Main Street Tavern Pizza

(The consumer indicated he/she DID NOT accept the response from the business.) I'm currently staying in Virginia for some business and have my trailer with me. The nearest repair shop is in Richmond area. I'm and currently in Norfolk. I've been screwed by companies in the past over coming out of... pocket and expecting the original company to reimburse me and never did. So no I don't trust businesses in this matter.

Initial Business Response / [redacted] (1000, 7, 2016/07/25) */ To Whom it may concern, We have received and investigated this claimWe did determine that the length of time to process the reimbursement to the service center was excessiveWe did send the check expedited once we were made aware that it was releasedWe apologize greatly, as this is not our standard customer service procedureCustomer Satisfaction is our number one goal, and core valueWe will reach out to the customer and work directly with the customer to resolve the outstanding concerns Thank you Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have not received a check or any correspondence from Forest River I do not know what their definition of expedited is I do know that it should not take over a week to receive mail from them or a email Final Business Response / [redacted] (4000, 24, 2016/08/25) */ To Whom it may concern, The shipment for the tire was released on 8/23/The tracking information is YRC PRO XXX-XXXXXX-XArrival date shows 8/29/ Thank you, [redacted] Customer Service Manager Final Consumer Response / [redacted] (2000, 28, 2016/09/06) */ They have sent me the check and tires that were requested this case can be closed It is very sad that I had to go so far as to involve the Revdex.com in this case My problems with Forest River RV Manufacturing has lasted over months

Initial Business Response / [redacted] (1000, 10, 2017/09/11) */ Thank you for the opportunity to respond to Mr [redacted] 's concerns. At this time we are working with the repair center to provide any needed parts or authorization to complete repairs to his RV. Any defective parts that need to be replaced will... be sent to them at no charge. We do not expect Mr. [redacted] to pay out of his pocket for anything that would fall under our factory warranty. We will review his request for a warranty extension and send out a letter to him with a decision in the next 7 days. unfortunately we are not able to honor his request to have his trailer repurchased, We will continue to honor the factory warranty and make sure Mr. [redacted] is taken care of

Initial Business Response /* (1000, 11, 2016/04/04) */
Mr*** was in contact with me as recent as 4/1/regarding is unitHe told me the issue and I contacted the selling dealer after hearing of the customers issueThe dealer was paid to repair this and they were not able toI told Mr
*** that I wanted to bring the unit back here to the plant to repair and he finally agreed after I told him that I would cover the cost for lodgingI asked him to send me the bill for this lodging and he refused to pay out of pocket and allow me to reimburse himHe emailed me on 4/that he cancelled the reservations and I have not heard back from him sinceForest River has offered to bring his unit back and fix all issues they have with the unit as well as compensate for lodging
Initial Consumer Rebuttal /* (3000, 13, 2016/04/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The agreement was they were to pay the cost of the lodgingThen pickup the 5th wheelMr *** said make the reservation send him the billThen Mr *** said that forest river incorporated doesn't have a credit card to pay for the lodgingHe wanted me to pay for it then take the chance of getting that refunded to meBecause they have broken there words so many times and I have spent thousand plus dollars on expenses already I feel that in today's time, forest river unable to pay the lodging is another statement
Final Business Response /* (4000, 15, 2016/04/06) */
Again, we do not have corporate credit cards and I am not able to pre-pay for hotel accommodationsForest River has not broken our word to the customer as we have not had an opportunity to assistForest River has approved all requests to the dealerships that were working on Mr*** unitWe have offered to bring his unit back for repairs and pay for lodgingThe only way we can do that is for the customer to pay and send me the billThis is how it is always doneUntil the customer agrees to this we can not assist in repairing his unit that we paid the dealer to do and they were unable to fix correctly
Final Consumer Response /* (4200, 17, 2016/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The arrangement with the extended stay motel was made by *** &/or secretary, the price of the stay was forwarded to meSend the extended stay the payment check for a prepaid date that works for you to get the rv on the same dateLet me know the check in date that's paid for and I will have the rv ready for pickup againThis is a solution I am agreeable too

