Main Street Tavern Pizza

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Ms [redacted] This is in response to Mr [redacted] I am not sure how to add a PDF to the online Revdex.com systemIn addition to the letter Forest River has also provided a year warranty to the items repaired that were warranty from this visit Thank you for the opportunity to respond Mike Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Given the negligence in the manufacturing of this unit the unit has sustained a diminishment in value and we should be compensated for this as the incident was no fault of our ownThe unit has been worked on by dealers consistently for the past seasons without success and the unit has sustained severe damage as a result of water intrusionThe useful life of the camper has been decreased as a result of this negligence

Initial Business Response / [redacted] (1000, 7, 2016/10/18) */ There is a slide issue with Mr [redacted] 's unitWe approved Cold Springs (a certified Forest River dealer) to perform the required repairsCold Springs did not agree with the repair being requested by Lippert (slide/frame manufacture) and insisted they would have to cut the customers frame which is not factualOnce Cold Springs refused to perform the repair to Lippert's specs the Sandpiper warranty rep for Forest River, [redacted] informed Mr [redacted] that Forest River would bring his unit back to Goshen, IN for Lippert Components to perform the repair needed and according to [redacted] Mr [redacted] refused this offer stating he did not want the mileage put on to his unit Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason we choose not to accept their offer is due to the fact that this procedure was already performed once, and it failedIt was performed incorrectly at Holman Motors, on day day that we purchased the camper, which has now created more damage to the inner armsForest River does not want to pay to have the problem corrected properly, they only want to do the repair which is considered a Band-AidCold Springs RV wants to do the repair the correct way, so that it does break againCold Springs RV feels that the fix sent to them is guaranteed to fail againNow Forest River wants to drag our camper halfway across the country and then back again to do a repair where I cannot see what is being done to itNo thank you I want the camper replacedBetween all parties involved there were phone calls back & forthMany times we left messages that were never returnedWe bought a brand new camper, not a camper that was broken or at least that's the impression we were underUnfortunately we found out this is not trueAfter months of going back & forth, or no response at all, we don't believe that the camper will be fixed back to new, but chopped and pasted back togetherWe want the camper replaced or refundedJust a note: Cold Springs RV was recommended to us by Forest River, we did not choose them, but we have no problem with the way that they wanted to fix the camperCommunication with Cold Springs RV was constantThey always returned phone calls & explained what was going on & what they wanted to do in detail Final Consumer Response / [redacted] (2000, 13, 2016/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) We we are in agreement with what Forest River has proposedWe will not consider the matter closed however, until the camper has been completely fixed and returned to its storage location, and all other aspects of The Proposal have been followed through with and completed Final Business Response / [redacted] (4000, 11, 2016/10/20) */ We spoke with the retail customer and reached and agreementwe will be fixing the unitCold Springs RV has been authorized to complete the necessary workForest River will also extend the warranty time periodForest River will also compensate Mr [redacted] for lost time of usewe consider this matter closed

Initial Business Response / [redacted] (1000, 8, 2016/07/30) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @forestriverinc.com Forest River Oregon division has contact with [redacted] directly [redacted] had made contact with a Forest River Indiana customer service repwhom directed them to Lippert because they are the manufacturer of the failed productDue to her coach being our to warranty, Lippert wanted to test product before lending assistanceForest River at this time has spoken to [redacted] and agreed to step in and will be assisting her in resolving this issue under warranty [redacted] is currently trying to work with Burlington RV in WIShe now has our divisions direct contact information and we will be maintaining contact until issues have been resolved Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/08/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response from Forrest River, they are working to resolve the issue and I have been in contect with themIf the issue is not resolved I will re-open the caseThank you

