Magazine Discount Center

Dear Customer,    
The subscription you are receiving may have been sent to you directly from the publisher. Magazine Discount Center does not send any free subscriptions. Magazine Discount Center customers pay in full with a credit card at the time of purchase...

therefore no bills would be seen. Please contact the publisher directly about the magazine you are receiving. You can find a list of magazines and the numbers to reach them on the website provided.
[redacted]
Best Regards,
[redacted]
Magazine Discount Center

Our customer service system shows that [redacted] contacted us on 11/**/15 and our payment processor ([redacted]) shows a refund was posted to the customer’s account on 11/**/15. (Ref# [redacted]). Our return policy is 90 days from date of purchase, however we made an exception...

for [redacted]. Additionally since more than 90 days had passed, his subscription was not cancelled and he should have continued receiving the magazine free of charge.Please let me know what other information you need to resolve this, I’m not sure what else we can do to make [redacted] happy, he’s already receiving a free subscription to his magazine. He also placed an order for Runner’s World magazine 11/**/15, which strikes me as odd given he had been having trouble with us for the prior 6 months according to his complaint.

Dear Customer,This is a response received by our Fulfillment Department about your inquiry regarding your magazine order:This is in response to your inquiry.We do apologize, however we were unable to process the order for TV Guide because the credit card provided was...

invalid.If the customer would still like to receive the subscription, please ask the customer to replace their order.We hope this was helpful! If you have a question about the answer you received, you may call the Fulfillment Department directly at ###-###-####.Thank you so much for your patience and understanding. We are happy to have you as our customer!Have a great day!Magazine Discount CenterCustomer Service

Dear Customer,   We thank you for your magazine subscription to Magazine Discount Center. We were able to locate the previous emails sent, the first was a status request on your order, we informed you that as a reseller we have little to no info on the delivery date, the publisher...

requests we allow for 4-12 weeks. If we contact them requesting an update we receive the same message we send to you, that the publisher request that we allow for the 4-12 weeks for the magazine to arrive. The latest email we received, we responded on Nov [redacted] via email, informing you that we have sent an inquiry to the publisher and to please allow them 5-7 business days to respond to our inquiry, it has been not yet been one full business day. Please allow 5-7 business days for the publisher to respond and for us to get that response to you. If you would like to speak with our fulfillment center directly, they may be able to get the publisher on the phone, please call ###-###-#### If you have any further questions or issues, please email us back or call: ###-###-####.   Best Regards, Customer Service[redacted]

I accidentally used this service to renew my Threads Magazine. Once I realized what I had done I cancelled my order online (they don't have a phone listing) and was expecting an email confirmation (within 48 hours per their site), but it never arrived. Then for a second and third time I made the same request with no response. I then went to my Visa account and disputed the charge and my bank gave me credit.

Hello Customer!From the inquiry you sent us, we think that the best way to assist you would to be to give our Fulfillment Center a call at ###-###-####. We hope this is helpful!Have a great day!Best regards, Magazine Discount CenterCustomer...

Service

Dear [redacted],   We thank you for placing a magazine subscription order for ZooBooks on Magazine Discount Center. We sincerely apologize for the delay. Please know that we have reached out to the magazine publisher to get an update on your order...

status. Please allow 5-7 business days for a response.If you have any further questions or issues, please email us back and we’ll reply as soon as possible. Best Regards, Customer ServiceMagazineDiscountCenter.com

It has been over 3 months and I have no magazine for my daughter.
This company took my money the first day.

I been trying to cancel but the confirmation is not valid. I want my refund. They had already took out of account. I ordered twice . Thought this was direct and it wasnt.

I paid for a magazine subscription because I thought I was renewing directly with the magazine. Turns out it was with this magazine discount center...as soon as I realized this (9 days later) I sent the cancellation request and demanded a refund. It has been 4 days and nothing yet...sent a second request. I'm probably screwed out of my money, have since renewed with the actual magazine company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Well, here is part of the response that I got. Please be aware that I placed this order in Dec. of 2015 and the website states it may take up to 4-12 weeks.
"customer's subscription is due to start with the June 2016 issue, which they should receive no later than June 20, 2016. Also their subscription expiration date is December 2016"So I paid for a year and am only receiving 6 months? Just doesn't make any sense to me. 
It goes on to say this…"To compensate the customer, we have processed a refund of $4.74 for 3 missed issues to be issued back to their account. This adjustment will post to
their credit card within three business days." So they are going to refund me for 3 issues on a year subscription and I am not getting the full year. 
This is completely unacceptable and I want to company to contact me directly, BY PHONE…WITHIN THE NEXT WEEK. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

My card was charged right away, yet I can not get ahold of anyone to inquire about my purchase. The E-mail sent verifying my purchase said it could take 4-10 weeks and it has been over 10 weeks. The online customer service page, does not work the majority of the time. There is no phone number to call for Magazine Discount Center, that I have found. I called one of the Magazines directly, twice (weeks apart), to see if the order had been submitted with them yet and they had no record of me ordering any magazines. A few weeks back I tried to change the shipping address for the Magazines and was able to get the online customer service submit button to work once after (trying for about 15-20 minutes). I received an Email response 5 days later. The Email did not even address my question. I do not recommend Magazine Discount Center.

Magazine Discount Center

The phone system is automated, so I tried to cancel a subscription via the internet. Without an order number it is impossible to submit a request.
The magazine was automatically renewed. I did not receive prior notice for this.
I cancelled my order over the phone, but would like my money to be refunded.

