Main Street Tavern Pizza

Initial Business Response /* (1000, 11, 2015/06/11) */
Contact Name and Title: Pat [redacted]
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@forestriverinc.com
Forest River is willing to cover repairs
OFFER:
Initial Consumer Rebuttal /* (3000, 13, 2015/06/22) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
The repairs have not been completed. I will wait until everything is repaired to my satisfaction. Thank you for all of your help. It is greatly appreciated as this has been going on for a year!
Final Consumer Response /* (2000, 21, 2015/09/29) */
Forest River repaired our camper in Sept. 2015 to my expectations. They picked our camper up and transported it to the factory in Indiana. They replaced or repaired everything to my expectations. They also added some items they I had not requested as a goodwill gesture. I am very pleased with the outcome and wish to remove my complaint. Mr. Pat [redacted] was a great help to us and we appreciate his help!
Thank you for your help.
Wayne [redacted]

Initial Business Response /* (1000, 7, 2016/01/15) */
Contact Name and Title: Pat [redacted]
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@forestriverinc.com
After review this unit was sold to dealer as stock unit and nowhere in are publication does it state removal door and nor is this...

related to house built spec's. I would also like to state reason given Revdex.com and dealer Don't match as on repair ticket to dealer state need to remove for commercial install which is not a warranty related issue.
OFFER:
Initial Consumer Rebuttal /* (3000, 10, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Forest River's reply: "It is not related to house built specs, and publications don't state anything about door removal." - They also have an issue with the REASON I need to Remove my Doors." - NOTHING....... about the fact that I CAN'T remove my doors. That is sad.


Final Consumer Response /* (4200, 14, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Void warranty?... That IS funny... As far as I'm concerned, your warranty is a joke.... Rather than deal with the problem, you are BeeEss-ing your way around it....This situation, AND the repair is NOT that complicated... Even the dealership where I bought it said that the door should be removable.... It has nothing to do with ANY codes, use, or whatever.... It just doesn't work as designed... Where is your integrity [redacted]?
Final Business Response /* (4000, 12, 2016/01/20) */
Contact Name and Title: Pat [redacted] gm warranty
This is made the way designed as stock rv to dealer and not same building codes of housing industry. Retail trying to accommodate for commercial use per dealer and alterations will void warranty.
OFFER:

Initial Business Response /* (1000, 5, 2015/07/31) */
Contact Name and Title: Fregg [redacted] Warr Manage
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@forestriverinc.com
I understand Mr. [redacted] complaint the important factor here is that the tires installed on the unit exceed the capacity...

of the rims. The unit he purchased came with 6 ply tires and that is what the coach was rated for. The axles and the frame also the rims and tires were rated for the capacity of that Ultra Lite coach.
if a customer wants to upgrade to a significantly heavier capacity tire he can do that. The unit is still not rated any higher than original documents state.
OFFER:
There is nothing we can offer in this situation.

Initial Business Response /* (1000, 10, 2016/03/29) */
Good Morning,
I reached out to the customer on 3/14/16 to address the remaining issue with the ice maker in her unit. I've given authorization for the customer to have it repaired locally and to send Forest River Columbus the bill. ...


Thank you
Initial Consumer Rebuttal /* (2000, 12, 2016/03/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2017/09/07) */
Thank you for forwarding the concerns of Ms. [redacted] and this opportunity to respond to her complaint. It is truly unfortunate that they are not completely satisfied with their recreational vehicle. We take customer satisfaction very seriously...

