Main Street Renewal LLC

I do no accept this matter as satisfactory I do not owe msrenewal any money 
I would like the amount removed from my name immediately the move out calculated amount is invalid

Complaint: [redacted]
I am rejecting this response because:It is weeks later and they are now having someone work on my AC unit. I have been in the heat with three children for two weeks after attempting to make contact with them every...

day 4-5 times per day without no response. This is not the only time I have had this problem with mainstreet. I have been trying to call them and emailed them for tenant pool passes. That was before school released for the summer. Two weeks ago I finally was able to reach someone by phone to get the paperwork handled for the pool passes and I have just received the pool passes in the mail. Problem is my kids and I could not swim in May, June , or July. Mainstreet has extremely poor customer serve and communication. I would highly recommend no one lease with this company under no circumstance. They charge $1695 per month. I am never late and I had to go without AC in Texas heat with children. I wish that misery on no one and it was very unhealthy for my two children with Asthma. I had to purchase fans just to circulate some sort of air. I shouldn't have to incur expenses when I am paying this type of money. I feel like they need to reimburse me. I have not heard from any personnel at mainstreet as of yet.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because it sounds like an automated response. Nothing gets done! As I have stated I have...

called several times leaving messages for [redacted] who returns no phone call. The company thinks this is some kind of a joke in keeping peoples money. 
Regards,
[redacted]

Our Resident Care Support Team contacted the resident advising charges were not valid and reimbursement will be paid. At this time all of the Resident’s concerns are have been addressed.

We made contact with the consumer to discuss concerns due to the compliant. We are working to find a solution about the complaint. Please contact Resident Costumer Services about any additional questions. [redacted]

Complaint: [redacted]
I am rejecting this response because: I wanted to go ahead and let you know that as of the end of today's business I have not been contacted by anyone from Maine Street Renewal, LLC.  What happens now?
Regards,
[redacted]

My husband and I have just started renting with this company in Fort Worth, TX and would not recommend them. Just moving in we have had several issues from garage door not working to NOT HAVING HOT WATER. When you call their office it is hard to get a hold of someone at all. They just take down your message but nothing ever gets done. They also just tell you to fill it out online but again nothing gets done. Very frustrating experience.

Worse property management I have ever encountered. Non responsive to calls for maintenance even in emergencies. Wait time 2-3 weeks whether requesting maintenance online or phone . Neverending billing issues on the website. Moved in and place was dirty and had dead water bugs everywhere and was told that there had been a walk through. Rude and call center have no idea what they are doing. Willing to move and lose deposit and pay two months for breaking lease. Sent lease renewal three times completed and signed three times and still received call if we were renewing lease. It's just a matter of time. Disgusted and regretful.

Complaint: [redacted]
I am rejecting this response because: the refund did not come in the mail in a time frame that suggests they sent it on October 1st. It just came yesterday on the October 13th. I...

looked at the USPS stamp that gives me proof that it was mailed on the 6th, not the 1st. This morning I finally received my deposit, though it was not the whole deposit and there is no way for me to verify the things they claim had to be taken out of the deposit because of damage to the property. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not been contacted.
Regards,
[redacted]

I am currently researching the situation with the branch and customer service managers in [redacted].  I will respond back to you no later than 5:00 p.m. central on Wednesday, January 14th.Thank you,[redacted]
[redacted]

A review of the communicaiton has been completed.  Main Street Renewal does indicate that applying does not guarantee availbility due to the large number of applicants that can sometimes be applying for the same property at the same time.  There is an acknowledgent in the screening...

document that outlines the following:
Non-Refundable Application Fee
Application Fee $40.00 per adult
I acknowledge that the Landlord will not process my application without receipt of non-refundalbe application fee.  The Landlord does not guarantee the availability of the desire property, and the applicaiton fee will not be returned if the property is no longer avaialble.  Current availability can be confirmed by phone.
We regret that Mr. [redacted] unahppy with the process as it occured.  We would be happy to reach out to him to help him locate a property in the area that is currently available if that is something he would like to pursue.
Please let me know if there is anything further needed to close out this claim.
Thank you,
[redacted]

Working with Mr. [redacted] directly to resolve his issues.

