Main Street Tavern Pizza

Initial Business Response / [redacted] (1000, 8, 2016/03/15) */ Contact Name and Title: Rod [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @forestriverinc.com Thank you for forwarding the concerns of Ms [redacted] and this opportunity to respond Upon receiving this complaint Forest River immediately contacted Ms [redacted] to assist her with her service concerns Working with Ms***, Forest River worked out a service solution that fit her specific needsWe believe once this is performed Forest River will have gained Ms***'s satisfaction with her service needs Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is as if they are in a different planetIt took weeks for them to respond to our calls and we have yet to schedule a date for service that in the warranty states " in a reasonable time frame " our camper has been out of commission for monthsNot to mention the call yesterday to "work things out" involved sending pictures and walking my husband through "temporarily" fixing the caseWe will no longer be in contact with the manufacturerWe have decided to go an alternative route and our attorney will be acting on our behalf moving forward

Initial Business Response / [redacted] (1000, 7, 2017/06/13) */ The reason for this denial is because there were pictures that were sent to us by the dealer and some of the pictures showed holes in the roof membrane where there are zero fasteners that could possibly cause any holes in the roof materialIf something rubbed against the material and caused these holes that is something beyond the manufactures control and would not be considered a flaw in the material or the manufacturing processThat is the reason we denied this roof replacement under warranty

Initial Business Response / [redacted] (1000, 5, 2016/07/08) */ Contact Name and Title: [redacted] Owner Relat Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @forestriverinc.com Dear Revdex.com: Thank you for your e-mail regarding our customer Mr [redacted] ***We were very sorry to hear of his dissatisfaction with our company We have been in contact with the dealer (AC Nelsen) and they have reached out to Mr***The contact at [redacted] is Mr [redacted] Mr [redacted] has arranged for the immediate repair of the LP leak and the roof air conditionMr [redacted] and he then made arrangements for any additional repairs to be completed this Fall after camping season Thank you again for giving us a chance to assist our customer! [redacted] Coachmen RV XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I personally talked with [redacted] on ThursdayHis statement was this would be fixed immediately [redacted] has a day wait on their warranty work and are trying another alternative so his statement is incorrectHe also asked for all the things wrong with this camper here is what I sent himAt this point it needs to be fixed asap no exceptions Things to be fixed at time of purchase still to be completed: Still not fixed from agreement in contract 1) cabinet doors in hallway that were damaged - sent wron ones 2) Kitchen drawer that was damaged - sent wrong color 3) Trim around slide out - bunkhouse flaking off- they were not in at days after purchase 4) Trim around slide out - Bedroom flaking off - they were not in at days after purchase 5) Door was damagedThey replaced door but still needs design tape on outside Day of purchase 1) Compression fitting onice maker was to big and water leaked into camper 2" water in camper 2) Heater did not work in bunkhouse - [redacted] gave me heater until it can be fixed 3) Slide out on kitchen side rubber underneath caught on slide beneath and damaged materiial underneath Note: This was brought into [redacted] they cut the rubber to fixLooks like a young child did it Over Last days 1) After the camper was brought back turned ac on first time it did not work [redacted] sent out Sage RV to fixHe was out times still not fixed From day oneFound that the wiring was wired wrong AC was replaced, board was replaced then Coachman called and told him to check the wiring After that was fixed the unit in front kept saying the temp was Sage RV came out changed theristor that did not workAfter he changed AC the roof membrane above had dent in it I called Dometic they are telling me it is the board in the front unitStill waitng for AC to be fixed 2)Cabinet door sticks when opening 3) Regulater for propane blew and 3/of propane was released from regulater 4) AC does not work in bunk house 5) Heater blows hard in bedroom and bathroomBarelly any heat in living room no heat in bunkYou have to turn heat way down to sleep because it gets hot in bedroom but cold in living room 6) When heat is on cover rattles 7) Shower leaked at sliding glass doorI had to caulk myself so it would leak 8) Thin board cover under bunk fell offI personally reglued it 9) Tape falling off walls where seems are at 10) Kitchen chair broke both legs off from moving chairThen to be charged [redacted] for new oneShould not be charged chairs are junk 11) Trim on ceiling fell offI fix myself 12) design tape on outside of camper falling off 13) Slides don't seal evenWas told that is how it isWould make worse if they tried to fix Final Business Response / [redacted] (4000, 13, 2016/07/22) */ We have agreed to extend the warranty per the customer's request Final Consumer Response / [redacted] (2000, 15, 2016/07/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] and I discussed the situation and agreed that Coachman will extend the warranty through camping season next year once all of the issues are fixed and functioning properlySince this unit is going into the dealer in the fall, I will not get to test and use until next yearI still am waiting for AC Nelsen to fix the AC unit that never worked coming out of the manufacturerIt is going on weeks and they still have not completed that work as of today

