Main Street Tavern Pizza

Initial Business Response /* (1000, 6, 2017/10/03) */
Have agreed to pick up and bring back to factory for review
Initial Consumer Rebuttal /* (2000, 8, 2017/10/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 18, 2017/10/25)...

*/
Have left another message with two different numbers to call. XXX XXX XXXX is a live phone
Final Consumer Response /* (2000, 28, 2017/11/07) */
No Forest River did take the camper out and is fixing it I don't know how you got the idea nothing was done All I told you We have to wait until the camper come back to see if they did what they said they were going to do and I told you go ahead and closed the case We are satisfy that they are fixing our camper but like I said we want to inspect the camper first
PLEASE DON'T PUT THAT WE ARE DISATISFLIED BECAUSE WE ARE NOT WE ARE VERY GLAD THEY ARE FIXING THE CAMPER I really don't know where you got we were dissatisfied .All I told you We need to inspect it first we are glad they are taking care of our problem so don't put that we are not happy.

Initial Business Response /* (1000, 5, 2016/07/08) */
Contact Name and Title: [redacted] Owner Relat
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@forestriverinc.com
Dear Revdex.com:
Thank you for your e-mail regarding our customer Mr. [redacted]. We were very sorry to hear of his...

dissatisfaction with our company.
We have been in contact with the dealer (AC Nelsen) and they have reached out to Mr. [redacted]. The contact at [redacted] is Mr. [redacted] Mr. [redacted] has arranged for the immediate repair of the LP leak and the roof air condition. Mr. [redacted] and he then made arrangements for any additional repairs to be completed this Fall after camping season.
Thank you again for giving us a chance to assist our customer!
[redacted]
Coachmen RV
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/07/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I personally talked with [redacted] on Thursday. His statement was this would be fixed immediately. [redacted] has a 45 day wait on their warranty work and are trying another alternative so his statement is incorrect. He also asked for all the things wrong with this camper here is what I sent him. At this point it needs to be fixed asap no exceptions.
Things to be fixed at time of purchase still to be completed:
Still not fixed from agreement in contract
1) 2 cabinet doors in hallway that were damaged - sent wron ones
2) Kitchen drawer that was damaged - sent wrong color
3) Trim around slide out - bunkhouse flaking off- they were not in at 30 days after purchase
4) Trim around slide out - Bedroom flaking off - they were not in at 30 days after purchase
5) Door was damaged. They replaced door but still needs design tape on outside.
Day 1 of purchase
1) Compression fitting onice maker was to big and water leaked into camper 2" water in camper
2) Heater did not work in bunkhouse - [redacted] gave me heater until it can be fixed
3) Slide out on kitchen side rubber underneath caught on slide beneath and damaged materiial underneath
Note: This was brought into [redacted] they cut the rubber to fix. Looks like a young child did it
Over Last 60 days
1) After the camper was brought back turned ac on first time it did not work. [redacted] sent out Sage RV to fix. He was out 4 times still not fixed.
From day one. Found that the wiring was wired wrong . AC was replaced, board was replaced then Coachman called and told him to check the wiring
After that was fixed the unit in front kept saying the temp was 55. Sage RV came out changed theristor that did not work. After he changed AC the roof membrane above had dent in it
I called Dometic they are telling me it is the board in the front unit. Still waitng for AC to be fixed.
2)Cabinet door sticks when opening
3) Regulater for propane blew and 3/4 of propane was released from regulater.
4) AC does not work in bunk house
5) Heater blows hard in bedroom and bathroom. Barelly any heat in living room no heat in bunk. You have to turn heat way down to sleep because it gets hot in bedroom but cold in living room
6) When heat is on cover rattles
7) Shower leaked at sliding glass door. I had to caulk myself so it would leak
8) Thin board cover under bunk fell off. I personally reglued it
9) Tape falling off walls where seems are at
10) Kitchen chair broke both legs off from moving chair. Then to be charged [redacted] for new one. Should not be charged chairs are junk
11) Trim on ceiling fell off. I fix myself
12) design tape on outside of camper falling off
13) Slides don't seal even. Was told that is how it is. Would make worse if they tried to fix.
Final Business Response /* (4000, 13, 2016/07/22) */
We have agreed to extend the warranty per the customer's request.
Final Consumer Response /* (2000, 15, 2016/07/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] and I discussed the situation and agreed that Coachman will extend the warranty through camping season next year once all of the issues are fixed and functioning properly. Since this unit is going into the dealer in the fall, I will not get to test and use until next year. I still am waiting for AC Nelsen to fix the AC unit that never worked coming out of the manufacturer. It is going on 4 weeks and they still have not completed that work as of today.

Initial Business Response /* (1000, 5, 2017/02/07) */
THIS UNIT IS COMPONENT BUILT. THEY ARE MADE TO HAVE WALLS ROOF AND FLOOR CHANGED WITHOUT ANY MAJOR PROBLEMS. WE HAVE OFFERED TO REPLACE THE BACK WALL, NOT MOVE THE LADDER AND DO ANY FIBERGLAS REPAIR. THIS IS THE CORRECT REPAIR IN THIS...

