Main Street Tavern Pizza

Initial Business Response /* (1000, 6, 2017/08/21) */
Have contacted Camping World, and they have agreed to cover the service call to go to the customers sight and make repairs needed.
Initial Consumer Rebuttal /* (3000, 8, 2017/08/28) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
They have tried to get out of repairing from the start. Such poor quality control from the beginning. Directly from the manufacturer. They said the parts going express but yet taking over a week to get . Very sorry service and quality control .
Final Consumer Response /* (4200, 12, 2017/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not believing that the ones who manufactured the rv don't have the parts to fix it to send to the dealer . They are still stalling Lieing trying to get out of repairing my rv . This has been going on way to long .
Final Business Response /* (4000, 14, 2017/09/07) */
There are certain parts that are ordered one for one and we do not have extra to pull from the line without holding up production. Forest River has approved every repair that is needed to be performed. We are not trying to not cover these issues as I stated they have already been approved.

I am rejecting this response because:the answer he has provided is unacceptable.  I have attached the email chain that has primarily been between my husband (Joey Martin) and Scott Hundt.  As my husband says at one point in the email chain, IT IS A DEFECT ISSUE....NOT A WARRANTY ISSUE ANYWAY.  So, they can try to pawn this off on the fact that our warranty was expired all day long...but, the pure and simple fact of the matter is they transferred our camper to the dealership with a poor quality, DEFECTIVE set of tires on it.  Now, the way I see it is if the cheap, useless manufacturer known as "Lionshead" doesn't agree to replace their defective product, then Forest River should handle this issue because they are the ones that have the relationship with Lionshead and they are ultimately responsible for Lionshead.  I have not been able to use my camper for almost 3 months now because of this nonsense.  If Forest River is doing us "such a favor" then they should've made sure that it never took 3 months, no matter WHO had to pay for the tires.  This is NOT the definition of good customer service.  If we treated our customers like this, we would be out of business by now.  I can assure you that I will post as many bad reviews in as many places as I can.  People need to know that if they have an issue with Forest River that they shouldn't hold their breath waiting on good customer service!

Initial Business Response /* (1000, 6, 2017/11/10) */
Cedar Creek Forest River has made contact with this customer and have arranged to replace the on demand water heater with a tank water heater through their dealer. This issues has been resolved.
Initial Consumer Rebuttal /* (2000, 8,...

2017/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2017/07/25) */
Thank you for forwarding the concerns of [redacted]. We have contacted the servicing dealer who stated that Mr. [redacted] has dropped of his RV for repairs and stated that they could have it until he returns to the area in late September. They now...

have the unit in a bay and will be ordering all the necessary parts to get this unit wrapped up. Our representative also contacted Mr.[redacted] and he stated the same about the time frame for his return. I also let him know that we are going to stand behind the repairs and want to gain his satisfaction with the product. He thank me for calling and the willingness to assist him and his dealer. If we can be of further assistance in the future please contact our office.
Initial Consumer Rebuttal /* (3000, 7, 2017/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To whom it may concern. We did receive a call from forest river about the repairs and was assured that the parts and the authorization to do the work. It was stated that the parts were on order effective the 25th of july. Some of these parts were suppose to be ordered in mar when we took delivery of the cardinal fifth wheel. I had the dealer retrieve the cardinal and take it in for repair. the unit was left there for the summer as we going home to record and would have it delivered back to us in the fall if the repairs were done. after several weeks I did talk to the service rep at anthiem rv and they hadn,t done any repairs and they would try to get on the repairs. At a later date I decided to file Revdex.com complaint. I asked for compensation of twenty thousands dollars as this was a leftover model 2016. with all the issues with this fifth wheel I feel like it should of been treated like a used one. I still would like to be compesated. If I had to move in a hotel and the amount of time it has taken to get the repairs going. I would of spent a fair amount of money as I am a full time rver. I believe that forest river put out a product that should had better quality control. we was told that they was produce them too fast and that they were very slow on parts. I am happy with the responed of forest river if they follow trough on repairs. However I have a bad exsperience with product and still want to be compensated and so I can make a decision weather I want to keep the fifth wheel. there was a issue when we bought this unit I would get a better price from forest river as they could kick back or lower the selling price.that never happened by the time the deal had been made that didn,t happen or was forgot about by dealer or buyer. All I can say this has been a bad experience and I have made several trips to the dealer which I live about 40 miles from dealer and had a problem with dealer and the title. The compensation is the only issue that hasn,t been resolved so far. I look forward to hearing on this complaint. thank you [redacted].

