Main Street Tavern Pizza

Initial Business Response /* (1000, 8, 2017/10/26) */
We have reached out to the customer & discussed his concernswe are currently working with him and a local service center to resolve the issuesthe customer is currently living full time in the unit, therefore it is difficult to schedule a
service appointment*** is working with him to resolve the situation
Initial Consumer Rebuttal /* (3000, 10, 2017/11/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although Forest River has reached out to me it was after considerable effort on my behalfI still haven't heard anything about the $dollars I paid out of pocket for a mobil tech to come over and repair other leaking items before the HurricaneForest river did set me up with a technician that will do warranty service as soon as a bay opens up in his shopHe sounds like a very reputable technicianSo I'll let you know in a few weeks how this plays out
Final Consumer Response /* (4200, 30, 2017/12/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Relative to the labor check, I am sure I will receive pennies on the dollar*** never said anything about returning partsBy the way this occurred months agoHow much can I expect to get for reimbursement of my defective parts? I have found dealing with forest river a lose, lose situationAlso, unless you buy locally he pretty much said don't expect warranty workMeanwhile the leaks keep leaking
Final Business Response /* (4000, 28, 2017/12/13) */
we have received the request for paymenthowever we have requested that defective parts be returned for testing & charge back to our vendorsUntil the parts are returned, no further action will take place, we have also provided a local service center to resolve his warranty issuesThank***

Initial Business Response /* (1000, 7, 2015/08/20) */
Contact Name and Title: Dan ***
Contact Phone: 574/XXX-XXXX
Contact Email: ***@forestriverinc.com
Thank you for forwarding the concerns of MrShawn ***To date Neither Mr*** nor his selling dealer has submitted the required
Forest River registration form to activate his Forest River limited warrantyForest River has not had a single authorization requested by any service centerForest River will be contacting Mr*** and the service center he is using to address the minor concerns he has listed
We do apologize for any service inconveniences Mr*** has had to date
OFFER:
Initial Consumer Rebuttal /* (3000, 9, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How many of what you consider minor issues add up to a major quality problem??? Regardless of what Forest River considers to be minor these multiple issues have prevented us from having access to the RV for all but weeks since our purchase in late JuneThis response speaks volumes to the integrity of this company and it's lack of concern for the customer
Final Consumer Response /* (4200, 22, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are contacting Forest River through the Revdex.com as an intermediary as that is what Revdex.com's purpose servesForest River can respond to our queries in this forum with suggestions as to how to proceedI would ask Forest River to provide documentation in this forum that supports their belief that the awning over the dining room slide, which is clearly part of the camper's body as described in our warranty documentation is not coveredAgain to recap, this camper we purchased new in June has had no less than different defects and counting, which is why the Revdex.com complaint was submitted to begin with and this our year warranty is with Forest River and in our opinion it is Forest River's responsibility to honor their warranty and offer a suitable service center near Flint Michigan to repair and this complaint will be used to document the process and all defects we've dealt with to dateIf Forest River doesn't want to use the Revdex.com as it's intended and does not want to honor their warranty and back their product then I ask that a Forest River representative document it here and we will pursue litigation in order to make us whole
Final Business Response /* (4030, 24, 2015/09/15) */
Ms*** ***
Please accept this email as our response to this caseOur response is below:
Thank you for forwarding Forest River Mr***'s response and this opportunity to respondAttached is the Forest River Limited Warranty Mr***'s signature indicates he accepted at time of purchaseAlso attached is the limited warranty Mr*** has on his slide out awning supplied by Dometic CorporationWe do appreciate Mr***'s opinions and will support our product under the terms of the attached Forest River Limited WarrantyAs always Forest River welcomes Mr***'s contact anytime his needs support or assistance from Forest River
Sincerely,
Dan ***
Forest River,Inc
XXXXX CR#
Elkhart, IN XXXXX
574/XXX-XXXX
***@forestriverinc.com

Initial Business Response /* (1000, 10, 2016/10/31) */
Thank you for allowing us to respond to Mr*** trailerAt this time we would appreciate the opportunity to meet with Mr*** at our plant in Topeka Indiana to address any and all Factory defects with his trailerIf Mr*** could
Please contact us to set an appointment at XXX-XXX-XXXX and speak with *** *** in our owner relations department
Initial Consumer Rebuttal /* (2000, 12, 2016/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They say they are going to fix it the correct wayAs long as they do I am satisfied with their response

