Main Street Tavern Pizza

Initial Business Response /* (1000, 10, 2015/12/29) */
Contact Name and Title: Rick *** RM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@forestriverinc.com
We are sorry to hear of about the issues that the ***'s have experiencedWe want to help and we will
I have
tried to contact the ***'s and have not been able to reach them via phoneI was able to locate an email address and I am awaiting for a response
We understand that there is an issue with the flooring due to a water leakWe are more than willing to correct this and offer to extend the manufacturer warranty for the inconvenience that this has causedThe dealership has been approved to start the repairs, it is our understanding that the ***'s do not want them to proceed with the repairs
We want to correct this, but we need to have the ***'s permission to proceed
Should you have any questions please let me know
Thank you,
Rick *** Retail Manager
XXX-XXX-XXXX
OFFER:
Initial Consumer Rebuttal /* (3000, 12, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were finally contacted today 12/after no contact since email on 12/Mr *** said he did not contact us due to him having the wrong phone numberThe retailer they are dealing with has our phone numberHis previous emails stated they were checking into the damage on every email and did not have enough informationWe would not go to the trouble we have to get this addressed for over months and be hard to contactThere is extensive damage to floor, walls and storage compartment, since sitting at retailer more damage has been done
Going forward Mr *** seemed genuine in wanting to help usWe were offered but have not yet accepted, an extended Warranty, also not stated above- monthly payments for not being able to use camper and new tires for the round trip to Indiana from Florida
In all this is minimal for giving us a new refurbished camper, that we've only had monthsThis has cost us camping time, cancellations fees, time and gas to retailer an hour away on multiple occasionsAlso, we had to pack the camper up in storage tubs and are in the process of trying to store it all so it can be rebuiltOver all the hassled of trying to get an answer from the manufacture, brought us to this pointWe both work hard for a living and have limited time to deal with this run aroundWhat was supposed to be our retirement weekends had turned into a nightmare for us
We are corresponding on the final details and hope for the best outcome with us the consumer in mind
*** and *** ***
Final Business Response /* (4000, 14, 2016/01/04) */
Contact Name and Title: Rick *** RM
January 4,
We have spoken with the ***'s regarding our commitment to addressing any issues that they are experiencingOn 12/29/we communicated via email and they are reviewing their options and will let me know if our offer is acceptable
I will be following back up with them in the next couple of days to see how they would like to proceed
We understand that this has not been the best experience and we are doing everything that we can to gain back their confidence
Thank you,
Rick *** RM
OFFER:
Final Consumer Response /* (2000, 16, 2016/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
At this point in time, Mr*** representing the manufacturer has promised Prime Time will do everything possible to repair our new camper , going through it with a fine tooth combHe has been personable and accessible, corresponding in a timely manner on questions and needsThis will be a longer process than we like, but all we want is a new dependable structure we can enjoy

Initial Business Response /* (1000, 7, 2016/03/29) */
Contact Name and Title: *** *** - Warranty
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@forestriverinc.com
I am sorry to hear of concerns expressed by Ms***As evidenced by the component recall, Shasta and Forest River
Incare very interested in customer safety and satisfactionChecking the file, I find correspondence dating to November in which Ms*** requested confirmation that the recall will remain active into the Spring of Ms*** was assured the recall may be addressed in after the RV was taken out of winter storageShasta RV is very interested in resolving this matter by way of warranty repair and as such, requests photos of the alleged water damagePlease forward the photos to ***@forestriverinc.com
Initial Consumer Rebuttal /* (3000, 9, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Did not respond to all the issues
Final Consumer Response /* (4200, 13, 2016/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are too many issues with this camper, I want a full refund or a replacement of this camper,it is only been used times and the mold issue is going to just be another problemI want it picked up and a new one delivered to me
Final Business Response /* (4000, 15, 2016/04/04) */
Thank you for the response of April 03,Given the lack of any previous repair, We must respectfully decline the request for a replacement vehicleShasta continues to seek the opportunity to uphold the terms of the Express Limited Warranty which entails no-charge repair of any and all warrantable itemsShasta stands ready, willing and able to perform any needed warrantable repairs should permission be so granted by Ms***
Sincerely,
*** ***
Shasta RV