Review: I ordered a subscription to CT Magazine through Magazine Discount Center in December (2015), and although they charged my credit card on December *, 2015, Magazine Discount Center never sent me a confirmation number. I contacted the magazine directly, and they still have not received the order. I tried contacting Magazine Discount Center, but their phone number simply redirects customers to use their online messaging system, which requires you to first input a confirmation number, which they still have not sent me. At this point, I would like to cancel my order, and I would like my money back ($19.97). This agency is particularly problematic because when I did a [redacted] search of the magazine's name, I was sent directly to Magazine Discount Center (so I am sure this has happened to many other customers). Once I realized there was an issue, there is no way to contact their customer support.Desired Settlement: I would like to cancel my subscription, and I would like to be refunded for the $19.97 that I was charged.

Consumer

Response:

In reference to complaint ID [redacted], the business has resolved this matter.

Sincerely,

I had received a Time renewal subscription in the mail. It suggested that to save the planet I should renew online, which I promptly did.

The links sent me to the Magazine Discount Center which did not provide the cost of renewal until after I renewed! The cost was $5 more than if I had renewed by snail mail.

I guess that is the cost of "going green"!

I would not recommend doing business with this business as I have tried to contact the magazine to cancel my subscription and the phone number does not connect you to anyone. When I go on line to cancel my confirmation number they say is not valid. I did receive a cancellation notice but they charged my credit card anyway.

Review: This complaint also involves a customer service issue. When I last check on my order with was over two months ago, the man I spoke with was extremely rude. I had to hang up on him.

My subscription has been paid for, and never delivered. What is the story? When are my magazines and/or my refund.

Rude... Rude.. Rude and unprofessional.Desired Settlement: Deliver order ASAP. It was a gift. Or refund.

Business

Response:

Dear Client, To better serve you, what is your MDC order number? This would be a 16-17 digit number starting with MDC found in your original confirmation email if you ordered with Magazine Discount Center. With your MDC order number, we can find your account and help with your current inquiry. If you do not have your MDC number please provide your full name, billing and shipping addresses, zip code, and the title of the magazine you ordered for a manual customer look-up. Thank you, Customer ServiceMagazineDiscountCenter.com

Review: I had bought a subscription to In-Fisherman magazine they charged my bank account for $38 and my subscription does not expire until Jan**,2018 I am trying to get some help on the refund but of no avail I can' t talk to any one just automated .

Please help Me Thanks in advance

Ph ###-###-####Desired Settlement: Refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

I contacted Magazine Discount Center online and ordered 'The Week' magaazine subscription for a friend a a Christmas present. $69 was charged to my debit card on 12/**/15. In January, I asked the company for the order status. They acknowledged receipt of the email, but did not otherwise respond. I sent a second email and told them that if they did not provide me with the order status by the end of January, I would cancel the order. When they failed to respond by the end of January, I ordered the magazine directly from the publisher for $10 less. I also discovered from my own research that Magazine Discount Center no longer offered subscriptions to 'The Week'. After this, the company responded to my email and told me delivery would take up to 10 weeks. The publisher has promised me delivery in two weeks on my new subscription. I have filled out the company's cancellation form and have disputed the debit card transacton. Strangely, the company also sent me an email in response to another customer's complaint, again advising that delivery took up to 10 weeks. They tried to pretend that there was an issue with the publisher when the issue was obviously with their own company.

Review: On 12/**/2015 I charged the $9.95 magazine subscription in question using a [redacted] gift card, it was accepted and the follow up email that same evening was sent to me verifying it. I verified that the card was used up at Walmart approx. a week later and it was, so I disposed of the card appropriately. Now a month l later the [redacted] decides to email me a month later on 1/**/2016 and tell me my credit card was bad and to charge another subscription using another charge card. I called them about this ridiculous notice and explained that my card was accepted and I had the evidence. They could care less, saying there process does not completely accept the online charges till later. Well that is obviously a terrible online system, but is it the system??? I think the system is programmed to kick out charge cards that renewals can not be automatically applied to. I am in a nursing home and am a quadriplegic, I have a very, very low income of $30.00 a month. I saved for several months so I could give a Christmas gift to some random handicap young adult next door. At 69 I can not imagine a lifetime like this so I think you can understand why I would want to give some young lady her xmas wish. I might be, and ornery, and even cripple, but I am NOT DISHONEST.Desired Settlement: Please give that young lady her xmas wish, let her read her magazine each month for a year, I only wished I could have gotten others or gotten this one longer. OH, by the way, feel free to call the nursing home where I reside at ###-###-####, they will verify everything I have told you.

Business

Response:

Hello Customer!From the inquiry you sent us, we think that the best way to assist you would to be to give our Fulfillment Center a call at ###-###-####. If there are any issues getting in contact with them or you are still having issues with your order, please give us a call at Customer Service at ###-###-####.We hope this is helpful!Have a great day!Best regards, Magazine Discount CenterCustomer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response was what I originally attempted to resolve this issue with no result, that is why I had to bring it to the attention of the Revdex.com. I have attached the the notice that my [redacted] card was axxepted but the email has been since deleted. Still it is evidence in itselt that the transaction was valid and my card was accepted and the charge was applied.I more than ever feel that the MagazineDiscountCenter.com operates in a very dishonest business manner and their advertisements are purposely misleading, they should honestly state that a renewal is required with a subscription. That is why it took them a month to kick my card out, they finally realized it was no good for an auto renewal.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]. We are here to help, and we understand the problem - this is definitely somewhat of extenuated circumstance. Please email [redacted] and mention that you spoke with Ryan - we're going to work with you on this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I will email them as asked, I rejected the response solely on the reason they have taken far to long to understand the problem and I have no trust in them. I want to make sure the Revdex.com keeps this problem open and unresolved until I am satisfied.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,