Initial Business Response /* (1000, 7, 2017/02/27) */
Thank you for your email to Forest RiverWe are currently working with the dealer to address any and all factory defects for Mr***We are making arrangements to have a factory rep stop by the dealership to access the needed repairs
and work with the dealer to make sure these repairs are completed in a timely mannerWe apologize for the inconvenience and expect to have this situation resolved soon

Initial Business Response /* (1000, 5, 2017/12/29) */
Forest River looks for any way possible to make sure the customers have the best unit and experience possible*** *** the warranty rep has been in touch with the customer as late as 12/via emailHe has instructed the customer to have the
repair facility contact him and they would come up with a solution for the issues he has with the unitForest River will cover any of the required warranty repairs in full but we respectfully decline a repurchaseWe do not have an issue with a Forest River dealer/service rep going to do onsite repairs
Initial Consumer Rebuttal /* (3000, 7, 2017/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This will be my third time filling this out I hope that it's going throughRepair is obviously the most fair resolution to the issueThe problem is that we have been trying to get the repairs done since we receive the camper in OctoberThe finding of and all coordination with the repair personal and all parties involved at this point has been left to usThat is the main reason for this complaintI wish for the finding of and all coordination between any and all parties and the new repair personnel to be handled by either forest river or the RV dealershipThe repair personnel that has been out here should not come back they have no professionalism and maintaining schedule or being here when they say they're going to be here and they've been here twice and on successfully made any repairs the things that they have fixed or very unsatisfactory I have photos that we can discuss privately between me and the dealership or however we need to do thatLong story short the work is unsatisfactoryI would do the work myself the repairs are very small and simply fixed but I know that that would void my warranty also it's not really my place to fix things on a brand new camper which I know is why y'all are working with meWe are very happy with our RV for the exception of the small repairs that need to be madeLastly there needs to be more discussion about the property damaged I'm not out looking for anything unreasonable most everything in my storage compartment is in plastic totes and was Unharmed during both leak incidentsHowever there was two large suitcases full of winter clothing and winter work clothing that were completely ruined from the leak incidents and I would like to further discuss a fair resolution to thatThank you for all your future cooperation I have any and all photos that may be needed feel free to contact me for them
Final Business Response /* (4000, 9, 2018/01/04) */
When scheduling repairs with either a dealer or an independent repair person that is always left up to the retail customer and the dealer/repair facilityWe do not set up appointments for customersIf there is someone that is willing to do the repairs I will be more than happy to send the necessary parts out ASAP at no charge so we can get all of the issues resolved and get you back to enjoying your unitIf the repairs are going to be performed by a Forest River dealer then the dealer can contact us and we can arrange for any approvals be given right away or prior to the unit being taken to them so they can start work immediatelyIn regards to the person items damaged you are more than welcome to contact me directly via email with the pictures and we can try to come to a resolution on that matterMy contact information is as follows, ***@forestriverinc.com

Initial Business Response /* (1000, 7, 2015/12/24) */
Contact Name and Title: Dan ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@forestriverinc.com
Thank you for forwarding the concerns of Mr*** and this opportunity to respond
Upon receiving this complaint Forest River
Customer Service immediately contacted Mr*** to assist him with his service concerns
Working with Mr***, Forest River worked out a service solution that fit Mr*** specific needsWe believe once this service is performed Forest River will have gained Mr*** satisfaction with his service needs
OFFER:
Initial Consumer Rebuttal /* (2000, 9, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
At this point Rod *** has done all that he had promised and done so with a positive impression of Forest River
I regret that it took a complaint to the Revdex.com to prompt such a positive response when the opportunity had been present to do what was done by Mr*** could have been so easily accomplished by Mr*** The image of Forest River from *** was about as different as night and day compared to the ***
Please express my appreciation to Mr*** for his efforts in resolving this issue in such a timely manner
*** ***

Initial Business Response /* (1000, 7, 2016/05/05) */
Contact Name and Title: *** *** warr manage
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@forestriverinc.com
The application you are asking for will not work with the configuration of the axles on your coachI will however offer
you to purchase the d rated 14" tires that will fit your unitThese tires will be warranted by the manufacturer not by Forest RiverYou can purchase the tires and forward the invoice to meWe will reimburse you for the purchase
Initial Consumer Rebuttal /* (2000, 9, 2016/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is an acceptable course of action for my issueThank you very much Mr***

Thank you for forwarding the concerns of *** *** and this opportunity to resolve the concernForest River is working closely with Mrs*** to reach a mutually acceptable resolutionOur goal at Forest River is to always put the customer first and meet or exceeded customer expectations