SITUATION. AFTER THE WALL CHANGE AND THE UNIT IS CHECKED OUT THOUROUGHLY IT WILL GO THRU OUR FOREST RIVER PDI BUILDING TO MAKE SURE NO ISSUES EXIST.
Initial Consumer Rebuttal /* (2000, 7, 2017/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this as your resolution, but still am not comfortable with taking delivery of this unit. I am going to save off a copy of this complaint and its resolution for future reference in the event other issues surface. it seems to me that removing the wall would put unnecessary stress in the roof and surrounding walls, creating a weak point in the unit.
Please note that, had I noticed this SNAFU at the RV show, I would have NEVER made an offer to purchase, and would have steered clear of Forest River products (which I intend to going forward).

Initial Business Response /* (1000, 5, 2016/07/22) */
Thank you for forwarding the concerns of Mr. [redacted]. Forest River disputes and disagrees with the content of the complaint. With that said, Mr. [redacted]'s registration concern was not a fault of Forest River. We have provided assistance to Mr. [redacted]...

and his dealer to correctly register the recreational vehicle for warranty activation, activate his roadside assistance, and get reimbursed for any warrantable expenses he experienced.

Thank you again for forwarding the complaint of [redacted] As previously stated we are working towards resolution of his concern with his servicer and believe the concern will soon be resolved. Mr. [redacted] is aware of the status.

Initial Business Response /* (1000, 15, 2017/02/23) */
Forest River will most certainly take care of the entry steps as this is a safety issue. I have searched through our records and have no record of contact from either [redacted] or [redacted]. Also, just a note the [redacted]'s purchased a...

recreational vehicle. Forest River Owners manual on page 3 states The Warrantor further makes no warranty with regards to any product used for commercial purposes registered to any business entity or LLC, as a permanent or full time residence or as a rental unit. This unit 4X4TSVJ23GLXXXXXX is registered in the name of [redacted] & CO LLC. As stated in the letter attached from the owners they use it for business.
Initial Consumer Rebuttal /* (3000, 21, 2017/03/15) */
Ms. [redacted],
Please read and forward the following response to Forest River, INC regarding our camper. Attached are two papers.
Thanks,
[redacted]
_______________________________________________
To Revdex.com / Forest River, Inc
From: [redacted]
Attn: [redacted] ( Revdex.com)
RE: This letter is in regards to Revdex.com/Forest River response
Forgive me for just now responding, however, since Forest River took ample amount of time, I do not feel this is an issue. For the record, In the middle of this I had to have an unexpected surgery.
Anyhow, I wanted to respond back to Forest River's response.1. FR has not contacted us to replace/repair the stairs. 2. I am very disturbed and concerned to FR response in general.
First of all, if FR looks back the camper was originally paid for and in our names ( [redacted]) however, again some more wrong information from Chilhowee RV, told us if we were going to leave in in a permanent spot in MS, we should put it in our business name ([redacted] & Co.) instead of our name. I want to reiterate, HAD we KNOWN this was not the best option especially for a warranty to be voided, WE NEVER would of done this!! THIS WAS CHILHOWEE RV SUGGESTION. WE are a first time buyer and knew very little of this. Let me also reiterate, this CAMPER IS NOT USED FOR BUSINESS OR OUR COMPANY. This camper was bought for a Hobby and for family vacations. We have it placed in MS as somewhere for myself and child to stay,swim, relax while we are in MS. My husband has a place he stays in MS. THIS camper is for recreational use only. WE have enjoyed taking it to the beach, Smoky Mts. And to family's homes.
We are willing to change the camper back to our names, which it was originally bought under. Again, I want to report that Chilhowee RV would not be a place I would recommend selling my campers at if I owned the business. I encourage FR and Revdex.com to look up the numerous complaints that CHilhowee RV have online!!!
WE love our camper and this is the first stepping stones to a bigger better camper in the further, this is our new lifestyle and we love it. What we have an issue with is the warranty being discontinued. As well as the same concerns mentioned. The stairs and BOTH recliners not working. The recliners were not working the day we bought them. We were told Chilhowee RV "fixed" the issue but really it never was. We expect after paying [redacted] for a new camper for everything to be in working order.
Again, we are requesting that FR repairs/replaces the stairs & the recliners. WE already paid to have the Awning repaired out of our pocket( $ [redacted] Again, this should be under warranty. This camper is used about every 5 weeks for 5 days until the summer when we take it to water parks. There is NO reason anything should not be in working condition. I also know that FR and other RV companies can offer certificates for camper to be repaired at other locations than where it was bought. WE are requesting this.
My husband also wanted me to mention the fact not only have we had to have repair work on the awning (reminder camper was bought in July) Chilhowee RV attempted to fix crown molding/ quarter round that was broken at time of purchase and repaired it by shooting about 20 bran nails into it that shot all the way through the trim! This has yet again came loose.
Please FR, do the right business practices as far as our camper is concerned. We have already gotten burned by Chilhowee RV and they will NEVER have our business again!
Sincerely,
[redacted]
XXX-XXX-XXXX
[redacted]
[redacted] XXXXX
Final Consumer Response /* (3000, 28, 2017/07/26) */
Filed complaint in 2/2017 & was promised repair. Forest River NEVER reached out to me or repaired items. Upon buying several items were broken
please see attached form as well
1. filed complaint in 2/2017 after several attempts at contacting manufacture/seller regarding repairs to no avail.
we were told camper that we paid IN FULL on was "not under warranty" because it is in our business name, however this camper is NOT used for business, it is personal use. The seller ( Chilhowee RV) encouraged us to put the camper in our business name. if you look at receipts from Chilhowee RV, we initially purchased via check from BOA acct for [redacted]. CHilhowee RV discussed changing this. WE as the buyers should not be responsible for the sellers encouragement.
Regardless, we were promised the stairs as a safety issue would be repaired. Forest River never got in contact with us to do so. In fact, it has only been a hassle, the run around and a nightmare.
Recently we had to spend $ [redacted] on a replacement A/C
[redacted] to repair the awning
not to mention the Stairs are faulty and the recliners do not function properly. They have not worked from purchasing, but we were told several stories of how they would be fixed.
we want reimbursement for A/C and Awning we had to pay out of pocket for.
We want stairs and recliners repaired or replaced.

