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Main Street Renewal LLC

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Main Street Renewal LLC Reviews (934)

We apologize for the delayed response [redacted] Bates with our Resident Services Team has left a voicemail as well as sent an email to Ms [redacted] Please contact [redacted] at your earliest convenience

Complaint: [redacted] I am rejecting this response because: I have repeatedly been told that someone would be contacting me since the beginning of these issues and I am still waiting Three days ago it would be hours For the last few weeks I have left voicemails, messages and even faxed [redacted] in the Texas office to no avail All responses throught the resident portal are never responded too in a timely fashion and then I am notified that the repairs have been forwarded for a work order and will be contacted which I never am I am beginning to think this issue may need to escalate to the next level for a resolution Regards, [redacted]

I have reached out to Ms [redacted] via email requesting her to call me directly to provide some additional information I will work expeditiously to get the situation rectified[redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you Revdex.com for helping me I' am satisfy with the settlement Thank You [redacted] ***

DO NOT USE THIS COMPANY!!!! They make promises they do not keep and ignore you once you become a tenantThey make you responsible for contacting and fixing problems they are responsible for resolvingIt has been an awful experience and I cannot wait to get away from them

Our Resident Care Support Team has contacted the resident about their issues with delay in maintenance and lack of communication Maintenance repairs has been expedited and confirmed that they are on schedule to be completed 2/7/

Our Resident Care Support Team addressed all of the maintenance issues relayed and offered a concession as a result of the negative experienceAt this time all of the Resident’s original concerns have been addressed

All correspondence has been sent to our Resident Services team We apologize for the delay; we ensure the resident will be contacted soon to com municate resolution

Complaint: [redacted] I am rejecting this response because: received a call 8/3/around 11:am, was advised I would get a call back before 5pm It's 8/8/and I still haven't received a call back Regards, [redacted] ***

Our Resident Care Support Team has contacted the Resident and informed them that there was an incorrect charge, however their Ledger has since been updated and a New Move-Out Statement has been sent to the Resident to reflect the change

Complaint: [redacted] I am rejecting this response because: Today is 3/20/2017, The Company responded that they would contact me within business days..They have not as of today 3/20/at @2:30pm Regards, [redacted] ***

All correspondence has been sent to our Resident Services team We apologize for the delay; we ensure the resident will be contacted soon to communicate resolution

Complaint: [redacted] I am rejecting this response because:MS [redacted] agreed to full refund on the phone but a second manager refused to honor that agreement We are requesting a detailed description of the supposed damages to compare with the pictures and videos we provided showing the damages that existed upon our move-in MS [redacted] left the house infested with mice, filled with mouse feces, doors frames still damaged, holes poorly patched, and various paint touch-ups None of the claims they are making against us are accurate based on ALL the evidence we have provided MS [redacted] should be required by LAW to send us a detailed list of EXACTLY what was repaired to withhold any portion of our deposit Regards, [redacted] ***

Re: Complaint ID [redacted] Our records indicate maintenance issues referenced in Revdex.com complaint were completed on 09/14/ Thank you, [redacted] Risk Management & Insurance Coordinator NMopac Expressway Suite • Austin, TX [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I do need these items removed from ALL of the credit bureaus (Transunion, Equifax and Experian)When should I expect the credit bureaus to be contacted regarding these items being removed? Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Damages to the door frame, molding, fence, and other portions of the home were all pre-existingDocumentation provided shows this evidenceThe business should provide a detailed list and evidence on their behalf that these conditions were not pre-existing contrary to the evidence that we have provided Request business provide a detailed list of items that were required repair upon our departure and evidence that these items for repair occurred during our stay in the residence Regards, [redacted] ***

We have received notification of the issueThe details have been submitted to our Resident Services Team and the customer will be contacted within business days We understand your issues and will be reviewing the following: Maintenance Issues Move in was not complete for resident

I have been a resident for yearsUntil this year, I had never had any issues with evictionI ran into financial hardship and the papers were filed but I paid prior to the date of the court casemonths later and my credit report is listing an evictionMainstreet neglected to file the dismissal and not I am unable to get a new place until the y fix it and they do not seem to be in a rush to do soI have not received any help from their end and no one has returned my call as they stated they would

The first time we spoken to the consumer we offer to open the portal for one day and the instructions were given from [redacted] ***There was no payments done on the portal and we cannot open the portal again for the consumer due to policyThe consumer didn’t want to hear our terms until the rent amounts and additional charges were zero outWe understood her terms and explain to the consumer to pay the rent amounts for July and August at the time when the portal was open

Complaint: [redacted] I am rejecting this response because: Hi Sherri, I still have had no resolution or contact from this business I've reached out to them again and was finally able to get a customer service rep on the phone but he said he had no information to give me Please reopen complaint # [redacted] Thank you!!! [redacted] ***-***-*** Regards, [redacted]

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Address: 655 Craig Rd#120, Saint Louis, Missouri, United States, 63141-7132

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