Response: [redacted] 's Toyota Camry was towed into Mizzoni's Auto Body on May 26, The vehicle arrived with extensive front end damage and right suspension damageAfter a thorough inspection was completed by the shop and insurance company, the original delivery date was set with the customer by her insurance company for June 15, After completing repairs, the shop supervisor attempted to move the vehicle and found that it would not disengage from reverseAfter a secondary inspection, it was diagnosed that the vehicle needed a transmission replacementThe transmission damage was unforeseen damage that would only be noticed once completion of suspension workThe customer was made aware of the additional damages and notified that vehicle would be sent to the dealer for the transmission to be replacedOnce the dealer repairs were completed, a shop representative drove the vehicle back to the shop, at which time it was inspected againEverything ran smooth and the vehicle was ready for detail, so the shop called the customer and scheduled pick-upThe customer's father came to the shop to pick up the vehicleWe processed the paper work and payment, then handed the customer’s father the keysOnce he was in the car, the car started and the customer’s father noticed a warning light on the dashboardWe ran a quick diagnoses, which proved unsuccessfulThe shop told the customer that we would take the vehicle to the dealership to have them clear the codes and resolve the issue, which shouldn't take long and should be done later on in the dayThe shop received a phone call from the dealer explaining that due to the extensive suspension damage, the brake booster had failed and needed to be replacedThe customer's father returned to the shop, at which time we made customer aware of the additional damages and that we would not be able to release the vehicleWe explained that based on the conversation with the dealership, vehicle should be ready within the next couple of daysThe insurance company was notified, at which time they notified Miss [redacted] about the additional damages and that, as a courtesy, they would be covering half of her initial $deductible, as well as paying for a rental vehicle in good faith, as Miss [redacted] didn't carry rental coverage on her policyOnce the dealership completed the repairs, the vehicle was brought back to the shop, re-inspected and deliveredThe insurance company was involved in all steps of the process and their representatives maintained direct connection with Miss [redacted] The customer had a second claim with [redacted] for repairs that were minor and were completed well before the damages from the first claimWe and the insurance company apologized profusely to customer for the delays on her vehicleAt the conclusion of the repair process, the customer seemed to be content with the repairs that Mizzoni's Auto Body completed for her vehicleAdditional documentation is available upon request, should your investigation require further details

Initial Business Response / [redacted] (1000, 7, 2016/11/16) */ Thank you for your letter to Forest River According to our records, it appears that Mr [redacted] has spoken with [redacted] and she is waiting for a response from the customer on bringing the RV back to the plant for repairShe spoke with the customer on 11-2-at 5:pmHe was going to talk with his wife about a plant repair and get back with usWe are eager to assist and will wait for the customer to call us

Initial Business Response / [redacted] (1000, 7, 2016/02/19) */ Contact Name and Title: [redacted] gm warranty Contact Phone: XXX XXX XXXX Contact Email: [redacted] @forestriverinc.com We have extended there warranty an additional year thru 10/ OFFER: Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept their response because we STILL do not have the unit in our possession! The repairs have still NOT been completedThey (Forest River) took possession of our trailer last September with the intentions that all repairs were to be doneThey were NOT done because we still do not have our trailer! When we have the unit back in our possession and the repairs FULLY completed to our satisfaction is when the new warranty should start, or a complete refund of our money is expected Needless to say we are very dissatisfied with this whole situationThank you for your assistance in this matter Final Business Response / [redacted] (4000, 11, 2016/02/29) */ Contact Name and Title: [redacted] gm warranty we cannot go longer than original warranty and 10/16/gives him plenty of time to know if still issues OFFER: Final Consumer Response / [redacted] (2000, 16, 2016/06/07) */ Dear ***, Since our last communication in March, I thought I'd give you an update on our situation with Forest River: We continued to work with [redacted] at Forest River and have gotten all issues resolvedThey fixed our camper (which was under warranty) and returned the camper to us the end of MayThey also have extended the warranty for full year Needless to say we are very comfortable with that resolution and are grateful that it was completed to our satisfaction along with the extended year warranty Sincerely, [redacted] & [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2016/09/07) */ Contact Name and Title: [redacted] gm warranty Contact Phone: XXX XXX XXXX Contact Email: [redacted] @forestriverinc.com Forest River has no claims or knowledge of issuesWe our willing to transport back to factory and repair within days of retail acceptancePlease have them contact [redacted] at XXX XXX XXXX to finalize