The dealer put the order in for the tires on 2/23. We do not carry those tires let alone just the tires so we had to order them from the vendor, Lionshead. The requested eta according to the PA was to be on 3-13. According to her spreadsheet we have not received the tires from Lionshead to date. I...

can not give an answer as to why the tires from Lionshead to date had not arrived. Scott originally approved the replacement of the tires back on 2/19 even though the warranty expired back in 2016 we did this as goodwill for the customer.  The original purchase date for this unit was in March of 2015, and the manufacturer's warranty is for one year.

Initial Business Response /* (1000, 7, 2017/07/22) */
Thank you for contacting Forest River RV on behalf of our customer [redacted]. We are sorry to learn she had to contact the Revdex.com for a 3rd party mediator. Our record show Ms. [redacted] purchased a 2017 Wildwood travel trailer from Little...

Dealer- Little Prices in Mesa, AZ. August 12, 2016.
Our records show we have had several e-mails, some telephone conversations with Ms. [redacted] starting November 12, 2016. We have been in contact with her retail dealer also on several occasions.
Ms. [redacted]'s travel trailer at purchase came with a One Year Limited Warranty. Our retailer has submitted repair requests to us since the sale date. Her communication mentions many unanswered communications from me and Marcos [redacted] here at Forest River RV. I can only respond to some of the file notes we have.
Email responses - 11-12-16 /11-21-16/ 12-5-16 /12-16-16/ 6-30-17/7-7-17
Phone calls - 11-22-16/12-16-16/ 1-17-17/1-18-17
Our conversations via e-mail and telephone calls show a few comments that clearly can stall further communications -"please contact me via e-mail - I'm a class room school teacher, after hours I have to attend child functions" . On 1-17-17 I placed a telephone call after hours at 6:00 P.M. - was told I'm in process of buying a car, I will follow-up with you tomorrow.
The recent repairs reported by Ms. [redacted] on the refrigerator and cabinet were also reported by her retailing dealer. We responded to our retailer within the terms of the Limited Warranty for repairs. All products with an assembly line process have product upgrades and enhancement that have to be performed later in ownership. This would be the case on the recent repair reported.
The request for a returned deposit payment is not warranted at this time. We also stand ready to assist the retailing dealer Little Dealer - Little Prices on any repairs at this time. Forest River RV is willing to look at the repair history after the current repairs are completed and be open to looking at adding some additional warranty coverage. This will give some assurance her travel trailer is performing to the standards as intended.
[redacted]
Service Manager
Forest River RV - California Division
Initial Consumer Rebuttal /* (3000, 9, 2017/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You mention your attempts to contact me. However, you leave out all that went on in between. I have numerous emails that I sent that went unanswered for long periods, I have apologies from Mr [redacted] for not being present to our needs. I have photos galore that I have sent to you guys at Forest River from the start of purchasing this trailer. One of the complaints is not about a cabinet, so Im really not sure what that means?
Ive sent pictures of the walls tearing at the seams from the start of owning the trailer. As for the upgrades and enhancements you mention, this was the FIRST TIME the fridge was used. (The bible the dealer puts in it is still there)
Upgrades and enhancements tend to apply to things that have been used or are a little older..
We have water stained wood under the bunk area/bench for table and under the sink from numerous leaks. This warranty expires in basically 3 weeks! And no I can't get the trailer to the dealer for stained wood repair prior to the warranty expiring bc its 3 hours away at a storage facility near where we will be using it in September.
You mentioned in an email to me on both 6/30 and july 7th that after current repairs were made you would look at our file and figure if extending warranty was an option. Repairs were completed by 7/7. You do realize it's now 7/24 and I still have not heard back from that email and you wonder why I had to resort to a 3rd party mediator? You said on 7/7 by email that you make the decisions on warranty extension and need to look at file. Repairs were complete, You could have looked at file that day or the next and responded. You didn't.
You also fail to mention that the reason for your call after hours on 1/17 was most likely due to a message I sent to forest river corporate via the website on 1/16 bc I had not heard from anyone via phone since right before Thanksgiving when Mr [redacted] originally called (and more issues and leaks had happened since) On 1/18 I emailed with times and days to call and I received nothing in response. I had to email yet again to ask, why haven't I heard from anyone and finally on FEBRUARY 27th I received the "sorry we haven't been present email." You claim to have called 12/16 but I informed you guys you were calling a different number not the one used on 11/22.
Please, do not try to make it look like you communicated and I failed to respond. Yes I am a teacher and in a classroom all day. Yes I do take my own child to activities in the afternoon but I have many emails stating numerous dates and times that would work best for YOU or Mr [redacted] to call. You didn't.
I feel I was purposely put on hold for long periods bc sooner or later that one yr would be up and I wouldn't be your issue anymore. My very long email on June 25, 2017 about the fridge issue mentions my hopes for an alternative solution to legal action. I asked it we could all work together for a solution.
Mr [redacted], you chose to ignore those statements and basically said contact the dealer. Again, you wonder why I contacted a 3rd party mediator. I was trying to solve issues without a letter of demand followed by small claims court, so to start, Ive turned to Revdex.com.
You say again today, you have to look at file. You said that a month ago. You have not given us a definitive resolution to our issues/complaints in this response. So no, I do not accept your response at this time.
This Revdex.com complaint was received by forest river on 7/10 and you delayed response to the latest possible moment.
Please note some pics have been attached which you should have on file as I took them from emails I've sent. My pictures are dated beginning 9/2016 when my communication with the dealer first began... in November we started chatting when more and more issues began or werent being handled by dealer properly... I can attach emails as well if you think you don't have certain communications.
This trailer is manufactured poorly. I have more pics if necessary.
*The pics of the wood show damage from the leaking tank under bunks compared to the other side of bench where there werent leaks.
*the pics of wall tearing at seams
*other pics are from water leaking. I also have more from other areas such as water connection, and toilet.
In closing, there is no definitve answer or resolution from Forest River regarding our complaint, just a "we can look into"
Final Business Response /* (4000, 11, 2017/08/03) */
This communication is in response to the Ms. [redacted] follow-up communication dated 7-24-17 to the Revdex.com. I have reviewed the response and reviewed all e-mails, photos, system notes. At this time I will agree the she said - he said is old business. We do have all photos sent via e-mail that were attached to latest Revdex.com communication. One point I would like to clarify is the Revdex.com complaint on file has been filed with our Indiana office it is being forwarded to me. I will cut to the case on all matters below.
We have warranty records from dealer on claim filed dated 11-7-16 - Gravity water fill - 12-14-16 - City water connection - 7-7-17 - Cabinet at refrigerator getting hot. The three issues have been completed and submitted to us by the servicing dealer - Little Dealer - Little Prices. The recent photos and the photos on file show some wood related items stained damaged- etc. To date the dealer has not submitted to us for any repairs to any wood related items. The above repairs as reviewed do not justify a warranty extension. Extended warranties are usually offered at the purchase point by most dealer, they range from 3 yr., 5yr, and 7yr. Not sure if a warranty was offered at time of sale. Not sure on the communications Ms. [redacted] has with her dealer on performing any repairs to the wooden related items. We do not have these records. If they were submitted dealer prior or on the last service visit in July 2017, we were not notified within our warranty system.
At this time, the unresolved warranty concerns will be granted as warranty repairs - subject to inspection by Forest River RV. We will also include any past repairs we have on record, we have three to date. We ask that Ms. [redacted] work with Forest River RV to set an appointment with us for factory repairs. We will pay for round trip transportation to and from her dealer to our factory. We will inspect the unresolved concerns, repair, replace with factory parts at no charge any items considered warranty. Forest River RV will extend the warranty for repairs performed prior and up to the completion date of our factory repair date. This warranty will be for a period 6 months. (will be in writing) Some items on the [redacted] travel trailer are covered for 2 years by various suppliers, i.e. - refrigerator, water heater, furnace, air conditioner - etc.
As I mentioned in prior communications the return of the down payment and approval of the return of her purchased Wildwood travel trailer has been declined. As noted in July 24 communication by Ms. [redacted] she mentions seeking assistance further, this her right to pursue. We stand ready to coordinate with Ms. [redacted] on factory repairs when she calls on us. We await the response from the Revdex.com, or Ms. [redacted] directly.
[redacted]
Forest River RV