and want all of our customers to be completely satisfied with their recreational purchase.
We do apologize that Ms. [redacted] has not been satisfied with the service they received from their chosen dealer. Avalon RV Center is independently owned and operated and not a part of Forest River, Inc. They purchase products from us along with many other manufacturers of recreational product. Forest River does not control scheduling or service for Avalon RV Center. We did review or files relating to the motorhome and all of the authorizations, parts orders, and warranty payment requests were done electronically by Avalon RV Center and processed by Forest River in a reasonable time frame from submission. It is our understanding the recreational vehicle was also available for use when Avalon RV Center was not servicing the vehicle.
At this time, only a handful of minor concerns have been communicated to Forest River by Avalon RV Center and Ms. [redacted]. Recreational products have many systems and features more similar to a house. It would be considered normal to have a few serviceable warranty concerns during the warranty period because of the many manufacturers and components installed on recreational vehicles. We do apologize for any service inconveniences Ms. [redacted] has experienced and will be following up with her and her servicer as we have done for her in the past. It is our understanding the minor concern she had has been serviced and the motorhome is ready for her retrieval.
Initial Consumer Rebuttal /* (3000, 9, 2017/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak with a representative from Forest River. I appreciate his willingness to try to get this matter resolved. I also appreciate his desire to see me happy and satisfied as a Forest River owner. His response, however, does not offer any real solution to the ongoing problems I have been having.
An RV that is less than a year old, should not be having so many continuous problems. Whether these problems are major or minor in nature is not the issue. I understand that there are a lot of systems and components within an RV. I also understand that there will be times when things will need to be repaired by the dealer. An occasional trip to the dealer for repair work is acceptable and would not cause someone to write a complaint to the Revdex.com. Our trips to the dealership have been frequent and the time the RV has spent at the dealership for repairs has been excessive.
Each trip to the dealership for repair work is time taken away from being able to use the RV. The RV spent the entire month of July at the dealership for repairs. The cumulative time the RV has been in for repairs is enough to classify the RV as a "lemon".
When a customer is unhappy with a product, the company which sold the product is usually the first to hear the complaint. My anger towards Avalon, at times, was out of frustration over the continuous problems the RV was having and how long the repair work was taking. Avalon is a reputable dealer! They try very hard to make their customers happy! I resent Forest River trying to lay the blame for this situation in Avalon's "lap". Avalon did not build the RV. Forest River did. Avalon, is doing its best to fix these issues as best as they can. I am also trying my best to deal with this ongoing problem. The only one who has not offered any solution to the situation is Forest River.
I really think I bought a "lemon" RV. What is Forest River going to do to help us in this situation? I still have not heard their solution! The RV is less than a year old and having multiple and ongoing problems. What are things going to be like for us 5-10 years from now?
Final Business Response /* (4000, 11, 2017/09/11) */
Thank you again for forwarding the complaint submitted by Ms. [redacted] and this opportunity to respond.
At this time it is our understanding that the handful of minor concerns Ms. [redacted] has made us aware of with the recreational vehicle have been serviced and found acceptable by Ms. [redacted]. We have no reason to believe the vehicle is a lemon and do not agree with the statement. We believe this to be an end at this time to her concerns relating to the Forest River, Inc assembly and limited warranty. We have been, and still remain, in contact with Ms. [redacted] in the event she needs to further discuss her concerns or needs future assistance.

Initial Business Response /* (1000, 11, 2017/10/27) */
We have made contact with the customer and reviewed the issues and in the process of contact with dealer to get the issues resolved.
Initial Consumer Rebuttal /* (3000, 13, 2017/10/27) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
Yes they did contact me but nothing has been resolved. They state they will contact the dealer An the dealer says there waiting in Forest River. So until I see action I will not be a happy customer.

Initial Business Response /* (1000, 8, 2017/03/28) */
Contact Name and Title: [redacted] Warranty MG
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@forestriverinc.com
March 28th 2017
RE: Revdex.com case#XXXXXXXX received March 20, 2017 in regards to vin# 4X4FWCH27FTXXXXXX
To whom it may...

concern,
In the complaint filed with the Indiana Revdex.com, it is stated that the [redacted]'s contacted Forest River and spoke with [redacted] regarding construction debris left in the toilet pipe going to the black tank. They state that [redacted] told them that she would look into it and get back to them. They received no response. I sincerely apologize that nobody followed up with the [redacted]'s. Each Forest River division handles their own warranty complaints independently. The [redacted]'s coach was produced by the Oregon Wildcat division in Dallas Oregon. Our division does not employ a [redacted] in customer service, so It may be possible the [redacted]'s contacted an Indiana division who failed to forward the information to the Oregon division.
The complaint states that the toilet pipe was plugged with construction debris and that the [redacted]'s are seeking reimbursement for the costs incurred to remove the debris. I first reviewed the coach file and authorization requests for this coach and found that there has never been a paid claim or requested claim filed. Next I contacted Affordable RV to discover the facts so that I would be able to respond to this complaint. They stated to me that Forest River was not contacted because the blockage in the pipe was toilet paper and not construction debris. Affordable then sent me the work order as well as the technician's notes which were made at the time of repair. I have attached the work order and the notes from the technician for review. Please note that the technician wrote clearly on his notes that he found the blockage to be toilet paper when he cut into the pipe.
Forest River believes in honoring the warranty provided with every coach to its fullest. My division would not have hesitated to cover this issue if we had been contacted and shown that this blockage was due to construction debris deposited into the toilet pipe during the build process. Unfortunately the work order I have been supplied by the repairing dealer does not reflect a warrantable issue and I will be unable to assist.
Thanks
[redacted]
Service/Warranty Manager plants [redacted]

