Magazine Discount Center

Review: ordered 2 subscriptions in December before Christmas. Never received any magazines. Contacted seller by email to their customer service site. 3 weeks ago. No answer, no magazines.Desired Settlement: Refund to my credit card company.

Business

Response:

Dear Customer, We thank you for your magazine subscription to Magazine Discount Center. I show several emails being sent and responded to in our email system. As stated in the order confirmation e-mail, the publisher asks us to allow for 4-12 weeks for the magazine to get to you. Your order is currently in the [redacted] week, we have sent an inquiry as to the status of your order. Please allow 2-3 business days for a response. If you have any further questions or issues, please email us back. Best Regards, Customer ServiceMagazineDiscountCenter.com

Review: I realized I had not ordered from my actual magazine vendor immediately after I put my order in, and I tried the phone number- not available anymore. I have emailed four times and had not one response. I want the sale cancelled, and that is all I asked of them. They are hiding.Desired Settlement: I want the order cancelled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Dear [redacted], Your filing registered an immediate response today from the magazine company, and I am so appreciative- it was all I asked of them, and they were not going to respond until prompted by you. I treat people as courteously as I would want them to treat me back. I really am grateful that the Revdex.com is there to help with circumstances such as these. Thank you, thank you, thank you! I will be more careful in my purchases from here!! - Sincerely, [redacted] ID #[redacted]

Review: to whomever .... I am very disappointed and yes, angry with magazine discount center. I ordered a subscription of ChickaDEE on November [redacted] as a Christmas present for my grandson. As of January **, 2015 it had not yet arrived. I sent an e-mail inquiry and was told that we should have received it by then, that they would check and get back to me. As of today, January [redacted] I had received no response so called Customer Service. I was told that the order had not yet been processed and another inquiry to fulfillment would be sent and I should hear back between 3-5 business days. Not one time did the customer service representative apologize for my inconvenience or give any hint that he understood my disappointment. I decided to replace the order through the publisher in Canada. I called customer service again and spoke to another representative. She continually interrupted me assuming my request with sentences like "so you want to re-order; so you want to check on your existing order?" I finally asked her to just listen to my entire story to which she replied, "so you want to cancel your order." While she was very cheerful, she did not really listen to my frustration and happily canceled my order. I may have been willing to wait had I heard even a hint on sympathy or acknowledgement to my frustration. My 2 experiences with customer service tell me that their people are very well scripted with responses .... but they are NOT scripted in listening. And it would seem to me that since there was a problem and the order was never processed that they would have contacted me long before I contacted them.Desired Settlement: A written apology and at least some empathy acknowledging that this was their problem and they are sorry for my inconvenience.

Business

Response:

Dear Customer, We thank you for your magazine subscription to Magazine Discount Center. We see here that you should have received your subscription and apologize for the delay and lack of sympathy. Your order has been cancelled and refunded. You may receive 1-2 issues as our gift to you. If you have any further questions or issues, please email us back or call: ###-###-####. Best Regards, [redacted]

[redacted] Call

Review: tv guide submitted an un-authorized credit/debit ($70.00) on 12/**/13 transaction thru my bank for a renewal which I HAD NOT REPLIED to or AUTHORIZED and/or APPROVED.. REASON= SENIOR CITIZEN/LIMITED INCOME.... I WAS SHOCKED when I saw this entry on my bank statement. Called phone # on website- NO REAL PERSON ON THIS CUSTOMER SERVICE LINE...All Automated....tv guide verified transaction..sited=..per some old contract way back in 2012.they could & did withdraw these monies....I do not have this contract and NEVER signed a contract for tv guide to auto use my Credit Card to submit to my bank, for any amount, nor at any time did I AGREE to any such thing. Per automated service ONLY two options: take a 3 month subscription For $5.97 or honor contract>? and then a complete refund would be auto refunded to my bank. Only $68.50 was refunded & then a charge went thru for $5.97.This REP is irresponsible- taking advantage of senior citizens JUST TO Make a SALES QUOTA.!!Desired Settlement: A WRITTEN APOLOGY......A REPRIMAND TO THIS IRRESPONSIBLE EMPLOYEE. &&& TAKE THE PROPER STEPS \TO REMOVE MY CREDIT CARD INFO FROM TV GUIDE.(apparently I made a mistake when I ordered magazine on line.))! I only want this Auto mated 3 month renewal which I was BULLIED into accepting as this automated system only gave you two choices.(no real customer service to assist).. Refund the full $70.00 back to my account.not the percentage they gave me. ** no more magazines for me....!!