Initial Business Response / [redacted] (1000, 9, 2015/09/14) */ Contact Name and Title: Pat [redacted] Contact Phone: XXX XXX XXXX Contact Email: [redacted] @forestriverinc.com We have approved a firm to allow on sight repairs and any inspection needed to verify warranty concernsWe will also offer to bring back at off season to plant and repair all items of warranty by way of 3rd party inspection and mold testing as to repair to new like condition along with warranty coverage on all items repairedWe will do this all at no cost to retail OFFER: Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are willing to accept some terms of your offerWe would like our camper to be fixed at the dealer in Greencastle, PaWe want the bedroom wall to be pulled off and inspected for water damage and moldAnything that has mold on we want replacedIncluding any of the leaks that were found and to be foundWe want a new portable water fill cap and a hose to be put in from the tankWe want the floor checked out where the water has been coming in and all the damaged electrical connections replacedWe want the window replaced and the floor and carpet to be inspected where it was leakingWe want the roof to be resealedWe want a bumper to bumper extended warranty for next yearsWe would also like financial reimbursement if we are to keep this camper for- ~Fuel, wear and tear on my vehicle for times to shop from home miles- $ ~Fuel, wear and tear on vehicle from permanent site-miles-$ ~days off work: transporting camper to dealer, sealing roof and hole temporarily, take pictures of damage and videos-days at hr days= hrs x $24.68/hr=$ ~travel to perm site for pics/proof and temp fix at government rate-a mile miles= $ ~silicone for temp fix-$ ~reimbursement for camper payment NOV 2014, SEPT 2015, OCT @ $205.61=$ ~Lost time at seasonal site-a month for sept and oct = $ ~Day off work to get camper off seasonal site-hrs @$24.68$/hr=$ ~Insurance a year=$a month Nov sept oct 15=$ ~Time lost camping with family-$for Sept and Oct and maybe longer till I get camper back Total=$ We purchased a NEW camper because we did not want to deal with these issuesEspecially not water issues! We have lost a lot of work time, travel time, family time and money due to the nonstop issues related to this camperThis was supposed to be a fun enjoyable experience and it has been nothing but a disasterAnd the WORST part about it all is my wife and I have been sleeping with mold right above our heads for who knows how long (HEALTH ISSUE) and the water/wiring issues could have caught our camper on fire and KILLED our family (FIRE HAZARD)I would expect that your company would back your products 100% and would want 100% customer satisfaction?! Well we are far from satisfied!!! Final Business Response / [redacted] (4000, 17, 2015/10/02) */ Contact Name and Title: Pat [redacted] gm warranty Forest River will supply transport to and from our facility and repair any warranty related items supplied by consumer at time of pick upWe will extend warranty to expire September 1, thus extending warranty one year from original warrantyFurther more we will cover any payment prorated while unit in our possession by way of copy of bank statementAlso we will reimburse of caulk purchased as long as receipt provided OFFER: Forest River will supply transport to and from our facility and repair any warranty related issues by way of list provided by consumer at time of pick upWe will extend warranty to expire September 1,which is one year from original warrantyWe will cover any payment prorated by days out of use while in our possession by way of copy of bank statement supplied by consumerWe will also cover caulk purchased to repair by way of receipt Final Consumer Response / [redacted] (2000, 19, 2015/10/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 8, 2017/03/28) */ Contact Name and Title: [redacted] Warranty MG Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @forestriverinc.com March 28th RE: Revdex.com case#XXXXXXXX received March 20, in regards to vin# 4X4FWCH27FTXXXXXX To whom it may concern, In the complaint filed with the Indiana Revdex.com, it is stated that the ***'s contacted Forest River and spoke with [redacted] regarding construction debris left in the toilet pipe going to the black tankThey state that [redacted] told them that she would look into it and get back to themThey received no responseI sincerely apologize that nobody followed up with the ***'sEach Forest River division handles their own warranty complaints independentlyThe ***'s coach was produced by the Oregon Wildcat division in Dallas OregonOur division does not employ a [redacted] in customer service, so It may be possible the ***'s contacted an Indiana division who failed to forward the information to the Oregon division The complaint states that the toilet pipe was plugged with construction debris and that the ***'s are seeking reimbursement for the costs incurred to remove the debrisI first reviewed the coach file and authorization requests for this coach and found that there has never been a paid claim or requested claim filedNext I contacted Affordable RV to discover the facts so that I would be able to respond to this complaintThey stated to me that Forest River was not contacted because the blockage in the pipe was toilet paper and not construction debrisAffordable then sent me the work order as well as the technician's notes which were made at the time of repairI have attached the work order and the notes from the technician for reviewPlease note that the technician wrote clearly on his notes that he found the blockage to be toilet paper when he cut into the pipe Forest River believes in honoring the warranty provided with every coach to its fullestMy division would not have hesitated to cover this issue if we had been contacted and shown that this blockage was due to construction debris deposited into the toilet pipe during the build processUnfortunately the work order I have been supplied by the repairing dealer does not reflect a warrantable issue and I will be unable to assist Thanks [redacted] Service/Warranty Manager plants [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2017/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The [redacted] I spoke to is in Dallas Oregon where I started my complaintShe said she would contact Affordable RV and get back to me - she never did - I made a complaint against Forest River (Wildcat Maxx) Dallas Oregon to the Oregon Revdex.com - after several weeks and the Revdex.com sending several notices to Forest River they closed the file with a "no response" - they suggested I contact the Oregon Attorney General which I did - a couple of days later I got an e-mail from the Indiana Revdex.com saying they were handling the complaint There was a toilet paper block but I am sure it was caused by the debris in the pipe - the technician that worked on the sewer problem only saw the toilet paper that was on top of the clogHe was using a rod and pressure hose to push the obstruction through into the tankHe was inside the compartment and had limited visualI was outside turning the water hose on and off and had a clear view of what was coming out of the sewer hose and retrieved some of the debris before it went down the drainI saved some of it and can send a picture if you wantI showed the debris to the service manager and parts manager