Initial Consumer Rebuttal /* (3000, 11, 2017/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The [redacted] I spoke to is in Dallas Oregon where I started my complaint. She said she would contact Affordable RV and get back to me - she never did - I made a complaint against Forest River (Wildcat Maxx) Dallas Oregon to the Oregon Revdex.com - after several weeks and the Revdex.com sending several notices to Forest River they closed the file with a "no response" - they suggested I contact the Oregon Attorney General which I did - a couple of days later I got an e-mail from the Indiana Revdex.com saying they were handling the complaint.
There was a toilet paper block but I am sure it was caused by the debris in the pipe - the technician that worked on the sewer problem only saw the toilet paper that was on top of the clog. He was using a rod and pressure hose to push the obstruction through into the tank. He was inside the compartment and had limited visual. I was outside turning the water hose on and off and had a clear view of what was coming out of the sewer hose and retrieved some of the debris before it went down the drain. I saved some of it and can send a picture if you want. I showed the debris to the service manager and parts manager.

I am rejecting this response because:
Once again my permanent mailing address is in Pennsylvania however while staying seasonally in the rv at Florida is my choice in which I receive my mail while vacationing.therefore the damages and deficient items were sold to me at a condition which was unacceptable at the time of purchase and should have been corrected and inspected per a required PDI from both forest river and the dealer before me taking possession. tge gfi has been faulty since delivery and was noted to the mobile tech person at his first inspection. It was overlooked by both him and myself when he showed up to make repairs back in December since he did not bring the initial detailed listing with him. i have been more than patient waiting for these corrections. I haven't heard from the mobile tech in 2 weeks whom stated he was waiting for the parts from forest river. The terminalogy listed above for the warranty is not the same terminology written in my manual.since this complaint was also filed with the dealer whom has never taken blame or responded leaves all the problem on forest fiver whom per phone conversations has stated that it was unacceptable and they take responsibility for that rv leaving Indiana in the condition it left. Also note that the mobile tech damaged my refrigerator and broke a brand new tv at his last visit. So it just keeps getting better and better.why is it so difficult for such a large company to just satisfy the customer and make it right instead of playing this back and forth game. I will not give up and I expect complete satisfaction as I am allowed by the consumer protection act.

Initial Business Response /* (1000, 7, 2016/07/25) */
To Whom it may concern,
We have received and investigated this claim. We did determine that the length of time to process the reimbursement to the service center was excessive. We did send the check expedited once we were made aware that it was...

released. We apologize greatly, as this is not our standard customer service procedure. Customer Satisfaction is our number one goal, and core value. We will reach out to the customer and work directly with the customer to resolve the outstanding concerns.
Thank you.
Initial Consumer Rebuttal /* (3000, 9, 2016/08/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received a check or any correspondence from Forest River.
I do not know what their definition of expedited is.
I do know that it should not take over a week to receive mail from them or a email.
Final Business Response /* (4000, 24, 2016/08/25) */
To Whom it may concern,
The shipment for the tire was released on 8/23/16. The tracking information is YRC PRO XXX-XXXXXX-X. Arrival date shows 8/29/16.
Thank you,
[redacted]
Customer Service Manager
Final Consumer Response /* (2000, 28, 2016/09/06) */
They have sent me the check and tires that were requested this case can be closed.
It is very sad that I had to go so far as to involve the Revdex.com in this case.
My problems with Forest River RV Manufacturing has lasted over 16 months

Initial Business Response /* (1000, 14, 2017/06/27) */
This case were the consumers recliners were denied by forest river warranty because it was determined that the damage was not caused by the manufacture since there was no indication on the dealer acceptance form at the time the dealership took...

possession oF the RV. BY FURTHER review of this situation , Management determines as a one time good will , to replace the damaged recliners. Thank you
Initial Consumer Rebuttal /* (2000, 16, 2017/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you - we appreciate the consideration of the one time chair replacement.