Initial Business Response /* (1000, 6, 2017/10/17) */
After review notes in system clearly read left retail phone number to assist ? Please contact Todd *** at XXX XXX XXXX for assistance
Initial Consumer Rebuttal /* (3000, 8, 2017/10/17) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
I have called Todd *** and e-mailed him multiple times with no response over the past monthHave also e-mailed Kaley *** with no response either
Final Consumer Response /* (3000, 31, 2017/12/08) */
I have been out of town for three weeks and this has not been resolved and the last response is a total lie, they have not tried to call me and I have phone records to prove thatI am trying to work this out with a person named Pat *** but like I said I have been out of town for three weeks
Final Business Response /* (4000, 33, 2017/12/08) */
this has been done to are knowledge and per last conversation with retailIf anything more need specifics ?

Initial Business Response /* (1000, 5, 2016/02/01) */
At this point I will contact the dealer and see what they are doing to speed up the delivery of this unitThe new front cap is a new design and the original style is no longer availableAs I said before I will get with the dealer and figure
out what issue still exist
OFFER:
When the unit is repaired and the owner is happy with their work we will discuss the extended warranty time period at that time
Initial Consumer Rebuttal /* (3000, 7, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Forest River inccustomer satisfaction statement "CUSTOMER SATISFACTION IS OUR #PRIORITY" With that being said this is our 2nd forest river product and there's a reason we were repeat customersThe first unit we owned was great and had no flaws so we decided to upgrade to a bigger unit that we absolutely loved (831flss) including the LOOK OF THE OUTSIDE and it has been nothing but a lemondays in the shop and multiple opportunities of use that we could not use the unit due to it being at the dealer is serviceWe purchased the unit in good faith with it being a lifetime investment and also purchased a new truck to pull the unit as we when we up graded the vehicle we had would not pull the unitWe have a lot invested in this purchase to have a lemon of a unit"We understand your expectations of a trouble free and rewarding ownership experience and we are committed to standing behind our product" with this being said by your company we have had nothing but trouble like warranty issues and of them being majorThere has been nothing rewarding about this ownershipWe have loss use of the unit, cancelled multiple trip, wasted vacation time from work, made payments on the unit we cant even store at our home due to its permanently setting at the dealer after what seems to be each time we used it, multiply hours of research and phone calls to the dealer and flagstaff in which the dealer never returns phone calls, multiply trip to dealer to see progress and take in for repair which cost a lot of time and money, and lastly we have lost interest in camping and ownership of one due to all the issues and trouble we have been dealing with since this purchaseIf your company is so committed to standing behind their product and customer satisfaction is #then we feel your company should refund our full purchase price, give us the money for difference of trade or give us a new unit free of defects that is compared to the unit we purchasedAfter hours of research this front cap issue is a well know issue with your company on these year models and seems there should have been a recall of the defect and the fix should have been know to the consumerWe are not satisfied and refusing to take the finished unit because we were not aware that the fix was a new nose cap that consisted of a new LOOK and DIFFERENT color than the originalIt is not the consumer fault for your poor design and poor customer satisfactionIt is not the same look and style as we purchase and as a result your company is pushing this on us and the consumer should not soak up all these losses due to your mighty company not standing behind the product and customer satisfaction as you state your corporation doesThe look and integrity of this unit has been compromised by the dealer and manufacture and left for the consumer to deal with the lossesThis loss includes payments, trade value, warranty, customer time, customer satisfaction, and many more itemsIn closingAs I stated above we are not satisfied with the LOOK and COLOR of the finished unit and all the other issues we have had with this lemon product so we are NOT TAKING POSSESSION of the finished unit and we look forward to working with you to refund our purchase price, or money for the difference of trade value or a new unit free of defect that is compared to the unit we purchased in good faith as a lifetime investmentPlease feel free to do what is right for the consumer and stand behind your CUSTOMER SATISFACTION statement!
Final Business Response /* (4000, 11, 2016/02/19) */
THE UNIT IS AT THE DEALER AND REPAIREDYOU NEED TO AT LEAST INSPECT THE UNIT AND MAKE ANY SUGGESTIONS THAT YOU FEEL NEED TO BE REPAIRED TO THE DEALERI HAVE WENT THRU THE SYSTEM AND THE DEALER HAS MADE ALL REPAIRS YOU DEEMED NECESSARYAT THIS POINT WE WILL MAKE NO OTHER CHANGES UNTIL THE TIME THAT YOU HAVE CONTACTED THE DEALER AND INSPECTED THE UNIT

