Magazine Discount Center

I ordered magazines and they took the payment on 6-*-2015. as of 8-**-2015 still have not received. after calling them I was told I would get the first magazine in late October. They claim there was a problem with my payment. funny came out of my account minutes after I ordered.

Review: On June [redacted], 2014, I ordered a subscription to Mad Magazine online from Magazine Discount Center. This was to be a gift subscription for my neighbor, [redacted], [redacted]. The website said the magazine subscription would begin in 6 to 8 weeks; to date, the magazine has not been sent to my neighbor. Today I received an email from Magazine Discount Center saying they did not know when the magazine subscription would start, but that it would end with issue #[redacted]. I paid for a full year of the magazine. I do not know when it is going to start. The two-month waiting period for the magazine has passed. They have not delivered the magazine as I expected them to do.Desired Settlement: I would like Magazine Discount Center to tell me when the subscription to Mad Magazine will begin -- and -- I want them to send a FULL YEAR of the magazine.

Business

Response:

Hello [redacted],

We have contacted the publisher, as all of our orders are processed and delivered by publisher. We requested an estimated day of delivery for your subscriptions, we received the response stating they were unsure of the start time. As they are responisble for the delivery, we would have no further information on the delivery. Below we have provided all contact information for Mad magazine. being the customer directly they may provide you with a more satisfying answer. We do apologize for this inconvenience and delay. Please contact us again if no resolution is met with the publisher directly.

Mad Magazine

Website: [redacted]

Email: [redacted]

Phone: ###-###-####

Best Regards,

Call

Review: I ordered three subscription magazines; J-14, Black Enterprises and Health Magazine on August *, 2013 and never received the magazines. They took out $33.92 out of my account on August **, 2013. I called and spoke with [redacted] on October * and she said it takes 8 - 10 weeks so it should arrive by the following week or the week after. I called today October **, 2013 and spoke with [redacted] who said she cancelled the orders and I should get a refund within 10 business days. I will see if that turns out to be true since she gave me another number to call if that does not happen within 10 days. That number is ###-###-####.

Business

Response:

Hello Mrs Newman,

Thank you for contacting Magazine Discount Center. We do see here your orders ([redacted], [redacted],

[redacted]) were canceled on 10/**/13.Orders may take anywhere from 5-10 business days to be credited back to your account.

Please contact us ([redacted] I. ###-###-####) if you do not see this credit in the next 10 business days (11/**/13). We will contact our fulfillment center (Synapse ###-###-####) and begin an inquiry on the status of your credit. You may see one to two issues arrive at the shipping location, consider them our gift to you. We hope this has been helpful.

Regards,

[redacted],

Customer Service,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On February *, 2016, I received a bill for $886.39, from [redacted], a debt collection agency acting on behalf of the Readers Discount Center ([redacted]). I immediately called Central Billing and was advised that back in 2012, I had agreed to pay $49.95 monthly for five years for five magazine subscriptions.The credit card I used for payment has been cancelled, so Central Billing is trying to collect the debt. I tried three times to contact Readers Discount Center, but was unable to speak to a live human being.

I have disputed the total amount and here's why: my credit card was charged on March **,2012; however, on my April credit card statement, there is a credit to my account from National Magazines. I recall that I did give my credit card number to start the magazine subscriptions; but, the next day, I called the subscription service back and cancelled the order. On April *, 2012, National Magazines credited my credit card account the same amount I was billed on March **, 2012.Desired Settlement: Billing adjustment; Explanation of Charges; Correction to Credit Report; No Further Contact By the Businesses.

Business

Response:

Dear Customer, We thank you for your magazine subscription to Magazine Discount Center. We show one order for Shop Smart magazine placed 5/**/15 for 10 issues at $34.95. Please call our fulfillment department directly to be best assisted. ###-###-####If you have any further questions or issues, please email us back. Best Regards, Customer Service[redacted]

Review: magazines being sent without me ever ordering them. I called about 6 mo. ago and they said they would stop & not charge for any sent. A few months later they started coming again. I've paid no bills sent.

I have watched for these "small print offers" now & have sen it only in 1 other website. I promptly canceled my order of clothing & will never do any business with them.

I hope you can get them to stop. I never order magazines.

