Main Street Tavern Pizza

Initial Business Response /* (1000, 7, 2017/06/13) */
The reason for this denial is because there were pictures that were sent to us by the dealer and some of the pictures showed holes in the roof membrane where there are zero fasteners that could possibly cause any holes in the roof material. If...

something rubbed against the material and caused these holes that is something beyond the manufactures control and would not be considered a flaw in the material or the manufacturing process. That is the reason we denied this roof replacement under warranty.

Initial Business Response /* (1000, 7, 2016/06/27) */
Thank you for the opportunity to address the customers concerns. Forest River has been in touch with the dealer and is working with them to make sure repairs are being made in a correct and timely manner. we have offered to overnight any parts...

needed to the dealer and provide technical assistance or Authorization to make repairs under factory warranty. We have also approved the dealer to perform a mold test when repairs are completed. We apologize to the customer and family for the inconvenience and look forward to having this repaired soon
Thanks
[redacted]
Initial Consumer Rebuttal /* (3000, 9, 2016/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not want a repaired 2017 camper it will have issues in the years to come. You replaced a camper for a customer in Grand Island who had the same slide leak issue because you know these units are defective. You need to do the right thing and replace our camper or refund our money. No more giving us the runaround with meaningless apologies.I have been the one doing all of the phone calls between forest river and the dealer and you each blame the problem on the other. We are in no way satisfied with your response.
Final Business Response /* (4000, 11, 2016/07/01) */
Forest River is more than willing to assist the dealer in making repairs to this trailer. If the dealer doesn't feel confident in making the repairs Forest River is more than willing to bring the trailer back to the plant where it was built to address any and all Factory defects. We are sorry we are not able to honor the request for a new trailer. Our position would be to offer a repair under factory warranty.
Thanks
[redacted]

Initial Business Response /* (1000, 7, 2015/06/15) */
Contact Name and Title: Dan E[redacted]
Contact Phone: 574/XXX-XXXX
Contact Email: [redacted]@forestriverinc.com
Thank you for forwarding the concerns of Mr. [redacted]. Upon review Forest River immediately contacted his local servicing agent and Mr....

[redacted] to provide any assistance we are able, At this time the servicer does not need any assistance from Forest River and has the RV in their service shop. We will continue to monitor this complaint until resolved.
OFFER:
Initial Consumer Rebuttal /* (3000, 9, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted by Terry of Forest River. The only thing they have done is to approve warranty items and to ship any parts as soon as they received the request. They will not consider a buy back and feel that my unit, which needs 3 slides to be completely removed among other things, is totally an acceptable product. I am being told that it will be at least 2 more weeks to repair my camper. I explained that the estimated month that I will be without a camper is my wife's 30 day vacation. I have already paid for a waterfront site but they will not consider a buy back/ exchange, and they also will not provide a rental. I offered to provide the transportation of the nit to be returned and to pick up the replacement unit. I feel that a replacement is justified in this instance. Forest River remains comfortable in selling a less than reliable product that when it causes a family to miss their vacation, the reason for the purchase, they are unsimpathetic and will not go out of their way to rectify a problem that they caused. Hardly a product that Warren Buffett and Berkshire Hathaway would want to be associated with. All I have requested is a new camper. This is what I paid for. Now I have a used, heavily repaired trailer and a wasted month of vacation and the money for the site.guess what brand of camper I, or all the people in the campground who keep asking what happened to your camper, will never buy again? So much for doing the right thing. Customer service is at the bottpm of Forest River's priority list, right next to customer satisfaction and quality control. Must be profit at all costs is at the top. I still remain a very dissatisfied customer. To date, Forest River has done nothing but make a few phone calls to give the appearance of fixing the issue. They could have either replaced the unit or fixed it at the factory but have chosen to do neither.
[redacted]
Final Business Response /* (4030, 12, 2015/06/26) */
Forest River has checked up on Mr. [redacted]'s servicing agent daily to assist with service and parts. We have also continued to update Mr. [redacted] through the process even though he has been verbally abusive in the conversations. Forest River has not declined warranty nor have we been argumentative towards the concerns Mr. [redacted] has relayed. The service center he is using is currently performing service and resolving Mr. [redacted]'s warrantable concerns.
OFFER:

Initial Business Response /* (1000, 6, 2017/09/22) */
Thank you for forwarding the response of [redacted] and this opportunity to respond. The Customer is happy that we contacted them in response to their letter. Forest River has reassured them that we stand behind our product and will do what...

