Main Street Renewal LLC

I have been a resident for yearsUntil this year, I had never had any issues with evictionI ran into financial hardship and the papers were filed but I paid prior to the date of the court casemonths later and my credit report is listing an evictionMainstreet neglected to file the dismissal and not I am unable to get a new place until the y fix it and they do not seem to be in a rush to do soI have not received any help from their end and no one has returned my call as they stated they would

The first time we spoken to the consumer we offer to open the portal for one day and the instructions were given from [redacted] ***There was no payments done on the portal and we cannot open the portal again for the consumer due to policyThe consumer didn’t want to hear our terms until the rent amounts and additional charges were zero outWe understood her terms and explain to the consumer to pay the rent amounts for July and August at the time when the portal was open

Complaint: [redacted] I am rejecting this response because: Hi Sherri, I still have had no resolution or contact from this business I've reached out to them again and was finally able to get a customer service rep on the phone but he said he had no information to give me Please reopen complaint # [redacted] Thank you!!! [redacted] ***-***-*** Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will wait on the resolution Regards, [redacted]

Complaint: [redacted] I am rejecting this response because the property supposed to be moready and having to schedule appointments for multiple issues on day 1(April 28th) of the mois unacceptableCurrently, the issues are being resolvedWe have asked to be compensated for 1/month rent and the offer that was provided by MSRENEWAL was $compensation$compensation is not a good offer after the customer experience was brokenI will settle for a compensation of $of reduce rent for June after all issues are resolved Regards, [redacted] ***

We apologize for the lack response we have given youOur escalation team will be investigating more into the issues you may haveWe will be in contact today

I just applied for a home that was for rent by MSR that was supposed to be $a monthIt was advertised in all of the listings, Zillow, Homes for Rent, Craigslist for $I have screenshots that I took of this because I had sent the ads to my husband to look atWhen I applied and paid our application fee for the specific house on their website it also stated the price per month was $A while later I went back to the MSR website and the price per month had been changed to $a month I contacted someone at their office to ask about it and was told that there are a lot of scams on these listing sites and that their website is correct at $The problem is I would have never applied for that price because that is higher than we want to payI feel as though they raised the price to see if they could get someone to pay more since the house isn't available yetOr, they were hoping to get some more money out of the dealBut, we won't be doing business with this company so it appears we were just scammed out of $

Complaint: [redacted] I am rejecting this response because:it is not true and not acting in good faith The outstanding issues have been present since May; they are attempting to manipulate reality for face value They have failed to address issues and [redacted] made zero guarantees or returned communications Zero since last offer was rejected Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Documents have been discarded and they need to prove that was not the caseThey record calls and should be investigated Regards, [redacted] ***

W e have received the Revdex.com complaint and have sent the information to our Resident Support Team The resident will be contacted within business day to determine resolution

Responded to the resident directly

Our Resident Care Support Team contacted the resident regarding their maintenance concernsAt this time all of the Resident’s concerns are have been addressed

They are horrible to rent from Never return calls or fix issues and they keep security deposit at the end of the lease period even if you leave the home immaculate

Our Resident Support Team contacted the resident on August 5, The resident will be receiving an email from Main Street Renewal with additional information

Complaint: [redacted] I am rejecting this response because: I still to this date, have not heard from MainStreet Renewal about my concernsI have no missed calls, no voicemails, no attempt to make contact with meThe repairs needed in this complaint have still not been addressed, I cannot even get someone on the phone to discuss lease termsI am not sure what I have done to be treated with such disrespect, other than make every payment to MStreet on time and in-full, and I have taken care of the property to the best of my abilitySo, yes I am rejecting this response from the company as it is the same response as the 1st attempt and the same result Regards, [redacted]

I have reached out to *** [redacted] in regard to the Complaint and will work with her to resolve the issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

All correspondence has been sent to our Resident Services teamWe ensure the resident will be contacted soon to communicate resolution

Our Resident Care Support Team has contacted our resident to address their concerns and we are working to resolve this concern as soon as possible

Working with Support team to establish a resolution to the conflictWill be in contact with the resident shortly