Initial Business Response /* (1000, 8, 2016/07/30) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@forestriverinc.com
Forest River Oregon division has contact with [redacted] directly. [redacted] had made contact with a Forest River Indiana customer...

service rep. whom directed them to Lippert because they are the manufacturer of the failed product. Due to her coach being our to warranty, Lippert wanted to test product before lending assistance. Forest River at this time has spoken to [redacted] and agreed to step in and will be assisting her in resolving this issue under warranty. [redacted] is currently trying to work with Burlington RV in WI. She now has our divisions direct contact information and we will be maintaining contact until issues have been resolved.
Initial Consumer Rebuttal /* (2000, 10, 2016/08/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from Forrest River, they are working to resolve the issue and I have been in contect with them. If the issue is not resolved I will re-open the case. Thank you

Initial Business Response /* (1000, 10, 2016/09/15) */
We have reviewed and per all spec's this unit has 2173 pounds of cargo capacity? There is a law label on side with all weights as all units are required to have and would like picture of to review. This unit was also ordered by dealer with...

option of radial tires rather that bias tires. We will offer as goodwill to sell at cost radials.
Initial Consumer Rebuttal /* (3000, 12, 2016/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The tires have already been replaced at the dealers expense. The issue causing the wear has not be fixed. Even the service manager agrees that the situation should be addressed. I've been attempting to send pictures with my response but they don't seem to be sending. Is there another way to send them?
Final Business Response /* (4000, 21, 2016/10/11) */
Mr. [redacted],
Based upon my research your VIN is 4X4TWDD22FXXXXXXX and as you stated it was purchased from Blevins Bros Inc. on 7/27/2015. You have a 2015 281QBXL model Wildwood travel trailer which according to my records has a dry ship weight of approximately 5438 lbs. with a hitch weight of 649 lbs. This trailer has dual axles rated at 3500 lbs. each which combined makes 7000 lbs. If you take the axle rating of 7000 lbs. and subtract the dry ship weight of 5438 lbs. that leaves you at 1562 lbs. In order to determine your cargo carrying capacity you add in the hitch weight (which is the weight transferred to the hitch of your tow vehicle) which gives you a cargo carrying capacity of 2211 lbs. Therefore the axles on your trailer are not underrated. However, we have determined in the last year that bias ply tires are not of the quality that Forest River would like so we have recently changed over to all radial tires to keep tire wear such as what you described from occurring later into a trailer's lifespan, which is likely why the dealer chose to replace the tires with new radials (I would like confirmation from you that they did replace the bias ply tires with radials. If you still feel that there is an issue with the axles or springs of your trailer please provide me with pictures of each axle with a straight edge against the bottom of each beam, a picture of the axle tag on each beam, and a picture of each leaf spring and I would be happy to review them to determine if the axles have lost camber or the springs have flattened out.
Final Consumer Response /* (4200, 23, 2016/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealer already sent you the pictures you are requesting along with a bunch of measurements. It was determined that the camber was not in the range it should have. Blevins service manager told me that the camber was incorrect Forest River acknowledged that and that he was sure Forest River would be replacing the axles. Two days later I received word from Blevins that despite Forest River acknowledging the camber was incorrect they would not be correcting the issue. The service manager himself could not believe it. I don't believe I should not have to send you pictures that have already been sent to you to show you the issue you are already aware of. A search of the internet wil reveal numerous people with the same issues with many of your products. Complaints have even been made to the NTSB. I feel I'm getting the run around in an attempt to make me go away. Your company made a very cheaply made expensive to buy product. You should stand behind it.

We define residency as follows:“Full time” for the purposes of this warranty shall mean...

continuous occupation of the Recreational Vehicle for a period exceeding 30 days or 18 days per month in two or more consecutive months. As Ms. [redacted] lists Florida as her address, not Pennsylvania, residency is assumed. The mobile tech (premier RV) states that he has been in constant contact with Ms. [redacted] and all repairs are ongoing.  The oven gas line had kinks and is being replaced.  Forest River has no knowledge of problems with the GFI and will check with the tech.

Initial Business Response /* (1000, 5, 2016/03/11) */
Contact Name and Title: Jeff [redacted] FR Warr. MGR
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@forestriverinc.com
I have made contact with Mr. [redacted] regarding his unit. He explained to me he has had his unit in two different repair...

shops with no success of repair. I offered to Mr. [redacted] to come to Texas and pick up his unit and return the unit to Forest River for repairs and he has agreed to this.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agreed to this resolution as long as the repairs are completed within a timely manner. Jeff [redacted] with Forest River has stated he can pick up the unit in Seguin, TX and complete the repairs and have the RV back to me in approx. a weeks time.