Initial Business Response /* (1000, 10, 2017/09/11) */
Thank you for the opportunity to respond to Mr [redacted]'s concerns. At this time we are working with the repair center to provide any needed parts or authorization to complete repairs to his RV. Any defective parts that need to be replaced will...

be sent to them at no charge. We do not expect Mr. [redacted] to pay out of his pocket for anything that would fall under our factory warranty. We will review his request for a warranty extension and send out a letter to him with a decision in the next 7 days. unfortunately we are not able to honor his request to have his trailer repurchased, We will continue to honor the factory warranty and make sure Mr. [redacted] is taken care of

Initial Business Response /* (1000, 7, 2016/04/28) */
One February 25th we were contacted by a [redacted] in regards to a broken hanger. Without a trailer examination by one of our dealers we went ahead and worked with [redacted] in getting the unit repaired. He sent some pictures of the tires. While I...

didn't see a issue we did agree to send 2 new tires and wheels for the axle the hanger was broken on. [redacted] wanted 4 new tires. We contacted the axle company and to see if the tires on the other axle would of been damaged. We were told not unless the unit would of been over loaded or under extreme conditions. The axle company said we were being more than fair considering the customer shouldn't of been driving on a broken hanger to even need tires at all. I looked at the pictures and the tires were not damaged on the other axle. We were trying to be more than fair with the customer and get them back on the road with out requiring the customer to jump through a bunch of hoops.
Initial Consumer Rebuttal /* (3000, 9, 2016/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We understand we should not have been driving on a broken hanger, however we were not aware it was broken until we reached our destination. We inspected our trailer before we left and inspected it when we reached our destination and found the broken hanger. It is not common to check under the trailer every time you stop (especially a brand new trailer), no different than you do not check under your car unless you suspect something is wrong. The two tires on the intact axle were put under 'extreme conditions' and 'over loaded' due to a broken hanger that caused that side of the trailer to drop multiple inches. It is only logical to assume that would change the load placed on the other axle and cause undue wear on the tires. All of the problems we are experiencing are a direct result of the company's poor workmanship and poor standards for their work. We are not demanding a new trailer or our money back for the trailer. All we are requesting is replacement of the tires, which wouldn't need to be replaced had the trailer been assembled properly in the first place.
Final Business Response /* (4000, 11, 2016/05/10) */
As I stated before the tires that would of been effected were replaced. If there would of been such a load distribution shift as the customer is stating it would of had of been significant enough there would no way the customer would not of noticed. We are more than happy to replace the 2 tires and wheels on the axle that was effected. We did not examine the trailer to verify it was or was not a defect on our part we simply went forward to help the customer. We feel we have went above and beyond for this customer.

Initial Business Response /* (1000, 11, 2016/10/31) */
I have researched the unit history regarding Mr. [redacted]. Mr. [redacted]'s initial contact with Cedar Creek was in regards to propane bottles empty upon delivery. This is not provided by the manufacturer however we did reimburse the customer...