Initial Business Response /* (1000, 10, 2016/07/25) */
Thank you for forwarding the concerns of Mr***We dispute and disagree with the entire content of the complaint as well as the other disparaging statements he has posted on the internetWith that said, we have made contact to Mr
*** and have assisted him with having warrantable repairs in a professional and courteous manner as we would have with any consumers of our products
Initial Consumer Rebuttal /* (3000, 12, 2016/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Forest River can disagree and dispute my complaint if they choose to do soBUT, the facts are the facts and they can not be disputed and my complaint standsIt is now August 1, Days after I purchased a Motor Vehicle in the State Of Florida with Laws that not only protect consumers but also levy harsher penalties on those that act in the manner in which an authorized dealer of Forest River did for those that are above the age of and or disabledI am bothThey are called Lemon LawsForest River may want to have someone other than a rude manager in the Coachman Division contact me or a clerk that obviously wrote their response to my complaint pay a little more attention to my concernsAgain, days after purchase I am left with no usable vehicle that I purchased on may 28th It is now August 1, All I do have is promises and excuses while my motorhome sits in an authorized dealership of Forest River still not repairedEveryone that I have spoken to at Forest River concerning this matter have been courteous , except for this manager I mentionedThe rep at the dealership I am now working with is courteousMy complaint was based on a extreme safety concern and the fact that an authorized dealer had no problem placing me and my family in harms way by not disclosing a hazardous situation until all paperwork was signed and funds received
Forest River took no action or paid any attention to my situation that was reported to them on May 30, until I did go online and write in a blog my situation and my experience with Forest RiverIt took several weeks to get any kind of responsible response from Forest River and now I am dealing with a company that keeps shipping the wrong parts and just keep offering me excuses , in a courteous wayBUT, I have lost my summer to use this product, lost deposit money on a campground I had plans for and the purpose of buying this product has been lost due to the lack of accountability by their actions and responseI am sorry, again, how can this be disputed ? Everything has been documented by meA complaint has been made to the Attorney General's Office and The Department of Transportation for their reckless behaviorALL DOCUMENTEDIt has been documented by a propane company in Orlando , Florida that the Dealership, ** *** in Orlando, Florida had ample opportunity to repair this problem prior to delivery of this vehicleI was told when I put a *** deposit on May 17th, on this produce by the dealer, RV One that I needed to give them days to prep the vehicle I GAVE THEM DAYS and completed the transaction as mentioned on the 28th of May,
I am now so insulted by this response from them that I am left with no other action to take then to have have my Attorney present the facts in a legal way and seek judgment against Forest River and RV One to purchase this vehicle back
Enough is enough The facts remain and my complaint remainsCourtesy has nothing to do with this
At this time Forest River may best serve themselves by having someone in a position of responsibility and not that rude manager in the Coachman Division contact me to arrange buying this vehicle backI will give Forest River Days after receiving my response to contact me in a responsible manner or I will have no option except to turn this over to my AttorneyI can assure Forest River that it will be a lot less painful and less expensive to do soI have spoke to an Attorney and he is just waiting for me to let him do his jobSo if Forest River wants to continue with their defense of courteous business practices they can do soBut please be advised AGAIN, my issue has nothing to do with courtesy and courtesy will never be a part of my complaint or my Attorney's Filings
days Forest RiverOr I will continue with legal counselI do not want your product I can not use it days after purchase, have not used it under advice of The Department Of TransportationAnd, the purchase of your product has left me with a poor attitude of your Industry as a whole and destroyed my number one thing on my bucket list to do in my retirementSomething I have worked hard for all my lifeTime to come to terms with the repurchaseIf my Attorney handles this it will be much more costlyThe damages I could seek will far exceed what I will settle this matter for at this timeI am sorry that my response to you is in this venue but your business practices have left me no other choiceI tried to contact someone in Your Organization and have failed to do so by your business practices
Also be advised that when I dropped off this vehicle at Camping World I did so along with an individual that made note that no other issues existed with this Motorhome, INCLUDING COSMETIC ISSUES other than the ones being addressed by Camping World, the authorized Forest River Dealership I have been assigned to by Forest RiverMy concern is that when something sits in a dealership for a period of time damage MAY be caused by reckless lot practices
In summation my complaint remainsThe facts remain the same and AGAIN, I have no issue with courtesy of the people I have dealt withI have issue with Forest River's productThe lack of accountability, the FACT that Federal Laws were violated by one of Forest River's authorized dealers and my concern for the response to my complaint to the Revdex.com by a representative of Forest RiverI do not want to do business with you anymore I do not want your productCome get it TEN (10) DaysI will wait ten days from receipt of this documented concern through the Revdex.com then I will be left with no choice other than to give this matter to my Attorney and let him proceed in accordance with The Statutes in The State Of Florida that protects consumers like myself from companies like Forest River and that of your Authorized dealerships and your questionable business practices
Thank You
*** ***
Final Business Response /* (4000, 14, 2016/08/03) */
Thank you for again for forwarding the concerns of Mr***Also again, Forest River disagrees and disputes the content of Mr***'s complaintForest River was not a party to his purchase of his motorhomeHis motorhome was purchased through a non-franchised independently owned and operated Recreational Vehicle DealerAs we have expressed several times to Mr*** we are truly sympathetic that he is not satisfied with the sale at the dealer he chose to purchase from, but that simply is out of our controlForest River has always reacted favorably to Mr*** when he has asked for our assistanceMr*** would rather have have adversarial conversations then work to resolve his concernsOnce Mr*** understood Forest River is a separate company from the dealer he chose to purchase his motorhome from, Forest River was then able to assist him with a different independently owned and operated dealer to obtain the service he requestedMr*** has also apologized several times for his demeanor during telephone conversations with Forest RiverAt this time Forest River is not aware of any unresolved concerns with Mr*** motorhome and consider this an end to the matter