Miranda *** in our warranty department has contacted Mr*** again on January 29, 2018. Mr*** was unreachable and a message was left asking him to return the call

Initial Business Response /* (1000, 8, 2016/04/20) */
Forest River has records that dealer did not document at time of delivery any damage to unit as policy and procedureDealer as also neglected to order parts as of 4/13/as we reached out to them to assist per retail callingWe cannot send
out parts not knowing what is neededWe would suggest getting with ownership of dealer to work out problems
Initial Consumer Rebuttal /* (3000, 10, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Email communication between dealer and factory indicate Forest River is not telling the truth
To: ***@forestriverinc.com
Date: Tue, Apr 19, at 2:PM
I need status on this ASAPMy customer was just on the phone and hasnt heard anything else on it other than this emailBoth of us need an ETA so he can know when he is going to be able to get pick his unit up and I need to know when to put aside time in my shop so my techs can get this thing doneThis has been ongoing since early March when the unit was received and Mr*** wasn't able to take delivery of his special ordered rig
*** ***
Parts Department
(XXX) XXX-XXXX
XXXXX N *** *** Bend, OR
Forwarded message
From: *** ***

Initial Business Response /* (1000, 12, 2016/12/21) */
I have reviewed the unit history and it is correct that the warranty does not transfer to 2nd ownersThe customer's statement that Cedar Creek knew before production of an issue is incorrect however, As customer goodwill I will have the
customer contacted and make an appointment with Cedar Creek Service to have the caps change at no cost to themThe customer will be responsible to transport the unit for the repairs
Thank you,
*** ***
Warranty/Parts Manager
Cedar Creek RV
Initial Consumer Rebuttal /* (2000, 14, 2016/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** from Cedar Creek called me yesterday to set an appointment for October 16, to replace both end caps, as a one time goodwill gesture on behalf of the companyThe phone call was followed up with an emailReplacement at the factory is very much appreciated

Initial Business Response /* (1000, 7, 2015/06/05) */
Contact Name and Title: Robby O*** - Manager
Contact Phone: XXX-XXX-XXXX x
Contact Email: ***@forestriverinc.com
Thank you for taking the time to mediate between Forest River and one of our customers
The ***'s complaint was
forwarded to us at Forest River RV California from our Indiana facilityWe are in the process of performing a complete review of the complaint filedOur records show no direct contact with the ***'s on file here at Forest River RV - California Division on concerns notedWe will be in contact with the retailing dealer Johnsons Carson City RV, also our water heater supplier Girard Products LLC is performing a complete review of matters notedOnce we have more information we will follwith all involvedThe *** may receive a telephone call directly from Forest River RV and Girard Products during the review processRobby O*** - Forest River RV
OFFER:
Complaint is under review by Forest River RV and Girard Products LLCFollow up will be coming soon
Initial Consumer Rebuttal /* (3000, 9, 2015/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Waiting for a response to tell us that we will get what we are requesting
Final Business Response /* (4000, 11, 2015/06/08) */
Contact Name and Title: Robby O*** Manager
I have spoken to our supplier Girard and our retailer *** and to *** *** today 6-8-We have all agreed to a water heater replacement with a Suburban gallon standard gas DSI model water heaterConsumer was advised to contact *** at dealer to make arrangements for replaced as requestedReplacement water heater will take 3-days to arrive at ***We thank you the Northern Indiana Revdex.com for your involvement
*** *** was to inform *** *** to respond with our agreement to you the Revdex.com also
OFFER:
Forest River RV considers this matter closed once the appointment is made by the ***'s and water heater has been replacedAll parts orders have been generated and approval given to dealer ***