we need to in order to resolve their concerns. They will be home sometime next week around the 25th or 26th. Our customer service representative left them a voicemail yesterday for an updated date. Once they get home they stated that they do not need the RV until the end of November but their Home owners association will only allow them to leave the RV outside their home for 2 days. When they call back we will also ask for pictures of the refrigerator and other concerns to assist in the repairs. [redacted] at J&L RV & repair is willing to take the unit and work it in to complete the needed repairs. They are only 350 miles away from Fontana, CA. We will continue to work with him toward resolution at that time and feel we are moving towards gaining his confidence back in the product. Please contact our office if we can be of further assistance.
Initial Consumer Rebuttal /* (3000, 10, 2017/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although this is not what we ultimately hoped for (we wanted to be out of this particular RV, either by receiving our monies back or by being placed in another RV due to the excessive amount of major items going bad and being a danger in the first two weeks) we are agreeing to see at this time if this unit can be fixed to an "as new" and "safe" motor coach. The flooding of the coach and wiring system including electrical wires having sat in large amounts of water throughout the night, fire in fridge and we have now (since reporting this originally) have learned the factory did not install the slide operation correctly and was "inevitably" going to fail and break (words of the repair shop) in which it did on our trip home from Tennessee to Arizona. This was a very dangerous situation we were put in as we were driving down the interstate in the middle of nowhere and now has come apart and caused the slide operation to not work. It is beyond repair and must be replaced with a new one. Besides the major life threatening defects that have occurred, we have a list of over a dozen cosmetic abnormalities as well.
We would like this to remain open until we are able to test the unit and make sure it is safe to be in.
We were very happy with the quick response from [redacted] the service manager of Forest River. After days and days of trying to get some assistance in our urgency for help and safety (from the camping world where we bought it, to the factory that manufactured it) it was not until we alerted the Revdex.com that we received any recognition. Thank you for your fast response Revdex.com and for [redacted] getting ahold of us. As of now we have spoke to [redacted] and he has told us someone will be at our house on September 27th to pick up our Forester by Forest River 3051sf and drive it 350 miles away to an RV repair shop they trust in Fontana CA. Then to return it to us. We have a prearranged trip planned in the RV, leaving November 20th for the Holiday. We will report back our finding and hopefully a positive response. But we do not want to close this till we know it has been taken care of.
Sincerely,
[redacted]
Final Business Response /* (4000, 12, 2017/09/25) */
Thank you. As the consumer has indicated, we have developed a service solution for them and will continue to work with them until we have gained their satisfaction.

Initial Business Response /* (1000, 9, 2015/09/14) */
Contact Name and Title: Pat [redacted]
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@forestriverinc.com
We have approved a firm to allow on sight repairs and any inspection needed to verify warranty concerns. We will also offer to bring...