Initial Business Response /* (1000, 10, 2016/10/11) */
To Whom it may concern:
Thank you for contacting us regarding our customer Mr*** ***
We are very sorry to hear of the inconvenience he has encountered
We have been in contact with the dealer and the customer and have agreed
to build a brand new RV for Mr***With the dealer's help we will exchange this brand new RV for the one he has concerns with
We trust that this will close this matter satisfactorily
Thank you again for writing and please do not hesitate to contact us if you have any further questions regarding this matter
*** ***
Corporate Owner Relations manager
Initial Consumer Rebuttal /* (2000, 13, 2016/10/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2017/08/11) */
After review we find *** paid in current warranty and a authorization for hours by selling dealing to repair however to this date unit was not retuned to allowAs per warranty supplied at time of purchase Forest River had not been given
rights to attempt repairs and feel not a major issueWe are sorry they had such issues and if can assist with original unit in any please we will certainly do
Initial Consumer Rebuttal /* (3000, 8, 2017/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After we called the company and dealer about the issues, we were told they would fix itWe drove an hour to take camper in to be repairedWe took it in July 5, through July 11, because they said it wasn't squaredTook it back in July 18, through July 21, Then we took it back yet again July 31, That's when the parts were in but told us that it wouldn't last, that it was just a bandaidAt that point, we no longer felt safeWe finally bought and picked up a new camper on August 9, As you can see, we have had the camper in several times for repair but with nothing actually fixed correctly
Final Business Response /* (4000, 10, 2017/08/24) */
We have spoke to dealer in question and no such statement about band aid or won't be right were never stated as well as there was no repurchases from this dealerWe cannot assist as we weren't allowed any part of trade and feel we would have honored warranty to allow full value

Initial Business Response /* (1000, 7, 2016/07/29) */
Thank you for forwarding the concerns of *** ***Forest River disputes and disagrees with the entire content of the complaintWith that said, we have made contact to Mr*** and have assisted with having warrantable repairs in a
professional and courteous manner as we would have with any consumers of our productsThe complaint they made about a camera failure was limited to a setting on the control unit
Initial Consumer Rebuttal /* (2000, 9, 2016/08/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes at this point, we seemed to have our initial issues resolved by Forset RiverIt was unfortunate that it took so long for FR to handle these problems that a complaint to the Revdex.com was necessary

Initial Business Response /* (1000, 7, 2017/07/17) */
Contact Name and Title: *** ***
Contact Phone: ***/XXX-XXXX
Contact Email: ***@forestriverinc.com
Thanks you for forwarding the complaint submitted by Mr***Reading the complaint, several concerns would not be related to Forest
RiverHowever, we do take customer satisfaction very seriously and will be in contact with Mr*** in the near future and assist him further
Initial Consumer Rebuttal /* (2000, 9, 2017/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have contacted me and offered to reimburse me and send me new tv hinges to replace bent onesThe have also offered to replace the cabinet in the kitchen if it splits from the water damageThe will also review the mold issue if it becomes a problem this winter
I am still waiting on the hinges and reimbursement