[redacted]most important.....Revdex.com...PLEASE OBTAIN MY CREDIT CARD INFO FROM TV GUIDE. Thank you.[redacted]

Business

Response:

Hello [redacted],

We would like to apologize for all the confusion. We have located your order and found that a renewal notification was sent to your address on 10/*/13. On 12/*/13 we show you called to cancel and accepted the price of $5.97 for 12 issues instead of cancelling. We have requested a cancellation and refund for all charges on your account. You will see that refund in the next 3-5 business days. You may receive one or two more issues as our gift to you. Again we apologize for the confusion. Thank you for shopping with [redacted]

Regards,

Customer Service,

Consumer

Response:

Review: I can't get Engineering News-Record magazine to stop coming! I never ordered it and have no account! it is spam. The web sites for the magazine and the distributer keep bumping me off every time I try to unsubscribe, and won't let me fill out info..

The magazine goes directly into recycling when it comes!Desired Settlement: Stop delivery by company and fix method of contact for complaints!!!

Business

Response:

Dear Customer, We apologize for this inconvenience. The subscription you are receiving may have been sent to you directly from the publisher. Magazine Discount Center does not send any free or trial subscriptions. Please contact the publisher directly about the magazine you are receiving. Please visit [redacted] for the best assistance on finding the number of the publisher you need. Type in the magazine name in the search bar, click on the magazine you are looking for. Under the title, you will see Customer Service in blue click it and call the number in RED.Best Regards, Customer Service Representative Magazine Discount Center

Review: The web site is deceptively creative, in that there's no indication that the user is NOT accessing the magazine's official web site until payment has been processed. There seems to be several complaints regarding this issue, yet this business still carries an "A" grade, although they have stolen my information, and I'm sure, will be using it for their gain.

Immediately after, I contacted the phone number to cancel my order, but was put through to a call center, who had no access to my order. They only were able to take additional personal information, which I didn't provide. I also was able to locate an email address to submit my request to cancel the order and delete my information. Within hours, I received and email from their help desk with a user id and password to log in and access my work ticket. I have contacted my credit card company, however, they are only able to suspend and/or cancel my credit card until the charge shows up on my account, which it hasn't yet. It has been 24 hours since doing all these things, and except for the help desk log in information, I have not received any indication that my order was cancelled and information deleted.Desired Settlement: With identity theft running rapid, I would like proof that my information has been deleted and will not be used for marketing purposes, balance sheet purposes, or any other purpose without permission from me. I want the company to modify their web site, so that it's clear to the user, PRIOR to submitting the order, that they are a 3rd party magazine supply house, and NOT the magazine's official site. This is theft by omission, and I want these two things to make me whole. Thank you.

Business

Response:

Hello, We are sorry that you decided to stop ordering through us at Magazine Discount Center. Please allow 3-5 business days (this does not include weekends nor holidays) for any charges to be credited to your account. You may receive one to two more issues as our gift to you. If you have any questions, please call: ###-###-####. Regards, Customer Service [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from the business was an automated response, identical to previous responses from other complaints. Also, I've asked for modification of the web site to clearly state that they are a third-party magazine discount house. According to previous complaints, this is a pattern from this business, and it really won't be completely resolved until they make the modifications to their web site in addition.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This company uses a sound-a-like website address to re-direct customers of legitimate magazines to their bogus site. They charge 33% more than the real magazine charges, and don't tell you up front that they are not the real magazine. I only realized I was on the wrong site after I paid and they tried to sell me more magazines.

Their customer service "live chat" isn't open in the middle of the business day. I disputed the charge with my credit card and sent Magazine Discount Center a request to cancel. I have not heard anything from them.Desired Settlement: Billing AdjustmentClose this unethical business. At least give them a poor rating for using this kind of tactic to garner other companies' business.

