Main Street Renewal LLC

Complaint: [redacted]
I am rejecting this response because:It is weeks later and they are now having someone work on my AC unit. I have been in the heat with three children for two weeks after attempting to make contact with them every...

day 4-5 times per day without no response. This is not the only time I have had this problem with mainstreet. I have been trying to call them and emailed them for tenant pool passes. That was before school released for the summer. Two weeks ago I finally was able to reach someone by phone to get the paperwork handled for the pool passes and I have just received the pool passes in the mail. Problem is my kids and I could not swim in May, June , or July. Mainstreet has extremely poor customer serve and communication. I would highly recommend no one lease with this company under no circumstance. They charge $1695 per month. I am never late and I had to go without AC in Texas heat with children. I wish that misery on no one and it was very unhealthy for my two children with Asthma. I had to purchase fans just to circulate some sort of air. I shouldn't have to incur expenses when I am paying this type of money. I feel like they need to reimburse me. I have not heard from any personnel at mainstreet as of yet.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I don't understand. There was never a response given.   
Regards,
[redacted]

Our Resident Care Support Team contacted the resident advising charges were not valid and reimbursement will be paid. At this time all of the Resident’s concerns are have been addressed.

Complaint: [redacted]
I am rejecting this response because it sounds like an automated response. Nothing gets done! As I have stated I have...

called several times leaving messages for [redacted] who returns no phone call. The company thinks this is some kind of a joke in keeping peoples money. 
Regards,
[redacted]

I do no accept this matter as satisfactory I do not owe msrenewal any money 
I would like the amount removed from my name immediately the move out calculated amount is invalid

Ms. [redacted],I regret that you feel you were mislead but our pet policy is, in fact, a $200 non-refundable pet fee per pet, with a maximum of two. Please see the attached MLS listing for the property you rent, which outlines our policy of $200 non-refundable "per pet".  Additionally attached...

is the Pet Addendum you executed listing only one pet and outlining that this is the only pet that can be allowed to reside at the property as of the date executed.  Also outlined is the fee for violating the pet policy.  I would ask that you reach out to the branch and work through adding your new pet to the lease and pay your additional pet fee to prevent further violation fees from accruing.Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: For the record: My notice to vacate letter sent to and received by Main Street Renewal included my forwarding address as I had expected to have my security deposit refunded to me via mail. Obviously they did not take the time to read the letter and note this information.
The issue here has to do with Main Street Renewal and their collection agency, National Recovery Agency and their violation of the Fair Debt Collection Practices Act. Even though I dispute the validity of the $450.00 they claim is owed to them by me. I have decided to pay this amount to them in order to get this one collection item off my credit report that has marred my near perfect credit rating. Instead of accepting my offer to pay the alleged debt in lieu of having the collection item which was illegally reported to the credit repositories removed. Main Street Renewal has instead refused to send me a very basic letter or email stating in effect that once they accept my money they will have their collection agency delete the item from my credit report. Not "removed from collection" as stated, but deleted. Of course the alleged debt will be removed from collection once I send them a check there will be no further need for them to make contact with me. But, that does not mean the item will be deleted from my credit report which is the objective.
I have recently filed a complaint with the Texas Attorney General Consumer Protection Division and is awaiting their response. If they are unable to assist me, I will then file a lawsuit again Main Street Renewal and will use the own email against them as they have in fact acknowledged there was a miscommunication on their part. The fact that they do not want to correct their own error really say a lot about the type of organization they operate. Main Street Renewal has absolutely no regard for their own customers.
If they had sent me an invoice to the address in my notice to  vacate letter to them I would have paid it and the collection agency would have never been involved. Instead here I am dealing with an issue that was created by Main Street Renewal that they have refused to correct.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I wanted to go ahead and let you know that as of the end of today's business I have not been contacted by anyone from Maine Street Renewal, LLC.  What happens now?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business asked me to take down the...

complaint before we even met with a manager to resolve this problem. In the end, we paid the other half of the rent, the late fees were taken off, and a 25% discount was offered for one month.  
Regards,
[redacted]

I am currently researching the situation with the branch and customer service managers in [redacted].  I will respond back to you no later than 5:00 p.m. central on Wednesday, January 14th.Thank you,[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not been contacted.
Regards,
[redacted]

A review of the communicaiton has been completed.  Main Street Renewal does indicate that applying does not guarantee availbility due to the large number of applicants that can sometimes be applying for the same property at the same time.  There is an acknowledgent in the screening...

document that outlines the following:
Non-Refundable Application Fee
Application Fee $40.00 per adult
I acknowledge that the Landlord will not process my application without receipt of non-refundalbe application fee.  The Landlord does not guarantee the availability of the desire property, and the applicaiton fee will not be returned if the property is no longer avaialble.  Current availability can be confirmed by phone.
We regret that Mr. [redacted] unahppy with the process as it occured.  We would be happy to reach out to him to help him locate a property in the area that is currently available if that is something he would like to pursue.
Please let me know if there is anything further needed to close out this claim.
Thank you,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the refund did not come in the mail in a time frame that suggests they sent it on October 1st. It just came yesterday on the October 13th. I...

looked at the USPS stamp that gives me proof that it was mailed on the 6th, not the 1st. This morning I finally received my deposit, though it was not the whole deposit and there is no way for me to verify the things they claim had to be taken out of the deposit because of damage to the property. 
Regards,
[redacted]

Working with Mr. [redacted] directly to resolve his issues.

Worse property management I have ever encountered. Non responsive to calls for maintenance even in emergencies. Wait time 2-3 weeks whether requesting maintenance online or phone . Neverending billing issues on the website. Moved in and place was dirty and had dead water bugs everywhere and was told that there had been a walk through. Rude and call center have no idea what they are doing. Willing to move and lose deposit and pay two months for breaking lease. Sent lease renewal three times completed and signed three times and still received call if we were renewing lease. It's just a matter of time. Disgusted and regretful.

My husband and I have just started renting with this company in Fort Worth, TX and would not recommend them. Just moving in we have had several issues from garage door not working to NOT HAVING HOT WATER. When you call their office it is hard to get a hold of someone at all. They just take down your message but nothing ever gets done. They also just tell you to fill it out online but again nothing gets done. Very frustrating experience.

Resolving issue with resident directly.

During me lease with this company, not one single maintenance request was fulfilled. Months after move out, I was contacted by a collection agency stating I owed money. I called Main Street and it took them over 2 months to tell me the damages "were caused by us" and we would have to pay more than our deposit covered. They charged us to replace the carpet. There were no stains. The damages were that the carpet was cheap and poorly installed and when vacuuming it started to come up at the entryways. This was not misuse it was wear and tear that could not be avoided. Terrible company to try to get anything resolved with. They never follow up or follow through. Would NEVER recommend working with them. A replair man told me that they don't complete maintenance requests because mainstreet does not pay and is far behind. This could explain why none of the repairs I complained about were never fixed.

I have reached out to Ms. [redacted] and will work with her directly to resolve the concerns.

Sent to VP of National Support for follow up with resident.