Initial Business Response /* (1000, 10, 2017/06/15) */
Below is an e-mail communication sent to consumer on May 24, sales brochures were also sent to the consume
From: *** ***
Sent: Wednesday, May 24, XXXX X:XX AM
To: '***@hotmail.com'
Subject: Revdex.com Complaint
Ms
***,
This communication will confirm Forest River RV was sent a complaint via the Revdex.com to Forest River RV
________________________________________________________________________________...⇄ /> Our response to the Revdex.com:
The complaint no# XXXXXXXX is the responsibility on response of the Forest River Rv - California Division
Please transfer to : ***@forestriverinc.com
I will update the consumer - *** *** we have submitted all information to NADAIt is not mandated
by any government agency that we supply wholesale- retail information to third party companies
The information is helpful for banks and lenders, subsequent retailers, purchasers etc
I will send via e-mail a product brochure for the SandstormI may even call via telephone prior
________________________________________________________________________________...⇄ /> Our Sales and Marketing updates our website every model years with the current model year
Our website now has model year info( may have some residual information
*** ***
Service/Parts Manager
Forest River Manufacturing, LLC ***
*** *** *** ***
*** ** XXXXX
XXX-XXX-XXXX - ext **
________________________________________________
The Revdex.com Miss Routed the complaint to our Dallas Oregon plant - *** *** He forwarded to me
Initial Consumer Rebuttal /* (3000, 12, 2017/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please confirm that value information for the Sandstorm (SLC and SLR) models have been provided to NADAThis is my primary complaintFinancial information is not available for our model year thus value and financing is being based on the data, devaluing the model
*The website has been updated since this complaint has been filedIt has removed any links to the and models mentioned in the original complaint.*
Final Business Response /* (4000, 14, 2017/06/28) */
Forest River RV has supplied NADA with all current data to dateNADA is the ones who update the online data bases and add to the available hard copy bookletsMs*** was sent an e-mail 5-31-with a copy of the Sandstorm product brochure/flyerAt this time we have no more information to add to updating performed by the 3rd party NADA
*** ***
Forest River

Initial Business Response /* (1000, 9, 2015/09/16) */
Hello ***
I had responded thru your earlier email last week on thisI'm not sure why it wasn't receivedI have talked to the customer and even thought the RV is past warranty by over a year and the issues is not a warrantable but a
maintenance issuesI have agreed to supply parts for the repair as goodwill to any Forest River Incdealership of the customer choosingI have not heard from the dealership they want to do the repairs at this timePlease let me know if you need anything or have any questions
Thank you
Gary ***
SHASTA by Forest River Inc
WARRANTY/CUSTOMER SERVICE MANAGER
Initial Consumer Rebuttal /* (3000, 11, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** I don't agree it's just a maintance issue and not covered by warranty and I think Shasta's goodwill should include expense
Final Consumer Response /* (4200, 15, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand the offer of parts but as far as the comment on roof being inspected while warranty was valid , why should any consumer have to even think of a inspection of a roof on a new camper if the roof had been done correctly at the factory I will not agree with Shasta' offer and if they can accept their decision as being fair after noted again as defect in estimate Thanks
Final Business Response /* (4000, 13, 2015/09/29) */
Contact Name and Title: Gary *** warranty rep
To all concerned
We will honor our original offer to cover the parts needed for repair, However we will not be authorizing timeThe regular maintenance was not done or upon inspection this issue would have been caught and repaired during warranty resulting in less damage to the structure from
this leak
OFFER:
Forest river will provide the parts as goodwill
Thru a forest River Inccompany

Initial Business Response /* (1000, 5, 2016/12/23) */
Thank you for writing regarding our customer *** ***
I have been in contact with the division that manufactured his Clipper 17' Viking travel trailer and according to them all parts were ordered on November 28th and have been
delivered to the dealershipThe dealership tells us that repairs should be completed shortly
It is our position that these matters do not warrant replacement and we stand ready to address any warrantable repairs under the terms of our warranty
We apologize for any delay in the process and urge the customer to contact Ms*** *** at Viking RV XXX-XXX-XXXX if they have any questions or concerns in the future
Thank you again for contacting us and do not hesitate to contact me if you need any more information regarding this matter
*** ***
Coachmen RV a division of Forest River Inc
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/12/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If all parts were ordered on 11/28/2016, why have they had it since 10/29/and Camping World told us that the floor is not a patch job but an entire replacement? We are really disgusted with not having our trailer in usable condition after spending our hard earned money on something which we believed was brand new and of models instead there are that we currently know aboutForest River doesn't stand behind their products and Camping World told us that we would have had the trailer back within days had they not had to deal with the hassles of Forest RiverWe want our money back and to be paid for the expenses of not having it to use it
Final Consumer Response /* (4200, 15, 2016/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have stated repeatedly this unit was supposed to be a brand new unit and it is a piece of junkThe shower water was running out from under our bed getting everything wet each time we took a shower after the hot water heater was finally hooked up on 10/Prior to that we were taking cold showersThe toilet rocked because it wasn't put in straight and sealedThere is an entire book of defects with this trailer and we had already picked it up once from Lake Park GA because they could only fix hot water heater and had a wk back logWe have been told repeatedly that Forest River products are no and dealing with them is lengthyWe want our money back
Final Business Response /* (4000, 13, 2016/12/29) */
*** *** has contacted the customer and attempted to resolve the situationCustomer is insisting on a repurchase of RV
We do not agree that this is the proper resolution under the terms of our written warrantyThe RV is (and has been) available for use by the customerAccording to what the dealer *** has told us, it is their decision to not pick up the RV until "all items have been repaired." We have been called a "liar" by the ***, because they say that *** says all the linoleum must be replaced while we have asked *** to get an estimate to repair the small area in the linoleum that appears to be a gouge from the topPlease note that customer contends the pin hole is being caused by something from below the floor protruding upSee attached extreme close up of the area