"questions about subscription.....###-###-####

When I called I was given an explanations that I must have visited a website where, in small print, said"click here if you do not want...."

sorry, don't remember all of it. I don't have the 2nd number now, but they said they would stop. I never saw this small print & never ordered any magazines.Desired Settlement: I want all magazines stop & never start up again + no charges to me

Business

Response:

Dear Customer, We apologize for the confusion. Your order may have been placed directly with the magazine or a different reseller. Please contact the publisher directly regarding your subscription as they may be best suited to assist you. Please see the link provided: [redacted] This website is a full list of magazines and the phone numbers to reach them.Best Regards,Customer Service Rep Magazine Discount Center

Review: I have not even gone through this company but they have renewed magazines without my approval and I have no idea how they even have my card information. I didn't even know who it was until I spoke with a customer service representative from one of the 2 magazines I did not renew or even approve. Better homes and gardens for $12.81 via MDC and All recipes $12.81 via MDC. I have contacted them via email 3 times and no one has even responded. I have all messages and screenshots of the charges from my credit card company. I just want a refund for both amounts. This company has terrible customer service, well actually, no customer service. They never had my permission and based on all the complaints on here, this is a common practice. I have gone to the magazines and cancelled all my subscriptions and still no refund because they said it had to be done through Magazines Discount Center.Desired Settlement: Refund of BOTH charges of $12.81 from both magazines, to the card they charged it to. Total: $25.62

Business

Response:

Dear Client, To better serve you, what is your MDC order number? This would be a 16-17 digit number starting with MDC found in your original confirmation email if you ordered with Magazine Discount Center. With your MDC order number, we can find your account and help with your current inquiry. If you do not have your MDC number please provide your full name, billing and shipping addresses, zip code, and the title of the magazine you ordered for a manual customer look-up. The name [redacted] and the email [redacted] showed no orders. Thank you, Customer Service[redacted]

Consumer

Response:

I never received a number because I didn't do it. It is under my name [redacted] and address [redacted]

Business

Response:

Hello, We apologize for the confusion. Your order may have been placed directly with the magazine or a different reseller. Please contact the publisher directly regarding your subscription as they may be best suited to assist you. You might be able to find their contact information via the following link: [redacted]

Unfortunately we do not have any additional contact information. We wish you much luck on finding an answer to your inquiry!Best Regards,Customer Service Rep Magazine Discount Center

Consumer

Response:

Finally received a phone call and a refund is supposed to go through in 3-4 business days. Spoke with [redacted]. As long as this goes through then I am happy. If it doesn't, I will call her back. Thank you.

Sincerely,

Review: I order the [redacted] magazine online from the Magazine Discount Center back on 12/**/2014 . It stated that it would take 4 to 10 weeks to receive the magazine for new orders, but in that time the magazine itself offered the same thing for $25.00 instead of $52.42. So I came home and called MDC on [redacted] 01/**/2015 and cancelled my order they said it would take 3 to 5 business days to have my money put back on my account. I called [redacted] 01/**/2014 they said it takes five days and if it is not on there [redacted] to call back .so I return home today from work called to see if they put the money on my account NO it was not there so when I called they had no order number that I gave nor no name that was order but I have a email from business stated all this . All I want is to have my money put back to my account ,they wanted my card number again and I wouldn't gave to them. I feels they are trying to rip me off now I have to wait another five days so someone else can look into it. I also e-mail the e-mail they sent to me back to them I have everything they sent saved , Like I said I just want my money back no problems.Desired Settlement: I don't think that the Magazine Discount Center is giving anybody any discount when they charge you double for a magazine and you have a hard time getting your money back. They sell a magazine for $52.42 when the magazine itself charges $25.00

Refund-Credit Card Credit

Business

Response:

Hello, We are sorry that you decided to stop ordering through us. We apologize for the delay and are working with our fulfillment department to get your refund. Please allow 3-5 business days for any charges to be accredited back. You may receive one to two more issues as our gift to you. If you have any questions, please call: ###-###-####. Regards, [redacted] Call

Review: An erroneous charge of $37.00 was posted to my credit card on 2/**/14. I immediately called the Magazine Discount Center & told them I did not authorize this charge. They assured me that I would be issued a refund of the $37.00 (ref. # [redacted]). My subsequent credit card statement solely reflected a credit of $33.92 from this vendor. It was short a credit of $3.08 which is still owed to me. In addition, this sam vendor billed me an additional erroneous change of $2.00 on 4/*/14. Now they owe me $5.08. I called them again & of course nothing was done about it. I would like the $5.08 refunded to me ASAP. In addition, I would appreciate it if you would make a note on file that they are a disreputable company so that other individuals are not taken advantage of. Thank you for anything you can do.Desired Settlement: Please have this vendor issue me a refund ASAP. Thank you for your assistance in this matter.