Initial Business Response /* (1000, 5, 2015/09/15) */
Contact Name and Title: pat [redacted]
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@FORESTRIVERINC.COM
We are sorry for problems and just point out that the a/c are not produced by Forest River but a component installed and Dometic has...

had recall on these a/c's do to problems unaware to us at time of production. As for additional items without better information as to time and dates as well as statement of living in full time we will allow a 6 month extension of warranty
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If Forest River is willing to give us an additional 6 months on the warranty we need at least 9 months. We have already live in our destination home since may o5 2014, that would be 17 months so one additional month will not really help. All the problems have taken this long to resolve. I would like a little longer seeing that it seems we only have a few days when and something else goes wrong. My husband and I are disabled seniors and we are not rough on our home. We take care of our home with gentle loving care. We have no children or pets with us, so our destination home is not being abused. Things just fall apart. Just for an example, our outside light over the sliding door had to be completely replace. Two days ago it went out again. Sliding mirrored door on closet is still not working right-It Drags. Our air conditions were replaced after 13 months of use and problems. We no longer have a problems with them, so that WAS taken care of by Dometic. Your offer of an addition 6 months warranty would only bring us to Oct 5, I do appreciate that offer but that would only bring us to about 2 weeks away from today. I don't like having to ask for this but our problems over the 17 months that we have had this have been MANY. The other question is, Will Camper Clinic Rockport, be notified of the extra time given on the warranty? They are so sick of hearing from us with all of our problems. We bought our Salem Villa from them and they have done ALL the repairs, many after a 2 to 3 week waiting period for the repairs, if not longer. This is one of your dealership to sell your product. The delays on repairs have caused us much distress and the length of time it has taken to repair something has taken away time on our warranty time. If Camper Clinic been more prompt with their repairs we would not be looking at 17 months with something wrong. We DO love our home, we just wish things would stop falling apart. To the human eye, this destination home is beautiful. I thank you for your reply and will be waiting for the next one to follow.
Final Business Response /* (4000, 9, 2015/09/28) */
Contact Name and Title: pat [redacted] gm warranty
we will extend warranty thru May of 2016
OFFER:
Final Consumer Response /* (2000, 11, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I thank you for that extension on our warranty. Repairs will now be difficult because Camper Clinic Rockport TX has severed any ties to us. They say they have gone above and beyond with the repairs. They have told us to find someone else to do the work. Our problem there is no one around will do the work unless we pay to have the work done first and then we turn it in to Forest River. Being on a limit income (SS) that makes it a little difficult. Thank you again for the extension.