Initial Business Response /* (1000, 9, 2017/05/17) */
Since this complaint was filed, Forest River has made contact with Mr*** multiple timesWe are currently working out the details between Mr*** and Forest River to bring the coach to the factory for inspection and repair with
determination on possible cost of repairs to be based on findings of the cause for the leakthe inspection is to be photo documented and if we can determine the leaks are due to a defect, Forest River will internalize the repair costsMr*** is awaiting a response from me today
thanks
*** ***
SVC/Warranty Manager

Initial Business Response /* (1000, 5, 2016/06/09) */
Were sorry for confusion and letter will be sent certified mail today
Initial Consumer Rebuttal /* (2000, 7, 2016/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as letter/document provided...

warranties roof for life. Thanks You

Initial Business Response /* (1000, 8, 2016/07/21) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX [redacted]
Contact Email: [redacted]@forestriverinc.com
Thank you for assisting Forest River RV with one of our customer.
I have performed research within our customer data base and did...

not find a [redacted] with the address listed in the complaint. I did find a retail customer of [redacted] with the same telephone number as [redacted] and the travel trailer was purchased from Carson City RV. I'm assuming I have researched the proper travel trailer file. Your communication to us does mention a 2016 Stealth 2810G travel trailer.
Our records due not indicate that [redacted] or [redacted] or any representative from Carson City RV has contacted use with any concerns related to chassis axle alignment to date on their Stealth travel trailer. At this time I would ask that the [redacted] forward us all documents related to the axle and tire concerns they mention in the complaint. Once we have the documents we will review and see what would be considered covered by Forest River RV. Forest River always recommends that our customer contact us prior to making any repairs outside of our approved repair network.
The [redacted] will need to use the reference number of CXXXXXX all future correspondences to us.
We wait the requested information. Our direct contact information is:
Forest River RV
[redacted] S Pepper [redacted] XXXXX
XXX-XXX-XXXX [redacted]@forestriverinc.com
Initial Consumer Rebuttal /* (3000, 10, 2016/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm sorry that I forgot to I form you but the trailer is in my wife's name as the primary and me under secondary. I can give you more info if need be
Final Business Response /* (4000, 12, 2016/07/25) */
7-25-16 - 3:30 PM - Follow-Up to Revdex.com.
I have been in contact via telephone with [redacted]. We have discussed his travel trailer.
We have discussed ownership and verified the vehicle ID no#. He will be submitting copies of alignment bill via e-mail. We discussed tires also. At this time he is in the process of replacing the tire. I will be following up with
him after discussing with my management team and chassis supplier. Bothe parties will continue to work towards a resolution. He was also given my e-mail address to submit documents. He will forward them on 7-28-16.
[redacted]
Forest River RV
Final Consumer Response /* (2000, 14, 2016/07/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/08/03) */
Thank you for forwarding the concerns of Mr. [redacted]. Until your communication, Forest River had no idea Mr. [redacted] was not completely satisfied with his motorhome purchase.
Upon review of your communication, Forest River immediately contacted...

Mr. [redacted] to discuss his claims. Forest River now has an understanding of what Mr. [redacted]'s concerns are and even though the warranty on Mr. [redacted]'s recreational vehicle is expired, we have committed to offering goodwill assistance.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My wife and I were pleased with the quick response from Forest River and was pleased with the assistance that was stated at this time. However, If for any unforeseen reason we will not be happy with the outcome. The case will be reopened.