Initial Business Response /* (1000, 8, 2016/11/14) */
November 14,
Mr***,
I am sorry that you have had issues with your Grey Wolf trailer, Forest River will do its best to help resolve these issuesForest River always stands behind their product and we want nothing more than to make
sure that our customers are genuinely happy with their purchase
What you are describing in your letter can happen during a break in period, when the units go through the production assembly everything is checked multiple times, doors, drawers, cabinets and the like are checked to make sure that they open and close properly and aligned before the trailer leaves productionSome of these items may become misaligned during the first few uses of the travel trailer as things settle in, this is normalI have spoken with your selling dealer and they would be more than happy to help with any further warranty issues including the exterior metal flexingDuring the production process there is a 1/8" tolerance when installing metal, this gives room for expansion and contraction during hot and cold weather and if our installers don't allow for this tolerance, wavy metal can occurWe are more than happy to stand behind this under warranty and your dealer has been waiting for you to make an appointment to take care of thisI understand from the dealer that they explained to you at the time of your July appointment that this would be better taken care of after the hectic season of summer and you had agreed to this
Regarding your suspension, understand that there is a certain amount of axle and tire flex built in to the designThis relieves stress to the suspension system during tight turnsOnce the unit is pulled straight forward the stress is relieved, the axles and tires will realignRegarding your entry door, the door is designed to have some camber (bowed outward in the center of the door), the manufacturer of the door does this to maintain positive camber so upon closure the door seals properly
You stated a concern about the safety of your trailer, Forest River can assure you that with the items you have listed your trailer is structurally sound in every sense of the word
We have made attempts to contact you via telephone to discuss getting the remaining items completed on your trailer
Sincerely,
*** ***
Forest River Inc
Customer Service
Initial Consumer Rebuttal /* (3000, 10, 2016/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Greetings,
You mentioned you have made attempts to contact meMy wife had voicemail & I called back & left a messageI have not received a return call yetNo one has tried to call me directlyYou clearly got her information from the dealer and they have my #'s alsoI have zero issues w/you contacting me directly to discuss this personallyI would have preferred that from the 1st time I reached out to you honestly
Our issue with the entry door had nothing to do with "camber"I never mentioned that it bowed outwardIt's not installed squareI understand allowable variances in the building of structures as I am a former home builderThe problem with our door occurred on our very first tripWe traveled to 6000'+ elevation with more humidity and very warm temperaturesI am no trailer expert but this may intensify this issueBottom line, we were locked both out and INSIDE the trailerI am a very physically capable adult man and I was the one who could not open the door in the morningThis was not only infuriating but also concerningGod forbid there had been a situation with my 8yr old daughter becoming trapped inside as she would have NEVER been able to open that doorPlease believe me when I say, I had to ram the door with my shoulder to get outI do have video of the door failing to operate on that tripWe have not experienced that degree of issue with the door since but we do NOT want to take the chance of it happening again
You may not be at fault for the door construction as you stated you buy from a supplier but you must accept liability that it may then be installed incorrectly regardless of the tolerances you allowIt needs full replacement at very least regardless
We truly wanted this purchase to be a successYou must know several key factorsWe had talked with this dealer about a year earlier on a similar Grey Wolf and liked the staff, including the ownerWe went to them 1st to buy a trailer from them now also because we had a personal relationship with our salesperson that is working for themThis is not a case of simple walk in and disdain over nothingness for this dealerI am deeply trying to avoid ties with them at this pointIn part due to personal relationship with our salesperson but primarily because the dealer is NOT HONESTThey would not be happy to help us with our issues, as they tell you, as the owner specifically and clearly made me feel like a massive bother and incompetentHad the dealer showed concern or fixed these issues, we would not be dealing with this now
From the moment we decided to purchase the trailer we have had a dozen contradictory statements from themWhen addressed it always led back to me being a liar about things or as if I was fabricating informationThis is not my character and my correspondence with them from the beginning specifically states a clear standpoint on my issues and thoughts with the trailer that cannot be interpreted as an overall uncooperative, misleading, *** on my part
It is often referenced that the customer is always right, as a business owner myself providing services to customers I can tell you this is not necessarily trueThey are not always rightThat does not mean, however, that the business cannot accept responsibility for valid issues nor does it entitle that business to make a customer feel like dirt