$30.70 he spent to have them filled as customer goodwill.
In the Revdex.com notes he discussed only receiving one battery. Batteries are not provided by the manufacturer and are the dealer/owner responsibility. No notes in our system regarding a discussion related to batteries or requests made to Cedar Creek. No action was taken regarding this issue.
additional contact was made by the customer regarding 3 items. 1) jack leg not straight, functioned properly but customer was concerned with long term operation. Cedar Creek agreed to reimburse 2.0 hours labor ($200.00) to have this repaired. Claim approved and processed 8/15/16.
2) A small portion of the awning strip lights burned out. Cedar Creek agreed to send the part no charge and did so on 8/11/16 to have installed local as the customer did not want to move his unit. Cedar Creek did agree to cover the service call and labor for the repair
3) front LED light strip does not adhere. Cedar Creek agreed to replace, sent parts no charge 8/11/16 to have installed local as he did not want to take his unit to a dealer. Cedar Creek did agree to cover the service call and labor for a mobile service to install.
In addition to covering service calls not normally approved under warranty for minor repairs the customer also received a warranty extension of one year as customer goodwill.
In summary every effort has been made to satisfy the customer and uphold the warranty as well as provide additional goodwill to re-build both confidence and satisfaction with his Cedar Creek product.
Initial Consumer Rebuttal /* (3000, 13, 2016/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Clarification to Business response
Propane Bottles- I contacted Forest River only after a dozen phone calls and 5 e-mails to Jeff
couch's RV. My contract was for two 30# bottles. The bottles were never filled. Southern States purged and filled the bottles and noted on the receipt that the were never filled. When I informed JCRV, they told me I had either used up the propane or had a leek. This was 6 days after we bought the unit.
We did a soap and pressure test, and no leaks !
BATTERIES-
1) mY CONTRACT CALLED FOR TWO BATTERIES. during our walk thru I noticed there was only 1, Upon my request they installed the second battery.
[redacted]
[redacted] @ FR. agreed to reimburse me for labor and material to repair the jack. He told me Lipert (chassis manufacturer) was liable. This would have effected operation and resale value !
AWNING AND FRONT CAP LED LIGHTS-
The were sent to me, but no service for installation. I have 2 FR dealerships with-in 30 miles of us, and neither will service my unit. I have no correspondence stating FR would cover the labor for installation. I recall [redacted] trying to find someone, nothing materialized.
PLEASE NOTE- The reason I'm unable to take my unit out of town for service is my wife is going thru chemo treatments, and may at any time have to move to Cleveland
clinic for bone marrow transplant. I will have to live in the unit during her stay in the hospital, for possibly 6 months. This is the reson we bought a new camper, to have a new dependable unit to stay in, that was covered with warranty, and road side assistance. So I hope you can understand the importance of having the repairs made ASAP !
WARRANTY EXTENSION,
Yes, I received a 1 year extension, paid for by Jeff Couch, after hearing of all the warranty issues, and trouble getting anyone to repair.
NEW ISSUES-The big screen TV fell of the wall, while we were traveling. I called Forest River 4 times, was transferred 4 times to voice mail boxes. I left messages 4 times to please call me ASAP, as I needed information on how to release the TV so I could re bolt it. No one returned my calls. Next I called Jensen manufacturer of the TV, and they were unable to help because they didn't know the model FR used.
AWNING,
First time we used the awning during a rain, noticed water dripping thru the awning. Closer inspection, I can see daylight thru the stiching seam. What do you recommend to remedy this ?
JUST LOOKING FOR CUSTOMER SATISFACTION !!!!!

Initial Business Response /* (1000, 6, 2017/06/26) */
Mr. & Mrs. [redacted],
I am very sorry to hear that you had some issues with your RV that were caused by an installation-related error on our part. I would be happy to reimburse you for the repairs to your trailer under your Optional Protection...

Plan for the total of [redacted] If you would like to have the refrigerator replaced due to the noise and overheating concern we will need to have the refrigerator inspected by an authorized Dometic service point to determine if replacement is necessary now that the ventilation concern has been addressed. I will get your reimbursement claim completed today and you can expect a check in the mail within 30 days of this message. If you would like to pursue replacement of the refrigerator further please contact Dometic directly at (XXX) XXX-XXXX and they can schedule to have a technician come out and inspect the refrigerator.
Initial Consumer Rebuttal /* (3000, 8, 2017/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only reason that I am selecting no, that I am not accepting the response from Forest river is because I only have 10 days to respond to their response to my complaint. We are going to contact the manufacturer of the refrigerator to send a technician out to look at it, but the only way I will be happy with this outcome is if we get a new refrigerator. The refrigerator had been working overtime 7 -13 days straight to try to cool off each time we went camping. The fans never shut off. We believe there has been damaged done to the refrigerator affecting the longevity of it.
Final Business Response /* (4000, 10, 2017/07/06) */
Good afternoon,
Your reimbursement check should be in the mail and can be expected within 30 days of the previous response that was sent on 6/26/2017. In regards to the refrigerator if Dometic determines that the refrigerator needs to be replaced and that the reason for it was that it was damaged due to improper ventilation on Forest River's part then we will cover replacement of the refrigerator. If they determine that the refrigerator does not need replaced or can be repaired but it was still due to our installation we will still cover it but Dometic has to determine whether the refrigerator needs to be replaced or repaired as it is their component and are qualified to make that decision; not Forest River.
Final Consumer Response /* (4200, 12, 2017/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Got the reimbursement check today for the wrong amount suppose to be [redacted] instead you sent [redacted] Tried to call the phone number on the check but instead got shuffled to someone's voice mail. Still can't get a hold of dometic to find who I am suppose to talk to,about the refrigerator. I can not get thru to them unless I am willing to wait thru 8 or nine callers ahead of me. I don't understand why I have spend my valuable time and effort to make something right that was not my fault to begin with. This purchase was not exactly pocket change to us. At this point I am very disappointed with forest river and our problems being blown off to someone else.