Initial Business Response /* (1000, 8, 2015/10/13) */
Contact Name and Title: Gregg [redacted] warr manage
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@forestriverinc.com
It is my understanding that you contacted Jake [redacted] from the Rockwood/Flagstaff warranty team and discussed the tires...

on your trailer. You were instructed that the tires are suitable and capable of handling your trailer weight. We build thousands of trailers a year and have less than a 1% tire failure rate. Instead of purchasing a comparable tire you went ahead and purchased an upgraded tire. We do not recommend this practice, however we will not void your warrant we will not warranty the tires on your trailer from this time forward.
OFFER:
We will reimburse you for the tire that blew out a total of 75.00. I will instruct Jake [redacted] to get a check request in that amount turned into corp. You should receive your check in the next 4 weeks.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I was instructed by Forest River that the tires are suitable. This, obviously, I don't believe or I wouldn't have gone to the expense of replacing the original tires. My position is reinforced by the recommendation of a 20% margin by Carlisle Tire in their Good Practices for Trailer Tires document, as compared to the 0% margin in the Forest River product. The suitability of the original tires is really the crux of our disagreement.
I had a tire failure for unknown cause at a nasty location on a steep and winding road, where injury or death is a very real possibility. I am an engineer with two advanced degrees out of MIT, so I believe I am in a position to assess the loading of tires on my trailer. The physics and math predict that the tires will be substantially overloaded in the winding road conditions that were present where my tire failure occurred. Forest River, thus far, has not disagreed with this fact.
The proposed solution is unacceptable to me because it does not address the issue of tire overloading which is a problem with all five tires, and not just the one that failed. Having had an original tire fail, and having concluded that the original tires will frequently be overloaded in otherwise normal use, it makes no sense to stick with the original tires. This would put me at risk of a repeat of the original problem, which would be just plain dumb on my part.
I purchased the trailer with a reasonable expectation that safety related components, like tires, would not be stressed beyond their ratings. This appears to me to not be the case.
To be convinced that the Forest River solution is appropriate, I need to be shown that the factory installed tires on my trailer are not overloaded when the loaded trailer is towed on curves at the posted advisory speed limit and at less than the maximum rated speed for the trailer. I challenge Forest River to do this.
Final Consumer Response /* (4200, 23, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue isn't that a tire failed.
The issue is that the trailer will overload the factory installed tires in normal use.
By normal use, I mean when towing on curves at the advisory speed (which is almost always less than the enforced speed limit) and when towing in modest wind.
I had a reasonable expectation when I purchased the trailer that safety components like tires would be operated within their ratings if the trailer is towed in a reasonable fashion. This is not the case based on my math, and Forest River has done nothing to show that my math is incorrect.
Forest River is correct that the wheels are also at risk of overloading. I have been choosing to ignore this for the moment because the wheels have more margin than the tires and are therefore at lower risk.
However, Forest River is incorrect in suggesting that overloading of the wheels would result from a change of tires. Overloading of the wheels will occur for the same reason that overloading of the tires will occur. That reason is because of the added forces that result from towing on curves and in modest wind that weren't considered when the tires and wheels were selected by the factory. It is simply not possible to avoid curves and modest wind and still use the trailer in the way that is intended.
Again, the factory installed tires on my trailer are not rated for the forces that they will encounter in normal use. As Forest River points out, neither are the wheels. Replacing two tires does not solve this problem.
Final Business Response /* (4000, 21, 2015/11/09) */
Contact Name and Title: Gregg [redacted] warr manage
By installing D rated tires that exceeds the tire rating that was shipped with your unit. You know have the capacity to overload the axles and the frame.
OFFER:
I am going to approve the reimbursement of 2 tires, even though you only had one tire failure. That could of been because you hit something in the road for all we know. The reimbursement of 150.00 is all we will do. You feel safer with a higher rated tire then you are going to have to absorb most of the cost.