We
are sorry for any issues that the customer has had on their 2017 Coachmen
Catalina 333BHTSCKLE
with the VIN number of [redacted].Please
be advised that we have been in communication with [redacted] (selling dealer).
Rest assured
that Coachmen RV and the selling dealer do stand behind...

the unit 100% with a
manufacturer's warranty. This document is to establish and verify that the 1
yearmanufacturer's
warranty on the above mentioned unit is in full effect and will not expire
until 3/29/2018. All warranty work that has been identified by
the dealer by 3/29/2018 will be honored until the repairs are
completed even if it takes making the repairs after the warranty expiration date.Based on reading the
customer's letter and the information in the unit file it appears that thewater leak has been repaired however it is still a
concern to the customer. As long as the unit was
maintained since its last visit to the [redacted], Coachmen Catalina will be
agreeable to paying for a certified
outside source to do an air quality test inside the unit. We do request that the customer contact [redacted] Service department
and establish an appointment date for the customer to drop the unit off
for repairs and to have the air quality test completed.

Initial Business Response /* (1000, 7, 2015/08/03) */
Contact Name and Title: Mike [redacted]
Contact Phone: XXX-XXX-XXXX
This complaint was forwarded to the GM of the Work and Play Division. He indicates that a road side repair service was contacted to repair the issue with the lights and brakes. The...