Initial Business Response /* (1000, 7, 2016/05/11) */
Contact Name and Title: [redacted] - Warranty
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@forestriverinc.com
Mr. and Mrs. [redacted]:
I am sorry to hear of your disappointment regarding your Rainier travel trailer purchase. We...

strive for 100% customer satisfaction with each of our customers. I have been intimately involved in working with your selling dealer to get your unit repaired so you can enjoy your purchase.
You have been diligent in providing our operation with a number of design improvements that our team is reviewing. We always appreciate customer feedback and use it as the basis for many of our product enhancements and improvements.
We understand you have been the owners of several RVs. We follow a rigorous quality process through our factory including multiple tests related to plumbing, electrical and LP systems to ensure when the unit is purchased, all systems work. We do a variety of fit and finish inspections on our production line on each unit we produce. One of our challenges is being able to simulate the impact of the unit (house) driving down road. Being previous RV owners, I know you understand that there are usually a few items that need adjusting after the first few trips.
In addition, there might be a some items that customers would like fixed that don't quite meet their expectations, much like the process involved in inspecting and getting repairs done on a new home, both pre-move-in and post-move-in. Also, periodically, there are defects found in parts that we purchase. When found, if we have those parts in stock, we can ship those to the servicing dealer rather quickly. However periodically, we have to order those parts which typically takes longer to get those parts to our servicing dealers.
Because getting repairs might take a bit longer than desired based on servicing dealer backlogs or the time it takes to get replacement parts, we encourage our customers to use their RV up to their scheduled appointment time and not drop off their unit at the servicing dealer until that dealer has all parts in hand to complete the repairs. That way, customers have their unit tied up in service for the shortest period of time to optimize usage of their trailer.
With regard to your case description, on behalf of Forest River, I apologize if you felt a representative at Forest River gave you the impression that you were novices or didn't know what you are talking about. It is never our intent as happy customers are the lifeblood of our business. As to your comment that the Rainier you purchased "is just short of junk" and that you would "not feel safe or secure that the trailer would hold together long enough to cross Washington State counties....", I would have to respectfully disagree based on the performance history of our Rainier product and the level of repairs we have done to your trailer - the repair history on this unit shows no structural nor safety defects being reported.
I understand your frustration related to the timeliness of repairs. After all, you purchased the product to get on the road to spend quality time with family and enjoy the outdoors! However, Forest River must decline your desired resolution of returning your trailer for a full refund. As a company, we stand behind our product and take great pride in working diligently to satisfy our customers. I apologize for not meeting your expectations. Our goal will be to turn around your attitude on Forest River and our Rainier product.
Initial Consumer Rebuttal /* (3000, 9, 2016/05/13) */
Revdex.com, [redacted]
To date we have not received any rebuttal or response to our complaint. Most of what I have seen isn't toward any resolution only apologies and "pacification" attempt to smooth things over. I recently sent letters to Poulsbo RV, Forest River in Oregon, Forest River CEO in Indiana as well as the Revdex.com. I received a phone call from Poulsbo RV service personnel telling me the trailer was finished and they were preparing to have it cleaned up and ready for re-delivery. When I asked questions concerning the replacement parts etc. on the trailer they basically told me that they replaced the discrepant parts with like components, which were of poor quality and unsatisfactory. All we get from Forest River RV are apologies. Apologies do nothing to improve the trailer and certainly do not compensate us for the aggrivation wwe have been subjected to. We no longer wish to pursue retrieving the trailer nor even consider taking any kind of pleasure trip in it. As stated in our letter s we want the trailer to go back to Forest River, refund money equal to the value of the trailer we traded in along with payments and interest we have paid and finally a reasonable compensation for our troubles and aggravation. We will settle for nothing less than this. The trailer is of poor quality, poorly designed and built and in many cases unsafe to travel in.
If Forest River RV Inc. has offered anything short of that we are not interested. We are so tired of hearing the "I'm Sorry" thrown to us it means absolutely nothing. They know that the trailer is of poor quality and if we were dealing with a automobile it would be classified as a "Lemon" and a Lemon Law Claim would now be on the books and records. Let us know if Forest River RV comes back with any options other than what we are demanding now, which would most likely be rejected by us. Their main office personnel in Elkhart Indiana called a couple of weeks ago today and were going to call us back the following Monday, that never happened. We are fed up with it all and just want to go collect our personal proprty and give them the trailer back.
[redacted] & [redacted] XXX-XXX-XXXX
Final Business Response /* (4000, 11, 2016/05/16) */
Mr. and Mrs. [redacted],
We have worked closely with your dealer to get items repaired/replaced, most of which were cosmetic in nature. We contacted your dealership on Friday, May 13th 2016, to verify that all repair requests were completed and that your trailer was ready for pick-up. The dealership advised us that they contacted you to let you know it was ready for a walk-through and pick-up by you.
I reached out to you (Mr. [redacted]) via telephone early afternoon on Friday, May 13 2016 to let you know that after contacting the servicing dealer, your trailer was ready to be picked up from the dealership. I explained to you that your service writer from the dealership would be there to do the final walk-through with you. You expressed your disappointment that some of the replacement parts we provided and the dealer installed, although new parts, were exact replacement parts that had failed previously. When we are notified of the original defective parts, we don't use downgraded or upgraded replacement parts. As an example, the unit you own had some cabinet doors that were slightly warped. We authorized replacement of those doors with new doors that were identical design and construction of the previous doors in the unit.
You also talked about how many days your trailer was in for repair and I explained that your trailer was available during most of that time for your use. I have talked to the servicing dealer and they recommended, as we would do, for you to keep and use the trailer until all replacement parts arrive to minimize the amount of time your unit was at the servicing dealer. However, you elected to drop the unit off and told them to keep it until the repairs were complete.
You told me you didn't want the trailer and wanted the dealership or Forest River to take it back, reimburse you for the down payment, pay you for the payments and interest you had paid out and that you wanted compensation for your troubles. You stated the trailer was unsafe. When I explained to you the trailer had no known safety or structural issues and asked you to explain what you meant, you ended the call abruptly by hanging up on me.
Mr. [redacted], I am here to assist and would be happy to reach out to you again. As mentioned in our prior response on this communication thread, we stand behind our product and take great pride in working diligently to satisfy our customers. However, Forest River must decline your desired resolution of returning your trailer for a full refund.