Initial Business Response /* (1000, 5, 2017/09/29) */
In response to the above complaint, it appears as though this customer made an appointment and had service performed at a service facility in Elkhart, INthat is not part of Forest River, they are called Duncan RV RepairI will certainly look
into his complaint regarding the lack of a response on our end, I would like to know what email address or phone number he states he tried to make contact withas for the mud flap on the rear of the RV that is installed by the selling dealer, we do not install here at the factoryI will out of customer goodwill supply him with a new mud flap, I believe he stated he was capable of installing that himself, if he will forward a receipt on the new toilet we will look to see if we can help out with that expense as wellas for a closer dealer to perform service, we will work with any Forest River dealer regardless of what product they may sellFeel free to contact me should you have additional questionswe will need a physical address to be able to send the new mud flap to him
Initial Consumer Rebuttal /* (2000, 12, 2017/10/05) */

Initial Business Response /* (1000, 13, 2017/07/11) */
I have reviewed the complaint and complete unit history and I am familiar with this order as wellThe order was placed and this is an older unit and the fenderskirt was not in stock nor is it used currently so unfortunately had to be placed
on backorder with our vendor The repairing dealer was aware of this but we unfortunately did not communicate this to the end user the retail customerWe shipped the parts as soon as we received them and our records indicate by tracking number the parts were received at the dealer 6/29/I did reach out to the customer to confirm all of the parts arrived and per that conversation she stated they arrived at the repair facility on 7/5/I apologized for the delay and explained the vendor backorder issueThe customer was appreciative of the phone call
Initial Consumer Rebuttal /* (3000, 15, 2017/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The part was not on back orderThey were trying to send us the wrong partOur garage caught the error on the 30th and told *** (the original woman they were dealing with was on vacation)
I spoke with *** ***, Sale Coordinator) on 7/30, the day after the parts were deliveredShe checked into the situation and called me back saying they would overnight the part UPSThis could not happen due to our garage being closed on Saturdays however she assured us it would be shipped Monday and promptly emailed us a UPS tracking number as she promised
Not sure how it could have been on back order according to one person but able to be overnighted by another

Initial Business Response /* (1000, 11, 2017/08/22) */
I have read the customer complaint and a Cedar Creek Warranty Advisor is currently working with Greg's RV to resolve the issues quicklyCedar Creek is committed to expedite any parts needed as well as authorizations for repairCedar Creek
has also been in contact with the customer to update them on the status and reassure them that we are committed to resolving their concerns quickly
thank you,
*** ** ***
Warranty/Parts Manager
Cedar Creek RV
Initial Consumer Rebuttal /* (3000, 13, 2017/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although the parts were FINALLY sent to the repair shop, it took weeks, a complaint to the Revdex.com, countless emails and phone calls and an appointment with my Senator to get anything shippedWe have lost months of using our BRAND NEW trailer in the summer, lost deposits on our vacations booked with campgrounds, but yet we still had to make payments on itWhen we went to pick up the trailer, the slide outs were still not right and the weather stripping on the top, as well as the glide pans underneath, ripped off when the slide outs were opened upAnother week of emails and phone calls to Forest River with no return phone calls or emails to help us with this issue that is not being fixedI guess their idea of rectifying issues on the purchase of a *** brand new trailer is sending the parts, almost a month after it was requested, and after pulling teethNo, we are NOT satisfied with what they consider fixing our issuesThey responded on August that they are keeping in contact with us and the repair shopActually, the slide outs ripping apart happened on August 23, and that's when the numerous emails and phone calls once again began to Forest River and they have yet to respondWe still have issues, and we still can't use our trailer, but they refuse to contact us with any further helpSo, no ***, you are not in contact with usYou sent us parts and ended any contact after thatThey sure took our money, thoughI guess they are satisfied, but we are notMost of the minor issues have been fixed, but non-functioning slide outs are a major problem and we have not received any help from Forest River since JulyUnfortunately, we now have to take the time to go another route to get our issues rectifiedI was informed to reach out to the Department of Consumer Affairs at this point, since Forest River is no longer willing to help us, on a trailer that continues to sit at a repair shop, and which we are making payments on
Final Business Response /* (4000, 15, 2017/09/09) */
The dealer was contacted,we have exchanged information and photos for the slide out concernThe issue was identified, recommended repair communicated and approval given for repairthe remaining part(bulb seal) was sent next day air
thank you,
*** ***
Warranty/Parts Manager