selling dealer has/is reviewing the other concerns to remedy. Some items of complaint are due to a lack of understanding of the product while others are the nature of the product. Those that were indeed in need of service received same from the selling dealer.
It is our belief, at this time, that all items of concern have been corrected or explained to Mr. [redacted]. The GM has also indicated that 2 monthly payments are to be reimbursed for the inconvenience.
Thank you for the opportunity to respond to Mr. [redacted] concerns voiced in the complaint.
OFFER:
Initial Consumer Rebuttal /* (3000, 9, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I picked up this camper from the Dealer ([redacted] on 31Jul2015, there were several items that were not repaired.
Even though I have an email from the dealer stating all was repaired.
I had sent an email to the Dealer asking them to address each individual problem; was each one fixed and how it was each one fixed. The Dealer refused to send this in writing. The Dealer has refused to send several things in writing of statements they made.
I have a list of issues that I discussed today with Forest River's Warranty Manager. I called Monday and left a message at Forest River's Warranty Manager.
Below will be a list with the problems that were not fixed.
I will not be using this Dealer for any future repairs. The Dealer and their workers treated us very disrespectfully through this process and when we were there to pick up the unit and pointed out several issues that were not fixed.
Forest River, you should have checked to see if there were still any more issues before you posted this response in the Revdex.com.
Furthermore, I do not appreciate the RUDE reply stating "Some items of complaint are due to a lack of understanding of the product while others are the nature of the product".
What exactly is my lack of understanding of the product of the list of warranty items that were listed as problems?
What exactly is the nature of the product of the list of warranty items that were listed as problems?
I had problems with this unit since day one of the first time we used it.
We have owned this unit just over 3 months. We have not been able us use it for 2 months for these warranty issues.
This camper went to the Forest River's Factory for the first warranty repairs. Why don't you address why either the repairs were not done correctly or not even done at all.
All Forest River repairs and problems cased while in the care of Forest River had to be sent to a Dealer to be fixed. Maybe it is your "lack of understanding of the product".
Forest River needs to give us a full 100% refund of this Camper. It is time for you to own up to the problem and do the right thing. We have an independent truck and trailer repair service place that has done warranty work on Forest River Campers with the same problem as our camper is having. They stated that the frame repair would not fix the problem. We also have an independent Camper repair technician that Forest River sent; he stated on his paperwork that the trim and walls were bulging around the sliding doors.
It is only the Dealer that said this is normal. I do not see how it is normal; it happened three times for the trim, and twice for the rest of the issues. This is with only 3 small camping trips for 3 separate weekends. After that is was 2 months of warranty work. And the second time it happened was during the delivery of the Camper from Forest River factory.
The Dealer only wanted to get paid for warranty work and not admit that there is a major problem with this Camper.
We drove up to Greer, SC to pick up our camper from the Dealer from the warranty work on 31Jul2015.
I sent an email to The Dealer asking her to send me an email stating each individual item is repaired and what repair was done for each item.
I did not get a response. She has refused to send other emails also.
The Dealer said that they were going to order new trim and wall board for the cargo side of the sliding doors. She would not send an email stating this. They never replaced these; they only stapled the trim. This looks terrible with all the times it has been stapled for repairs; 3 separate times. The wall board is still bulging out. The Dealer stated this is because the factory probably cut the wall board too big. But the Dealer did not repair this.
The LED light on the awning are still bent up in places. The Dealer said "they put a screw in the worst part, but that was not the proper way of repairing". They said the track for the LED lights are deformed and they would have to replace the entire awning to fix this and they were not going to do that.
They refused to write this in their report of what they said.
The Same 6 cabinet doors that come open easily were not fixed during our walk through, even though they said in an email that all items were fixed. They did some adjustments on these doors and said that some magnets are stronger than others and they did not have the resources to fix these weak magnets with stronger magnets.
The Dealer said they cleaned, sanded, and painted all rust areas on the frame; I pointed out many different rust spots that still existed. They took a spray can and did not clean off the rust and just painted these. There still are many rust spots over the entire frame. And where they painted over the rust spots are not the correct way of repairing. All rust spots needed to be cleaned and sanded off before painted. A primer paint then needed to be used. An outdoor paint for Frames then needed to be used.
The original painted frame from the Factory is very thin. The Dealer spot painting is very thin. The warranty manager emailed the Dealer and told them the entire frame needed painted. When I asked the Dealer and her Shop manager about being contacted from Forest River about painting the entire frame, the stated that Forest River did not contact them. The Dealer then stated they do not have the facilities to paint the entire frame properly. The warranty manager from Forest River confirmed with me that he did contact the Dealer about painting the entire frame.
The entire frame needs to be cleaned, sanded, and then correctly painted. This is a brand new unit.
The Dealer had stated and emailed that they ordered a new remote for the Bathroom fan and it is repaired. The bathroom fan will not come on. The Dealer said they did not replace the Remote for the Bathroom fan.
This remote still needs to be replaced with the correct black remote that originally came with the fan.
Cabinet next to the refrigerator was broken. The Dealer had stated that they were going to replace this broken trim. The Dealer only stapled it.
There still is a deep scratch on the door side 3/4 toward the back. This was in the original complaint about scratches on the side. The Dealer emailed that all was repaired. This scratch was not repaired.
While the Dealer was adjusting the Blue Ox, one worker rudely stated that they should not adjust the Blue Ox because they would be liable. He stated that I should be the one adjusting it because when it fails that I would be the one responsible.
The paint on the front of the trailer has several paint cracks and spots that need repainted.
The wire going to the switch that controls the front jack is sparking when used. It is poorly taped.
The latch above the ball on the trailer tongue is not working properly. Looks like a side pin has come out.
The Dealer tried to get me to sign a paper for the work that I would be responsible for paying for the work of $2341.00. I stated I would not sign this and all the problems are still not fixed.
I stated that I would not be bringing my unit back to the Dealer for any repairs because of the way I was rudely treated, they would not send me many things in writing, and they did not fix all of the problems they said that they fixed. They also would not admit that since all these problems were fixed at the Factory, then when delivered from the factory in Indiana back to SC to us with the camper empty, the camper still had frame and stapling issues because all these problems happened again.
The Dealer had stated they would buy this camper back and give us all the money back and go toward a new AMP 395. What they were trying to hide was the fact they were trying to sell the new Camper for approximately $82,000.00 and I could get the same Camper with more features at another Dealer for approximately $65,000.00. This shows how shady the Dealer is with trying to hide the inflated price. When I stated the other price to them and said if you will not sell the new Camper at the competitor's price, I will go and get it from them. Then after this, they said they would not just buy it back and they would not agree to the fair market price.
Because of these 3 warranty trips to the Dealer and warranty trip to the factory, we feel that we should be reimbursed the .575 cents per mile for 285 miles round trip to the Dealer; 3 times for the truck and 2 times for the camper. The 1st trip, we took the camper and brought it back the same day. The 2nd trip, we took and left the camper. The 3rd trip, we went and picked up the camper.
And we should get reimbursed the .575 cents per mile for 1640 miles round trip to the Forest River factory for the warranty work that was either done very poorly or not done at all. All of these trips put unnecessary wear and tear on my truck and this camper.
Final Consumer Response /* (3000, 15, 2015/08/20) */
I responded to the Revdex.com on Aug, 5, 2015.
I sent emails to Forest River in Aug XXXX: Xth, 11th, 14th, and 17th
Forest River finally called me back on Aug 17, 2015.
Forest River is wanting to send my camper back to be repaired under warranty for the third time within a 3 month period to fix some of the same issues, including the trailer frame that the first and second warranty repairs were supposed to fix.
Forest River will not acknowledge the Lemon Law on this camper and respond in email or writing. The camper has been out of service and in the position of either Forest River Manufacture or the Forest River Dealer for over 30 days. This alone categorizes it under the Lemon Law.
Forest River wants to do a third warranty repair on the same items as the first and second warranty repair. Three repairs categorizes it under the Lemon Law.
The Lemon Law states that the consumer shall get a full refund of the product.
There is a new issue on the outside front paint that is cracking. The latch above the ball on the trailer tongue is not working properly. Looks like a side pin has come out.
Issues that still exist from the first and second warranty repair:
The Trailer frame that was repaired with rusted metal is still causing the wall to bend around the inside sliding glass door, even though this was repaired on the first and second warranty repair.
There is rust spots over the entire frame. Some rust spots were just painted over instead of properly sanding, cleaning and then painting.
The LED awing lights are still bent.
The remote to the bathroom exhaust fan is still broken.
The cabinet alone the refrigerator was noted as broken, but was only stapled instead of replaced.
The top cover for the bathroom exhaust fan stays open letting rain in. This should never be open because there are open slots for the air movement.
The wire going to the switch that controls the front jack is sparking when used and is poorly taped.