Initial Business Response / [redacted] (1000, 7, 2016/09/22) */ Contact Name and Title: [redacted] Contact Phone: 574/XXX-XXXX Contact Email: [redacted] @forestriverinc.com Thank you for forwarding the concerns of [redacted] and this opportunity to respondForest River contacted Ms [redacted] and was able to work out a mutually accepted solution Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) This does not tell me anythingI want the agreement put in writingBased on my prior experience with Forest River they are not a company to trust Final Consumer Response / [redacted] (2000, 12, 2016/09/29) */ I received a phone call from [redacted] Forest RiverWe have agreed Forest River will send us a new captain chair, passenger chair, sofa, recliner and dinetteThey have also agreed to assist in the cost of installation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you

Initial Business Response / [redacted] (1000, 7, 2017/09/07) */ Thank you for forwarding the concerns of Ms [redacted] and this opportunity to respond to her complaintIt is truly unfortunate that they are not completely satisfied with their recreational vehicleWe take customer satisfaction very seriously and want all of our customers to be completely satisfied with their recreational purchase We do apologize that Ms [redacted] has not been satisfied with the service they received from their chosen dealerAvalon RV Center is independently owned and operated and not a part of Forest River, IncThey purchase products from us along with many other manufacturers of recreational productForest River does not control scheduling or service for Avalon RV CenterWe did review or files relating to the motorhome and all of the authorizations, parts orders, and warranty payment requests were done electronically by Avalon RV Center and processed by Forest River in a reasonable time frame from submissionIt is our understanding the recreational vehicle was also available for use when Avalon RV Center was not servicing the vehicle At this time, only a handful of minor concerns have been communicated to Forest River by Avalon RV Center and Ms [redacted] Recreational products have many systems and features more similar to a houseIt would be considered to have a few serviceable warranty concerns during the warranty period because of the many manufacturers and components installed on recreational vehiclesWe do apologize for any service inconveniences Ms [redacted] has experienced and will be following up with her and her servicer as we have done for her in the pastIt is our understanding the minor concern she had has been serviced and the motorhome is ready for her retrieval Initial Consumer Rebuttal / [redacted] (3000, 9, 2017/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did speak with a representative from Forest RiverI appreciate his willingness to try to get this matter resolvedI also appreciate his desire to see me happy and satisfied as a Forest River ownerHis response, however, does not offer any real solution to the ongoing problems I have been having An RV that is less than a year old, should not be having so many continuous problemsWhether these problems are major or minor in nature is not the issueI understand that there are a lot of systems and components within an RVI also understand that there will be times when things will need to be repaired by the dealerAn occasional trip to the dealer for repair work is acceptable and would not cause someone to write a complaint to the Revdex.comOur trips to the dealership have been frequent and the time the RV has spent at the dealership for repairs has been excessive Each trip to the dealership for repair work is time taken away from being able to use the RVThe RV spent the entire month of July at the dealership for repairsThe cumulative time the RV has been in for repairs is enough to classify the RV as a "lemon" When a customer is unhappy with a product, the company which sold the product is usually the first to hear the complaintMy anger towards Avalon, at times, was out of frustration over the continuous problems the RV was having and how long the repair work was takingAvalon is a reputable dealer! They try very hard to make their customers happy! I resent Forest River trying to lay the blame for this situation in Avalon's "lap"Avalon did not build the RVForest River didAvalon, is doing its best to fix these issues as best as they canI am also trying my best to deal with this ongoing problemThe only one who has not offered any solution to the situation is Forest River I really think I bought a "lemon" RVWhat is Forest River going to do to help us in this situation? I still have not heard their solution! The RV is less than a year old and having multiple and ongoing problemsWhat are things going to be like for us 5-years from now? Final Business Response / [redacted] (4000, 11, 2017/09/11) */ Thank you again for forwarding the complaint submitted by Ms [redacted] and this opportunity to respond At this time it is our understanding that the handful of minor concerns Ms [redacted] has made us aware of with the recreational vehicle have been serviced and found acceptable by Ms [redacted] We have no reason to believe the vehicle is a lemon and do not agree with the statementWe believe this to be an end at this time to her concerns relating to the Forest River, Inc assembly and limited warrantyWe have been, and still remain, in contact with Ms [redacted] in the event she needs to further discuss her concerns or needs future assistance