back at off season to plant and repair all items of warranty by way of 3rd party inspection and mold testing as to repair to new like condition along with warranty coverage on all items repaired. We will do this all at no cost to retail.
OFFER:
Initial Consumer Rebuttal /* (3000, 11, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are willing to accept some terms of your offer. We would like our camper to be fixed at the dealer in Greencastle, Pa. We want the bedroom wall to be pulled off and inspected for water damage and mold. Anything that has mold on we want replaced. Including any of the leaks that were found and to be found. We want a new portable water fill cap and a hose to be put in from the tank. We want the floor checked out where the water has been coming in and all the damaged electrical connections replaced. We want the window replaced and the floor and carpet to be inspected where it was leaking. We want the roof to be resealed. We want a bumper to bumper extended warranty for next 3 years. We would also like financial reimbursement if we are to keep this camper for-
~Fuel, wear and tear on my vehicle for 3 times to shop from home 132 miles- $200
~Fuel, wear and tear on vehicle from permanent site-164 miles-$250
~5 days off work: transporting camper to dealer, sealing roof and hole temporarily, take pictures of damage and videos-5 days at 10 hr days= 50 hrs x $24.68/hr=$1234
~travel to perm site for pics/proof and temp fix at government rate-.575 a mile 242.4 miles= $139
~silicone for temp fix-$21.09
~reimbursement for camper payment NOV 2014, SEPT 2015, OCT 2015 @ $205.61=$616.83
~Lost time at seasonal site-170.83 a month for sept and oct = $341.67
~Day off work to get camper off seasonal site-10 hrs @$24.68$/hr=$246.80
~Insurance 225 a year=$18.75 a month Nov 14 sept 15 oct 15=$56.25
~Time lost camping with family-$2000 for Sept and Oct and maybe longer till I get camper back.
Total=$5105.64
We purchased a NEW camper because we did not want to deal with these issues. Especially not water issues! We have lost a lot of work time, travel time, family time and money due to the nonstop issues related to this camper. This was supposed to be a fun enjoyable experience and it has been nothing but a disaster. And the WORST part about it all is my wife and I have been sleeping with mold right above our heads for who knows how long (HEALTH ISSUE) and the water/wiring issues could have caught our camper on fire and KILLED our family (FIRE HAZARD). I would expect that your company would back your products 100% and would want 100% customer satisfaction?! Well we are far from satisfied!!!
Final Business Response /* (4000, 17, 2015/10/02) */
Contact Name and Title: Pat [redacted] gm warranty
Forest River will supply transport to and from our facility and repair any warranty related items supplied by consumer at time of pick up. We will extend warranty to expire September 1, 2016 thus extending warranty one year from original warranty. Further more we will cover any payment prorated while unit in our possession by way of copy of bank statement. Also we will reimburse of caulk purchased as long as receipt provided
OFFER:
Forest River will supply transport to and from our facility and repair any warranty related issues by way of list provided by consumer at time of pick up. We will extend warranty to expire September 1,2016 which is one year from original warranty. We will cover any payment prorated by days out of use while in our possession by way of copy of bank statement supplied by consumer. We will also cover caulk purchased to repair by way of receipt.
Final Consumer Response /* (2000, 19, 2015/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2017/06/06) */
After review with dealership all repairs except flooring have been repaired and waiting on customer to allow date to handle. We have also reached out to customer to offer a payment for all problems.
Initial Consumer Rebuttal /* (3000, 17,...

2017/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not offer payment to me as we lost connection during the call. After I saw your response, I called them. They are discussing options for payment no offer has been officially made yet. I am not going to approve this until I get an actual offer. I have requested an additional year warranty in lieu of payment.
Final Business Response /* (4000, 20, 2017/06/15) */
Please review above notes, We have tried numerous attempts to reach out to customer with no return calls ? We are willing to assist all warranty concerns just need her to contact us at XXX XXX XXXX or by this email.

Initial Business Response /* (1000, 14, 2016/02/19) */
Contact Name and Title: Pat [redacted] gm warranty
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@forestriverinc.com
After review with dealer all repairs have been approved and done and dealer has ask retail to come in and inspect and...

have not responded.
OFFER:
Initial Consumer Rebuttal /* (3000, 16, 2016/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with Mufasa that works with camping world in regards to the camper leaking from the top seam of the camper from the factory. They have put a glob of white putty on the top of a brand new camper that I have been paying for he said if they took that off it would leak again and that is my point the leak is not fixed just covered up, I should not have to cont to pay for a brand new item that has a manufacture flaw , in the end the roof will leak again and then it will be on me this is not an acceptable to do business at all . I am so displease with this service and the run around I am getting. I have asked for a new camper or for them to fix it like new currently it is not fixed like new .PLEASE REMOVE CHADLEONARD FROM THIS CASE HE IS NOLONGER INVOLVED MY EMAIL IS [redacted]@GMAIL.COM
THANK YOU
Final Business Response /* (4000, 18, 2016/02/22) */
Contact Name and Title: Pat [redacted]
Forest River nor Camping World are aware of any repairs not made an per dealer unit has been ready for inspection for weeks. We are willing to work with but if retail refuses to inspect how are we to move on ?
OFFER:

Initial Business Response /* (1000, 13, 2017/11/10) */
The only claim for service was approved at[redacted] on 10/17/17

Initial Business Response /* (1000, 10, 2016/09/28) */
Forest river has been working direct with retail and has agreed to cover 1 year extra warranty which was agreed upon with retail.
Initial Consumer Rebuttal /* (2000, 12, 2016/09/28) */
(The consumer indicated he/she ACCEPTED the response...

from the business.)
I agree to a one year warranty extension. Warranty extension is to start after existing repairs are made, An RV is back in my possession.