Business

Response:

Hello [redacted], We are sorry that you decided to stop ordering through us at Magazine Discount Center. Please allow 3-5 business days (this does not include weekends nor holidays) for any charges to be credited to your account. You may receive one to two more issues as our gift to you. If you have any questions, please feel free to e-mail us back!Regards, Customer Service [redacted]

If you want to simplify your life, DON'T ORDER FROM THIS COMPANY!!! They are misleading. The magazine I ordered was not a magazine, but a few papers folded, standard size, not bound and not in color. It was NOT like the image shown on their page at all!!! Also it took well over the allowed time that they stated, over 9wks to get it! I had to call them twice. When I asked to speak to their billing dept, they said they COULD NOT DO THAT! Seriously!!?? What they do not tell you is that you will be billed again after 12 months automatically. I had stated in my call with them that I want to cancel service at the end of this subscription. I have also notified my bank, as I've seen where others have had problems with this company charging them again, after the customer had cancelled! BEWARE!!! YOU DO NOT GET WHAT YOU PAY FOR! THEY ARE MISLEADING!!! They seem to be the "middle man" and don't know a thing!!

Review: I purchased a print magazine subscription from this business on December *, 2015.

As of this date of February **, 2016, I have not received any magazine from this Company.Desired Settlement: Refund Reduce this online business grade to a D

I intend to contact / complete Internet Bureau Online Complaint Form offered through the NY Attorney General Office

Business

Response:

Dear [redacted]

We thank you for your magazine subscription to Magazine Discount Center. We have forwarded your inquiry to our fulfillment department to narrow down your order status. Please allow 5-7 business days for a response.If you have any further questions or issues, please email us back. Best Regards, Customer Service[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am NOT interested to wait any longer for The Week Magazine Subscription!!! Refund is in order now.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, We are sorry that you decided to stop ordering through us at Magazine Discount Center. Please allow 3-5 business days (this does not include weekends nor holidays) for any charges to be credited to your account. You may receive one to two more issues as our gift to you. If you have any questions, please feel free to e-mail us back!Regards, Customer Service MagazineDiscountCenter.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.However, if I do not receive a full refund within the stated days, I will continue with my complaint.

Sincerely,

The place is a scam. They bill your credit card then tell you it is handled thru a third party. They give you their phone number and that party tells you to go back to Magazine Discount center, and you never get the magazine you paid for.

Review: Ordered Kiki Mag gift subscription 11-**-15. Never received. Emailed seller 1-**-16 regarding issue. No response. Called Kiki mag 1-**-16, they informed me they are not filling new subscriptions need to get refund from seller. Called phone number on Revdex.com site. Number is automated referring me to website. Tried live chat 2-1. It was unavailable. Emailed seller again requesting refund. No reply. This company shows zero customer service. Are they still in business? I have paid $28 for a subscription that is not being filled. Request seller refund my money immediately. Also, seller is still selling this magazine on their website.Desired Settlement: Refund of money and removal of magazine from website so others do not fall prey to this oversight.

Business

Response:

Hello,We are sorry that you decided to stop ordering through us at Magazine Discount Center. We show your order was canceled on 2/**/16 Please allow 3-5 business days (this does not include weekends nor holidays) for any charges to be credited to your account. You may receive one to two more issues as our gift to you. If you have any questions, please feel free to e-mail us back!Regards, Customer Service [redacted]

Review: back in December ..early December I tried to order for my boyfriend a subscription to coin world magazine. well they billed my credit card on December [redacted] and as of this date no magazines are going to him. I will try to follow up with the company myself since I think I now have an accurate phone number for them no place for contact info on their site. looks like just take the money and run. but I would like this resolved.Desired Settlement: I would like him to receive the full year of coin world I ordered for him. if it does not start coming within the next 10 days. I will pull my credit card payment

Business

Response:

[redacted], shipped to [redacted], the publisher informed us the 1st issue should be arriving between 1/**/16 and 2/**/16. I also so no request made by the customer for an estimated day of delivery. If the customer does not receive the first issue by 2/**/16 the publisher will allow us to send a status request.

Review: I ordered a subscription through Magazine Discount Center on 8/**/2015 of which I have contacted the company several times via email and through the customer support number provided [redacted] only to be told that someone will return my call and any email reply's state that the publisher asks for 4-12 weeks and if order is not received by 10th week to please contact using the number provided above. This order is past the 10th week allotted and I find it very hard to believe that every time I call that someone is only available to process orders and has no access to pending orders. It seems very suspicious to me to have this type of customer service representation and for that matter alone I am filing this formal complaint.Desired Settlement: I would like the delivery of this subscription with an extended subscription for inconvenience or full refund.