Initial Business Response / [redacted] (1000, 5, 2017/05/03) */ Dear ***, We are very sorry to hear of the difficulties that Mr [redacted] has encounteredIt is our understanding that [redacted] has agreed to pick up the RV and complete the necessary repairsPlease ask Me [redacted] to contact me direct if there are any issues with this plan [redacted] Forest River, Inc Corporate Owner Relations Manager Desk) XXX-XXX-XXXX FAX) XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/05/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) FUN town did pick up the RV after a month

We are sorry for any issues that the customer has had on their Coachmen Catalina 333BHTSCKLE with the VIN number of [redacted] .Please be advised that we have been in communication with [redacted] (selling dealer) Rest assured that Coachmen RV and the selling dealer do stand behind the unit 100% with a manufacturer's warrantyThis document is to establish and verify that the yearmanufacturer's warranty on the above mentioned unit is in full effect and will not expire until 3/29/All warranty work that has been identified by the dealer by 3/29/will be honored until the repairs are completed even if it takes making the repairs after the warranty expiration date.Based on reading the customer's letter and the information in the unit file it appears that thewater leak has been repaired however it is still a concern to the customerAs long as the unit was maintained since its last visit to the [redacted] **, Coachmen Catalina will be agreeable to paying for a certified outside source to do an air quality test inside the unitWe do request that the customer contact [redacted] Service department and establish an appointment date for the customer to drop the unit off for repairs and to have the air quality test completed

The dealer put the order in for the tires on 2/We do not carry those tires let alone just the tires so we had to order them from the vendor, LionsheadThe requested eta according to the PA was to be on 3-According to her spreadsheet we have not received the tires from Lionshead to dateI can not give an answer as to why the tires from Lionshead to date had not arrivedScott originally approved the replacement of the tires back on 2/even though the warranty expired back in we did this as goodwill for the customer The original purchase date for this unit was in March of 2015, and the manufacturer's warranty is for one year

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Contact Name and Title: Jeff [redacted] FR warranty To whom it may concernWe have reviewed the issue with the customers unit and have spoke with the dealer that performed the repairsWe have decided that we will approve the time for repairs that was requested by the dealerThe dealer has agreed to refund the payment the customer has made for the repairs that were denied originallyThe customer has stated that he is requesting parts be sent to himAll parts that he will require can be obtained from his dealer and are available from Forest RiverForest River respectfully declines the extension of his warranty OFFER: Forest River will approve the original repair that was denied for the time requested by the dealer and customer can obtain his refund from the dealer that repaired the issueThe dealer has agreed to this in advance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Got the refund for repairI still would like my full warranty to be extended to July 12, or $for lost time with travel trailer while it was waiting on repairsAlso I need another authorized service center for my trailer around zip since [redacted] service is now refusing me as a customer Final Business Response / [redacted] (4030, 10, 2015/09/09) */ The monetary amount requested by the customer is not justifiedThe warranty covered the repairs that are not covered under the second year warrantyWe feel that Forest River has met our obligations for this customerThe customer has the optional second year warranty that he purchasedForest River declines the request of $compensation as well as the warranty extension that has been requested

Initial Business Response / [redacted] (1000, 10, 2016/09/28) */ Forest river has been working direct with retail and has agreed to cover year extra warranty which was agreed upon with retail Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I agree to a one year warranty extensionWarranty extension is to start after existing repairs are made, An RV is back in my possession