Initial Business Response /* (1000, 5, 2015/08/31) */
Contact Name and Title: Jeff [redacted] FR warranty
To whom it may concern. We have reviewed the issue with the customers unit and have spoke with the dealer that performed the repairs. We have decided that we will approve the time for repairs...

that was requested by the dealer. The dealer has agreed to refund the payment the customer has made for the repairs that were denied originally. The customer has stated that he is requesting parts be sent to him. All parts that he will require can be obtained from his dealer and are available from Forest River. Forest River respectfully declines the extension of his warranty.
OFFER:
Forest River will approve the original repair that was denied for the time requested by the dealer and customer can obtain his refund from the dealer that repaired the issue. The dealer has agreed to this in advance.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Got the refund for repair. I still would like my full warranty to be extended to July 12, 2016 or $700 for lost time with travel trailer while it was waiting on repairs. Also I need another authorized service center for my trailer around zip 32404 since [redacted] service is now refusing me as a customer.
Final Business Response /* (4030, 10, 2015/09/09) */
The monetary amount requested by the customer is not justified. The warranty covered the repairs that are not covered under the second year warranty. We feel that Forest River has met our obligations for this customer. The customer has the optional second year warranty that he purchased. Forest River declines the request of $700 compensation as well as the warranty extension that has been requested.

Response: [redacted]'s 2012 Toyota Camry was towed into Mizzoni's Auto Body on May 26, 2015. The vehicle arrived with extensive front end damage and right suspension damage. After a thorough inspection was completed by the shop and insurance company, the original delivery date was set with the...

customer by her insurance company for June 15, 2015. After completing repairs, the shop supervisor attempted to move the vehicle and found that it would not disengage from reverse. After a secondary inspection, it was diagnosed that the vehicle needed a transmission replacement. The transmission damage was unforeseen damage that would only be noticed once completion of suspension work. The customer was made aware of the additional damages and notified that vehicle would be sent to the dealer for the transmission to be replaced. Once the dealer repairs were completed, a shop representative drove the vehicle back to the shop, at which time it was inspected again. Everything ran smooth and the vehicle was ready for detail, so the shop called the customer and scheduled pick-up. The customer's father came to the shop to pick up the vehicle. We processed the paper work and payment, then handed the customer’s father the keys. Once he was in the car, the car started and the customer’s father noticed a warning light on the dashboard. We ran a quick diagnoses, which proved unsuccessful. The shop told the customer that we would take the vehicle to the dealership to have them clear the codes and resolve the issue, which shouldn't take long and should be done later on in the day. The shop received a phone call from the dealer explaining that due to the extensive suspension damage, the brake booster had failed and needed to be replaced. The customer's father returned to the shop, at which time we made customer aware of the additional damages and that we would not be able to release the vehicle. We explained that based on the conversation with the dealership, vehicle should be ready within the next couple of days. The insurance company was notified, at which time they notified Miss. [redacted] about the additional damages and that, as a courtesy, they would be covering half of her initial $500.00 deductible, as well as paying for a rental vehicle in good faith, as Miss. [redacted] didn't carry rental coverage on her policy. Once the dealership completed the repairs, the vehicle was brought back to the shop, re-inspected and delivered. The insurance company was involved in all steps of the process and their representatives maintained direct connection with Miss. [redacted]. The customer had a second claim with [redacted] for repairs that were minor and were completed well before the damages from the first claim. We and the insurance company apologized profusely to customer for the delays on her vehicle. At the conclusion of the repair process, the customer seemed to be content with the repairs that Mizzoni's Auto Body completed for her vehicle. Additional documentation is available upon request, should your investigation require further details.

Initial Business Response /* (1000, 5, 2017/05/03) */
Dear [redacted],
We are very sorry to hear of the difficulties that Mr. [redacted] has encountered. It is our understanding that [redacted] has agreed to pick up the RV and complete the necessary repairs. Please ask Me. [redacted] to contact me direct if...

there are any issues with this plan.
[redacted]
Forest River, Inc
Corporate Owner Relations Manager
Desk) XXX-XXX-XXXX
FAX) XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2017/05/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
FUN town did pick up the RV after a month.

Initial Business Response /* (1000, 13, 2016/06/14) */
Have been in direct contact with customer about this issue weeks ago. A new refer was sent out to this customer over a month ago. This is a non issue at this point.

Initial Business Response /* (1000, 5, 2015/07/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@forestriverinc.com
To Whom it may Concern,
We are in the early stages of having this unit picked up and returned to the Sabre production facility in...