Business

Response:

Dear Customer, We thank you for your magazine subscription to Magazine Discount Center. We were able to locate the previous emails sent, the first was a status request on your order, we informed you that as a reseller we have little to no info on the delivery date, the publisher requests we allow for 4-12 weeks. If we contact them requesting an update we receive the same message we send to you, that the publisher request that we allow for the 4-12 weeks for the magazine to arrive. The latest email we received, we responded on Nov [redacted] via email, informing you that we have sent an inquiry to the publisher and to please allow them 5-7 business days to respond to our inquiry, it has been not yet been one full business day. Please allow 5-7 business days for the publisher to respond and for us to get that response to you. If you would like to speak with our fulfillment center directly, they may be able to get the publisher on the phone, please call ###-###-#### If you have any further questions or issues, please email us back or call: ###-###-####. Best Regards, Customer Service[redacted]

Review: I have contacted Magazine Discount Center twice by phone with no resolution of the issue and to date I have missed six weekly issues of THE WEEK. I wish to have a refund of $69 I paid to Magazine Discount Center on 12-*-12, so I can order directly from THE WEEK publisher.Desired Settlement: Refund of the $69 paid to Magazine Discount Center. I am out the 6 issues I missed because Magazine Discount Center failed to send me and I do not want to deal with this company any longer.

Business

Response:

Hello, We are sorry that you decided to stop ordering through us at Magazine Discount Center. Please allow 3-5 business days (this does not include weekends nor holidays) for any charges to be credited to your account. You may receive one to two more issues as our gift to you. If you have any questions, please call: ###-###-####. Regards, Customer Service MagazineDiscountCenter.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me and the matter will have been resolved when I receive reimbursement from this company. Their response indicates refund will take a few days. Also I NEVER received ANY issues of the magazine and missed out on the issues of THE WEEK, so I do not expect to receive any "gift issues" from that a company. I spoke two different times to the business before filing a claim with Revdex.com without receiving any magazines. Therefore, I am reluctant to hastily close the Revdex.com case until the matter is completely resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] Thank you so much. I have received the refund. I as well as many others appreciate that Revdex.com is available to assist when problems occur with businesses. Revdex.com is a valuable resource.

Review: In early January - I purchased a magazine subscription to [redacted] as a gift for a friend. After 10 1/2 weeks nothing arrived so I followed up with an email to the company about the subscription. I received the following reply ...

Dear Customer,

We thank you for your magazine subscription to Magazine Discount Center. We have forwarded your inquiry to our fulfillment department. Please allow 2-3 business days for a response.

If you have any further questions or issues, please email us back or call: ###-###-####.

Best Regards,

Customer Service

MagazineDiscountCenter.com

Ticket Details

________________________________________

Ticket ID: [redacted]

Department: Magazine Discount Center

Type: Issue

Status: In Progress

Priority: Critical

Helpdesk: http://helpdesk.magazinediscountcenter.com/index.php?

No one contacted me within 2-3 days so I followed up AGAIN on 4-*-15 and received the same form letter again. I responded to that form letter by letting them know they had already sent that same letter once before with no resolution! I have heard from no one since then ...so I called [redacted] directly on 4-**-15. [redacted] has no record of this order ever being sent to them.Desired Settlement: It has now been 15 weeks and I would just like my money back.

Business

Response:

Dear Customer, We thank you for your magazine subscription to Magazine Discount Center. We regret to inform you that this magazine is no longer being published. We have cancelled and refunded you order back to the card that was charged. Again, we apologize for the inconvenience. If you have any further questions or issues, please email us back or call: ###-###-####. Best Regards, Customer ServiceMagazineDiscountCenter.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered Mad Magazine for a friend's birthday on 10/**/14. As of today, 1/**/15 he still has not received his first issue. When I received my confirmation; it said that it could take 4-10 weeks & I understand that. But after two calls to them & now 14 weeks later, I still don't have any resolution. No one can seem to tell me exactly WHEN this magazine might appear. I am afraid if I ask for a refund it will take 14 MORE weeks to even get one if at all.Desired Settlement: Magazine delivered with CURRENT issue; which would be MARCH at this point within 7 business days OR refund within 48 hours.

