Magazine Discount Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The business has not responded to the failure to send notification of renewal price of subscription. They charged credit card without notification of increased subscription rate and failed to refund full amount.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted],
 
 We have contacted the publisher, as all of our orders are processed and delivered by publisher. We requested an estimated day of delivery for your subscriptions, we received the response stating they were unsure of the start time. As they are...

responisble for the delivery, we would have no further information on the delivery. Below we have provided all contact information for Mad magazine. being the customer directly they may provide you with a more satisfying answer. We do apologize for this inconvenience and delay. Please contact us again if no resolution is met with the publisher directly.
Mad Magazine
Website: [redacted]
Email: [redacted]
Phone:  ###-###-####
Best Regards,
[redacted]
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Hello,We are sorry that you decided to stop ordering through us at Magazine Discount Center. We show your order was canceled on 2/**/16  Please allow 3-5 business days (this does not include weekends nor holidays) for any charges to be credited to your account. You may receive one to...

two more issues as our gift to you. If you have any questions, please feel free to e-mail us back!Regards, Customer Service [redacted]

Reviewing my credit card, I found a charge through this company for a magazine I did not order. After an email and two phone calls, I FINALLY got my full refund. They said it was an automatic renewal of a previous order. That is untrue! I did get my money back, but don't think this company is on the up and up.

[redacted], shipped to [redacted]  [redacted], the publisher informed us the 1st issue should be arriving between 1/**/16 and 2/**/16. I also so no request made by the customer for an estimated day of delivery. If the customer does not receive the first issue...

by 2/**/16 the publisher will allow us to send a status request.

Hello [redacted]   We thank you for your magazine subscription to Magazine Discount Center and apologize for any issue with our service. We have forwarded your inquiry to our fulfillment department to narrow down your order status. Please allow 5-7 business days for a...

response.If you have any further questions or issues, please email us back.   Best Regards, Customer ServiceMagazineDiscountCenter.com

If you want to simplify your life, DON'T ORDER FROM THIS COMPANY!!! They are misleading. The magazine I ordered was not a magazine, but a few papers folded, standard size, not bound and not in color. It was NOT like the image shown on their page at all!!! Also it took well over the allowed time that they stated, over 9wks to get it! I had to call them twice. When I asked to speak to their billing dept, they said they COULD NOT DO THAT! Seriously!!?? What they do not tell you is that you will be billed again after 12 months automatically. I had stated in my call with them that I want to cancel service at the end of this subscription. I have also notified my bank, as I've seen where others have had problems with this company charging them again, after the customer had cancelled! BEWARE!!! YOU DO NOT GET WHAT YOU PAY FOR! THEY ARE MISLEADING!!! They seem to be the "middle man" and don't know a thing!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response was what I originally attempted to resolve this issue with no result, that is why I had to bring it to the attention of the Revdex.com. I have attached the the notice that my [redacted] card was axxepted but the email has been since deleted. Still it is evidence in itselt that the transaction was valid and my card was accepted and the charge was applied.I more than ever feel that the MagazineDiscountCenter.com operates in a very dishonest business manner and their advertisements are purposely misleading, they should honestly state that a renewal is required with a subscription. That is why it took them a month to kick my card out, they finally realized it was no good for an auto renewal.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have emailed my complaint because there is no direct person to person complaint resolution. I was sent with my magazine an offer to renew for two years for the discounted price of one year if I renewed online. I renewed online but was not given the second year. Their online renewal system lacks the ability to recognize old customers from new. There is no place for an account or subscription number and no code for special offers.
They took my money in seconds but I still after 5 days have no resolution. Do not do business with this company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Today is march * and still no resolution in sight. This is the same response I havegotten in the past. We will get back with you or in other words the old "check is in the mail" type of answer. I feel this company will not give me my money back. I check my bank account every day for the refund and it has not shown up yet.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
They never supplied a working phone number. They never helped me cancel. I had to go thru my credit card company. These people should not be allowed to get away with bad business practices.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello Customer!From the inquiry you sent us, we think that the best way to assist you would to be to give our Fulfillment Center a call at ###-###-####. If there are any issues getting in contact with them or you are still having issues with your order, please give us a call at Customer Service at ###-###-####.We hope this is helpful!Have a great day!Best regards, Magazine Discount CenterCustomer Service

I made an order - one item was a gift - all four orders were sent to the address of that "gift". I have emailed and continue to get the standard form that is put very positively but no follow up on my request to cancel the order. My next alternative is to dispute the charge with the credit card company. Someone should at least establish a dialogue - this should be easily solved! Where is the customer service that is claimed to be of prime importance to this company.

Dear Client,     To better serve you, what is your MDC order number? This would be a 16-17 digit number starting with MDC found in your original confirmation email if you ordered with Magazine Discount Center. With your MDC order number, we can find your account and help...

with your current inquiry. If you do not have your MDC number please provide your full name, billing and shipping addresses, zip code, and the title of the magazine you ordered for a manual customer look-up.     Thank you, Customer Service[redacted]

Dear Customer,   We thank you for your magazine subscription to Magazine Discount Center. I show several emails being sent and responded to in our email system. As stated in the order confirmation e-mail, the publisher asks us to allow for 4-12 weeks for the magazine to get to you....

Your order is currently in the [redacted] week, we have sent an inquiry as to the status of your order. Please allow 2-3 business days for a response. If you have any further questions or issues, please email us back.   Best Regards, Customer ServiceMagazineDiscountCenter.com

Hi There!
 
I'm sorry for this inconvenience. I am here to help! I looked into our system and do not see any emails, which worries me a little bit. But I have cancelled your 3 additional magazines and have you only receiving Biblical Archaeology Review from now...

on.  
I hope that you enjoy your magazine! If you need any help, please feel free to call me directly at ###-###-#### Extension [redacted]. 
 
Have a great day!
 
Magazine Discount Center
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I did receive the original amt. for the subscription but the $12 extra I am out for the 2 issues I had to buy extra was not received. I received the original amount only after I threatened to contact the Attn. Generals office of New York. This has been white washed long enough. The Backwoodsman Magazine has told me that there have been other complaints about this company. How much longer are these people going to be allowed to scam people?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I ordered online 12 issues of Reader's Digest for $10, on 01/2015. I now get a bill for $45??? Of course, I tried calling, but you no longer give customer service on the phone. I can see why when you rip people off. I will be writing or calling the Revdex.com along with our Attorney General in Mn., unless I get some satisfaction from your Company.

Hello [redacted]We are sorry that you decided to stop ordering through us at Magazine Discount Center.  Please allow 3-5 business days (this does not include weekends nor holidays) for any charges to be credited to your account. You may receive one to two more issues as our gift to you. If...

you have any questions, please feel free to e-mail us back!Regards, Customer Service [redacted]