Initial Business Response /* (1000, 7, 2015/11/04) */
Contact Name and Title: Michael [redacted]
Contact Phone: XXX-XXX-XXXX
Calvin [redacted] in the Warranty Department has reached out to the dealer and also attempted to speak with the retail customer to get this resolved. If this is not able to be...

resolved at the dealer level, Forest River will provide a factory repair at our expense.
If you should have any questions please contact us at XXX-XXX-XXXX
Thanks
[redacted]
OFFER:
Repair at Dealer or at Factory

Initial Business Response /* (1000, 6, 2016/07/13) */
We have not been made aware of any issues since unit was returned 6 months ago and both items are parts installed not made by us. We will need retail to take to selling dealer for inspection and coverage.
Initial Consumer Rebuttal /* (3000,...

8, 2016/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been in contact with Forest River twice now. I keep being put on hold then my call gets disconnected as if no one wants to deal with my issues. Keystone RV does not do on the road repairs. My camper is on a permanent site. I cannot just take it to a dealer. Like before my camper is on a permanent site where I cannot just hook a truck to it. It needs pulled out by a tractor and then pulled to a dealer. Which there in itself lies a problem, due to not having a truck powerful enough to pull the camper this year. I would be satisfied if a dealer would come see the camper on site to address all issues. I did also forget to mention that with the AC being under warranty I was charged [redacted] for repair work to start. I would like reimbursed for this also.
Final Consumer Response /* (4200, 12, 2016/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Seems like it is easy to say that I should take it to a dealer. I AM ON A PERMANENT SITE: cinder blocks underneath, deck built, sewer lines hooked up, etc. Time is money therefore: my time to unhook, move everything, find a truck to pull it to dealer, then bring back, hook everything up, etc. Are you going to pay for this? I have also called Mr. Todd Jones on July 14 and I have still not received a call back seems like a typical thing.
Final Business Response /* (4000, 14, 2016/07/18) */
We have left phone message to start procedure of reviewing his request as nothing stated in letter.

Initial Business Response /* (1000, 15, 2017/04/19) */
I spoke with [redacted] via telephone 4/17/17. He has stated to me that there are two issues with his coach. one is a minor slide out leak and the other is the water heater. Forest River is now in contact with the [redacted] and we have agreed...

to work this out directly between Forest River and the [redacted]. I did state to [redacted] on the phone that I would be responding to the Revdex.com and letting them know that we had made contact and we would work together to try and reach a resolution. He stated that would be fine.
Thanks
[redacted]
SVC. and Warranty Manager

Initial Business Response /* (1000, 7, 2016/07/12) */
THE UNIT HAS OVER 4 MONTHS OF WARRANTY STILL IN EFFECT. I SEE NOTHING IN THE LIST OF ISSUES THAT WARRANTY WILL NOT COVER. THE ONLY ISSUE THAT IS NOT WARRANTY RELATED IS THE CASE OF THE AC SIZE. THE DEALER MISINFORMING OF THE SIZE OF THE AC IS...

BETWEEN THE OWNER OF THE RV AND THE DEALER THEY PURCHASED FROM. LOOKING THRU THE PAID WARRANTY CLAIMS MOST OF THE ISSUES HAVE BEEN RESOLVED. ANY REMAINING ISSUES NEED TO BE BROUGHT TO THE ATTENTION OF THE REPAIRING DEALER FOR REPAIR.
Initial Consumer Rebuttal /* (3000, 9, 2016/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that the unit has over 4 months of warranty left however please be aware that the unit is currently at [redacted] RV (where the unit was purchased) and they have informed me that they will need to retain the unit for another 2 months to finalize all repairs meaning this brand new unit has spent over 4 months in the shop.
If you state that you do not see any items that are not covered by warranty short of the air conditioning unit size - then I am owed a considerable amount of money from the shop because they have charged me for these supposedly "covered" issues.
This unit which I purchased to utilize as my home on the road as I work as an insurance adjuster has again, as noted prior, been in the shop for 40% of them time that I have owned it.
Not only am I forced to pay for the monthly instalments to own this camper that is sitting in a shop, pay insurance for this camper that I am not using but also pay for room and lodging as I travel for work because of the defective state of this camper.
The answers I seek are - will I be remunerated for the fees I have paid for items that are supposedly under warranty, am I going to recevie the courtesy of a warranty extension due to the excesively poor state and extensive work that the camper has already undergone and will the issues finally be corrected so I can utilize my unit for what it was purchased for, or am I going to be forced to address this legaly?
I thank you so much for your help in these matters.
Sincerly,
[redacted] A. [redacted]
Final Business Response /* (4000, 11, 2016/07/22) */
THE UNIT HAS A WARRANTY, IF YOU ARE THAT UPSET WITH THE SERVICE YOU ARE RECIEVING FROM THE SELLING DEALER TAKE IT TO ANOTHER DEALER. BERATING THE DEALER CONSTANTLY WILL NOT GET IT FIXED. TRY ANOTHER AUTHORIZED DEALER FOR REPAIR.