Initial Business Response / [redacted] (1000, 5, 2016/08/16) */ Thank you for forwarding the complaint Mr [redacted] has communicatedAfter review, we do not find any truth in the allegation nor did Mr [redacted] contact us directlyReacting, Forest River has contacted both Mr [redacted] and his dealer and have provided assistance as he requests Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Meanwhile it turned out to be an issue at the dealership and not with Forrest RiverForrest River solved the problem immediatelyThank you

Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @forestriverinc.com To Whom it may Concern, We are in the early stages of having this unit picked up and returned to the Sabre production facility in Goshen Indiana to diagnose and perform the repairs as neededThis will be done under the Forest River warranty policy and will be done at no expense to the retail customer Forest River will get these repairs done in a timely fashion to minimize further loss of use by the retail customer Thank You OFFER: Unit will be picked up and repaired at the manufacturing facility under the Forest River warranty policyThere will be no cost to the customer for these repairs Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept that responseThe laws give the manufacturer the right to make reasonable attempts to cure the issues, but not to the extent that the time taken attempting to cure disproportionately favors the manufacturer and damages the consumerThis is the language and intent of both the express warranty and the implied warranty lawsWe are approaching the 5th month of me not being able to use the camperWhen I have used it I have experienced everything from water running in on my children in the middle of the night, our week vacation to Yellowstone canceled, lost deposits, my daughters 10th birthday trip canceled, weekend family trips to the lake canceled...but I'm still making payments, paying the taxes, and paying insurance...and I don't have a trailer I can use I understand you truly believe you can fix the unitAt this point though I have no confidence because fixes have been attempted so many times in the pastThere were multiple opportunities where the factory should have recognized that the unit had an abamount of issues and had it returned back to the factory for repairsThat should have happened last yearThat opportunity has now passed Honestly I don't believe the people at Forest River are bad people who make bad productsI just think this happens to be a bad unit and good people want to keep trying to fix itBut I am pleading with you to see the bigger picture and recognize the ongoing damage this is causing mePlease do what is right for the consumerEither replace the unit or refund my money as I've stated in past communications Final Consumer Response / [redacted] (3000, 44, 2016/04/19) */ I want this reopenedThe camper was not returned repairedOnce delivered back to my dealer we discovered that either there was new damage in the same locations or the previous damage was not repairedThe dealer removed the panel and discovered there was additional damage to the end table that was never repairedI am writing this on April 18th, and haven't been able to use our camper since June That's almost a year for those who are countingAt this point we have no estimate from the dealer on when parts will be availableThose parts were discovered damaged and ordered approximately weeks ago Final Business Response / [redacted] (4000, 55, 2016/05/04) */ Hello, I have some new people in place in the Sabre division of Forest River, including myselfI will be reaching out to the customer directly to get details on current issues and work toward resolution [redacted] W [redacted] Director of Parts, Warranty and Service Starcraft Bus, StarTrans Bus and Sabre RV, divisions of Forest River, Inc XXX-XXX-XXXX x ***

Initial Business Response / [redacted] (1000, 7, 2017/10/03) */ Forest River has made contact with Mr. [redacted] and have agreed to provide Goodwill assistance to complete the repairs to his recreational vehicle. If we can be of further assistance in the future, please feel free to contact our... office. Initial Consumer Rebuttal / [redacted] (3000, 9, 2017/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) If we can we would like to wave our decision on our response until the work on our motor home is completed . Forest River has agreed to authorize Camping World to do the repairs but the needed repair parts have not been sent as of yet . We would also like to inspect our motor home before our response. Thank You Ralph and [redacted] Final Business Response / [redacted] (4000, 11, 2017/10/06) */ As the consumer indicated, Forest River is currently assisting their servicer with the agreed upon service to resolve this complaint.