Business

Response:

Dear Customer, We thank you for your magazine subscription to Magazine Discount Center. We see here that you should have received your subscription and apologize for the delay. We have sent an inquiryto our fulfillment department as to the status of your order.Please allow 2-3 business days for a response from our fulfillment department. Again we apologize for the delay and appreciate yourpatience. If you have any further questions or issues, please email us back or call: ###-###-####. Best Regards, [redacted]

[redacted] Call

Review: This company charged my debit card for $35.00 without my permission.Desired Settlement: I want them to cancel whatever the charge is for and refund and for them to remove my card number from there records.

Business

Response:

A refund request was made back in January, her email was answered at that point. We would love to assist and definitely don't want the customer to be unhappy so please let us know ASAP if the customer does not see the refund.

Review: Ordered magazines in September & relocated twice. Tried contacting to provide new address & still no reply email or merchandise. I have called 7 days straight & emailed 7 times.Desired Settlement: I really wanted DECEMBER issue of the Entrepreneur magazine & thats why I ordered in advance. I would like this month's issue replaced & subcription was paid for 12 months, but still no merchandise. It should be mailed to prisnor [redacted]. Address listed in complaint is mine, which is the billing address as well.

Business

Response:

Hello [redacted],

We apologize for the delay. We do see an order here for you. We see your order was placed on September [redacted] 2013. Orders take anywhere from 6-8 weeks to arrive at the shipping location. The order was then updated on October [redacted] 2013 to reflect a new shipping address which takes anywhere from 6-8 weeks to arrive at the new location. The issue would have arrived for the holiday had the address not been adjusted again on December [redacted] 2013. The subscription will begin with the first issue received. If the first issue seen is the January/ February issue that will be the start to your subscription. You will not be penalized for the issues arriving at the previous addresses. We hope this has been helpful.

Regards,

Customer Service,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like the December issue because thats the reason we ordered so early!! I was told October ** when I called that the order had not been processed & my address update would not affect my December's subscription. Thats the only gift I could fulfill on his Christmas list because he is incarcerated. This company make it so difficult to contact them. I sent several emails & never receive a response. The phone number once listed on there site was removed because they probably got tired of people calling due to there screw ups. I had to print previous cell phone bills just to locate number to company since it was no longer on there site.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted],

Each address change takes anywhere from 6-8 weeks to arrive at the new location. That information was given to you on on the first address change of 10/**/13, which is why you were told it would not affect him receiving the Christmas issue. On 12/**/13 you informed us of another address change and requested we expedite the order to arrive for Christmas. At which time we informed you that we are unable to expedite any orders and reminded you of the 6-8 weeks processing and delivery time which is why the recipient did not receive the Christmas issue. As we are a reseller, and not the publisher, we do not carry back issues and are unable to provide the Christmas issue at the new location. he will receive the newest issue at the new location. Unfortunately there is nothing further we can do in this matter other than cancel and refund the order and you may place your order directly with the publisher. The publisher will be able to provide the back issues as well as a current subscription. Please callus directly ###-###-#### so that we may cancel this order for you.

Regards,

Customer Service,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will contact them today & request my refund in order to purchase through direct vender so I can get back issue.

Sincerely,

Reviewing my credit card, I found a charge through this company for a magazine I did not order. After an email and two phone calls, I FINALLY got my full refund. They said it was an automatic renewal of a previous order. That is untrue! I did get my money back, but don't think this company is on the up and up.

Review: I ordered the At Home in Arkansas Magazine as a Gift Subscription for Christmas to be delivered to [redacted] - on DECEMBER **, 2015. On the ad, it states it may take up to TEN (10) WEEKS to receive - it is almost 12 weeks now. I sent an email and they responded that their ad says up to TWELVE (12) WEEKS - IF YOU GO TO THEIR WEBSITE AND ORDER THIS MAGAZINE - YOU CAN SEE IT SAYS TEN(10) WEEKS.Desired Settlement: Delivery of OrderIf I had known it was going to take this long to send this magazine, I would have never used their subscription service - and I will never use it again!

Business

Response:

Hello Customer!From the inquiry you sent us, we think that the best way to assist you would to be to give our Fulfillment Center a call at ###-###-####. We hope this is helpful!Have a great day!Best regards, Magazine Discount CenterCustomer Service