Business

Response:

Dear Client,

To better serve you, what is your MDC order number? With your MDC order number, we can find your account and help with your current inquiry. The name [redacted] is not showing any orders in our system, could it have been purchased under another name?

Thank you,

Customer Service

Consumer

Response:

There is no order # as nothing was ordered from this vendor.

Business

Response:

Dear [redacted],

We were able to locate a previously cancelled order for Shotgun News. Please call us directly (###-###-####) so we may better assist you with receiving the full refund.

Best Regards,

Customer Service

Call

I ordered TV guide on 1/**/2016 from magazine discount center, it has yet to be delivered. I sent an email inquiring on status on 4/* 4/* and again on 4/**. I have not been contacted at all with the status of my order. At this point my year subscription will be up before I even receive it!!

Requested a cancellation of the subscription because I thought I was ordering directly through the magazine. It's been 2 weeks and 4 requests for cancellation and refund and still have not heard frkm them. Called the number and the number just said they no longer have phone support and to contact them through email. I did that AGAIN and still no response 4 days later. These deceptive practices are ridiculous. I want a refund and to cancel my service. And DO NOT charge me again next year eventhough I cancelled, because it seems like the sort of website that will do that.

This company is very very shady. I ordered a magazine subscription last year (Infisherman) and a few weeks ago, I see a $36 charge on my credit card for Infisherman. What? Wait! I did not authorize that charge nor did I request a renewal. And the fact that they charged $36 (a two year subscription doesn't even cost that!) sent me over the edge. I contacted customer service via email and heard nothing within the 3-5 business days time frame the site said it takes for someone to get in touch with you. Emailed them again as well as Infisherman and then finally heard a response. They didn't provide an explanation (I asked what the $36 charge was actually for even though I didn't authorize it) and said they would credit my card back. The email from them and Infisherman said I might receive one or two more issues as their gift to me. I checked my credit card and they only credited me back $31.50 instead of the $36 they charged me. I am calling my credit card to dispute the original $36 charge. The customer service number they gave me in the email [redacted] to call if I had questions, is really not a customer service number! It says phone support has been discontinued and that they only support a media platform. Very misleading and very shady. I would not recommend anyone buy from them and I hope that someone takes legal action against them as what they are doing is not proper business

Review: I paid mag. discount $44.90 for 1 yr. and then was charged $355.92 for what iI don't know. When I called to cancel my subscription and asked for a refund of the $355.92, I was told that Mag. Disc. does not give refunds and this charge could not be canceled. I believe others dealing with this firm should be warned of these practices.Desired Settlement: refund of $355.92 and cancellation of my account.

Business

Response:

Dear Client, To better serve you, what is your MDC order number? This would be a 16-17 digit number starting with MDC found in your original confirmation email if you ordered with Magazine Discount Center. With your MDC order number, we can find your account and help with your current inquiry. If you do not have your MDC number please provide your full name, billing and shipping addresses, zip code, and the title of the magazine you ordered for a manual customer look-up. Thank you, Customer Service[redacted]

Review: I ordered a year of magazine subscription on December 2013. First problem is, I did not receive my first issue until March. So I am really hoping to receive magazines until March 2015 or I am going to be very upset. Then I received the April issue and never received another issue again. it is May and I have received two issues instead of 5.

I sent an email changing my address mid April but still have received nothing for April or May....

My next problem is that I contacted Magazine Discount Center online chat today (May **, 2014) to ask what is going on and I spoke to [redacted] who was extremely unhelpful. Never presented me with a solution, barely responded to me and all she said was she was sorry. I don't want her sympathy, I want her to solve my issue.

This magazine subscription was a gift and they have completely failed at delivering issues on time if at all. But to top it off, they have completely failed to give me at least a decent customer service experience. TERRIBLE COMPANY!Desired Settlement: I want a full year of my magazine subscription (12 issues). And I would like to have them on time every month...

Business

Response:

Dear Customer,

We thank you for your magazine subscription to Magazine Discount Center. We apologize for the delay in service. Please call us directly (###-###-####) so we may better assist you with your delivery. We hope this has been helpful.

