please call: ###-###-####. Regards, Customer Service ***

Dear Customer, We apologize for the confusionYour order may have been placed directly with the magazine or a different resellerPlease contact the publisher directly regarding your subscription as they may be best suited to assist youPlease see the link provided:
*** This website is a full list of magazines and the phone numbers to reach them.Best Regards,Customer Service Rep Magazine Discount Center

A refund request was made back in January, her email was answered at that point. We would love to assist and definitely don't want the customer to be unhappy so please let us know ASAP if the
customer does not see the refund

Dear Customer, We apologize for this inconvenienceThe subscription you are receiving may have been sent to you directly from the publisherMagazine Discount Center does not send any free or trial subscriptionsPlease contact the publisher directly about the magazine you are
receiving Please visit *** for the best assistance on finding the number of the publisher you need. Best Regards, Customer Service Representative Magazine Discount Center

Dear Client, To better serve you, what is your MDC order number? This would be a 16-digit number starting with MDC found in your original confirmation email if you ordered with Magazine Discount CenterWith your MDC order number, we can find your account and help with your current inquiryIf you do not have your MDC number please provide your full name, billing and shipping addresses, zip code, and the title of the magazine you ordered for a manual customer look-up Thank you, Customer ServiceMagazineDiscountCenter.com

Zero stars!
I was charged 4 times for transactions I never approved. I saw it the next day and immediately contacted them and PayPal where the money was withdrawn from. After 5 emails that I sent to them their final email said they never charged me and I need to send them my bank statements to prove they charged me. (I don't feel comfortable giving these people anything) However this was after them saying they were going to cancel the charges. I feel this company is scamming people and they are unwilling to even work or look into fake charges or unauthorized access. If you ever see this pop up on your card immediately cancel your card and never even go to their site!

Magazine Discount Center is a total FRAUD. I ordered a magazine and it was never delivered. I asked for a refund, provided my CC billing statement, and was just told they could not find the order, in spite of clearly billing me. Calling and e-mail is just a waste of time...………..

They took my money and did not deliver the magazine. When I inquired about status, they promised it would be soon. 6 weeks later, nothing.
Stay away from them, they are crooks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Magazine Subscription was with Magazine Discount Center, original order number was [redacted].I originally cancelled subscription on5/**/14 and was told my credit card  would be credited $34.83, this did not happen.On 4/**/15 credit card was charged $43, this happened without prior notice and after cancelation the previous year.I have canceled once again and have been offered a partial refund. I am requesting full refund and consideration for 2014 cancelation that was not followed through on by Magazine Discount Center.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Unhelpful on the phone when I tried to resolve an issue. I asked for a call back and they stated the only way that Customer Assistance would help me was by e-mail.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Tried doing this in the past. No luck. Would rather this company be pinged for unethical business behavior. I tried for 3 months trying to get this resolved. It's not till I sicked the Revdex.com on them they decided to half way care.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]