We notified the dealer immediately of our issues after returning from our 1st camping tripMost importantly was the door (for OBVIOUS safety reasons) also the ugly bulging of the sidingAdditionally, I had about other items I wanted them to reviewThey did schedule a very quick drop off time, which I appreciated, and I felt our issues would be taken care of as they said they wouldWhat then follows is weeks of the trailer on their lot, a message saying they had been very busy based on their rental demand (which they then said was not the case)The siding not being fixed (as I was under the impression it would be) and them telling me the repair to the door was done by beating on the jamb with a mallet to allow better clearance and avoid jamming again(That door repair was explained EXACTLY that way to me from the dealership & is not being reworded by me)When we finally got word our trailer was ready it was a back and forth from 1, it was completely ready to go then 2, it was ready except for the siding that they wouldn't have for a couple more weeks then 3, they had the replacement siding for at least a week of the three they had the trailer but THEY decided not to replace it because of the heatLet me restate very clearly they have been unable to get their stories together and stick to any one story from the start
I was NOT in agreement to bring it back for additional repairs but rather forced to cave in to that instruction because we wanted our trailer back at that pointIt was brand new and we already lost out on a scheduled camping trip while it was in their shop
It is insanity to think we would want to return to this dealership for repairs!
Our trailer was returned in very dirty condition with shavings on the floor from drilling at the blinds to help secure them better, a large ant infestation (that took weeks of daily treatments by me to remedy), and just unacceptably filthy overallI know RV'S get dirty but you should know we left it with them in clean condition and we take VERY good care of our vehiclesWe do not off road with our RV or camp in dust bowlsWe clean & vacuum daily when we camp
It is clear the bulging siding issue is something you have dealt with on other unitsI have even seen other Grey Wolf trailers in our area with the issue personallyWhat appears to be the major disconnect in the communication between you and I is that on our trailer the siding bulges and ripples nearly inches in a 10-square foot section on those hot and direct sunny daysIt may, as I've tried to explain to the dealer, effect the operation of the large window that siding bordersMy belief, rather, is the window is installed wrong alsoRegardless of built in tolerances, that window requires significant torquing to close completely and opens nearly a half inch difference from one side to otherI'm including pictures of this bulging and the windowUsing my 8ft builders level to show a "mild" bulge on a cooler day, it's still 1-2" difference
Without trying to convince you further that I have legitimate frustrations, disgust, sadness, and concerns on this trailer - Let me summarize my current standing
WE DO NOT WANT TO RETURN TO THIS DEALER FOR REPAIRS! It is clear, from our experience with them, repairs will not be completed properly, with quality, or at all
I do not accept we must continue making monthly payments while our trailer enters any repair facility for extended periods of time
It seems absurd to me that as a brand-new RV we are dealing with continually failing and frustrating issues
It is imperative that you understand I do not expect perfection (as the dealer accused me of) from a trailerWe did buy new hoping to avoid issues of previously owned trailersI also do not have buyer's remorse (again, the dealer accused me of)We were buying an RV at that time regardless
I do not intend to imply that Forest River makes awful products, I am saying that our unit has significantly more issues above and beyond what you understand them to be and far beyond your simple explanation of standard tolerancesWe are not experiencing a break in period as we haven't had the opportunity to break it inWe are experiencing a break apart period as the unit fails to be in acceptable form
Steps must be done to correct this situation
If you insist on forcing us to take it in for all the repairs it needs, we ultimately have no choiceI do not have options to fight you on it because you are a wealthy corporation and it would certainly drag out for a long timeI can tell you the time that will be needed to repair everything warrants, at very least, a partial refund of our purchase priceI also insist you find us a different repair location than the dealer we purchased from to complete needed repairs, if we are forced that routeThat repair location must be conveniently located near us alsoAs much as is failing on this unit, I also need a significant extension of 100% complete coverage of warrantyI ask for an additional years of warranty, above the remaining 1yr, at no charge to us for at least a minimal piece of mindThat warranty extension must be in formal writing from you to us & not imprison us to purchasing dealerFinally, the repair location must be able & competent to address the entirety of our current issues and fix them in full regardless of whether they are a Forest River dealership or not
Ideally, we would just prefer Forest River refund our purchase and let us cut our losses and be free from this disappointment
Final Business Response /* (4000, 19, 2016/12/21) */
Forest River Warranty has been in touch with Mr*** via email and telephone correspondences and Mr*** has agreed to allow us to bring his trailer to the factory for repairsWe are at this time working with our transport company to get the return of Mr***'s trailer scheduled while keeping his busy schedule in mind
Forest River has offered an extension of Mr***'s warranty which would take their trailer through the summer camping seasonThis extension would give the *** family additional time to use the trailer with confidence
We understand that Mr*** is not happy with his selling dealer at this time and Forest River will assist him in finding another dealer in their area to work with if the need should arise
At this time it is Forest River's opinion that Mr*** is in agreement with the current decision of transporting his trailer to the factory for needed repairs
Sincerely,
*** ***
Customer Service
Forest River Inc