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Contact Name and Title: pat [redacted] Contact Phone: XXX XXX XXXX Contact Email: [redacted] @FORESTRIVERINC.COM We are sorry for problems and just point out that the a/c are not produced by Forest River but a component installed and Dometic has had recall on these a/c's do to problems unaware to us at time of productionAs for additional items without better information as to time and dates as well as statement of living in full time we will allow a month extension of warranty OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) If Forest River is willing to give us an additional months on the warranty we need at least monthsWe have already live in our destination home since may o2014, that would be months so one additional month will not really helpAll the problems have taken this long to resolveI would like a little longer seeing that it seems we only have a few days when and something else goes wrongMy husband and I are disabled seniors and we are not rough on our homeWe take care of our home with gentle loving careWe have no children or pets with us, so our destination home is not being abusedThings just fall apartJust for an example, our outside light over the sliding door had to be completely replaceTwo days ago it went out againSliding mirrored door on closet is still not working rigDragsOur air conditions were replaced after months of use and problemsWe no longer have a problems with them, so that WAS taken care of by DometicYour offer of an addition months warranty would only bring us to Oct 5, I do appreciate that offer but that would only bring us to about weeks away from todayI don't like having to ask for this but our problems over the months that we have had this have been MANYThe other question is, Will Camper Clinic Rockport, be notified of the extra time given on the warranty? They are so sick of hearing from us with all of our problemsWe bought our Salem Villa from them and they have done ALL the repairs, many after a to week waiting period for the repairs, if not longerThis is one of your dealership to sell your productThe delays on repairs have caused us much distress and the length of time it has taken to repair something has taken away time on our warranty timeIf Camper Clinic been more prompt with their repairs we would not be looking at months with something wrongWe DO love our home, we just wish things would stop falling apartTo the human eye, this destination home is beautifulI thank you for your reply and will be waiting for the next one to follow Final Business Response / [redacted] (4000, 9, 2015/09/28) */ Contact Name and Title: pat [redacted] gm warranty we will extend warranty thru May of OFFER: Final Consumer Response / [redacted] (2000, 11, 2015/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I thank you for that extension on our warrantyRepairs will now be difficult because Camper Clinic Rockport TX has severed any ties to usThey say they have gone above and beyond with the repairsThey have told us to find someone else to do the workOur problem there is no one around will do the work unless we pay to have the work done first and then we turn it in to Forest RiverBeing on a limit income (SS) that makes it a little difficultThank you again for the extension

Initial Business Response / [redacted] (1000, 5, 2016/11/23) */ Thank you for forwarding the concerns of [redacted] and this opportunity to respondForest River contacted Mrs [redacted] and are currently working with her to resolve her concerns Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did contact me but they did not offer a viable solutionI did explain to them that the mold and mildew is a serious issueI left a message for [redacted] at Forrest River yesterdayExplaining the bedding replacement, windows being replaced, the bunk over the cab needs to be removed and replaced, all the wood is not coated, and we would like pictures of the upper bunk when they replace it, and they offered professional cleaning of the RVAll of the above listed items will provide us with a level of comfort that they have attempted to remove the mold and mildew Final Consumer Response / [redacted] (3000, 17, 2016/12/14) */ Ms [redacted] I do not understand how or why this case was closedPlease show me in their response where they stated they have done anything, or where they stated what they are going to do? I thought the purpose of the Revdex.com is to help consumersI would like this reopen and I would like to see the Revdex.com get a response stating what they are going to do and whenThey have my RV, and they still have it Sincerely, [redacted] Final Business Response / [redacted] (4000, 20, 2016/12/22) */ Thank you for the opportunity to respond to the concern of Mrs [redacted] Forest River has communicated directly with Mrs [redacted] , and her selling dealer to come to a resolution in taking care of her service concernsWe will continue to communicate with Mrs [redacted] throughout this processIf you have any questions, please feel free to contact our office Thank you, [redacted] Forest River Inc

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Contact Name and Title: Fregg [redacted] Warr Manage Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @forestriverinc.com I understand Mr [redacted] complaint the important factor here is that the tires installed on the unit exceed the capacity of the rimsThe unit he purchased came with ply tires and that is what the coach was rated forThe axles and the frame also the rims and tires were rated for the capacity of that Ultra Lite coach if a customer wants to upgrade to a significantly heavier capacity tire he can do thatThe unit is still not rated any higher than original documents state OFFER: There is nothing we can offer in this situation