Goshen Indiana to diagnose and perform the repairs as needed. This will be done under the Forest River warranty policy and will be done at no expense to the retail customer.
Forest River will get these repairs done in a timely fashion to minimize further loss of use by the retail customer.
Thank You
OFFER:
Unit will be picked up and repaired at the manufacturing facility under the Forest River warranty policy. There will be no cost to the customer for these repairs.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept that response. The laws give the manufacturer the right to make reasonable attempts to cure the issues, but not to the extent that the time taken attempting to cure disproportionately favors the manufacturer and damages the consumer. This is the language and intent of both the express warranty and the implied warranty laws. We are approaching the 5th month of me not being able to use the camper. When I have used it I have experienced everything from water running in on my children in the middle of the night, our 2 week vacation to Yellowstone canceled, lost deposits, my daughters 10th birthday trip canceled, weekend family trips to the lake canceled...but I'm still making payments, paying the taxes, and paying insurance...and I don't have a trailer I can use.
I understand you truly believe you can fix the unit. At this point though I have no confidence because fixes have been attempted so many times in the past. There were multiple opportunities where the factory should have recognized that the unit had an abnormal amount of issues and had it returned back to the factory for repairs. That should have happened last year. That opportunity has now passed.
Honestly I don't believe the people at Forest River are bad people who make bad products. I just think this happens to be a bad unit and good people want to keep trying to fix it. But I am pleading with you to see the bigger picture and recognize the ongoing damage this is causing me. Please do what is right for the consumer. Either replace the unit or refund my money as I've stated in past communications.
Final Consumer Response /* (3000, 44, 2016/04/19) */
I want this reopened. The camper was not returned repaired. Once delivered back to my dealer we discovered that either there was new damage in the same locations or the previous damage was not repaired. The dealer removed the panel and discovered there was additional damage to the end table that was never repaired. I am writing this on April 18th, 2016 and haven't been able to use our camper since June 2015. That's almost a year for those who are counting. At this point we have no estimate from the dealer on when parts will be available. Those parts were discovered damaged and ordered approximately 8 weeks ago.
Final Business Response /* (4000, 55, 2016/05/04) */
Hello, I have some new people in place in the Sabre division of Forest River, including myself. I will be reaching out to the customer directly to get details on current issues and work toward resolution.
[redacted] W. [redacted]
Director of Parts, Warranty and Service
Starcraft Bus, StarTrans Bus and Sabre RV, divisions of Forest River, Inc
XXX-XXX-XXXX x [redacted]

Initial Business Response /* (1000, 5, 2016/05/26) */
Thank you for the opportunity to address the concerns stated above on Mr.& Mrs. [redacted]'s trailer.
in the attached letter customer states the following:
1. 2 bad decals- bubbling and peeling- submitted for warranty work (We will repair...

or replace under factory warranty at no expense to the customer)
2. Several spots were seam tape is coming off the wall on the inside of trailer- submitted for warranty. (We will repair or replace under factory warranty at no expense to the customer)
3. Paneling is deformed by thermostat- submitted for warranty (We will repair or replace under factory warranty at no expense to the customer)
4. Corner piece for paneling is also defective- delaminating- submitted for warranty.(We will repair or replace under factory warranty at no expense to the customer)
5. Side roof- it appears the plywood or some other material is stretching the rubber membrane- asked dealer to inspect- as I fear this is a potential issue with another hole (We will repair or replace under factory warranty at no expense to the customer)
1. Some adhesive on floor in 3 places (We will repair under factory warranty at no expense to the customer)
2. Many untrimmed threads hanging of the dinette cushions and off carpeted steps. This is part of our dealer PDI, we will ask the dealer to take care of this at no expense to the customer
3. Places where the cabinets should have been touched up with stain. This is part of the dealer PDI, we will ask the dealer to take care of this at no expense to the customer
For the main roof of the trailer Forest River's position is to make a repair. The warranty on the roof is for 12 years from date of purchase. We will pay the dealer to make a repair to the roof and continue to warranty the material. As stated in the owners manual the customer is responsible for inspecting the caulking material on the roof every 6 months and reseal as needed.
We will provide the dealer with any parts or authorization needed to make the above repairs. Please feel free to contact me with any questions or concerns.