Good AFternoon, I apologize for the delay.  Your emails continue to go to my junk mail.  I am working with my IT department to correct this.  Attached is the response to Complaint ID #[redacted].
Thank you,
[redacted]
class="MsoNormal">February 12, 2014
Revdex.com Complaint Department
1005 La Posada Drive
Austin, TX  78752
Re:         Complaint ID: [redacted]
To Whom It May Concern:
I have reviewed the Complaint Details, our system information as well
as emails received from Mr. [redacted], the primary applicant.
Here are the issues as outlined and I will address them independently:
1)”After submitting our
application and fees and discovering they were not trying to help us, but hurt
us by using the worst information on my son’s credit report and refusing to
include my credentials at all.”
Main Street Renewal has a multi-level screening process that takes into
consideration the following for each applicant:
·        
Credit Score – Must be a minimum of 500
·        
Evictions – None within the last 5 years
·        
Landlord Collections-None within the last 5
years
·        
Misdemeanors – None within last 3 years
·        
Felonies – None within last 7 years
·        
Rent to Income Ratio – No higher than 33%
·        
Rental History – Verification of 1 year
·        
Employment Verification – 2 paystubs/bank
statements
We do allow the branch managers to make some exceptions, and with that
increased risk, a 1 ½ month’s security deposit is required for any
exception.  In this case, they were
making an exception to the RTI, which was 35%. 
They were not using the Eviction (was proven to be false) or the rental
history which had come up.
Additionally, it is my understanding that the co-applicant, [redacted], was not going to be an occupant but rather a Guarantor.  To qualify as a Guarantor, The minimum credit
score is 700.  Ms. [redacted] did not meet
that requirement and was therefore removed from the application. 
2)”They used my sons score so
they could charge a higher security deposit. 
Since they would not give us any information as to why they would not
use my obviously better credit information, we had to base their actions on the
fact they were deliberately going after a higher deposit to pay for the
vandalism damages.  The agent confirmed
this by telling him they would not do repairs until the unit was rented and the
deposit paid.”
Due to the issues stated above, Ms. [redacted] did not qualify as a
Guarantor, and therefore we had to use [redacted]’s credit information,
resulting in the 1 ½ times security deposit. 
I do apologize if that was not explained clearly.  I can assure you that any deposit we collect
are not co-mingled with repair funds.  We
have a clearly defined Accounting process that keeps these separate. 
If the agent said that we would not do repairs until the unit was
rented, it in no way had anything to do with the use of the tenants funds to do
those repairs.  In cases where we have
had vandalism, we found it a better practice to have a tenant ready to move in
and make those repairs just prior to the move-in to prevent a property sitting
vacant and inviting further vandalism to the property.
After a review of the details and information in our system, I do not
feel a refund of the application fees is warranted.  The applicants acknowledge, when completing
the on-line application, that the fee is non-refundable. See excerpt from the
application.
I agree and affirm that
all of my statements and the information provided in this application are true,
accurate, and complete. I acknowledge that Main Street Renewal LLC, the
Property Owner, Property Manager, and their respective Agents (collectively,
the "Landlord") will rely on the statements and information that I
provide in this application, and any false, undisclosed, incomplete or
misleading information herein may constitute grounds for (a) rejection of this
application, (b) termination of any right of occupancy of all residents and
occupants under a lease entered into based on my statements and information,
and/or (c) forfeiture of deposits and fees.
 
I understand that this
application is preliminary only and does not bind the Landlord to execute a
lease or to deliver possession of the premises to me.
 
The Landlord follows all
federal and state fair housing laws and guidelines, which prohibit, among other
things, discrimination based on race, color, religion, sex, national origin,
familial status, handicap, or sexual orientation (as required by state or local
law) in the sale or rental of housing. Prohibited acts include refusing to sell
or rent, discriminating on terms, discriminatory advertising, and discrimination
in the provision of brokerage services, "steering,"
"blockbusting," and "redlining." I hereby authorize the
Landlord to use and disclose all information that I am providing in this application
in connection with the Landlord's analysis of this application and management
of any landlord-tenant relationship established between me and the Landlord.
 
I acknowledge and agree
that the Landlord may use the following criteria and information to make its
decision to either rent or not rent the property to me, and I will be notified
if this application is denied based upon information obtained from my credit
report.
 
Non-Refundable
Application Fee
Application Fee $40.00
per adult
 
I acknowledge that the Landlord will not process my application
without receipt of the non-refundable application fee.
Main Street Renewal prides itself on making properties available to
applicants that meet the minimum requirements and even go a step further to
allow for exceptions when the parameters fall within the defined exception
allowable, with an additional ½ months’ deposit to offset any risk. 
We do apologize for any mis-information you feel you or Mr. [redacted]
received and do thank you for your interest in the property and going above and
beyond to secure the property while on-site.
Respectfully,
[redacted]
Control Management

I have reached out to Ms. [redacted] and will work with her directly to resolve the concerns.

Resolving issue with resident directly.

We have received the Revdex.com complaint and have sent the information to our Resident Support Team. The resident will be contacted within 1-business day to determine resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Their corporate office handled this complaint professionally and quickly....

I was very pleased with their efforts to remedy the issue. Thank you Revdex.com for being there and assisting! 
Regards, [redacted]

Sent to VP of National Support for follow up with resident.

During me lease with this company, not one single maintenance request was fulfilled. Months after move out, I was contacted by a collection agency stating I owed money. I called Main Street and it took them over 2 months to tell me the damages "were caused by us" and we would have to pay more than our deposit covered. They charged us to replace the carpet. There were no stains. The damages were that the carpet was cheap and poorly installed and when vacuuming it started to come up at the entryways. This was not misuse it was wear and tear that could not be avoided. Terrible company to try to get anything resolved with. They never follow up or follow through. Would NEVER recommend working with them. A replair man told me that they don't complete maintenance requests because mainstreet does not pay and is far behind. This could explain why none of the repairs I complained about were never fixed.