Initial Business Response /* (1000, 7, 2017/09/15) */
*** *** IS OUR WARRANTY ADMINISTRATOR AND TURNED THE CASE OVER TO ME *** *** I SENT AN E-MAIL TO THESE OWNERS ON 9/11/THE REFER DOES WORK HOWEVER AT THE HIGHEST PART OF THE DAY IT DOES NOT COOL AS WELL*** FROM DOMETIC IS
IN DIRECT CONTACT WITH THESE OWNERSTHIS IS THE ONLY ISSUE THEY ARE HAVING WITH THEIR R.PODDOMETIC IS HANDLEINGIT IS THEIR REFER
Initial Consumer Rebuttal /* (3000, 9, 2017/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sadly we are again being lied toWe have received zero communication from anyone at Forest River since last week with *** ***We have NOT received an email or phone call on from *** or anyone elseThe dealership has lied to us since May 15th as now Forest River is lyingI know for fact *** taped *** the owner of Auto & RV with his many lies about serviceNow we seem to be getting the exact same response from the manufacturer
I spoke with a Heidi a Dometic on that told me a dorm size refrigerator had been installed in the RVThis is half the size of the original refrigeratorHeidi next suggested we let them remove the convection microwave to replace (remodel to fit) with an oversized refrigeratorOnce again this is not acceptable
We need a resolution as we are now going on weeks with no access the the RVWe couldn't ever sell it as is
I guess we are just to loss over $15,as this dealer & manufacturer are not backing there productsAnd we know from Dometic there's no other solutions
Final Consumer Response /* (4200, 21, 2017/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
And again it has now been over weeks with zero resolution from Dometic or Forest RiverWe are proceeding with litavation for refunds of all monies including expenses lost during these last weeks and countingAs we have never used the air conditioning, furnace, stove topWe can NOT assume these are all workingAll warranties ended as of srpy10, so we would be stuck with a RV that has already proven that neither Forest River or Dometic are willing to backSo thank you for the clarification for our attorney
Final Business Response /* (4000, 19, 2017/10/05) */
I HAVE BEEN IN CONTACT WITH DOMETIC *** *** TO RESOLVE THIS WITH THE CORRECT REFER AND WORKING AS SHOULDWE WILL NOT REFUND MONEY FOR THIS R.PODAS STATED EARILER THIS HAS BEEN THE ONLY ISSUE THESE OWNERS HAVE HAD WITH THEIR R.POD

Initial Business Response /* (1000, 7, 2016/08/29) */
Please have them contact Forest River at XXX XXX XXXX for full coverage
Initial Consumer Rebuttal /* (2000, 9, 2016/08/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Talk to *** in warranty shipping us out
oneHe said our warranty had expired so I guess we won't get our landing gear switchBut oh well at least they are sending us out a tablet
Thank you so much

Initial Business Response /* (1000, 7, 2015/09/09) */
Contact Name and Title: Dan ***
Contact Phone: 574/XXX-XXXX
Contact Email: ***@forestriverinc.com
Thank you for forwarding the concerns of Mr*** *** and this opportunity to respond
Upon receipt of this complaint, Forest
River immediately contacted South Coast RV to help resolve the situation Mr*** claims in his complaintSouth Coast RV is an authorized service center for Forest River that utilizes our online parts and warranty systemsForest River has not been in contact with South Coast RV besides electronic claim submissions before this alleged complaint was receivedForest River has not denied any warrantable services eitherOur conversation was positive with South Coast RV and they did not claim to need any assistance from Forest River at this time nor were they holding the recreational vehicle
Forest River has reached out by telephone to Mr*** but have been unable to reach him to discuss our findings and try to bring finality to this misunderstanding
OFFER:

Initial Business Response /* (1000, 6, 2017/10/03) */
Contact Name and Title: *** *** Warranty Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@forestriverinc.com
Dealer turned in a claim for this customer on a pull down screenThis particular item is something that we have to involve
the vendor for warranty coverageWe sent the vendor the pictures that were sent to us and the vendor denied the claim stating it was due to damage, therefore we denied the claim because damage is not covered under warranty
As customer good will I have gone back into this claim and asked the dealer to order the screen portion only and will pay half hour for install
XLR Warranty Manager
*** ***
Initial Consumer Rebuttal /* (2000, 8, 2017/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by my local dealer todayThey are going to order the parts to repairI am satisfied so far and will be fully satified once final repairs are madeThank you!