Initial Business Response / [redacted] (1000, 5, 2017/09/06) */ Thank you for forwarding the complaint you received from [redacted] & [redacted] It is truly unfortunate that they are not completely satisfied with their recreational vehicleWe take customer satisfaction very seriously and want all of our customers to be completely satisfied with their recreational purchase We do apologize that Mr& Mrs [redacted] has not been satisfied with the sale or service they received from their chosen dealerCamping World is independently owned and operated and not a part of Forest River, IncThey purchase products from us along with many other manufacturers of recreational productForest River does not control scheduling or service for Camping WorldWe did review or files relating to the [redacted] 's motorhome and all of the authorizations, parts orders, and warranty payments were done electronically by Camping World and processed by Forest River in a reasonable time frame from submissionIt is our understanding the RV was also available for use when Camping World was not servicing the vehicle We have reached out to Mr& Mrs [redacted] and Camping World to assist with Mr& Mrs [redacted] 's service needs any way we are ableWe will continue to work with them until the servicing of the motorhome is completeAny necessary servicing related to the assembly of the multi-stage manufactured vehicle that falls under the Forest River, IncLimited Motorized Warranty will done at no cost to either Mror Mrs [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) We still have not received full cooperation of Forest River and Camping WorldThey just keep pointing fingers among them or against Onan-CumminsAs of today, September 14, 2017, we still don't have our motor home available to usWe understand that the vehicle can be moved, but there are parts such as the generator and the air conditioning that do not work properly, and that's not the pleasant travel environment we paid for Final Business Response / [redacted] (4000, 11, 2017/09/26) */ Thank you again for this opportunity to respondAs previously communicated to the consumers, there are several warrantors of the products found in their motorhomeForest River specifically excludes generators in our warranty policyAs expressed to the consumers several times, only the generator service network can provide service to the generator or their warranty will voidIt is truly unfortunate they are experiencing this concern but Forest River cannot assist with the concern

Initial Business Response / [redacted] (1000, 8, 2015/10/13) */ Contact Name and Title: Gregg [redacted] warr manage Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @forestriverinc.com It is my understanding that you contacted Jake [redacted] from the Rockwood/Flagstaff warranty team and discussed the tires on your trailerYou were instructed that the tires are suitable and capable of handling your trailer weightWe build thousands of trailers a year and have less than a 1% tire failure rateInstead of purchasing a comparable tire you went ahead and purchased an upgraded tireWe do not recommend this practice, however we will not void your warrant we will not warranty the tires on your trailer from this time forward OFFER: We will reimburse you for the tire that blew out a total of I will instruct Jake [redacted] to get a check request in that amount turned into corpYou should receive your check in the next weeks Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, I was instructed by Forest River that the tires are suitableThis, obviously, I don't believe or I wouldn't have gone to the expense of replacing the original tiresMy position is reinforced by the recommendation of a 20% margin by Carlisle Tire in their Good Practices for Trailer Tires document, as compared to the 0% margin in the Forest River productThe suitability of the original tires is really the crux of our disagreement I had a tire failure for unknown cause at a nasty location on a steep and winding road, where injury or death is a very real possibilityI am an engineer with two advanced degrees out of MIT, so I believe I am in a position to assess the loading of tires on my trailerThe physics and math predict that the tires will be substantially overloaded in the winding road conditions that were present where my tire failure occurredForest River, thus far, has not disagreed with this fact The proposed solution is unacceptable to me because it does not address the issue of tire overloading which is a problem with all five tires, and not just the one that failedHaving had an original tire fail, and having concluded that the original tires will frequently be overloaded in otherwise use, it makes no sense to stick with the original tiresThis would put me at risk of a repeat of the original problem, which would be just plain dumb on my part I purchased the trailer with a reasonable expectation that safety related components, like tires, would not be stressed beyond their ratingsThis appears to me to not be the case To be convinced that the Forest River solution is appropriate, I need to be shown that the factory installed tires on my trailer are not overloaded when the loaded trailer is towed on curves at the posted advisory speed limit and at less than the maximum rated speed for the trailerI challenge Forest River to do this Final Consumer Response / [redacted] (4200, 23, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue isn't that a tire failed The issue is that the trailer will overload the factory installed tires in use By use, I mean when towing on curves at the advisory speed (which is almost always less than the enforced speed limit) and when towing in modest wind I had a reasonable expectation when I purchased the trailer that safety components like tires would be operated within their ratings if the trailer is towed in a reasonable fashionThis is not the case based on my math, and Forest River has done nothing to show that my math is incorrect Forest River is correct that the wheels are also at risk of overloadingI have been choosing to ignore this for the moment because the wheels have more margin than the tires and are therefore at lower risk However, Forest River is incorrect in suggesting that overloading of the wheels would result from a change of tiresOverloading of the wheels will occur for the same reason that overloading of the tires will occurThat reason is because of the added forces that result from towing on curves and in modest wind that weren't considered when the tires and wheels were selected by the factoryIt is simply not possible to avoid curves and modest wind and still use the trailer in the way that is intended Again, the factory installed tires on my trailer are not rated for the forces that they will encounter in useAs Forest River points out, neither are the wheelsReplacing two tires does not solve this problem Final Business Response / [redacted] (4000, 21, 2015/11/09) */ Contact Name and Title: Gregg [redacted] warr manage By installing D rated tires that exceeds the tire rating that was shipped with your unitYou know have the capacity to overload the axles and the frame OFFER: I am going to approve the reimbursement of tires, even though you only had one tire failureThat could of been because you hit something in the road for all we knowThe reimbursement of is all we will doYou feel safer with a higher rated tire then you are going to have to absorb most of the cost