Initial Business Response /* (1000, 10, 2015/07/27) */
Contact Name and Title: Gregg [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@forestriverinc.com
We sent the correct awning and screen room on July 13th. The parts were received at the dealer on July 14th. The original request...

was sent with no mention of the part being packed wrong. That was the reason for the denial. When the dealer informed Rockwood that the part was not the correct one we then shipped the correct parts overnight.
OFFER:
Supplied the correct parts.
Initial Consumer Rebuttal /* (3000, 12, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Was suppose to over night the room to me which was not done, that is what the dealer told me, as due to the wrong screen room it damaged the awing and it needed replaced.
Final Business Response /* (4000, 15, 2015/07/29) */
Contact Name and Title: Gregg [redacted] warr manager
what I see in my system is the part was indeed sent to the dealer, It was shipped at n/c. I do not know what else Mr. [redacted] is seeking. The form request to get the right parts for my awning and the right room. That has been done.
OFFER:
The only other option I have is to extend the warranty on the awning and screen room for one year against manufacturing defects.
Final Consumer Response /* (2000, 17, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The room was suppose to have been sent to my home not the dealer!!!!! Now with the agreement I have with the dealer of bringing the RV in later this fall to fix several other problems with this RV I just want the things fixed and be right!!!! Yes if they still put the extended warranty or the awing and screen room that be ok with me.

Initial Business Response /* (1000, 9, 2017/08/17) */
Please see the attachment where Ms. [redacted] agreed to allowing Forest River to assist in repairs and an extended warranty.
Initial Consumer Rebuttal /* (3000, 11, 2017/08/17) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
The business only copied and pasted email correspondence confirming the issues that were identified in the complaint. There is no resolution to my request as this has been even after the fact that the camper is still not fixed and will need to go back yet again to service. I stated clearly in my complaint of what has been offered of extending the warranty and/or [redacted] towards a trade and this is yet again not taking into consideration of the additional expenses and the ongoing costs. I did initially accept the offer to extend the warranty feeling there was no other choice but due to the missending of parts, waiting for the correct parts to be sent and issues still not being fixed, which are again stated in this complaint. To date these issues are continuing and the camper needs to go back another time. Forest River's response that the extended warranty was accepted just shows the complaint was not fully read and understood as I am well aware of the emails sent back and forth regarding the ongoing issues. If these issues were addressed and fixed in a timely manner, I would not need to turn to Revdex.com for assistance.
Final Consumer Response /* (4200, 17, 2017/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This would be an acceptable resolution a year ago. The reason for this complaint is about the extra time, loss of money, and loss of the use of the camper over the past year. Due to the slow response of forest river and misspending parts to the dealer, we are again having to bring the camper back or leave it for an extended period of time. For the most part the issues are being taken care of but is not being completed in a timely manner with the wrong parts being sent and waiting for the correct ones. I will not send the camper cross country for who knows how long and continue to pay for it and continue to not be able to use it. Again, the point of this complaint is that we were sold a lemon and there is no legal course of lemon laws for a trailer. It would have appreciated if Forest River would have been more helpful to correct the issues in a timely manner or trade for a decent working camper as opposed to one that spends more time in the shop. Please stand behind your product and send the needed parts as soon as possible to the dealer. We should be compensated for the time and money we have spent in dealing with this camper because of poor quality.
Final Business Response /* (4000, 19, 2017/08/28) */
FOREST RIVER WAS CONTACTED VIA E-MAIL BY MS. [redacted] ON 6/21/2017 10 MONTHS INTO HER WARRANTY. NOT A YEAR AGO. THERE WERE NO DELAY IN SENDING PARTS OUT FOR THIS R.POD ON THE PART OF FOREST RIVER. THE LAST PART ORDER WAS REFUSED BY THE DEALERSHIP 8/22/17. WHICH WAS THE LIGHT BAR FOR THE REAR OF THE R.POD. FOREST RIVER'S APPLIED LIMITED WARRANTY ALLOWS FOREST RIVER TO REMEDY THE REPAIRS. WE HAVE NOT HAD THE OPPORTUNITY TO DO SO. I WOULD NOW REQUEST THE R.POD BE RETURNED BACK TO FOREST RIVERS PLANT IN GOSHEN IN FOR THE REPAIRS AT THE CUSTOMERS CONVENIENCE.

Initial Business Response /* (1000, 10, 2017/07/06) */
Good afternoon,
We are sorry to hear that you are having an issue with your trailer and would be happy to investigate and see what we can do to assist you. We do not have any record of any claims being submitted for your unit since the date of...

manufacture; which is April 15, 2013. We do not have any record of any claims being submitted since your date of purchase either; which is January 23, 2015. If you would like to review this further and see how we can help please reach out to our Customer Service Specialist at (XXX) XXX-XXXX so we can get pictures and documentation of your concern. Thank you.

Initial Business Response /* (1000, 9, 2017/03/27) */
Hello [redacted],

Attached please find the response from Forest River Inc. regarding Case 26069787: [redacted] Burns.

Thank you,

[redacted]
Initial Consumer Rebuttal /* (3000, 11, 2017/03/27) */
(The consumer indicated he/she...