Call

Review: I purchased a magazine subscription on October **, 2015. IT'S over 12 weeks and not one issue has been received. This business no longer offers a landline, therefore, I cannot speak with anyone over the phone. They are always OFFLINE so you cannot chat with anyone either. I sent 3 emails Feb [redacted] & *. According to there site someone would respond within 2 business days. It is IMPOSSIBLE to reach anyone at this business. I will NEVER DO BUSINESS WITH THEM EVER AGAIN!Desired Settlement: If the subscription isn't going to be delivered by the end of FEBRUARY, I would like a REFUND.

Business

Response:

Dear [redacted],We thank you for your magazine subscription to Magazine Discount Center. We have forwarded your inquiry to our fulfillment department to narrow down your order status. Please allow 5-7 business days for a response. We apologize for the delay and will have a status update for you asap.If you have any further questions or issues, please email us back. Best Regards, Customer ServiceMagazineDiscountCenter.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Customer service says allow them 5-7 business days for a response regarding the status of my order. Since they NEVER responded to ANY of the 3 emails I sent. I do not have much faith in them at this point, therefore, until I receive a definite answer from them I am not satisfied with there current response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was not informed about a recurring billing for two magazine subscriptions. I was never notified of option to cancel.Desired Settlement: Full refund of both debits ($38 and $40) made on my checking account.

01/**/2014 Debit Card Transaction [redacted] ###-###-#### [redacted] $38.00

Pending Misc. Debit POS DEBIT [redacted] ###-###-#### NY $40.00

Business

Response:

Hello [redacted],

We do apologize for the confusion. All order placed through our website are set to automatically renew. On our website on the ordering page under benefits it states *Auto renewal. Auto renewal cards are sent out a month prior to charging your account to inform you that we will be charging your account. Again we apologize for the confusion and have cancelled the orders for Sail and Sail World. You will receive a full refund in 305 business days. We hope this has been helpful.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

A full refund of $78.00 is due NOW. Waiting 305 business days for a full refund in not acceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

We do apologize for the confusion, the emails prior was a typo. The refund will be available anywhere from 3-5 business days, not [redacted]. We do apologize. Please contact us at ###-###-#### with any questions regarding your refund.

Regards,

Review: I paid for a subscription to The Week magazine several weeks ago, but it was never delivered.Desired Settlement: Please issue and mail a refund check refund as soon as possible (the credit card I used has been closed). Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My debit card was billed for subscription for 45$ on December [redacted] for readers digest without my permission.Desired Settlement: I would like a refund of my money.

Business

Response:

Glenn Ramsey, shipped to [redacted], this order was set to auto renewal as stated on our website on our ordering pages under “Subscriber Benefits” We also show the customer has been removed from auto renewal and refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I ordered a magazine subscription back in November but have still not received an issue. I opened a ticked in February (Ticket ID: [redacted]) but still have not received any issue. When I try to call their customer service number (###-###-####) the recording says they have discontinued their phone service. I would like a full refund on my credit card.
I'm afraid this company is a complete scam.

Review: I sent a cancellation letter to them on 4/**/2015. After they sent me an order contract,It was dated 4/**/2015. It said I had 10 days from the date on the letter,I have called them 3-4 times and left messages because they were either closed or no one answered they have charged me 49.98 on two different occasions after I sent the cancellation letter.

Product_Or_Service: Magazines

Account_Number: [redacted]Desired Settlement: Refund

I want my 2 charges of 49.98 credited back to my Acct.I don't want any more charges and I want my acct. cancelled.with no cancellation fees.

Business

Response:

Dear Customer, We apologize for the confusion. Your order may have been placed directly with the magazine or a different reseller. Please contact the publisher directly regarding your subscription as they may be best suited to assist you. Please see the link provided: [redacted] This website is a full list of magazines and the phone numbers to reach them.Best Regards,Customer Service Rep Magazine Discount Center

Review: I ordered a magazine through MagazineDiscountCenter.com in November and have yet to receive my first issue on February [redacted]. I have attempted to contact their customer service via their website, email, live chat and by phone, all to no avail. When I called the 1-800 number, there was a message stating they no longer take phone calls. My "ticket" has been open on their website, unassigned, over two weeks now. I would like money back.Desired Settlement: I am requesting a refund.

Business

Response:

Hello [redacted], We are sorry you decided to stop ordering through Magazine Discount Center. Please allow 3-5 business days for any changes to be credited to your account. You may receive one to two more issues as our gift to your. If you have any questions, please feel free to email us back! Regards,[redacted]Customer Service,MagazineDiscountCenter.com