Initial Business Response /* (1000, 5, 2015/11/06) */
Contact Name and Title: Mike ***
Contact Phone: XXX-XXXX
Please provide unit VIN #Thank you
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
The vin is ***XXXXXX(The s could be a 5)
Final Consumer Response /* (3000, 45, 2016/02/02) */
Still no response from the companyI tried to call and was led on a wild goose chase
Final Business Response /* (4000, 49, 2016/02/02) */
Contact Name and Title: Mike ***
Please advise Ms*** to call Mike at XXX-XXX-XXXX so we can get this finalized for herThank you
OFFER:

Initial Business Response /* (1000, 7, 2015/08/20) */
Contact Name and Title: Dan ***
Contact Phone: 574/XXX-XXXX
Contact Email: ***@forestriverinc.com
Thank you for forwarding the concerns of *** ***On August 5, Mr*** *** contact Forest River's customer
service departmentHe expressed a few minor concerns and asked for assistance with servicing his concerns considering the Forest River limited warranty had expired on his recreational vehicleAs always customer satisfaction with our recreational product is our number one priorityWe gladly, without conflict or argument agreed to pay for the service MrBarry Peltier requestedOn August 10, the servicing dealer electronically submitted for authorization and Forest River approved the few minor repairs requested from us
It is truly unfortunate Mrs*** is dissatisfied with her recreational vehicleOur display of goodwill service should provide her the peace of mind they made the correct decision with our product in their recreational investment
OFFER:

Initial Business Response /* (1000, 6, 2018/01/05) */
As stated previously in the email correspondence we had,the heated underbelly is not ducted heat in the belly, it is radiant heatNowhere in the literature does it state the type of heat in the underbellyThese units are not built as seasons
and are not designed to withstand sub freezing tempsIf you would like to have someone come to your unit and have forced heat to the belly you are welcome to do so but this would be considered an alteration to the original design and would not be a warrantable item
Initial Consumer Rebuttal /* (3000, 8, 2018/01/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The product was falsely advertisedIt specifically states heated bellyYour explanation of "heated belly" is radiant heatThere is no radiant heat when the duct work is enclosed between the floor and covered in insulationThe whole point of insulation stops heat lose, therefore there can not be radiant heat to the bellyYour advertisement is a lie to lure in customers knowing that other companies state the same "heated belly" knowing that they have an actual heat duct to the bellyI bought and ordered this unit under the pretense it would survive in the winterIt was explained that it would be used in Alaska and I was promised it would do just fine by the dealer and sandpipers sales rep when orderedI want everyone to be aware of the advertising Forest River Sandpiper offers
Final Business Response /* (4000, 10, 2018/01/15) */
I do apologize for the issues that you are having at this point with your unit however Forest River does not advertise these units as four season's units and are not designed to handle EXTREME temps such as you may experience in the Alaskan climateIf your dealer expressed this to you that it would be capable of this I do apologize and suggest you contact your dealer in regards to thisIf as you stated a Forest River sales rep indicated this to you I would truly like to know who this was so I may consult with them about this particular issue

Initial Business Response /* (1000, 7, 2017/07/10) */
We have determined that the information in the brochure is indeed inaccurate and needs to be updatedHowever, we have had our head of engineering review the correct weights and information, which was provided to the customer, that states that
the GVWR of this model trailer is XXXXX pounds and the correct hitch weight is poundsTo further review the situation our head of engineering looked at through Ford Expedition specifications as published by Ford Motor Company which indicates that the hitch weight maximum is pounds and our hitch weights are calculated without the LP bottles being filled and no battery so even loading the unit will cause the increase of the hitch weight to exceed the Ford specificationWe also found that the heaviest that the Ford Expedition can pull is pounds and this model is well over poundsIt is for this reason that we do not feel that we should be held liable for the match up of the tow vehicle and the trailerThe vehicle that was purchased to pull this trailer would not have been enough even if the specs that were listed incorrectly were correct
Initial Consumer Rebuttal /* (3000, 9, 2017/07/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am glad the Forest River has admitted their fault in the brochure being wrongHe called it needing updated I call it advertisingIt is a BIG DEAL that a brochure be correct when you are using the brochure to decide on purchasing the RV and the vehicle to pull it
Head Engineer said correct weight and information was provided to customerthat is a statementThe correct weight was not provided and is still not correctThe head Engineer said the GVWR of this model is 11,lbsThis is the brochure says that each RV is weigh at the manufacturer before shippingA label on our RV says the RV weighs lbs Where did the head Engineer get that 11,lbs that is falseThe brochure says the UVW is lbs again that is it is 8945lbs.The head Engineer said the correct hitch weight is 880lbsThe brochure says 570lbsthey are both falsewe have weighed this unit different grain elevators scales the lightest weight with the camper empty is 1280lbsThe head Engineer is wrong againApparently this Rv we have is a lemon and has been miss manufactured at the factory because nothing is correct that he saysThe Engineer said that the specs on Ford Expedition is 600lbsOne Ford's website the Expedition total is lbsWE went thru all of this weight with the dealer as he circled them on the brochureWe asked him would we have any problems or swaying with a Ford Expedition he said No the specs say you are fine
So the brochure being right is a very BIG DEAL it is very importantForest River said oh we just need to update brochure I say you have advertised or sold me a lemoneither way you need to correct your error
The head engineer said The most a Ford Expedition can pull is lbs and this is unit is way over 10,lbsThat is false!!
He ends his response by saying correct specs would not have made a difference well we were told it would be okThis is Advertising and we want to be treated right!!!!! This is wrong
Final Business Response /* (4000, 11, 2017/07/17) */
Mr***,
I am sorry that you are unhappy with the information provided or our answer but we have provided you with the information we have on this model and Forest River does not determine the tow vehicles that are purchased to pull our trailers and cannot be held liable for the purchase of a tow vehicle that is not equipped to tow the camper