Initial Consumer Rebuttal /* (3000, 8, 2016/06/08) */
[redacted],
I have not heard back from you on this .
Please answer issues below.
Thank you
[redacted]
Account Manager

Precision Press Inc.
[redacted] Drive
North [redacted] XXXXX
Direct: XXX-XXX-XXXX
Local: XXX-XXX-XXXX ext XXXXX
[redacted]@precisionpressinc.com
From: [redacted], [redacted] (Precision Press)
Sent: Wednesday, June 01, XXXX XX:XX AM
To: '[redacted]@forestriverinc.com'
Cc: [redacted]@comcast.net
Subject: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX)
[redacted],
Regarding our complaint XXXXXXXX. I need more information on the roof.
Your reply was as follows:
"For the main roof of the trailer Forest River's position is to make a repair. The warranty on the roof is for 12 years from date of purchase. We will pay the dealer to make a repair to the roof and continue to warranty the material. As stated in the owner's manual the customer is responsible for inspecting the caulking material on the roof every 6 months and reseal as needed."
Can you explain what you mean by repair?
Also the 12 year warranty is only on the rubber membrane and does not cover anything structural under the rubber. I believe this may already be damaged as we do not know how long the pucture was there and what may have been damaged by leaking water or if mold may now be involved.
Also we have the life time warranty that Noble offers and they will be inspecting the roof every year so we can keep the lifetime limited warranty.
Can you explain what dealer PDI is as I am not familiar with that term.
Also just so you are aware we took the camper on our 2nd trip and found the following issues.
2nd camping trip 5/27/16-5/30/16
1. Led's above slide not attached correctly cane off wall and got wrapped up in the slide. We were able to find them however not sure what is all damaged
2. Wallboard in bedroom( left off the bed) not attached correctly. It flex's over an inch and seam tape is shot.
3. Slide back end at the bottom does not close tightly. Top is tight bottom sticks out over 1 inch. Leaks inside camper.
4. Cushions on Dinette are coming apart in a few places. It appears that there is not enough material in the seam for the thread to catch. Found a ton more threads hanging off as well.
5. Underlayment or stinger not attached correctly by sliding door into garage . It makes a knocking noise every time you get close to the sliding door on either side.- this is very irritating and disappointing
6. Staple head or nail poking up in vinyl in kitchen area. Not thru yet but it appears it will be soon.
7. Waste water valve - has a broken screw and handle flaps around
I have submitted to Noble and they will be submitting these thing for warranty work as well. I have images of the issues if you wish to see.
Thank you
[redacted]

Initial Business Response /* (1000, 8, 2016/03/15) */
Contact Name and Title: Rod [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@forestriverinc.com
Thank you for forwarding the concerns of Ms. [redacted] and this opportunity to respond.
Upon receiving this complaint Forest River...

immediately contacted Ms. [redacted] to assist her with her service concerns.
Working with Ms. [redacted], Forest River worked out a service solution that fit her specific needs. We believe once this is performed Forest River will have gained Ms. [redacted]'s satisfaction with her service needs.
Initial Consumer Rebuttal /* (3000, 10, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is as if they are in a different planet. It took weeks for them to respond to our calls and we have yet to schedule a date for service that in the warranty states " in a reasonable time frame " our camper has been out of commission for 6 months. Not to mention the call yesterday to "work things out" involved sending pictures and walking my husband through "temporarily" fixing the case. We will no longer be in contact with the manufacturer. We have decided to go an alternative route and our attorney will be acting on our behalf moving forward.

Initial Business Response /* (1000, 8, 2016/04/01) */
Contact Name and Title: [redacted]
Contact Phone: 574/XXX-XXXX
Contact Email: [redacted]@forestriverinc.com
Thank you for forwarding the concerns of Ms. [redacted] and this opportunity to respond.
Forest River has been in contact with Ms. [redacted]...