Initial Business Response / [redacted] (1000, 7, 2015/07/01) */ Contact Name and Title: Pat [redacted] gm warranty Contact Phone: XXX XXX XXXX Contact Email: [redacted] @forestriverinc.com We have offered as goodwill to repair as unit is out of warranty for more than a year and only ask for them to bring unit to us as per warranty at time of purchase states must be brought back to selling dealerWe can repair within week if approved OFFER: Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) During our conversation you spoke of covering one trip of expenses after being quite rudeWhile speaking with Wayne there was no notes written about this or when it would be fixedI will say that my family will not be purchasing another Forest River Product out of the fear that your factory may forget another key component of the structure stability! It is absolutely ridiculous that it is somehow my problem and expense that your company doesn't inspect there finished productsWe are a working family that doesn't get to take off and camp every weekend so we are suppose to pay because it took years and weekends of camping to find the problem is completely absurd! Lesson learned, I will definitely be checking the Revdex.com prior to another purchase like this because your complaints on here would of saved me $28,000.00!!!

Initial Business Response / [redacted] (1000, 9, 2017/03/27) */ Hello ***, Attached please find the response from Forest River Incregarding Case 26069787: [redacted] Burns Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2017/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response makes no senseI have a file full of letters, e-mails and documentation of discrepancies with this particular unit that was sent not only to [redacted] in Everett, WA but also to the manufacturing plant in Oregon and the home officeIf Forest River declares they have no notification that is just untrue, at least from my filesTruth be known the trailer had been in repairs from January until mid April at [redacted] with everything from water leaks, propane leaks, water running on the floor, latches that were improperly installed and the list goes onI will gladly share the discrepancies with Forest River again however, I am confident that they have copies of all of the noted discrepancies as do [redacted] spent 1/months working the issues after we attempted to take a trip to the coast in Oregon which we were rained out and had to return home after days because of the condition of the trailer and the lack of assistance from the manufacturer Final Business Response / [redacted] (4000, 13, 2017/04/07) */ Forest River does have record of communication regarding the unit belonging to the customerPrevious reply stated no system documentation of direct customer contact which refers to scanned documents and VIN notes in our order processing data base Forest River has fulfilled all warranty commitments for this unit and as of the time of this response there are no open Parts orders, Repair Authorizations or Claims All items repaired have been mainly cosmetic in nature which do not prevent use of the trailerThe replacement parts provided for this unit were OEM and were installed by a reputable dealer There were no structural or major issues with this unit which would cause it to be out of service The customer opted to leave their fully operational unit at the dealer location, without a scheduled appointment, even though the dealer urged the customer to take the unit out and use it while parts were orderedForest River has always, and will continue to, fully back the product producedThis customer's unit was no exception to our high customer service standard Final Consumer Response / [redacted] (4200, 15, 2017/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Forest River resolution does not cover all issues with the trailer nor the reason the trailer was at the dealership for 1/months for repairs Forest River describes our issues with the trailer as "cosmetic" and granted there were some cosmetic issues but the majority were poor material, i.ecupboard and cabinet doors that warped badly and are still warped todayThe issues with leaking around the windows in the bedroom has not been fully addressedThe panels between the bedroom and forward storage compartment were poorly attached, and still do not have any insulation therefore the bedroom area remains extremely cold during the bad Washington weatherThe reason the trailer remained at the dealership for 1/months was due to parts not being available, repairs improperly or not addressed therefore we could not in good conscience accept the trailer as complete and ready for serviceThere are still issues with the interior that need addressingWe have now owned the trailer for months and have been able to use it exactly daysThat says something for it's qualityI have stacks of paperwork from the dealership, the manufacturing place in Oregon and from the main office in Indiana from the CEO We do not trust nor do we feel confident in the trailer therefore we feel we are do some fair compensation for the issues we have had to endure When you document over discrepancies and issues with a brand new trailer there has to be some concern as to the expectancy for the trailer to be serviceable and it's longevity down the road Discrepancies noted were all over the trailer from the front to the rear, i.elocks that would not lock, door strikers installed backwards, leaking windows, warped doors and cabinet doors, floor registers that bend and have sharp edges in the floor, (replacements are the same), wall and ceiling joint tape peeled, closet doors in bedroom that did not latch, settee table top scratched, poorly fir front cap on trailer leaving large opened voids, bed base 6" to 8" too short to support the mattress, LED lights filling with water in forward cap, slide-out tracks loud "clicking" noise when opened/closed, entry door seals torn, drawers in galley area difficult to open/close, slide-out seal torn, Velcro holding seat cushions to settee falling off, propane gas leak in stove burner area, battery boxes cannot be secured, and the list goes on The majority of these issues have been addressed and repaired as good as they could be by the dealership, When the discrepancies were first noted I talked with the plant manager and other Forest River personnel in Harrisburg Oregon and offered to trailer the unit back to them for repairs but, that offer was refused as they apparently do not have the facilities to perform the workI have sent letters to the President/CEO of Forest River RV Incand received a lot of sympathy but no solutions to the building processThe dealership was a great help in addressing our concerns and di a good job with repairing/replacing units but the bottom line the joy of buying a "Brand New RV" just isn't there and owning it has become a burden to usAs stated prior we feel Forest River RV owes us a lot of gratitude for putting up with this "Rolling Disaster" and we wish them to take it back, refund the money paid and most definitely some fair compensation for the anguish and heartache concerning this Forest River Rainier trailer If anyone wants copies of our many letters and e-mails concerning this trailer, I am willing to provide that