Initial Business Response /* (1000, 7, 2016/11/16) */
Thank you for your letter to Forest River.
According to our records, it appears that Mr. [redacted] has spoken with [redacted] and she is waiting for a response from the customer on bringing the RV back to the plant for repair. She spoke...

with the customer on 11-2-2016 at 5:11 pm. He was going to talk with his wife about a plant repair and get back with us. We are eager to assist and will wait for the customer to call us

Initial Business Response /* (1000, 5, 2015/10/19) */
Ms. [redacted]
This is in response to Mr. [redacted]. I am not sure how to add a PDF to the online Revdex.com system. In addition to the letter Forest River has also provided a 2 year warranty to the items repaired that were warranty from this visit....

Thank you for the opportunity to respond.
Mike
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Given the negligence in the manufacturing of this unit the unit has sustained a diminishment in value and we should be compensated for this as the incident was no fault of our own. The unit has been worked on by dealers consistently for the past 2 seasons without success and the unit has sustained severe damage as a result of water intrusion. The useful life of the camper has been decreased as a result of this negligence.

“Thank you for forwarding the complaint of [redacted]. As discussed with Mr. [redacted], Forest River is working with his servicer to address his alleged complaint under the terms of the Forest River, Inc. Limited Warranty. Thank you and we appreciate the communication. Thanks Forest River Inc....

Customer Service”

(The consumer indicated he/she DID NOT accept the response from the business.)
I'm currently staying in Virginia for some business and have my trailer with me. The nearest repair shop is in Richmond area. I'm and currently in Norfolk. I've been screwed by companies in the past over coming out of...

pocket and expecting the original company to reimburse me and never did. So no I don't trust businesses in this matter.

I am rejecting this response because:We are still working with our attorney. We are waiting for a response to see what repairs have been done. We submitted an extensive list of issues we wanted taken care of and have yet to know if all requests have been completed. Thanks you [redacted]