Our Owner Relation Advisor had discussed with customer and the customer is happy to allow Cedar Creek bring the unit back to the factory for repairsWe are waiting now for the transport company to let us know when they can pick up the unit to return to us for repairs

Initial Business Response /* (1000, 15, 2015/12/18) */
With all of Forest River's R.Pod models the RDome is constructed to fit different shapes and sizes as best can beThe R.Dome that Mr***'s dealership purchased for him is for models of the r.podIn Mr***'s situation the entry
can only be opened in a 90% and should have a hold back to accommodate that 90% openingMr*** can take the r.dome back to the dealership that he purchased it from and Forest River will refund the dealershipWe would like to apologize for the inconvenience
Initial Consumer Rebuttal /* (3000, 17, 2015/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am agreeable to the return for refundI am unable, however, to return it to the selling dealer who is in Wisconsin as I live now in FloridaI request authorization to return it to the Forest River dealer in Clearwater, FL, Arrow RVI request a letter to me and to this dealer authorizing this and will then accept the responsePlease send to me at *** *** *** *** ** XXXXXThank you
Final Business Response /* (4000, 23, 2016/01/21) */
The R.Dome can be returned to Century Drive Goshen, IN XXXXX via UPS and a check will be issued as soon as the dome is received back

Initial Business Response /* (1000, 6, 2017/05/31) */
Upon receiving complaint from the consumer about the springs we sent all information over to Dexter Axle which is standard warranty protocolThey determined that the springs failing were due to overloadingWe have built thousands of this floor
plan and have not had this issueBetween the history with the floor plan not having this issue and Dexter Axles assessment that is why this particular claim was deniedDexter axle offered as good will to the customer to replace the bad springs with new but the customer refused and demanded a higher weighted spring assembly
Initial Consumer Rebuttal /* (3000, 8, 2017/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have never had the trailer loaded to the maxWe never traveled with the tanks full - we have never even used the tanks, so it is impossible for us to have overloaded the springs ourselvesAdditionally, the springs put on should have upheld the weight of the tanks if that was what we had wanted to do as that is the point of the tanks and the purpose of the trailer
We have a picture of all four leaf springs and all four have been flattenedI find it highly suspect that our trailer is the only one that has failed under the weight of the floor planWe increased the spring assembly an additional pounds to prevent a future catastrophic during transportation
Forest River is responsible for the replacement of our leaf springs - they were gambling with our lives if the trailer had tipped over during one of our trips because of the they the original springs had flattened
While Forest River believes that Dexter is responsible because they manufacture the leaf springs - we believe Forest River is responsibleThe Fifth Wheel is still within the one year full coverage warranty
We have never overloaded the camper (we have never even used the tanks so that is an impossibility) for weight
THE CAMPER IS UNDER A FULL ONE YEAR WARRANTY!
The leaf springs had flattened to the point that is was a safety hazard and Forest River wanted us to put the same equipment on our camper that had created the safety hazard
THE FIFTH WHEEL HAS A FULL ONE YEAR WARRANTY GUARANTEED FROM FOREST RIVER
Final Consumer Response /* (4200, 14, 2017/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not an upgrade as the original springs failedWe are simply adding a few hundred pounds to avoid a catastrophic failure in the futureThis is something that has been done by many other campers as previously mentionedIt is not an upgrade it is a safety concern
Final Business Response /* (4000, 16, 2017/06/19) */
Anything added to the unit that is not part of the originally installed equipment is an upgradeAgain, I am going to reiterate Dexter Axles opinion that the unit was overloaded which caused the original springs to flattenThe springs are not insufficient for this unit as have used these on all other units built with this floor plan with no issuesIf these springs were not sufficient we would not use them and Dexter Axle would indicate that we need larger which is not the caseAgain the warranty covers replacement parts originally installed, this are larger there for an upgradeDexter Axle and Forest River approved replacement of original equipment even though we believe the equipment failed due to exceeding weight ratings

Initial Business Response /* (1000, 13, 2017/02/10) */
We had Lippert inspect claims at dealer and upon inspection found the axles have been smashed( have pictures) and thus causing chain reaction of issuesWe as a goodwill have brought unit back to plant and unit is here as I write to repair
under goodwill as we take retail at word that they didn't damage ?

Initial Business Response /* (1000, 8, 2015/07/17) */
The unit is out of the factory warranty, but in this case we feel the owner is entitled to be refunded for the repairs made out of pocket due to the original dealer closingTherefore we will send a payment as GOODWILL to cover the amount of
the repair
Initial Consumer Rebuttal /* (2000, 10, 2015/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the payment of $and hopefully it will be sent to me because I have already been charged that amount on my credit card to have it repaired