Initial Business Response / [redacted] (1000, 6, 2016/07/13) */ We have not been made aware of any issues since unit was returned months ago and both items are parts installed not made by usWe will need retail to take to selling dealer for inspection and coverage Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been in contact with Forest River twice nowI keep being put on hold then my call gets disconnected as if no one wants to deal with my issuesKeystone RV does not do on the road repairsMy camper is on a permanent siteI cannot just take it to a dealerLike before my camper is on a permanent site where I cannot just hook a truck to itIt needs pulled out by a tractor and then pulled to a dealerWhich there in itself lies a problem, due to not having a truck powerful enough to pull the camper this yearI would be satisfied if a dealer would come see the camper on site to address all issuesI did also forget to mention that with the AC being under warranty I was charged [redacted] for repair work to startI would like reimbursed for this also Final Consumer Response / [redacted] (4200, 12, 2016/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Seems like it is easy to say that I should take it to a dealerI AM ON A PERMANENT SITE: cinder blocks underneath, deck built, sewer lines hooked up, etcTime is money therefore: my time to unhook, move everything, find a truck to pull it to dealer, then bring back, hook everything up, etcAre you going to pay for this? I have also called MrTodd Jones on July and I have still not received a call back seems like a typical thing Final Business Response / [redacted] (4000, 14, 2016/07/18) */ We have left phone message to start procedure of reviewing his request as nothing stated in letter

To whom it may concern, Forest River has been contacted by Mr [redacted] legal councilDue to this turn of events, I am limited with what I am able to state in this response to the Revdex.comForest River has started working with Mr [redacted] council in an attempt to reach an acceptable agreement with the [redacted] Typically when a Revdex.com complaint is received, Forest River would contact the customer directly and work towards a resolution with the customerWe would answer the complaint based on those interactions and address each part of the complaint or report back with the final outcome of the interaction with the customer along with the resolution that was reachedUnfortunately in this situation, Forest River is unable to go into detail due to ongoing negotiations with our customers legal council Thanks Aaron [redacted] SVC/Warranty Manager plants 22/

Initial Business Response / [redacted] (1000, 6, 2017/10/03) */ Have agreed to pick up and bring back to factory for review Initial Consumer Rebuttal / [redacted] (2000, 8, 2017/10/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 18, 2017/10/25) */ Have left another message with two different numbers to callXXX XXX XXXX is a live phone Final Consumer Response / [redacted] (2000, 28, 2017/11/07) */ No Forest River did take the camper out and is fixing it I don't know how you got the idea nothing was done All I told you We have to wait until the camper come back to see if they did what they said they were going to do and I told you go ahead and closed the case We are satisfy that they are fixing our camper but like I said we want to inspect the camper first PLEASE DON'T PUT THAT WE ARE DISATISFLIED BECAUSE WE ARE NOT WE ARE VERY GLAD THEY ARE FIXING THE CAMPER I really don't know where you got we were dissatisfied .All I told you We need to inspect it first we are glad they are taking care of our problem so don't put that we are not happy