before this complaint was filed. We have sent her a document that is required by Forest River to fill out for reimbursement for repairs she elected to have done at an unauthorized Forest River service facility.
Once we receive the completed document, Forest River will be happy to make payment to Ms. [redacted].
Initial Consumer Rebuttal /* (3000, 10, 2016/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, Forest River did nothing to alleviate our concern with the hold harimless for required to change the form. It was inappropriate for the need (i.e., it stated on this form that the serial number would be changed and the registration would be changed) and we were not allowed notations. We had to spend [redacted] for our attorney to review it. He ultimately have us the go ahead to sign the form in order to receive our reimbursement. Please note that we did NOT use an unauthorized service facility. The work was approved by Forest River before it was done.
Final Business Response /* (4000, 12, 2016/04/12) */
To whom it may concern,
Forest River did receive the signed document on Friday 04/08/16. It was turned it in for processing that same day. A vendor number has been assigned to Mr. [redacted] and we have asked that this payment get sent overnight when available. They should receive payment on or around Thursday, 04/14/16.
Thank you.
Final Consumer Response /* (2000, 14, 2016/04/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On April 14,we received the reimbursement check from Forest River. It was sent by overnight service as offered by the company. It was unfortunate that we had to spend [redacted] to have our attorney review exactly what we were committing to with our signature; it was that confusing. We consider the matter resolved.

Initial Business Response /* (1000, 5, 2016/03/01) */
Contact Name and Title: Michael [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@forestriverinc.com
Thank you for the opportunity to respond to the email from Mr. [redacted]. According to the information that we have on file here,...

the trailer was brought in for service in October of 2015 to Four Seasons RV. The dealer placed a parts order with Forest River on 10-12-2015 and the parts were shipped out to the dealer and received at their location on 10-19-2015 at 11:30 am. We do not show any other parts being ordered for this trailer from Forest River.
In regards to the tires that were on the trailer, it was determined that there was physical damage to the springs and was a factor in the tires wearing prematurely. Cheyenne Camping paid for this as this was not considered a factory defect.
At this time our position has not changed, we will be more than happy to provide the customer with an extended warranty of 6 months or reimburse them for 3 monthly payments on their trailer.
We are sorry for the inconvenience that the customer has been through and appreciate their business.
Please let me know if you have any additional questions and we would be happy to assist
Thanks
Mike [redacted]
Forest River Warranty
OFFER:
6 month extension of warranty or 3 monthly payment reimbursement
Initial Consumer Rebuttal /* (2000, 7, 2016/03/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are very reluctant to accept this offer. They have stonewalled rather than taking care of us as customers. I'm not sure where Mr. Markham is getting his data about our situation. We can only guess it is from the the two dealers that have serviced the camper. This is first time I'm hearing about physical damage to the springs caused the premature tire wear. As a matter of fact, after we installed radial tires on the trailer they have shown a normal wear pattern, which means that the bias tires that forest river put on the trailer was the problem. Also, I took numerous pictures of the springs to send to the dealer and there was no physical damage. The parts received at the dealer on October 19 2015? Not according to the dealer who I called about every two weeks for an update. They claimed forest river was slow in shipping the parts and that's why it took 4 months to fix the trailer. So, we will accept the offer, the same one they offered prior to filing this complaint and we only accept it because who knows what this trailer has in store for us next. This will at least give us enough time to trade it in on a quality brand.

Initial Business Response /* (1000, 6, 2017/05/18) */
WE AT FOREST RIVER MARINE ALWAYS HELP WHEN EVER A SITUATION ARRISES WITH A CUSTOMER OR DEALER. 1. ON MAY 4TH 2017 WE DID ADVISE OPTIONS FOR THE CUSTOMER TO LOOK AT AND SEE WHICH WOULD BEST FIT. 2. FOREST RIVER MARINE AND THE DEALER BOTH ARE...

MORE THAN WILLING TO HELP SOLVE THE ISSUE. 3. THE DEALER AND FOREST RIVER MARINE DO FOLLOW A PROCEDURE ON ISSUES THAT ARE BIG SUCH AS THIS AND THEY WILL NEED TO KNOW IF IT IS WARRANTY OR NOT AND OR NEGLECT AND IF THEY CAN FILE A CLAIM, WHO IS DOING THE REPAIRS AND THAT IS COMMUNICATION BETWEEN THE DEALER AND FOREST RIVER MARINE. 4. N 5/10/17 [redacted] DID INFORM THE CUSTOMER WE COULD MOST DEFINATLEY GET THE BOAT IN SEPT FOR REPAIRS AND THAT IS THE LAST WE HAVE HEARD. THE EMAIL OF CONVERSATION IS ATTACHED.

Initial Business Response /* (1000, 6, 2017/11/10) */
Cedar Creek Forest River has made contact with this customer and have arranged to replace the on demand water heater with a tank water heater through their dealer. This issues has been resolved.
Initial Consumer Rebuttal /* (2000, 8,...

2017/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)