Initial Business Response /* (1000, 5, 2016/11/23) */
Thank you for forwarding the concerns of [redacted] and this opportunity to respond. Forest River contacted Mrs. [redacted] and are currently working with her to resolve her concerns.
Initial Consumer Rebuttal /* (3000, 7, 2016/11/23)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
They did contact me but they did not offer a viable solution. I did explain to them that the mold and mildew is a serious issue. I left a message for [redacted] at Forrest River yesterday. Explaining the bedding replacement, windows being replaced, the bunk over the cab needs to be removed and replaced, all the wood is not coated, and we would like pictures of the upper bunk when they replace it, and they offered professional cleaning of the RV. All of the above listed items will provide us with a level of comfort that they have attempted to remove the mold and mildew.
Final Consumer Response /* (3000, 17, 2016/12/14) */
Ms. [redacted]
I do not understand how or why this case was closed. Please show me in their response where they stated they have done anything, or where they stated what they are going to do? I thought the purpose of the Revdex.com is to help consumers. I would like this reopen and I would like to see the Revdex.com get a response stating what they are going to do and when. They have my RV, and they still have it.
Sincerely, [redacted]
Final Business Response /* (4000, 20, 2016/12/22) */
Thank you for the opportunity to respond to the concern of Mrs. [redacted]. Forest River has communicated directly with Mrs. [redacted], and her selling dealer to come to a resolution in taking care of her service concerns. We will continue to communicate with Mrs. [redacted] throughout this process. If you have any questions, please feel free to contact our office.
Thank you,
[redacted]
Forest River Inc.

Initial Business Response /* (1000, 6, 2017/07/07) */
Thank you for forwarding Forest River the complaint filed by Mr. [redacted]. As all always customer satisfaction with our product is a priority to Forest River. We believe we are not far from resolving this matter.
After Mr. [redacted] contacted...

Forest River expressing he believed the RV to have serious safety concerns, Forest River immediately reacting had the recreational vehicle delivered to our service facilities to inspect and address his concerns. At time of delivery no adverse conditions were relayed to Forest River by the transporter. We immediately had a 3rd party test the air in the RV and no adverse conditions were found. Forest River did locate a minor leak at the exterior mirror and resolved the concern. Forest River has also repaired the minor damage found from the leak at the floor area around the mirror area. Currently we are waiting for a VOC test to be performed. Considering we build to Carb phase 2 compliance, we do not anticipate any adverse conditions relating to elevated VOCs. As promised a full report will be supplied to Mr. [redacted]. We are almost complete with our thorough and accurate service and Mr. [redacted] will be able to resume utilizing his recreational vehicle for its intended purposes.

Initial Business Response /* (1000, 7, 2017/07/12) */
Thank you for forwarding the concerns of [redacted]. We have contacted Mr. [redacted] and advised him that Forest River would not participate in the cost his roof replacement since the issue was not due to the manufacturing of the...

recreational vehicle but rather damage that was done to the roof while he was parking the RV. Forest River explained that even with the repairs being done by a dealer that sells our product this was not a repair that was covered under our warranty. The roof concerns were covered under his insurance policy and therefore the current concern should be between the customer, his insurance company and the dealer who performed the repairs to his roof.
If we can be of further assistance in the future please contact our office
Initial Consumer Rebuttal /* (3000, 9, 2017/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The repairs were performed by a certified warranty center, therefore the 2nd repair should have been covered under warranty.
Final Business Response /* (4000, 11, 2017/07/18) */
Thank you for again forwarding Mr. [redacted] complaint. It is truly unfortunate he has experienced this concern. As we expressed in our telephone conversation with Mr. [redacted], the concern he has developed is not attributable to Forest River workmanship or materials. The warranty Mr. [redacted] accepted at time of purchase is inclusive of our workmanship and materials. His complaint should be directed to the party that he contracted.

Initial Business Response /* (1000, 8, 2016/09/07) */
Contact Name and Title: [redacted] gm warranty
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@forestriverinc.com
Forest River has no claims or knowledge of issues. We our willing to transport back to factory and repair within 30 days...

of retail acceptance. Please have them contact [redacted] at XXX XXX XXXX to finalize.

Initial Business Response /* (1000, 5, 2016/08/16) */
Thank you for forwarding the complaint Mr. [redacted] has communicated. After review, we do not find any truth in the allegation nor did Mr. [redacted] contact us directly. Reacting, Forest River has contacted both Mr. [redacted] and his...

dealer and have provided assistance as he requests.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Meanwhile it turned out to be an issue at the dealership and not with Forrest River. Forrest River solved the problem immediately. Thank you.