Initial Business Response / [redacted] (1000, 15, 2017/06/06) */ After review with dealership all repairs except flooring have been repaired and waiting on customer to allow date to handleWe have also reached out to customer to offer a payment for all problems Initial Consumer Rebuttal / [redacted] (3000, 17, 2017/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not offer payment to me as we lost connection during the callAfter I saw your response, I called themThey are discussing options for payment no offer has been officially made yetI am not going to approve this until I get an actual offerI have requested an additional year warranty in lieu of payment Final Business Response / [redacted] (4000, 20, 2017/06/15) */ Please review above notes, We have tried numerous attempts to reach out to customer with no return calls ? We are willing to assist all warranty concerns just need her to contact us at XXX XXX XXXX or by this email

Initial Business Response / [redacted] (1000, 8, 2016/04/01) */ Contact Name and Title: [redacted] Contact Phone: 574/XXX-XXXX Contact Email: [redacted] @forestriverinc.com Thank you for forwarding the concerns of Ms [redacted] and this opportunity to respond Forest River has been in contact with Ms [redacted] before this complaint was filedWe have sent her a document that is required by Forest River to fill out for reimbursement for repairs she elected to have done at an unauthorized Forest River service facility Once we receive the completed document, Forest River will be happy to make payment to Ms [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, Forest River did nothing to alleviate our concern with the hold harimless for required to change the formIt was inappropriate for the need (i.e., it stated on this form that the serial number would be changed and the registration would be changed) and we were not allowed notationsWe had to spend [redacted] for our attorney to review itHe ultimately have us the go ahead to sign the form in order to receive our reimbursementPlease note that we did NOT use an unauthorized service facilityThe work was approved by Forest River before it was done Final Business Response / [redacted] (4000, 12, 2016/04/12) */ To whom it may concern, Forest River did receive the signed document on Friday 04/08/It was turned it in for processing that same dayA vendor number has been assigned to Mr [redacted] and we have asked that this payment get sent overnight when availableThey should receive payment on or around Thursday, 04/14/ Thank you Final Consumer Response / [redacted] (2000, 14, 2016/04/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) On April 14,we received the reimbursement check from Forest RiverIt was sent by overnight service as offered by the companyIt was unfortunate that we had to spend [redacted] to have our attorney review exactly what we were committing to with our signature; it was that confusingWe consider the matter resolved

Initial Business Response / [redacted] (1000, 14, 2017/06/27) */ This case were the consumers recliners were denied by forest river warranty because it was determined that the damage was not caused by the manufacture since there was no indication on the dealer acceptance form at the time the dealership took possession oF the RVBY FURTHER review of this situation , Management determines as a one time good will , to replace the damaged reclinersThank you Initial Consumer Rebuttal / [redacted] (2000, 16, 2017/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you - we appreciate the consideration of the one time chair replacement

Initial Business Response / [redacted] (1000, 7, 2016/06/27) */ Thank you for the opportunity to address the customers concernsForest River has been in touch with the dealer and is working with them to make sure repairs are being made in a correct and timely mannerwe have offered to overnight any parts needed to the dealer and provide technical assistance or Authorization to make repairs under factory warrantyWe have also approved the dealer to perform a mold test when repairs are completedWe apologize to the customer and family for the inconvenience and look forward to having this repaired soon Thanks [redacted] Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not want a repaired camper it will have issues in the years to comeYou replaced a camper for a customer in Grand Island who had the same slide leak issue because you know these units are defectiveYou need to do the right thing and replace our camper or refund our moneyNo more giving us the runaround with meaningless apologies.I have been the one doing all of the phone calls between forest river and the dealer and you each blame the problem on the otherWe are in no way satisfied with your response Final Business Response / [redacted] (4000, 11, 2016/07/01) */ Forest River is more than willing to assist the dealer in making repairs to this trailerIf the dealer doesn't feel confident in making the repairs Forest River is more than willing to bring the trailer back to the plant where it was built to address any and all Factory defectsWe are sorry we are not able to honor the request for a new trailerOur position would be to offer a repair under factory warranty Thanks [redacted]

Initial Business Response / [redacted] (1000, 10, 2017/07/06) */ Good afternoon, We are sorry to hear that you are having an issue with your trailer and would be happy to investigate and see what we can do to assist youWe do not have any record of any claims being submitted for your unit since the date of manufacture; which is April 15, We do not have any record of any claims being submitted since your date of purchase either; which is January 23, If you would like to review this further and see how we can help please reach out to our Customer Service Specialist at (XXX) XXX-XXXX so we can get pictures and documentation of your concernThank you