Mars Petcare US, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com Mediation Department:
Thank you for forwarding [redacted]'s concerns regarding ALL YOU
magazine which ceased publication in December 2015.  Please be assured a
refund has been processed to [redacted] for the remaining unserved
issues of the ALL YOU subscription. ...


We certainly apologize to [redacted] for any
inconvenience she may have experienced.
Sincerely,

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding FOOD & WINE published by Time Inc.  I would like to apologize to [redacted] for any inconvenience she may have experienced and assure her that the FOOD & WINE books account has been cancelled...

including further billing efforts.I appreciate this opportunity to be of assistance.Sincerely,Betsy L[redacted] Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I would not that I have been told the same thing numerous times before. I hope that this is the last.
Sincerely,
[redacted]

Dear Revdex.com Mediation:Thank you for forwarding [redacted]s concerns regarding INSTYLE, a Time Inc. publication.  I appreciate this opportunity to be of assistance.First of all, we would like to apologize to [redacted] for any inconvenience she may have experienced.  Our records found...

that we processed a 13-issue order of INSTYLE magazine on September *, 2016.  According to our marketing partner M2 Media Group, the promotional subscription for INSTYLE was included at no additional cost to [redacted] when a purchase was made on [redacted] on September *, 2016.  In any event, we have cancelled the magazine subscription from our end and we have notified M2 Media Group about this Revdex.com case.  Please be assured there is no billing for this magazine order.If [redacted] has further concerns, she may contact M2 Media Group directly at their toll-free number ###-###-####.  If there has been any misunderstanding, again we extend our apologies.Sincerely, Betsy L[redacted], Time Inc.

Dear [redacted]:We are in receipt of the complaint filed by Sammy Hall with your office regarding SPORTS ILLUSTRATED magazine, a Time Inc. publication.  I appreciate this opportunity to respond.Due to an overwhelming demand for the NFL Team Sweatshirt (Philadelphia Eagles) size XXL have...

been on backorder.  Please note the NFL Team Sweatshirt (Philadelphia Eagles) was mailed from our warehouse on October *, 2015 via regular mailed.  In addition, another Sweatshirt is being mailed overnight via [redacted] courier.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,T. P[redacted] forBetsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your assistance. 
Sincerely,
[redacted]

Dear Revdex.com Mediation:Thank you for forwarding [redacted] concerns regarding PEOPLE, a Time Inc. publication.  I appreciate this opportunity to be of assistance.According to our records we processed a 54-issue order of PEOPLE Magazine on September **, 2016.  First payment of $29.70 was...

received on November ** 2016, which left a balance of $59.40.  The next payment was received on November **, 2016 but did not process. This new order for PEOPLE (processed September 2016) was scheduled to begin serving issues on December *, 2016, to expire October *, 2017. The previous PEOPLE subscription on file for [redacted] was cancelled on May *, 2016 when the charge of $66.95 was disputed with the credit card company and a charge back was processed. The last issue served was cover date May **, 2016.In any event, a refund has been issued for [redacted] September **, 2016 PEOPLE subscription order.  If there has been any misunderstanding, we certainly apologize.Sincerely,Betsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication.  I appreciate this opportunity to be of assistance.First of all we would like to apologize to [redacted] for any inconvenience he may have experienced.  We...

checked our records and it appears [redacted]'s check payment was not applied to his subscription account upon receipt due to a technical error.We are mailing May and June back issues to [redacted].  In addition, we are processing a 6-month complimentary subscription which will extend [redacted]'s subscription through December 2017.Again please extend our deepest apologies to [redacted].Sincerely,Betsy L[redacted], Time Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding Brian Pope's concerns regarding PEOPLE, a Time Inc. publication.  I appreciate this opportunity to be of assistance.According to our records, the $103 refund was processed on June **, 2016.  We certainly apologize for the delay. ...