DID NOT accept the response from the business.)
The response makes no sense. I have a file full of letters, e-mails and documentation of discrepancies with this particular unit that was sent not only to [redacted] in Everett, WA but also to the manufacturing plant in Oregon and the home office. If Forest River declares they have no notification that is just untrue, at least from my files. Truth be known the trailer had been in repairs from January until mid April at [redacted] with everything from water leaks, propane leaks, water running on the floor, latches that were improperly installed and the list goes on. I will gladly share the discrepancies with Forest River again however, I am confident that they have copies of all of the noted discrepancies as do [redacted] spent 3 1/2 months working the issues after we attempted to take a trip to the coast in Oregon which we were rained out and had to return home after 4 days because of the condition of the trailer and the lack of assistance from the manufacturer.
Final Business Response /* (4000, 13, 2017/04/07) */
Forest River does have record of communication regarding the unit belonging to the customer. Previous reply stated no system documentation of direct customer contact which refers to scanned documents and VIN notes in our order processing data base.
Forest River has fulfilled all warranty commitments for this unit and as of the time of this response there are no open Parts orders, Repair Authorizations or Claims.
All items repaired have been mainly cosmetic in nature which do not prevent use of the trailer. The replacement parts provided for this unit were OEM and were installed by a reputable dealer.
There were no structural or major issues with this unit which would cause it to be out of service.
The customer opted to leave their fully operational unit at the dealer location, without a scheduled appointment, even though the dealer urged the customer to take the unit out and use it while parts were ordered. Forest River has always, and will continue to, fully back the product produced. This customer's unit was no exception to our high customer service standard.
Final Consumer Response /* (4200, 15, 2017/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Forest River resolution does not cover all issues with the trailer nor the reason the trailer was at the dealership for 3 1/2 months for repairs.
Forest River describes our issues with the trailer as "cosmetic" and granted there were some cosmetic issues but the majority were poor material, i.e. cupboard and cabinet doors that warped badly and are still warped today. The issues with leaking around the windows in the bedroom has not been fully addressed. The panels between the bedroom and forward storage compartment were poorly attached, and still do not have any insulation therefore the bedroom area remains extremely cold during the bad Washington weather. The reason the trailer remained at the dealership for 3 1/2 months was due to parts not being available, repairs improperly or not addressed therefore we could not in good conscience accept the trailer as complete and ready for service. There are still issues with the interior that need addressing. We have now owned the trailer for 16 months and have been able to use it exactly 4 days. That says something for it's quality. I have stacks of paperwork from the dealership, the manufacturing place in Oregon and from the main office in Indiana from the CEO.
We do not trust nor do we feel confident in the trailer therefore we feel we are do some fair compensation for the issues we have had to endure.
When you document over 40 discrepancies and issues with a brand new trailer there has to be some concern as to the expectancy for the trailer to be serviceable and it's longevity down the road.
Discrepancies noted were all over the trailer from the front to the rear, i.e. locks that would not lock, door strikers installed backwards, leaking windows, warped doors and cabinet doors, floor registers that bend and have sharp edges in the floor, (replacements are the same), wall and ceiling joint tape peeled, closet doors in bedroom that did not latch, settee table top scratched, poorly fir front cap on trailer leaving large opened voids, bed base 6" to 8" too short to support the mattress, LED lights filling with water in forward cap, slide-out tracks loud "clicking" noise when opened/closed, entry door seals torn, drawers in galley area difficult to open/close, slide-out seal torn, Velcro holding seat cushions to settee falling off, propane gas leak in stove burner area, battery boxes cannot be secured, and the list goes on.
The majority of these issues have been addressed and repaired as good as they could be by the dealership,
When the discrepancies were first noted I talked with the plant manager and other Forest River personnel in Harrisburg Oregon and offered to trailer the unit back to them for repairs but, that offer was refused as they apparently do not have the facilities to perform the work. I have sent letters to the President/CEO of Forest River RV Inc. and received a lot of sympathy but no solutions to the building process. The dealership was a great help in addressing our concerns and di a good job with repairing/replacing units but the bottom line the joy of buying a "Brand New RV" just isn't there and owning it has become a burden to us. As stated prior we feel Forest River RV owes us a lot of gratitude for putting up with this "Rolling Disaster" and we wish them to take it back, refund the money paid and most definitely some fair compensation for the anguish and heartache concerning this Forest River Rainier trailer.
If anyone wants copies of our many letters and e-mails concerning this trailer, I am willing to provide that.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you.