Initial Business Response /* (1000, 5, 2017/09/06) */
Thank you for forwarding the complaint you received from [redacted] & [redacted]. It is truly unfortunate that they are not completely satisfied with their recreational vehicle. We take customer satisfaction very seriously and want all of our...

customers to be completely satisfied with their recreational purchase.
We do apologize that Mr. & Mrs. [redacted] has not been satisfied with the sale or service they received from their chosen dealer. Camping World is independently owned and operated and not a part of Forest River, Inc. They purchase products from us along with many other manufacturers of recreational product. Forest River does not control scheduling or service for Camping World. We did review or files relating to the [redacted]'s motorhome and all of the authorizations, parts orders, and warranty payments were done electronically by Camping World and processed by Forest River in a reasonable time frame from submission. It is our understanding the RV was also available for use when Camping World was not servicing the vehicle.
We have reached out to Mr. & Mrs. [redacted] and Camping World to assist with Mr. & Mrs. [redacted]'s service needs any way we are able. We will continue to work with them until the servicing of the motorhome is complete. Any necessary servicing related to the assembly of the multi-stage manufactured vehicle that falls under the Forest River, Inc. Limited Motorized Warranty will done at no cost to either Mr. or Mrs. [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2017/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We still have not received full cooperation of Forest River and Camping World. They just keep pointing fingers among them or against Onan-Cummins. As of today, September 14, 2017, we still don't have our motor home available to us. We understand that the vehicle can be moved, but there are parts such as the generator and the air conditioning that do not work properly, and that's not the pleasant travel environment we paid for.
Final Business Response /* (4000, 11, 2017/09/26) */
Thank you again for this opportunity to respond. As previously communicated to the consumers, there are several warrantors of the products found in their motorhome. Forest River specifically excludes generators in our warranty policy. As expressed to the consumers several times, only the generator service network can provide service to the generator or their warranty will void. It is truly unfortunate they are experiencing this concern but Forest River cannot assist with the concern.

In the mattress world for RV’s, they are not necessarily the same size as a household mattress. Some literature may list this as having a king; but there is a disclaimer that states subject to change, changes are sometimes necessary.
The sofa’s that are used in the garage when this and 1000’s of...

units were built, on these units the back rest had a pillowed back rather than flat. I am sure that the customer would have noticed this when purchased back in July 2017. If they want different sofa’s we can sell them at our cost to them which is $250.00 for each sofa.

We do honor are warranty however per statues of state of Texas we cannot allow just anyone to repair and warranty clearly states unit must be taken to a dealer which sell like product for all warranty concerns.I can be reached at [redacted] if retail would like any other details considered. Thanks [redacted].

Initial Business Response /* (1000, 7, 2016/02/19) */
Contact Name and Title: [redacted] gm warranty
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@forestriverinc.com
We have extended there warranty an additional year thru 10/16
OFFER:
Initial Consumer Rebuttal /* (3000, 9,...

2016/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept their response because we STILL do not have the unit in our possession! The repairs have still NOT been completed. They (Forest River) took possession of our trailer last September 2015 with the intentions that all repairs were to be done. They were NOT done because we still do not have our trailer! When we have the unit back in our possession and the repairs FULLY completed to our satisfaction is when the new warranty should start, or a complete refund of our money is expected.
Needless to say we are very dissatisfied with this whole situation. Thank you for your assistance in this matter.
Final Business Response /* (4000, 11, 2016/02/29) */
Contact Name and Title: [redacted] gm warranty.
we cannot go longer than original warranty and 10/16/16 gives him plenty of time to know if still issues.
OFFER:
Final Consumer Response /* (2000, 16, 2016/06/07) */
Dear [redacted],
Since our last communication in March, I thought I'd give you an update on our situation with Forest River:
We continued to work with [redacted] at Forest River and have gotten all issues resolved. They fixed our camper (which was under warranty) and returned the camper to us the end of May. They also have extended the warranty for 1 full year.
Needless to say we are very comfortable with that resolution and are grateful that it was completed to our satisfaction along with the extended 1 year warranty.
Sincerely,
[redacted] & [redacted]