There was a systems error in February that stalled the refund process.  We would also like to apologize for any misunderstanding or inconvenience this matter may have caused.  Our records show the 40-issue PEOPLE magazine subscription was submitted online by [redacted] on July *, 2015, which was part of the automatic renewal program.  In any case, please be assured we have cancelled the PEOPLE magazine subscription.  Again please accept our deepest apologies.Sincerely,Betsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Seriously!?! I have been as calm and professional in all of this as possible, but I am really sick of the runaround here! You apparently failed to actually READ my previous message which stated I received a PARTIAL refund and was asking for the remainder to be sent. I received a refund check for $12.09....after I have paid $26.00. Is that a FULL REFUND?! Didn't think so. Not even half! I never received a single issue of the magazine that I ordered, only found out it was no longer in print after I had to hunt down the [redacted] page to try and find someone to contact as to why I hadn't received anything. Started getting crap that I did not want (Martha Stewart Living) before the company even officially notified everyone by mail. A full 4 months after printing was ceased, subscribers FINALLY got a postcard stating that yet another magazine would be sent as a replacement within 9 months...NOT ACCEPTABLE! I want my FULL REFUND. It may be sent as another check for $13.91 to add to the one I already received, or a check for the full amount of $26.00 may be sent and I will void and destroy the check I have currently for $12.09. I fail to see how this is so difficult to refund your subscribers for subscriptions that they did not and will not receive. I'll go back and forth as long as it takes for this resolution. It's a very simple solution, I don't see why this company insists on continuing to draw it out.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. I did get a reasonable explanation regarding the mystery going on with my dad's address. The business blames the post service, but the post service obviously gets the address from The Times. Since I have provided the correct address, and the correct address was always available in the online account, it is not the post office that should be blamed, I suspect. especially because all the other mail has been delivered to the same address without problems for over a decade.2. In which form was the refund issued? It's pretty impossible for me to go through all my credit card statements now to verify that I in fact got the refund.3. I am constantly getting lots of advertisement emails from this business, so they have my email on file. But why was not I even notified that they cancelled my dad's account? 4. Where are all the missing issues starting from May 2015, as it was promised me by The Times' customer service when I called in August?5. If the business could not deliver the issues of the magazine before, do they really think I will trust their promise to deliver the "3 complimentary" issues now? And if, in fact, they can deliver those, why was it so impossible for them to do it awhile ago?This whole customer service attitude looks like a big fraud to me. With all my respect to Revdex.com, how can this business get an A in your ratings? Just look at the number of the complaint from people concerning The Times, this is unacceptable!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com Mediation:Thank you for forwarding Janelle Ford's concerns regarding HEALTH, a Time Inc. publication.  Please be assured we have completely removed [redacted] from all Health newsletters and she will not receive any further emails/newsletters.We certainly and truly apologize...

to [redacted] for any misunderstanding and inconvenience.  Sincerely,Betsy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I still have not received any communication directly from Time Magazine and wonder what additional recourse I will have if the offer they say they have provided does not materialize.
Sincerely,
[redacted]

Dear [redacted]:I am in receipt of the complaint filed by [redacted] with your office regarding ENTERTAINMENT WEEKLY magazine, a Time Inc. publication.  I appreciation this opportunity to respond.I would like to begin by offering my apologies to [redacted] for any inconvenience this matter...

may have caused.  In reviewing our customer transaction records, I show we received a non-receipt complaint on November **, 2015, via the Internet for ENTERTAINMENT WEEKLY (STAR WARS) Double Issue Dated November [redacted] [redacted] 2015.  As a result of this request, a replacement copy was requested and mailed directly to [redacted] of [redacted].  For your records, it can take up to 10 business days for the replacement issue to arrive.With respect to [redacted]'s concerns of non-receipt of the issue, we are sending her another copy of the November [redacted] [redacted] 2015, issue of the ENTERTAINMENT WEEKLY magazine.  However, the issue will be shipped via FedEx.  For your records, the FedEx tracking number is [redacted].I appreciate this opportunity to be of service and appreciate this opportunity to be of service. Sincerely, T. P[redacted] forBetsy L[redacted], Time Inc.

Revdex.com:My money was refunded.  I was not aware of their new policy of automatic renewals.  I have been a long time subscriber to People Magazine and have renewed in the past without it being an automatic renewal.  I think this was a deceptive practice to add automatic renewal to a standard renewal.  I believe this was done surreptitiously.  The automatic renewal was hidden in the renewal form.  I am satisfied that my money was refunded.  I am not satisfied with this way of doing business.  They lost one subscriber with this practice.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 Thank you-this should have been done earlier [redacted]

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding ALL YOU magazine which ceased publication in December 2015.  Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.We certainly...

apologize to [redacted] for any inconvenience she may have experienced. Sincerely, T. P[redacted] forBetsy L[redacted], Time Inc.