Initial Business Response /* (1000, 7, 2016/09/22) */
Contact Name and Title: [redacted]
Contact Phone: 574/XXX-XXXX
Contact Email: [redacted]@forestriverinc.com
Thank you for forwarding the concerns of [redacted] and this opportunity to respond. Forest River contacted Ms. [redacted] and was able to...

work out a mutually accepted solution.
Initial Consumer Rebuttal /* (3000, 9, 2016/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not tell me anything. I want the agreement put in writing. Based on my prior experience with Forest River they are not a company to trust.
Final Consumer Response /* (2000, 12, 2016/09/29) */
I received a phone call from [redacted] Forest River. We have agreed Forest River will send us a new captain chair, passenger chair, sofa, recliner and dinette. They have also agreed to assist in the cost of installation.

Initial Business Response /* (1000, 7, 2015/06/15) */
Contact Name and Title: Dan E[redacted]
Contact Phone: 574/XXX-XXXX
Contact Email: [redacted]@forestriverinc.com
Thank you for forwarding the concerns of Mr. [redacted]. Upon review Forest River immediately contacted his local servicing agent and Mr....

[redacted] to provide any assistance we are able, At this time the servicer does not need any assistance from Forest River and has the RV in their service shop. We will continue to monitor this complaint until resolved.
OFFER:
Initial Consumer Rebuttal /* (3000, 9, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted by Terry of Forest River. The only thing they have done is to approve warranty items and to ship any parts as soon as they received the request. They will not consider a buy back and feel that my unit, which needs 3 slides to be completely removed among other things, is totally an acceptable product. I am being told that it will be at least 2 more weeks to repair my camper. I explained that the estimated month that I will be without a camper is my wife's 30 day vacation. I have already paid for a waterfront site but they will not consider a buy back/ exchange, and they also will not provide a rental. I offered to provide the transportation of the nit to be returned and to pick up the replacement unit. I feel that a replacement is justified in this instance. Forest River remains comfortable in selling a less than reliable product that when it causes a family to miss their vacation, the reason for the purchase, they are unsimpathetic and will not go out of their way to rectify a problem that they caused. Hardly a product that Warren Buffett and Berkshire Hathaway would want to be associated with. All I have requested is a new camper. This is what I paid for. Now I have a used, heavily repaired trailer and a wasted month of vacation and the money for the site.guess what brand of camper I, or all the people in the campground who keep asking what happened to your camper, will never buy again? So much for doing the right thing. Customer service is at the bottpm of Forest River's priority list, right next to customer satisfaction and quality control. Must be profit at all costs is at the top. I still remain a very dissatisfied customer. To date, Forest River has done nothing but make a few phone calls to give the appearance of fixing the issue. They could have either replaced the unit or fixed it at the factory but have chosen to do neither.
[redacted]
Final Business Response /* (4030, 12, 2015/06/26) */
Forest River has checked up on Mr. [redacted]'s servicing agent daily to assist with service and parts. We have also continued to update Mr. [redacted] through the process even though he has been verbally abusive in the conversations. Forest River has not declined warranty nor have we been argumentative towards the concerns Mr. [redacted] has relayed. The service center he is using is currently performing service and resolving Mr. [redacted]'s warrantable concerns.
OFFER:

Initial Business Response /* (1000, 7, 2015/07/01) */
Contact Name and Title: Pat [redacted] gm warranty
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@forestriverinc.com
We have offered as goodwill to repair as unit is out of warranty for more than a year and only ask for them to bring unit...

to us as per warranty at time of purchase states must be brought back to selling dealer. We can repair within week if approved
OFFER:
Initial Consumer Rebuttal /* (3000, 9, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
During our conversation you spoke of covering one trip of expenses after being quite rude. While speaking with Wayne there was no notes written about this or when it would be fixed. I will say that my family will not be purchasing another Forest River Product out of the fear that your factory may forget another key component of the structure stability! It is absolutely ridiculous that it is somehow my problem and expense that your company doesn't inspect there finished products. We are a working family that doesn't get to take off and camp every weekend so we are suppose to pay because it took 2 years and 8 weekends of camping to find the problem is completely absurd! Lesson learned, I will definitely be checking the Revdex.com prior to another purchase like this because your complaints on here would of saved me $28,000.00!!!

Initial Business Response /* (1000, 7, 2016/06/27) */
Thank you for the opportunity to address the customers concerns. Forest River has been in touch with the dealer and is working with them to make sure repairs are being made in a correct and timely manner. we have offered to overnight any parts...

needed to the dealer and provide technical assistance or Authorization to make repairs under factory warranty. We have also approved the dealer to perform a mold test when repairs are completed. We apologize to the customer and family for the inconvenience and look forward to having this repaired soon
Thanks
[redacted]
Initial Consumer Rebuttal /* (3000, 9, 2016/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not want a repaired 2017 camper it will have issues in the years to come. You replaced a camper for a customer in Grand Island who had the same slide leak issue because you know these units are defective. You need to do the right thing and replace our camper or refund our money. No more giving us the runaround with meaningless apologies.I have been the one doing all of the phone calls between forest river and the dealer and you each blame the problem on the other. We are in no way satisfied with your response.
Final Business Response /* (4000, 11, 2016/07/01) */
Forest River is more than willing to assist the dealer in making repairs to this trailer. If the dealer doesn't feel confident in making the repairs Forest River is more than willing to bring the trailer back to the plant where it was built to address any and all Factory defects. We are sorry we are not able to honor the request for a new trailer. Our position would be to offer a repair under factory warranty.
Thanks
[redacted]