Initial Business Response /* (1000, 7, 2016/06/27) */
Thank you for allowing us to respond to the customers concernsAccording to our records Mr& Mrs*** purchased the trailer on XX-XX-XXXX and the factory warranty expired on 12-31-The customers have reached out to Forest River for
assistance in getting the trailer repairedThey contacted Forest River months after the trailer warranty expired and requested assistanceForest River has agreed as a gesture of goodwill to assist with the needed repairs and is covering the expense in bringing the trailer to the factoryWe have agreed to make the repairs to the trailer at no expense to the customers as long as the repairs are factory defects and not customer damage or maintenanceThe customers have requested an extension of warranty and payments which we have respectfully declined
If there is any other questions I can answer please feel free to contact me at XXX-XXX-XXXX
Thanks
***
Initial Consumer Rebuttal /* (3000, 10, 2016/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The claim began when the unit was under warranty in 2015, however due to a military move we had to relocated to *** where the claim was extended to because repairs were not completeWe have agreed to let forest River repair the unit however *** *** the rep at forest River we have spoke with has continued to relay untruthful informationWe have documents to show untruthful and unreliability of forest RiverWe have alps researched the warranty policy of forest River and understand we have the right to get a replacement or refund and forest River is supposed to make repairs "within a reasonable amount of time" per their warranty policyThe unit was at camping world from Jan -July waiting on forest River to make the repairsThat is not a reasonable amount of timeThe unit is yet to be fixed and returned to us for useWe stand firm that we want a replacement of our choice or a refundNote the dates on the emailsChad knowing lied to us stating the unit had been picked up and it was not
Final Consumer Response /* (4200, 18, 2016/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is less than months of warranty, and we don't even have the camper backA one year warranty from the day it's returned is more than reasonable
Final Business Response /* (4000, 20, 2016/07/08) */
Forest River Will start the month warranty after the trailer is returned to the dealer but we are not able to provide a year warranty
Thank you

Per warranty supplied at purchase unit will need to be taken to authorized dealer for warranty concernsOn a note, we tried assisting and she screamed at mobile personIf wants helps needs to be polite

The tires are being replaced, as goodwillOnce the warranty period expires we are under no obligation to provide replacement parts under warranty or goodwillLionshead and Forest River agreed to replace the tires for the customer and that is what has been doneWe can not dictate the length of time it takes for our vendors to supply partsThey service many divisions in addition to ours and the supply is not always there on hand and it does take time to get items

Initial Business Response /* (1000, 11, 2016/10/06) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@forestriverinc.com
Thank you for forwarding the concerns of *** *** and this opportunity to respondForest River contacted Mr*** and was able to
work out a mutually accepted solution
Initial Consumer Rebuttal /* (3000, 15, 2016/10/26) */
I received the parts and am having it repaired privately law November If they pay for the repair and the balance of the radio I will advise Thank you for helping in this matter
*** ***

Initial Business Response /* (1000, 6, 2017/11/27) */
Contact Name and Title: Robby *** - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@forestriverinc.com
Thank you for taking the time to mediate between Forest River RV and one customers *** ***
Our records do show Mr
*** filed a Revdex.com complaint prior on May 20, This request was responded to and closed by your officeThe recent request has been reviewed a our records due show repairs have been performed since the prior complaint was closedWe have been in contact with Mr***, his retailing dealer RV World in Yuma, AZ*** *** here at Forest River RV has been in contact via telephone, and e-mail per our file records as recent of October At this time we updated Mr*** we had extended his warranty prior and we were open to reimburse monthly RV loan paymentsFrom the recent complaint filed it sounds like this communication had stalledAt this time I will take the lead to be the person of contact to work with Mr*** on a mutual resolution on the recent complaint
I will reach out to Mr*** via telephone and e-mail on Tuesday XX-to start communities
Please update you file records with this communication
Robby ***
Service Manager
Forest River RV
XXX-XXX-XXXX x
***@forestriverinc.com
Initial Consumer Rebuttal /* (3000, 8, 2017/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am currently working with *** to resolve the issue