Initial Business Response / [redacted] (1000, 9, 2017/08/17) */ Please see the attachment where Ms [redacted] agreed to allowing Forest River to assist in repairs and an extended warranty Initial Consumer Rebuttal / [redacted] (3000, 11, 2017/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business only copied and pasted email correspondence confirming the issues that were identified in the complaintThere is no resolution to my request as this has been even after the fact that the camper is still not fixed and will need to go back yet again to serviceI stated clearly in my complaint of what has been offered of extending the warranty and/or [redacted] towards a trade and this is yet again not taking into consideration of the additional expenses and the ongoing costsI did initially accept the offer to extend the warranty feeling there was no other choice but due to the missending of parts, waiting for the correct parts to be sent and issues still not being fixed, which are again stated in this complaintTo date these issues are continuing and the camper needs to go back another timeForest River's response that the extended warranty was accepted just shows the complaint was not fully read and understood as I am well aware of the emails sent back and forth regarding the ongoing issuesIf these issues were addressed and fixed in a timely manner, I would not need to turn to Revdex.com for assistance Final Consumer Response / [redacted] (4200, 17, 2017/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) This would be an acceptable resolution a year agoThe reason for this complaint is about the extra time, loss of money, and loss of the use of the camper over the past yearDue to the slow response of forest river and misspending parts to the dealer, we are again having to bring the camper back or leave it for an extended period of timeFor the most part the issues are being taken care of but is not being completed in a timely manner with the wrong parts being sent and waiting for the correct onesI will not send the camper cross country for who knows how long and continue to pay for it and continue to not be able to use itAgain, the point of this complaint is that we were sold a lemon and there is no legal course of lemon laws for a trailerIt would have appreciated if Forest River would have been more helpful to correct the issues in a timely manner or trade for a decent working camper as opposed to one that spends more time in the shopPlease stand behind your product and send the needed parts as soon as possible to the dealerWe should be compensated for the time and money we have spent in dealing with this camper because of poor quality Final Business Response / [redacted] (4000, 19, 2017/08/28) */ FOREST RIVER WAS CONTACTED VIA E-MAIL BY MS [redacted] ON 6/21/MONTHS INTO HER WARRANTYNOT A YEAR AGOTHERE WERE NO DELAY IN SENDING PARTS OUT FOR THIS R.POD ON THE PART OF FOREST RIVERTHE LAST PART ORDER WAS REFUSED BY THE DEALERSHIP 8/22/WHICH WAS THE LIGHT BAR FOR THE REAR OF THE R.PODFOREST RIVER'S APPLIED LIMITED WARRANTY ALLOWS FOREST RIVER TO REMEDY THE REPAIRSWE HAVE NOT HAD THE OPPORTUNITY TO DO SOI WOULD NOW REQUEST THE R.POD BE RETURNED BACK TO FOREST RIVERS PLANT IN GOSHEN IN FOR THE REPAIRS AT THE CUSTOMERS CONVENIENCE

Initial Business Response / [redacted] (1000, 6, 2017/06/26) */ Mr& Mrs [redacted] , I am very sorry to hear that you had some issues with your RV that were caused by an installation-related error on our partI would be happy to reimburse you for the repairs to your trailer under your Optional Protection Plan for the total of [redacted] If you would like to have the refrigerator replaced due to the noise and overheating concern we will need to have the refrigerator inspected by an authorized Dometic service point to determine if replacement is necessary now that the ventilation concern has been addressedI will get your reimbursement claim completed today and you can expect a check in the mail within days of this messageIf you would like to pursue replacement of the refrigerator further please contact Dometic directly at (XXX) XXX-XXXX and they can schedule to have a technician come out and inspect the refrigerator Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only reason that I am selecting no, that I am not accepting the response from Forest river is because I only have days to respond to their response to my complaintWe are going to contact the manufacturer of the refrigerator to send a technician out to look at it, but the only way I will be happy with this outcome is if we get a new refrigeratorThe refrigerator had been working overtime -days straight to try to cool off each time we went campingThe fans never shut offWe believe there has been damaged done to the refrigerator affecting the longevity of it Final Business Response / [redacted] (4000, 10, 2017/07/06) */ Good afternoon, Your reimbursement check should be in the mail and can be expected within days of the previous response that was sent on 6/26/In regards to the refrigerator if Dometic determines that the refrigerator needs to be replaced and that the reason for it was that it was damaged due to improper ventilation on Forest River's part then we will cover replacement of the refrigeratorIf they determine that the refrigerator does not need replaced or can be repaired but it was still due to our installation we will still cover it but Dometic has to determine whether the refrigerator needs to be replaced or repaired as it is their component and are qualified to make that decision; not Forest River Final Consumer Response / [redacted] (4200, 12, 2017/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Got the reimbursement check today for the wrong amount suppose to be [redacted] instead you sent [redacted] Tried to call the phone number on the check but instead got shuffled to someone's voice mailStill can't get a hold of dometic to find who I am suppose to talk to,about the refrigeratorI can not get thru to them unless I am willing to wait thru or nine callers ahead of meI don't understand why I have spend my valuable time and effort to make something right that was not my fault to begin withThis purchase was not exactly pocket change to usAt this point I am very disappointed with forest river and our problems being blown off to someone else